Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ClassPass, Inc.

  275 7th Ave, 11th Floor New York, NY 10001-6708

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  ClassPass, Inc.

  101 E. Front Street, Suite 501 Missoula, MT 59802

Review Details

• Review fromKim-Jamy N

  Date: 07/17/2025

  1 star
  I had an account with ********************** through my former employer, 5 years ago. my account was linked to my employer's email which I have left. I talked to 4 chat bots, 2 agents: ***** and **** and none of them were helpful. They said to reset my account, I would need to access my work email -- which I no longer had. **** was particular unhelpful and kept explaining that if I created another account, it would be in violation of Class Pass's policy, but I don't have access to a former work account. All of this is so weird.

• Review fromKate R

  Date: 06/25/2025

  1 star
  the link to ****** membership does not work. It loops you in a circle. This is unethical.

• Review fromBrian R

  Date: 06/23/2025

  1 star
  They make it impossible to cancel, and then they keep charging you Im having to go to the bank directly and deal with them and hopefully be able to stop them from charging me Just a terrible company

• Review fromErica P

  Date: 06/16/2025

  1 star
  Total scammers! They have stolen my credits - i had 63 credits 4 days ago now suddenly I have 12! They steal your $$ which are your rollover credits! I am so ****** I have been a member for years as I felt it was convenient..but I am so pissed! I have done the math looking at every month and know how many credits I should have and these people say I don't have historic data- well I do and I want my credits back that I paid for.. these are awful scammers and theives!

• Review fromJeffrey M

  Date: 05/29/2025

  2 stars
  This is a use or lose service thus your credits disappear if you don't use them in the given month. No invoice notifications or snapshots, no billing reminders. HOWEVER, ClassPass can save you money on certain classes if you use it and offers variety of yuppie-centric experiences..

• Review fromImogen C

  Date: 05/28/2025

  1 star
  Impossible to cancel!! Highly frustrating and unprofessional. **************** is awful.

• Review fromJane B

  Date: 05/24/2025

  1 star
  Massive scam. They do not give you refunds / or return credits. I had an experience where I paid for a massage. I got to the spa, it was my first time there. About 15 minutes into the service, I asked the woman to use more pressure, and she told me she wasnt a masseuse, she was an aesthetician. So she couldnt use any pressure. So I called ClassPass to get a refund because I was on the table by the time I found out this woman was unqualified to perform the service. And they told me they could not provide a refund because thats the policy if you actually attend the session. What a complete scam. $150 wasted. And nothing more than a person on chat, they have no customer service.

• Review fromKiely G

  Date: 05/21/2025

  1 star
  Charged me twice for a free trial at the monthly rate. Wouldn't resolve it .

• Review fromAndrea C

  Date: 05/15/2025

  1 star
  The WORST customer service agents I have ever experienced. Classpass is a marketplace app that connects consumers with gyms, beauty salons, and other local businesses. The app proactively charges its users for credits they can redeem at local companies registered in their app. However, they will not retroactively refund their users the full amount of those credits if they need to cancel. In my experience, I was put in a position where I could no longer continue pre-paying for credits and I asked customer service what my options were. Since I bought these credits in advance, I own them, right? I should be able to pause further purchases of credits and still have the option to redeem my current allotment because I paid for them. Not according to Classpass's T&C's, which apparently ***** California Consumer Protection laws, the Federal Trade Act, etc. Their "policy" is intentionally designed to arm-twist their users into continuing to pay by tying accessibility to pre-paid credits to the account's payment plan status. How is this fair when these are my credits? By doing this, they are intentionally sidestepping federal and CA consumer regulations for predictable profitability, even when these protections are created for this very reason: to protect consumers from losing the value of their credits/purchases. If I bought these credits, I own them. Whether the payment plan is frozen or active shouldn't matter if I want to access it. Classpass would not honor my first request, so I asked for a cancellation and a full refund. My subscription was $89 for 43 credits, so each credit was worth $2.07, and I had pre-paid for 86. The full refund should be $178 upon cancellation but their refund policies don't allow retroactive refunds after a month. Their customer service agent would only offer me 50% of my money back, even though I prepaid for services through credits and they were never rendered. ATROCIOUS AND SCAMMY. Any class action lawyers out there?

• Review fromLisa B

  Date: 05/09/2025

  1 star
  Unbelievably poor customer support. I have had more issues caused by ClassPass than I have had sales. I purchased a business which was on ClassPass, and we are now TWO MONTHS into the transition process, and ClassPass is messing things up in ways I wouldn't even have thought was possible. My business is losing thousands of dollars because of their incompetence, and it is really upsetting. I imagine that Mindbody, who acquired ClassPass simply doesn't care about them at all and is simply letting them take money from businesses until they fade to nothing.