Customer ReviewsforChristian Dior, Inc.

I ordered Dior Backstage Eyelash Curler and it doest'n work at all. Tried to return with the payslip provided in the box, but *** did't take it, they told me provided ******* doestn't work. I'm dissapointed in the product and service.

Extremely disappointed with **** in terms of quality AND customer service as a result of the issues I had with a gift from my husband.Sad to say, after enjoying cosmetics from this brand for years - they have lost a loyal customer. My husband purchased the *************** Edition eyeshadow palette/ nail polish set as a thoughtful gift for my 30th birthday.Unfortunately, the Dior nail polish is absolutely terrible quality - it lasts a day, IF that. Meanwhile a 15 dollar nail polish from *********************** from the drugstore can easily last you a week. While ***** website states our Client Advisors will be delighted to assist you - the Client Advisor I spoke to on the phone line sounded more so as though he hoped Id drop dead after our call. They handled the call with a tone and demeanor that was notably rude and abrasive.When I asked does Dior not stand by the quality of its products? He responded if that is what you infer.They essentially informed me that **** wont do anything. As I persisted on the matter, they did submit a request, which was denied by email a couple days later.Oh, but they did offer me a code on my next order to receive extra complimentary ********************* What a joke and honestly just a slap in the face from what was one of my favourite makeup brands.Be assured that your comments have a great importance for DIOR for which the aim has always been the quality of its products and the satisfaction of its clients. Well Dior, I am neither satisfied and this response does nothing for me.

I placed an order, chose free samples as Dior promises at checkout, paid using my PayPal account but no samples and minidior were delivered. I then spoke with a customer service rep who told me that I must have to pay with debit or credit card the next purchases if I want the complementary samples. It is a false advertisement since they don't inform in the payment section of their website that the PayPal payments will not include the promised complementary samples and minis. They sent to me a discount code for future purchases but I won't bother with this corrupt company again. I keep stick to Chanel.

******************* is a Crypto Scammer: I met this lady online via a dating website called Silver, claiming that her name is "*******************" on or around December 2023. She introduced herself as a lady who lives & works in **********, she works for **** as a district manager. I couldn't find anything on a platform exchange called Lontl but a fake one and it is registered to *********. I started tracking her pictures and I found that the picture she sent me was listed as an ****** girl for a SPA company in *****. After I started doubting her identity, I didn't say anything but I started withdrew money from Lontl twice. She kept insisting once getting more money from family members but I refused to do so knowing that it might be a scam and I won't be able to give that money back to any of my family members, she kept doing the trades until the account on ***** reached $174,000 on 02/19/2024. The same night she told me that the bonus period has ended and now you can withdraw all the funds at once. LONTL exchange is fraud.After I requested the withdraw of the whole amount, 30 minutes later I received an email stating that I have to pay 22 % of the amount before I can withdraw all the funds back to my bank account. So I texted her and she said I have to wire the amount of 34k to Lontl before they release my original amount I originally invested, so I did more research and I found a law called "Pig Butcher Law" which states that you are throwing good money after bad money. Today I have confirmed that this Platform is fake and lots of people are falling victims to the international scheme and I would like to share any info to stop these scammers from lying and defrauding ** Citizens and especially the ********** team who live in **********, Not sure if that person truly lives in ** or not but that is what she is claiming. Her ****** search is on LinkedIn, Dior District manager, Be aware of this Con Artist & professional scammer!!! ****, please investigate this matter.

MISSING ITEM! No update for Refund since 12/2023 I ordered Qty: 2 of Rouge Dior Minaudiere Clutch. I only receive 1!!! This was way back December 2023. Its almost February ****! No update on Refund..Ive been calling every week. The system for investigation and Refund is very poor. I suggested that they can run the video camera whoever did the packaging for that item. I followed all instructions, sent photos for dior and **** communicated with *** as well. This is a HASSLE! I reported that I received the package sealed from *** but missing content. I dont understand why **** is passing it to ***! To DIOR, Pls REFUND customers ASAP! Pls. Value our TIME!

Dior Beauty has deceptive practices. I know they're F rated and don't can't about reviews but just on principle I'll leave a review. Their Beauty Loyalty program is deceptive and they don't give you all the information up front. I placed 2 orders on different days (Jan 16 and 17) which qualified me for their Silver status tier. The second order was an after thought and I didn't think much about the loyalty program since benefits are usually not great. However, the website said it qualified me for silver so that was an added bonus. However the status didn't update and according to customer service on 1/22 because the purchases weren't 24 hours apart it didn't qualify. Deceptive marketing at it's finest. This information as of 1/22 is no where on their website. It's their internal policy but this is information that should have been public. Apparently if I had waited an hour it would have counted which is baffling. It should have been made clear and their website shouldn't say I'd reach Silver if I'm not going to reach silver because it's not an eligible purchase.

I purchased an item over the holidays from Christian Dior when it came the makeup bag was missing. I contacted Christian Diors customer service team for assistance. The customer service team was very lackadaisical when I called they informed me that I had to wait for another department to respond before they can process my request. I waited a week and heard nothing so I called back. Another customer service representative informed me the item was cleared and they would be sending it out. I waited another week and I received nothing. Not a phone call an email or any tracking information from Christian Dior. I called back today and spoke to a supervisor by the name of Tj he told me ok they can process a return as the item was no longer in stock. I informed TJ thats not adequate customer service as I want the item that is the reason I purchased it but I wanted the item to come with everything advertised and for me to take time out of my day to process a return for a refund wasnt customer friendly as this error fell on the online order team. He disregarded my request and proceeded with asking me again about the return. This was such an awful experience. I wouldnt expect this behavior from such a prestigious company.