Complaints

This profile includes complaints for Billy Beez USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Billy Beez USA LLC

  248 West 35th Street New York, NY 10001

• 

  Billy Beez USA LLC

  200 Baychester Ave., Unit 313-316 Bronx, NY 10475-4580

• 

  Billy Beez - Holyoke Mall

  Holyoke Mall 50 Holyoke Street Holyoke, MA 01040

• 

  Billy Beez USA LLC

  8555 Seneca Turnpike New Hartford, NY 13413

• 

  Billy Beez USA LLC

  9090 Destiny USA Dr. Unit L 301 Syracuse, NY 13204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 3 children to Billy beez and my 7 year old fell through the small trampoline and bruise her leg pretty bad. I took pictures and its definitely an unsafe environment that needs to be fix. Im expecting to hear back from someone.

  Business Response

  Date: 04/04/2025

  To Whom This May Concern;

  This is to notify you that Billy Beez has made contact with the customer and has reached a resolution.  Billy Beez considers this closed out with the customer.

  Thank you.

  ********************** Customer Service

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 gift card My account was charged but I received nothing I sent three emails to ask what happened The response was that they sent a QR code, which I never received They refused to respond after that I don't want this to happen to families who can't afford it

  Business Response

  Date: 03/04/2025

  To whom this may concern, 

   

  ** ********* purchased a Gift card via our online system on Feb 6, 2025. An immediate automated email was then sent to *** ********* as well as a confirmation email containing his QR code for redemption. 

  On Feb 7, 2025, that email was then forwarded to ** ********* for a second time from our *********** but was blocked due to software from the ******************. (see attached)

  We would be happy to assist ** ********* if he would like to provide an alternative email or contact phone number and preferred time for contact. 

  We look forward to resolving the issue

  Thank you, 

  Billy Beez Customer Service

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/10/2024 My family and I went to Billy Beez today in ********** in ******, ** as we do often and have for years. There was an incident with our 5 year old autistic ADHD son and two other girls there. He said something that the girls didn't like and they grabbed the employee (maybe the manager?).The employee then angrily yelled at my son and wife that he was being mean, yelling, and being racist. My son does not know what racism is and has never been around it. He's 5.The employee berated us, shamed us and my son, and kicked us out. He followed us to make sure we left. Treating us with gross disdain. These actions were a gross act of overreaction. I want a refund for today and contact by the business with an apology.

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Billy Beez USA LLC regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:04/02/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible **************** at ********************** ************** I am writing to express my extreme dissatisfaction with the customer service I received at the ********************** Bees location at ********* on March 31, 2024.My experience at this establishment was nothing short of disappointing, and I feel compelled to bring this matter to your attention.First and foremost, I was appalled by the lack of responsiveness from the staff at Billy Bees once I booked my sons 2nd birthday party online. Despite numerous attempts to reach out via phone calls and text messages to confirm and coordinate, my inquiries went unanswered but my deposit for the party was taken without question. This lack of communication as his mother left me feeling neglected, confused and frustrated concerning my sons birthday.Furthermore, the cleanliness of the facility was subpar. The place was filthy, and it was evident that proper maintenance and hygiene standards were not being upheld. This not only created an unpleasant environment for patrons but also raised concerns about health and safety.Not to mention, feeling embarrassed that my family and friends complained to me about the filth in the bathrooms.In addition to the issues mentioned above, there were significant errors in my order and issues overall. The staff at Billy Bees forgot about my pizza order, causing unnecessary delays and inconvenience. At 5:30 pm, I was told my package was only for 90 minutes and the party started at 4:30 pm.At about that same time, my significant other was given a hard time to get in with our son, THE BIRTHDAY BOY.Even when I went out, I was given a hard time to get them in because employees were not ******* the front entrance. Moreover, when I asked for additional water in pitchers, I was told the children already received their bottles of water (1 each).Would it have cost any employee other than 3 minutes to just add ice and tap water into a pitcher (ITS FREE!)?To add insult to injury, the goody bags for the children, part of the package paid for, were never received, further adding to the disappointment of the experience.Overall, my visit to Billy Bees at ********* was marred by a series of failures in customer service, cleanliness, and order fulfillment. I believe that these issues are indicative of a larger problem with the management and operations of the establishment.I kindly request that you investigate this matter and take appropriate action to address these concerns. Customers deserve to receive quality service and a positive experience when patronizing businesses, and the shortcomings I encountered at Billy Bees are unacceptable.Thank you for your attention to this matter. I look forward to a prompt resolution and improvement in the customer service standards at ********************** ***************Sincerely,********************************* Date of event: March 31, 2024 Type of Event: 2nd Birthday Party Room #: 3

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Billy Beez USA LLC regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 3/18/2024, or earlier for a birthday party package. We arrived around 5:15 to decorate and all. I had a gut feeling most of the things they made claims of providing wouldnt happen- I wanted to get my money back because we paid $309+ taxes for absolutely two pairs of socks for kids and two cold pizzas. No host, no kids, they didnt decorate. Stuff was on the floor under that ***** where it was obviously just used. At 6:30, the manager and another woman came in. The manager said she cant refund my money but she could have at the front counter. What? She offered to give a free party in 2024, and I truthfully dont even want jf sigh his things went. We were given two pitchers of docs for free of our choice- Id like to pay for what services I used: 2 cold pizzas, and two pairs of socks and be refjnddd the remainder. Ill give you a card it can be refunded to because the other one paid with was closed for fraud. They tried to get us to let them bring random kids in there, i guess so they conks use the services. I did not comply nor agree. My son turned 5, and has autism. Additionally its a LEIVATE ROOM TOO EH? Nope, the other side kept peeking in. Just cannot believe the manager felt j wasnt the refund to begin with. Heres photos of the party. My heart hurts so much for my baby boy

