Customer ReviewsforAmTrust Financial Services, Inc.

terrible company. avoid at all costs. impossible to cancel policy then refused to backdate cancellation; gave incomplete and incorrect information when trying to cancel. spent hours and hours and hours trying to resolve issues caused by them.

This company first improperly billed me for $6000, then adjusted it to $1000, which I paid. They then billed me again, months later. I just paid $569 on a policy that I canceled and paid off in March. Amtrust had the gall to bill me yet again and send this claim to collections. In order to prevent damage to my credit score and get them off my back I made the payment, but I have never worked with such a duplicitous company in my life. Do not use this company.

Horrible insurance service. I was reared ended by a company vehicle insured with Amtrust on 9/29. My claim didn't even have an adjuster assigned until 10/5. However, the adjuster would never answer the phone or return any voicemails. I was then given the phone number of a supervisor who also never answered calls or returned voicemail. I ended up going two weeks without a functioning car just to end up using my own insurance. I couldn't imagine dealing with these people if I didn't have full coverage.

This company is terrible. They've charged my small business for not completing an audit but the website won't allow us to submit the audit. We are unable to talk with an agent.

Worst Insurance. customer servcie agents do not return phone calls or emails. After years of paying premiums, I got dropped after filing a claim. Now my vehicle has been done at the shop for 3 days and they will not return the phone calls to approve final payment.

I was intervened by *********************************, a hiring manager there at that company. From the very begging, the time he walked out to get me, he didnt smile, he was so serious and seemed to be in a bad mood. Little did I know the entire time he was judging me. During the interview process, instead of interviewing me he focused on Evey negative thing he possibly could about me. I hope they accidentally sent me this, but I received an email from them with a scorecard and comments from the interview on what he thought of me. All the comments were so negative and nit picky. He then scored 1-5 my Motivation Communication Willingness to learn Teamwork work Problem solving Organization He gave me a rating of no more than 3 on all of them, mostly he gave me a 1 and 3 meaning very poor and poor. Pretty much saying my characteristics sucked. What I dont understand is how someone can base your characteristic off of a 30 min interview like that. Those traits take along time and working with that individual to learn those things. Anyways, he was very unprofessional and negative didnt say one positive thing about me. He has something wrong with him, and was in a bad mood. Not even giving me a chance. I was far more qualified to work there thank some of the people they have already hired. Not to mention I was a referral from a really good friend that was sure Id get the job. I dont think he should be holding interviews anymore with his negative attitude towards people and the nit picky attitude he has. This was not constructive criticism, but only his own negative bad opinions about me. This is so anyone else being interviewed can be on the lookout for this guy. All the people I known that work there said. Omg, that was cruel and unjust. They never received any feedback like that or were so poorly judged based on 30 mins.

My 93 year old father has a private caregiver. He was assisted with a bookkeeper to set up a workers compensation policy through this company. I am his POA and review all of his bills. With no warning, I saw he had received a **** for over $1900 and had paid it. When I inquired about the **** they said it was for non compliance of an audit, which was never received by him. This discovery was made in JULY of 2021. It took months for a human to tell me what he needed (which was simply a set of numbers I had at hand) and I am still being told that the refund is going to happen somewhere in the future. The communications with the staff has been disappointing and they would not show me any signed documentation that indicates that these surprise audits can occur. This is especially dangerous / upsetting when dealing with an older person who has some confusion. It borders on elder abuse.

A driver that is insured with this company disregard a traffic light and hit my vehicle. My insurance have been trying to contact the driver's insurance but they haven't respond. The other driver has also been non cooperative according to my local insurance agent. He told my local insurance that he was going to contact his insurance and call back but he never did. I submitted a claim via their email address listed on the website for claims (a. I also called the number on the website for claims and the person who answered told that they received my email. Also told me that insurance adjuster was going to call me in a few days. It's been several days and I haven't received a phone call or email from them. My local insurance agent also try to contact them but they don't answer. My vehicle is totaled.I need Amtrust to respond.