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Business Profile

Fashion Designers

Christian Dior, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Christian Dior, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Christian Dior, Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bag that was intended to be a gift.They didn't like it so l decided to return it immediately only to be told I can't return the bag because it's exotic. Yet, I wasn't told this AT ALL prior to purchasing the item. I would have NEVER purchase something so expensive that was final sale. I feel taken advantage of. In addition to not being told that the item was not returnable, I didn't sign any contracts stating this to be so either.Most brands let you know before the purchase and ask you to sign paperwork. most brands also let you return exotic bags. This is 100% something everyone should tell a client. I don't want the item.I will get my money back through my bank :/ Just be cautious when your purchase from this brand

      Business Response

      Date: 04/28/2025

      Dear ****** *******,

      Thank you for contacting us regarding your recent exotic handbag boutique purchase and return request. We are pleased to confirm that we have received your inquiry and have taken action to address your concern.

      In order to provide you with the best possible assistance, I have contacted our team at the ***************** boutique to request a follow-up on your behalf.

      Kindly allow the boutique team ***** hours to review your request and get in touch with you with a response.

      If you have any further questions or require any further clarification, please do not hesitate to contact us directly. We are committed to providing excellent customer service and will do our best to assist you with any further inquiries.

      Sincerely,

      Christian Dior Couture

      Customer Answer

      Date: 04/29/2025

      Hi, this matter has been resolved already.

      Sincerely,

      *



       

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 2, 2025 purchased ************(Mahoghany) from ******* in **************, *******, ***Since using this product my lips have become discolored and flaky. There is no warning that comes with product, had there been I wouldn't have purchased it. It advertises that it creates a custom lip color which indicates some type of chemical may be added. This is very upsetting due to having discolored lips.

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An online purchase with ******** included a perfume, ******* I just received the package today, Wednesday, March 12th. I opened the perfume and sprayed it on my wrist. To my surprise, there was a strong odor of alcohol dominating the fragrance. This isnt what its supposed to be. I do know that if a Fragrance is OLD & nearing its expiration date for use, the alcohol base of the contents becomes dominant. The **** Ambassador I spoke to in the phone after my discovery told me I couldnt return it if its been opened. I let him know that how else would I know about this issue if I didnt open it and sprayed it? I paid $220 for this perfume and it is something WRONG with it. I just want to return it and get a refund. I certainly am not going to wear or use this perfume because of the awful smell of alcohol. I believe that ******** definitely shipped to me an OLD/BAD bottle of perfume. This is so WRONG!

      Customer Answer

      Date: 03/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****-****



       

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a custom bracelet in cash. Was specifically told I would be refunded if I changed my mind. Item was returned few days later. Business has not refunded my money as agreed. I tried contacting customer service. They told me ****** from ********* would reach out to me yet she still has not!! Cannot get a response from **** customer Service. I want my refund for an item I purchased in cash and returned!!! How long does it take to write a check? With what they charge, they should not be short staffed!!! Write the refund check now!

      Business Response

      Date: 03/07/2025

      Dear **** ***********,

      We are pleased to confirm the receipt and review of your message concerning your check refund request from our ********* boutique. We sincerely apologize for any inconvenience caused by this situation.

      Please kindly note that while we can access information about boutique purchases, our team can only offer direct assistance for ******** orders. We may assure you though that the check refund process typically takes about 4 to 6 weeks. This timeline includes the boutique submitting the check request at the time of return to you receiving the physical check by mail. Sadly, there is no opportunity or course of action to expedite the process.

      We understand the timeframe may feel lengthy though rest assured we have connected with the boutique team who confirmed every appropriate step has been taken to ensure you receive your refund within the advised timeframe.

      If you have any questions in the meantime, we encourage you to contact the boutique directly or our ********************* at ************** *****) during Monday to Saturday from 10 am to 10 pm EST and Sunday from 11 am to 7 pm EST.

      Sincerely,

      Christian Dior Couture

    • Initial Complaint

      Date:02/18/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for my **** Platinum member birthday gift on ********, in which I was entitled to it as it's part of their loyalty program.On 2/3/2025, I received an email from **** stating that my order was canceled. I called their ***************** and I was advised to wait for 24 hr and the gift would be added to my account. After 24 hours, I used their Live Chat. I waited for about 20 min and was connected to a *** named *****. I typed my situation but she did not respond and my chat was dropped after about 10 min. I waited for another 15 min and reconnected to the chat with the same ***. I typed everything again and she asked me to confirm my email. After about 15 min, my chat dropped again. I was in line again and waited for another 10 min and I decided not to wait. At the same time, I tried to contact them on 2/3/2025 & 2/4/2025 via their WhatsApp account but no response.I emailed them on 2/4/2025 at night (PST) and I quickly got a response next morning. The *** named ******** said that "we can request to have your gift shipped out as a one time courtesy" and asked me to confirm my shipping address. I ***lied to confirm on the same day. After a week, I haven't heard anything back from her nor received the ***lacement. I sent a follow-up email to her but she never responded.Dior, please send me the gift as promised and again it's part of the reward of the loyalty program.

