ComplaintsforObligo Inc.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I never requested or authorized this service. Received an email approximately April 14, ************************************ order to avoid deposit charges. My account has been debited for $215.46 without my authorization or agreement to use this company. There is no direct contact for this company, only an AI chat.

  Business response

  05/29/2024

  Hi ********,
  
  We're sorry you had a negative experience with Obligo. After reviewing your account information, our Customer Support team reached out to your property manager who confirmed that you signed up with Obligo to fulfill your deposit requirement with them. The charge you incurred was the service fee for doing so. Our Customer Support team has reached out to you to provide additional options. If you have any remaining issues with your account, please reach out to us at ************************************.
  
  Thanks,
  
  The Obligo Team

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took monthly charge then turned around and took out $85 without ANY prior authorization or contact randomly and abruptly just TOOK from my bank account

  Business response

  05/08/2024

  Hi *****,
  We're sorry you had a negative experience with Obligo. Our Customer Support team has reached out to you to help resolve any issues remaining with your account. We apologize, and if you have any further questions, please reach out to us at ************************************.
  The Obligo Team

  Customer response

  05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Complete **** **** . *** had to constantly follow up to request a refund and am being told itll take more time when the transaction has FULLY posted on my bank account. So what now I have to email yall EVERY DAY until I get my money back? The money yall were NEVER supposed to take!

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  05/13/2024

  Hi *****,
  Our Customer Support team has confirmed your refund has been fulfilled. We apologize again for your negative experience with Obligo. If you have any further questions, please reach out to us at ************************************.
  The Obligo Team

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Obligo insured my security deposit for a property I rented in August 2023. I terminated the lease with landlord owing $1500 ONLY. The landlord falsely filed a claim with Obligo for $2500 for things I am not legally responsible for like the dryer according to ** state law. I submitted documents to validate this along with move in photos showing that the walls were not painted, or hangings being removed prior to my occupancy. The landlord seen this when my things were still in boxes and I did not take my things out of boxes the entire time I was occupying the home.Obligo, charged my account for the fraudulent charges $1000 more than what is due.the email screenshot hows the links to everything I shared with obligo

  Business response

  02/21/2024

  Hi *******,
  
  We're so sorry you didn't have a positive experience with Obligo. After looking into the issue further, we've reduced your due balance to Obligo from $2500 to $1700. A member of our **************** team has reached out to you to answer any remaining questions you may have.If you have any additional concerns, please reach out to us at ************************************

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My cousin didn't have a bank account to use to get the service, The way I understood it is she would have to pay only a portion of her deposit. I also read the fine print. So I agreed to the $154 payment, plus another $50. Somehow I ended up getting charged over $600. I am livid. I'm reporting fraud. This is ridiculous. I did read the fine print. No mentions of any other monies being taken out until move out.

  Business response

  12/21/2023

  Hi ******,
  
  Upon investigation, we determined that the landlord accidentally opened a second record for your cousin's lease. This triggered a duplicate Obligo application being generated, which your cousin completed. The additional charges were made to your account after your cousin initiated payment of the service fee and move-in fees for the second time in association with this application.
  
  As a result, we have closed the duplicate record and are in the process of refunding all charges related to that record. Your cousin now has only 1 open account with ********************. As you discussed with our customer support representative, once the refund is processed, your bank account should reflect a payment of $154.80 as a service fee and $199.16 as a move-in fee, charges totaling $353.96.We appreciate you bringing this issue to our attention.
  
  If you have any additional concerns, please reach out to us at ************************************.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved out of my apt 15 months ago and Obligo continued to charge me $15.90 per month for the deposit on the apartment. I brought this to their attention so Obligo stopped automatically withdrawing funds from my Savings account, but only refunded me 3 months.

  Business response

  12/01/2023

  Hi ********,
  
  When you originally reached out to us about being charged our service fee after moving out of your rental, we promptly contacted your landlord, who confirmed a move-out date of May 31, 2023.
  
  Based on that confirmation, we refunded service fees for any months after that date, a total of 5 months. Due to our payment processor's limitations, we were only able to refund 3 of the 5 months' fees to the original payment method, but the remaining 2 months' refunds were sent as **** eGift cards to the email address you provided, and receipt was confirmed.
  
  We do not participate in disputes between renters and landlords regarding the underlying lease obligations - that must be resolved between you and your landlord.  If a new move-out date is agreed upon and documented by the landlord, we are happy to review that new information and refund you as needed. If you have any additional concerns, please reach out to us at ************************************.
  

• Initial Complaint

  07/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was living in Stuytown from 2021 to 2023. I already confirm we end the lease and move out before 30 May.I've been in touch with Obligo's customer service by email and ******** accounting by calling before, and the ******** accounting department tells me they will contact Obligo and return the extra money.My lease ended on May 31, 2023. I already confirmed the ending lease I signed and I am finished my moving out from the community. I return the keys on 30 May and clean out everything in the apartment.Obligo charged me extra unreason money for the Obligo service, it charged for June 1st to June 23rd. Now they charge another month of service($205.9) on 23 June.The fee of $205.9 is a whole month from 05/23/2023 to 06/23/2023. There are 23 days in June that were charged for no reason.Plus whole month's fee of $205.9 after June 23.It's clear to see my lease end on May 31, 2023.

