Customer ReviewsforClassPass, Inc.

Their customer service is terrible. I paid for a membership and was unable to book a class, when I chatted with a live agent they said they would look into it and never replied. I followed up multiple times begging for an answer or refund, and after an hour nobody had replied to me again. I am still unable to book classes and still out $55.

BEWARE!!!! I was automatically renewed. I chatted with the customer service rep and she said she would make an exception to cancel my account and I would get a refund 7-12 business days. Of course they immediately took away any credits so I would even be unable to use even if charged. After it had been two weeks I filed a claim with my bank after I noticed no refund. I provided a screenshot from the rep that stated they would cancel my account. However the claim was denied per their cancellation policy. My thing is, if I was still to be charged regardless cancelling or not the rep ******** stated we will cancel your next payment, however please continue to use this month with exhausting credits so in the end I spend $80 for quote literally NOTHING. No credits or anything. Just BS!!!!

DO NOT USE CLASS PASS. Please, trust me, 5he free trial was tempting. It's of course a auto-enroll and they send one notice that goes to ****. They DON'T EVEN BOTHER TO SEND A 2ND CHARGE NOTICE THAT GOES TO SPAM EITHER. I canceled as soon as I noticed but that was 2 months into it. I managed to get 65 back and all the rest of my credits voided. Horrible experience for a new customer. This also seems extremely suspect according to Washing State's auto-renewal clause.

I signed up for a class by accident for TODAY instead of NEXT WEEK. I immediately used the online chat feature (within seconds), but they refused to waive the late cancelation fee- even though I realized my mistake the moment I hit reserve. Ridiculous business practices and they are just trying to make money.

I canceled my membership and they signed me up for a very expensive version of a membership without my knowledge. You need to click cancel membership 4-5 times to actually get the cancelation to work.

Worst customer service experience ever. Froze my account because they said I had multiple accounts but was only trying to logon to original account. Would rather pay double than ever deal with this company again.

My phone company rewards program was offering a promotion for credits on class pass. I signed up for a free trial. The screen asked me to verify the subscription as it does with any purchase- $0.00 now but I would be charged for the next month. In an attempt to activate the promotion from my phone company, instead of just adding the credits, I was charged $79. This time the screen did not prompt me to verify a purchase. Once I finally figured out how, I emailed customer service. They refused to reverse the charge and correct the membership and mistake. Theres no way I would have committed to 53 credits in a month when I have an infant and no sitter! Sad I thought it was an easy fix. Bad customer service lost business from me and Ill be sure to share with everyone I know.

Unfair refund policy. I signed up only because I HAD to to register for a yoga class I wanted to try. I didnt know at the time that it was an expensive subscription service. I Got charged 89$ per month for 3 mo before realizing. I only took that ONE CLASS. I tried to get them to refund my money since I didnt know, AND I really use it anyway, but they would not. They have a flat NO REFUNDS policy no matter what, which I think is totally unethical.

This company has a long-standing history of false advertising. They encourage members to invite a friend to join a booked class for free. But when I invite my friend to sign up, he was told that he could not join the class because it is only for PAYING MEMBERS. He also had to give his credit card numbers and everything. A bunch of liars. If you cannot run the promotion, DONT ADVERTISE IT AS SUCH!

BUYERS BEWARE!!! If I can give ClassPass a Zero I would. They did not carry out the terms in the agreement. I loss $89 (43 Credits) as a result of ClassPass falsifying vendor/partnership information. The place *********** located in ********, ** said they do not do business with ClassPass although this company was listed on the ClassPass website and App!!!! I also found when I was in ************ that ClassPass had companies that didnt exist!! Per ClassPasss disclosure, for certain vendors, they have to call and verify the reservation which they NEVER DID which is how I lost $89. Do not waste your money. *** told my daughter and friends to drop them because the are a deceitful company. Its as if businesses dont want to do business with ClassPassand I can see why!! Also, I called ClassPass parent company, Mindful Inc.they cant do anything for you should you end up in a situation like mine. In fact, its as if they know nothing about ClassPass. Biggest issueClassPass does NOT have a number to reach them on; you can only complete a form to send to them for all communications. TWO WORDS-Stay away from ClassPass!!! Wish I had checked the BBB before being stuck with ClassPass and a loss of $89. Its not the money, its the principle that theyre DECEITFUL!!! This has been posted on BBB, ****** and Yelp!