      Customer Answer

      Date: 03/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ****



       

    • Initial Complaint

      Date:02/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed a makeup order with **** - purposely purchased over the minimum amount to get free engraving on my items, which are all gifts. **** - without any notice to me and without an opportunity to substitute a like item - unilaterally canceled one of my items due to "low inventory." After wasting 45 minutes of my time today, I am told that in order to get the engraving that would have been complimentary with my order had they not canceled an item with no notice, I either have to PAY $10 for that engraving, or order more than $125 - AGAIN - in order to get the engraving free. That really feels like a SCAM to me - do that on every order, and you either pick up another big order or get a customer to pay for something that was supposed to be free. I fully get why **** has a D- rating on BBB - I would give them an F. For what is supposed to be a higher-end experience, this is bottom-of-the-barrel in my opinion. I want what I already paid for - free engraving on my item.

    • Initial Complaint

      Date:02/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 5, 2025 Order number ********* Items ordered Sauvage *************** Jadore sample Miss **** sample Personalized message The Coture Gift BoxBack story, I order every year from **** for him I have not had an issue until now. My mans Valentines Day gift was sent in a Pink glitter box with pink flowers. As shown in the attachment below I ordered The coture Gift Box.Please be advised womens gift wrap and box were delivered for a mans item.The **** CSR and manager told me they would compensate me with a coupon for my next purchase, I respectfully declined the offer as I would only like to receive the items that I actually ordered listed on my receipt. The only option I was given was to return the items, they will not resend the correct items as I requested. I was told that the only way I could get the correct coture gift box would be to purchase another item. Im not sure why Im being told that I need to buy more items to get the gift box. The manager said they cant send the correct gift box without a weight. My thing is, this is what I deserve bc I ordered it. Why am I being coerced into buying something I didnt order. Obviously I feel played and upset.I have attached phone recordings and receipts. If the phone recordings arent downloadable I can also email them as I feel the recordings will give the investigation better insight on how I was treated and basically told theres nothing that can be done.I also paid for 2day shipping and the item was lost by the courier and delivered after the deadline. Theres also some sort of dark black spot in the box.I also ordered from Versace the same day and they did what they were supposed to do. Please, just send the box I ordered, Dior?!

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an advent calendar from **** Perfume on 11/8/24. This purchase was over $806.25. I returned the product unopened on 11/21/24 which I paid for shipping of $35 to ship it back. **** received it on 11/26/24. I have been calling **** since November but the representatives has been telling me to call back next week. Until today 1/14/25, I have not received my refund. This is the worst experience ever! I want my refund now.

      Customer Answer

      Date: 02/11/2025

      Better Business Bureau:

      At this time, I have not been contacted by Christian Dior Perfumes, Inc. regarding complaint ID ********.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description of the Problem:I purchased a Sauvage Parfum 2 oz bottle from ***** official website. The product description at the time stated that the bottle was refillable. Based on this information, I purchased a refill in Dec 2024 order number *********, expecting to refill the original bottle.However, when I attempted to refill the bottle, I discovered that it was not refillable. After contacting ***** customer service and providing proof (including screenshots of the product description), they confirmed that **** does not sell a 2 oz refillable Sauvage bottle. This means the original product description was misleading.**** offered me a return label to send back the refill, but this does not resolve the core issueI am left with a refill that I cannot use, and I was misled by their product description.Key Information:Date of Original Purchase: Nov 8th 2022 Amount Paid for Original Bottle: $146.28 Amount Paid for Refill: $439.9 Order Numbers: ****************** Resolution Sought:I am requesting a refillable Sauvage Parfum bottle that is closest in size to my original purchase (e.g., 1 oz) or a partial refund for the cost difference due to the misleading description. I have spent significant time, energy, and resources trying to resolve this issue, and I seek fair compensation for the inconvenience.

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the holiday platinum gift for their platinum tier members and the gift was a snow globe (before they sold out). Order was shipped but required signature confirmation. I work in a hospital and am not able to be home for deliveries. I contacted customer service and requested my package be held for pickup. The request was not completed in time and package was returned to sender without any opportunity for me to pick up. *** said they never received a request from **** to hold the package and were unable to do anything as the shipper locked all options so this is a failure on ***** part. No one at **** was able to help despite multiple calls and a request to speak with a supervisor. I was really looking forward to this snow globe and have been platinum for years with multiple purchases over the years. The snow globe is now sold out and the lack of action on ***** part has made me rethink whether I should continue shopping with them. I would rather spend the money with a retailer that is able to provide high quality and timely customer service. **** needs to reevaluate their processes and policies with regards to shipping. I have never had so many issues getting my order delivered with any other retailer. The replacement platinum gift is a far cry from the snow globe that I was supposed to get. **** should also make enough holiday gifts for all their members since they clearly know how many members they have. I am so disappointed with this experience with a company that I previously held in such high regard. Most luxury stores are distinguished by their willingness and ability to provide excellent customer service and **** has fallen severely short.

      Business Response

      Date: 12/23/2024

      Dear ******* *****,

      Thank you for contacting us regarding your perfume and beauty purchase. I am pleased to confirm that we have received your inquiry and have taken action to address your concern.

      In order to provide you with the best possible assistance, I have contacted our counterparts at Parfum Christian Dior to request a follow-up on your behalf. However, please note that any communication on this platform is sent to Christian Dior Couture and we do not have visibility or information on Parfum Christian Dior matters.

      Therefore, I kindly recommend that you follow up with Parfum Christian Dior directly for further assistance. You can reach them at the following contact information: Telephone number: ************, E-mail address: *********************************.

      If you have any further questions or require any further clarification, please do not hesitate to contact us directly. We are committed to providing excellent customer service and will do our best to assist you with any further inquiries.

      Sincerely,

      Christian Dior Couture

      Customer Answer

      Date: 01/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****



       

    Christian Dior, Inc. is NOT a BBB Accredited Business.

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