Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iam writing to formally complain about the handling of my c d account which matured 2/21/2025. The ** was initially obtained via Raisin bank and deposited at ************. On the maturity date I contacted customer service to inquire about accrued bonus and intention to close the account .The representative advised me to wait for the bonus to be credited before closing the account.I followed up with customer service multiple times in the following days.on March 4th after many attempts I was informed that the bonus had been credited and the representative proceeded to close the account.However at no point during the phone call was informed closing the account would result in a penalty of up to 90 days worth of bonus total of $1504 . Had I been properly informed of this penalty,I would not have agreed to close the account. I only discovered the penalty after reviewing my accont details post call. It appears that important information was intentionally or unintentionaly withheld, which has resulted in a significant financial loss. I believe this constitutes a failure on the banks part to fully disclose the consequences of a account closure. I respectfully request that this penality be waived,and I would appreciate a prompt resolution to this matter.Thank you for your attention to this issue. I look forward to your response .freedom bank account no ********************************* address = Raisin USLLC c/o Raisin solutions ********************** .E mail is support us@ **************************

  Business Response

  Date: 04/13/2025

  Dear *** ******, 

  Thank you for bringing your concerns to our attention through the Better Business Bureau complaint process. We appreciate the opportunity to address your experience with our company.
  Upon a thorough review of this matter, our records indicate that 
  On February 21, 2025, your 6-month ************ certificate of deposit (**) matured and automatically rolled over into a new **.

  On February 25, 2025, you contacted Raisin customer service to inquire about the August ** Summer Bonus, which required funds to remain on the Raisin platform through February 28, 2025. During this call, our agent advised you to keep your funds in the ** until February 28, 2025 to qualify for the bonus. Unfortunately, the agent did not account for the fact that your ** had just rolled over and was still within its seven-day ***** ******* As a result, withdrawing funds after February 27, 2025 triggered an early withdrawal penalty when the funds were withdrawn on March 4, 2025.

  On March 4, 2025, you reached out to Raisin customer service regarding the $1,506.61 penalty fee, believing you had canceled the ** earlier. During this conversation, you requested to escalate your concerns to a manager.
  On March 5, 2025, a member of our leadership team contacted you and offered to split the penalty fee with you, reimbursing $735.35. They also explained that it is ultimately the customers responsibility to manage their ** maturity plan and cancel within the ***** period if desired.

  On March 10, 2025, you contacted Raisin again to dispute the penalty fee due to what you felt was insufficient communication from our team. You expressed that you had intended to wait for the August ** Bonus before canceling your newly rolled-over **.

  On March 17, 2025, you followed up with Raisin regarding the promised bonus payment. We confirmed that the bonus had been paid on March 13, 2025 and advised that it would be credited to your external account within five days.
  After thoroughly reviewing your case, I acknowledge that during your February 25 call with customer service, we missed an important opportunity to inform you about your **s renewal status and the approaching end of its seven-day ***** ******* This oversight contributed to the confusion surrounding your withdrawal timing and subsequent penalty fee.

  To resolve this matter fairly and in recognition of our role in this misunderstanding, I am pleased to inform you that we will be reimbursing you for the remaining half of the penalty feean additional $735.35. Please allow up to 30 days for these funds to be credited to your external account.

  We regret any inconvenience this may have caused you. Thank you for choosing Raisin for your savings needs. Please do not hesitate to contact our **************** team if we can provide any further assistance.
  

  
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Raisin US debited a corporate account of $39,000 to account in #**** for *********** with ************ This is NOT valid, fraudulent and this is a corporate account and not personal for any signors. STOP this ACH immediately and do not attempt resubmission as it is fraudulent on behalf of Raisin or ***** ****** or any other entity with RAISIN Bank...unsure as to what this is and no phone number or info provided.

  Business Response

  Date: 03/28/2025

  Dear ****, 

  Thank you for reaching out to us through the Better Business Bureau complaint process. We appreciate the opportunity to address your concerns regarding your experience with our company.

  Following a thorough review of this matter, our records show that on March 14, 2025, an unauthorized transaction occurred involving your external account, which resulted in the funding of a Raisin account. We are pleased to inform you that this transaction has been reversed and returned to the originating account. Additionally, we have removed your account details to prevent any future unauthorized transactions.

  We apologize for any inconvenience this may have caused and appreciate your trust in our ability to resolve this issue for you. If you require any further assistance, please do not hesitate to contact our **************** team.

  Thank you for your understanding and cooperation.

  Kind Regards, 

  Raisin

  
  

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From my personal every day account I transferred $100 on 07/25/23, $100 on 08/08/23, $100 08/25/23, & $200.00 on 10/25/24. The first 3 state on my personal bank account transferred to Raisin Web. The $200 payment has a tracking # I suppose. I will put it below. Nobody knows where my money is and I guess I just shouldn't worry about it. I know for a fact all I did was deposit this $. I was trying to take advantage of the higher interest rate on savings accounts. That didn't turn out very well since I've lost $500.00 now. I thought I had picked ************************* as the bank but they do show an account but only $5.00. No trace of the other money. If someone can please locate my money I would be satisfied. At this point IF it is found I want it sent back to my bank so I can invest it somewhere safer.