  Customer Answer

  Date: 04/21/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Billy Beez USA LLC regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a refund upon entering the space and seeing how disgustingly dirty the place was. The excuse given was they had been open 2 hours. The staff was all incredibly rude. They may need to just start fresh here do and intensive cleaning and then hire new capable staff. unfortunately all my images are too large to upload but would be happy to send them directly

  Business Response

  Date: 03/14/2024

  To whom this may concern, 
  Contact was made with the customer and a resolution has been reached. 
  No further action, case is closed. 
  Thank you, 
  Billy Beez

• Initial Complaint

  Date:01/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a deluxe birthday party which included a party host, birthday shirt, & free admission for next visit, and not received. Services received were the worst ever experienced. I was asked to come an hour early, and had to sit there & wait almost 30 minutes before I was greeted & taken to the party room. When I walked into the room, I noticed that there was a hole in the wall where an outlet or a light switch may have been, there was a very large wire inside the hole, had a child stuck their hand in the hole they could have been seriously injured, the place was filthy and so was the rest room. We had bottled waters missing, place settings missing, goodie bags were short, the staff was rude, I didn't have enough chairs or tables for the adults and children to sit and was told that the adults aren't accommodated just the children. However, every other party that I saw had enough chairs and tables for everyone. I ordered 5 pizzas (6 cut each) and was told that they could cut them into a 12 cut, which they never did, so we had to wait 15 minutes for someone to come to the room with a pizza cutter and then they only cut two pizzas in every box, not all 6 pieces. Other children that were not part of our event, were coming in and out of our party room taking drinks & trying to walk out with my daughters presents. An employee came in while I was helping my daughter ****** presents, stood in my face waving a clip *************** in my face. Two of the other parents were shocked, I was embarrassed. When I told the women about the missing bottles of water and the kids coming in and stealing stuff, she pretty much told me it wasn't her problem. They also never came in to take out the garbage, so we had to start putting garbage in a box that i brought with me to transport stuff that I brought to the party. We were given a 5-minute warning to leave the ********* family started helping us get stuff to the car & then also cleaned the room, for fear that we would be charged.

  Business Response

  Date: 02/08/2024

  To whom this may concern, 

  Contact was made with the customer and a resolution has been reached. 

  No further action, case is closed. 

  Thank you, 

  Billy Beez

  Customer Answer

  Date: 02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **********************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/02/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 2nd my son had his 6th birthday party here he was so excited it was a disaster..I will list everything it will easier there's so many 1-arrived at **** for our party we booked at 115 no bathroom available blocked off it never opened 2-didnt get a party room till 1:20 3- received no party planner to assit no socks I had 22 guest and only 10 plates 10 spoons didn't take my cake had to ask 4- party starts at 115 guest arrive at 1 let me know by text all in line 1 st guest didn't get to the party room till ********************* line till 215 party room ended at 315 5-no one ever came to assit as a party planner the entire except to tell us to let the room at *********************************************************************************** on time and none of my guest got to eat I requested a pizza at the Cafe since I had to planner to get it it was going to take 45 mins and my guest had less then an hour we had no time for presents my son missed playing with all his I paid for these things and didn't get them I can go on and on but I'm just getting so upset thinking of my little boy having the disaster of party having to walk out into the mall to pee because the bathroom didn't work and miss time playing time this is unacceptable if they are short staffed don't book parties you can't attend to kids get so excited for the party to have this happen

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was 9/18/23 a Monday. Upon arriving 2 woman were sitting behind counter on their phones. I was made aware 1 was management. Anyways I had never been there so they told me about the place said there's a trampoline and all kinds of fun stuff inside. However, upon going inside the place was filthy! I mean dirty tissues w blood on it, nasty dirty bandaids **** to the mats and floors. The trampoline was broken as well as the ball shooters. The place was really a dump. After 5mins I went to the manager and requested a refund because I only had enough money to take my child ton1 place in the mall to play. And he wasn't happy in there. He couldn't bounce. My son went down like 3 slides n was done. I overheard the manager talking about I was crying bc it was dirty..just totally inappropriate and did NOTHING to resolve my issues. Wouldn't give me my money back so my sons time was ruined. It was ridiculous. I had to pay for myself when I wasn't even doing anything but watching my child. All the yrs of customer service I've worked in I have never and would never treat someone like that nor would I have a fun place for kids to play be soo filthy n disgusting. They didn't even sweep the floors smh. I'm hoping something can be done..yall need better employees or just shut it down bc it's gross there. I will never go to another 1 of these establishments.

• Initial Complaint

  Date:07/13/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a party room on April 30th of 2023 in Billy Beez and got the deluxe package. I have the contract that was given at the time of booking for a total of 482.31$ and had to make a deposit on the day of booking for about half and what was left to pay on the day of the event was 241.18$ as the contract shows. When the day of the party came, the women never said anything and said there was a left balance I had to pay and me assuming it was the 241.18$ I gave my credit card and noticed after being charged that I was charged double the price. When I said something about it they told me they apologize and that I would have to call their department that handles that. These guys never pick up the phone and they basically have a scam going on with the party rooms. They stole money from me and I need this resolved, before I involve legal matters and have the law handle this situation. I am owed 446.36$.