  Business response

  07/07/2023

  Hi *****,
  Thank you for reaching out and we apologize for the miscommunication. When your move-out was confirmed by your property manager on June 27th, your Obligo account was closed and a refund was issued to you for the June ******* fee, along with a prorated refund for the month of May. 
  We do thank you for providing us with this feedback, as it will help us improve our resident communications. Please feel free to contact us at ************************************ if you have any additional questions or concerns.
  
  

• Initial Complaint

  03/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company works with SCUDO (the worst) in sending back deposits and whatever else it may be. On February 23rd, 2023, I received an email saying I would receive my deposit back; well, I should've received it back in February of 2022 because I left and took off the lease in Jan 2022. Anyways, the email had me fill out my bank information for the receival of my deposit back in **** business days, however on the 10th day of counting on my money finally being mine again, they called me from a ******** number and said that email was sent by mistake. which is not acceptable from a professional establishment.

  Business response

  03/24/2023

  Hi ******,
  The email you received from Obligo on February 23rd, 2023 indicating that your property manager had initiated a return of your security deposit, was unfortunately sent in error. When you moved out of your property in February 2022, your security deposit was withheld based on charges assessed by your property manager, Scudo. In February 2022, ***** provided you with a distribution letter detailing the charges due under your lease and explaining that your security deposit would be withheld in full.  ******************** representative reached out to you to explain the situation and to provide you with a gift card as a courtesy for the miscommunication.  We appreciate and acknowledge that the email may have caused initial confusion, given that you had moved out of the property over a year ago, and do apologize again for any inconvenience.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I filed complaint number ******** against ****** ****** who held a payment that was due to be refunded to Obligo. Obligo has confirmed receipt of funds but the line in communication has broken after speaking with ******************************* Senior Manager of Customer Operations. Her contact number of ********** is not an operable number and live chat/ email has been unresponsive. Office vacation or OoO

  Business response

  04/21/2023

  Hi *****,
  
  We apologize for the delay you experienced in receiving a refund. When you moved out of your rental unit, your property manager made charges against your security obligation. Obligo then sent payment for these charges to your property manager at the time they were made. After you resolved this charge directly with your property manager, your property manager refunded these payments to Obligo, and we refunded the payments to you.
  
  We strive to offer the best possible customer experience and have made changes to ensure faster refunds in these scenarios. We truly appreciate your feedback and youre always welcome to contact us at ************************************ if you have any additional questions or concerns.

  Customer response

  05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  09/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a lease from my Grandaughter with roomsus. They required her to sign up for your service. She signed up and began allowing your company to debit her account. We realized that your company had debited more than the amount of her deposit which is $1500 (on her lease). Someone in the property management office submitted a deposit amount of $5000. We have sent an email to the property management office and informed them that we will be hiring attorney because what they did was fraud. Weve paid on this account for more than one year so we have over paid. We would like to have all debits ceased because you are overcharging us. We have contacted roomsrus because we are renting the room through them but they are failing to respond and our bank account is set up to debit again. We would like for your company to stop debiting our account because we have paid over the deposit amount. The company that submitted the paperwork submitted a $5000 deposit amount but my lease says $1650. Please stop debiting our bank account. We try to speak to the property management but they dont respond. If our account continues to be debited we will contact an attorney. It seems your company has a reputation for doing this. My daughter is an actress and the theater community is very small. However, multiple people have said that youve done the same thing to them. My granddaughter is 23 years old. If I have to, Ill contact the media to get their help. Your company will stop doing this to people. If I need to reach out to an investigative reporter to have them knock on your door I will do that. I will also utilize all of our media platforms where we have thousands of actors in ************* to let them know about what youre doing. Stop the debits! I can be reached at ************.

  Business response

  04/21/2023

  Hi *******,
  
  Thank you for reaching out to us and we sincerely apologize for the miscommunication. To provide some context, the initial security amount requested by your granddaughters property manager through Obligo was inaccurate. As was perfectly appropriate, she contacted our Support Team to make us aware of this inaccuracy. Obligo was then able to confirm the correct security amount with her property manager and update her records. A **************** representative from ******************** has since reached out to provide additional information on her refund and answer any questions she may have. If you have any additional concerns, please contact us at *************************************

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was forced use the service Obligo to move into my apartment through ********************** Through Obligo i paid $694.80 which allowed renters to mov run without paying a security deposit. I was then charged a security deposit by ********************** Essentially, i paid way over our intial agreement. I did not use the Obligo service as agreed upon. I moved out of Common apartments and did not a receive a refund from my Obligo service though i did not use it. I have reached out to Obligo and they stated the fee is non refundable and to take it up with Common. Common has stated to reach out to Obligo regarding the charge. I would like a refund on a service i never used and was forced to pay before moving into my previous apartment. Thank you,*****

  Business response

  04/21/2023

  Hi *****,
  
  Were sorry you didnt have a positive experience using Obligo. When you moved into your rental unit, you were asked by your property manager to complete an Obligo application in order to fulfill their security requirements. This provided your property with a billing authorization for any potential charges at move out, which remained in place for the duration of your lease. 
  
  Obligo charges a non-refundable fee for use of this service. When your move-out was confirmed, your Obligo account was closed without any charges from your property manager.
  We do thank you for providing us with this feedback, as it will help us improve our resident communications. Please feel free to contact us at ************************************ if you have any questions or concerns.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