  Business Response

  Date: 03/10/2025

  Dear *** *******, 

  Thank you for taking the time to share your concerns with us through the Better Business Bureau complaint process. We truly appreciate the opportunity to address your experience and ensure that your issues are fully resolved.

  After conducting a thorough review of your case, our records show that you created a Raisin profile on July 22, 2023, and subsequently deposited $100 into a ************************* account on July 25, 2023. You then made several transactions totaling $400 on August 8, August 25, 2023, and October 30, 2024, resulting in a current balance of $526.02, including earned interest.

  On March 7, 2025, you contacted our customer service team because you were unable to locate your ************************* account and inquired about assistance with locating the $500. We regret that we were unable to assist you at that time due to security protocols requiring communication from the email address on file. Unfortunately, your request was closed as we did not receive a follow-up from the associated email address.

  On March 10, 2025, in response to your BBB complaint, a member of our leadership team reached out to you by phone. We explained that you would need to log into the Raisin platform to view and manage your accounts. We also sent a follow-up email with detailed instructions on accessing our online portal. You kindly acknowledged understanding how Raisin works and how to manage your account through our platform.

  We understand how frustrating this situation must have been for you, and we sincerely apologize for any inconvenience caused. We appreciate your patience and cooperation as we worked to address your concerns. Thank you for choosing Raisin for your savings needs. Please do not hesitate to contact our **************** team if you require any further assistance.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invest with Raisin in 2023 and ******* 2023 the 1099-int reflected the amount posted in the last statement (December) from ************************* 2024 I received 2 1099-int and none of them reflected the amount posted on the last statement of the year (December).This 2024 amount was over $8000.00 compared to the December statement.The explanation from Raisin doesn't make any sense.The money and interest were higher in 2023 than 2024.I am expecting all the external transfers from my bank to Raisin for 2023 and 2024 to validate the discrepancy and also I am starting a fraud alert with the *** and the state of ********Raising provided banks names that I don't recognize. This is data manipulation and it is a FRAUD.

  Business Response

  Date: 03/07/2025

  Dear *** ********************* you for sharing your concerns with us through the Better Business Bureau complaint process. We appreciate the opportunity to address your experience and provide clarity regarding the discrepancies you've noted.

  
  Upon reviewing your account, our records show that you initially contacted our Customer Support on February 6, 2025, regarding a perceived discrepancy between the reported earned interest on your 2024 ***** & ***** ****-INT, the 2024 ************ 1099-INT, and your December 2024 account statement. On February 10, 2025, we explained that the December statement only includes interest from accounts active during that month. Therefore, any savings products closed or certificate of deposits that matured outside of December ****************************** the December statement. 

  
  Between February 6 and March 4, 2025, you provided us with relevant documentation, including your 2023 1099-INT, the 2024 1099-INTs, and parts of your account statement. The total reported earned interest for 2024 was $28,872.81.

  
  On March 7, 2025, a member of our leadership team conducted a manual calculation of the earned interest for each active account in 2024. We shared this detailed breakdown with you, which also confirmed a total of $28,872.81. Based on this analysis, there appears to be no discrepancy between the reported interest.

  
  We regret any inconvenience this may have caused and appreciate your trust in Raisin for your savings needs. Please feel free to contact our **************** team if you require further assistance.
  

  
  

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We are still comparing 2023 vs 2024 statements.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 12/22/25, was locked out of account, and no live agents available to assist because of high call volume. They text a code to my landline which does not receive texts. They will not change the notification to my cell phone! I do not know what they are doing with my savings? No one to talk to.

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I finally called their number and chose the option for trying. To enroll in Raisin, and a live agent came on and easily changed my phone number from my landline to my cell phone and that solved the problem.  Unfortunately they did not have a live agent for the option of existing members with login issues.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, Raisin embued themselves with the rights to open another account under ********************************. I did not authorize this action. I'm told they sent an email communicating this to their customers. I did not get the email, it probably went to my spam and was deleted. I found out in July 2024 and told them to close the said account. In August 2024, they had not closed the account. So I started closing my banking relationship with Raisin. Due to interest accrual, it took several months to complete this, as each time I thought it was completed I got another statement indicating interest was still earned and added as cash in the accounts. This finally concluded in October 2024. At this point, I was told my accounts with ********************** were now closed. I gained access to their online platform today to download my 1099-INT tax form and discovered the cash account with ******************************** is still active. They tell me, they do not have relationship with this bank and its just a feature with Raisin that they have no control over and cannot close. I sent them another email today asking for my entire relationship with Raisin to be terminated. As an ex-banker and auditor, I know it is fraudulent to open accounts in other people's name without authorization. I just want Raisin to terminate my account and close all banking products they have or had under my name. Please help me resolve this.

  Business Response

  Date: 02/19/2025

  Dear *** ****************** you for bringing your concerns to our attention through the Better Business Bureau complaint process. We appreciate the opportunity to address your experience with our company.

  On June 24, 2024, Raisin implemented the ************************ & Trust account as an intermediary hub to streamline transfers within our platform.

  Prior to this change, on June 14, 2024, we notified you of the upcoming changes and provided an option to opt out. This communication included a 'learn more' link to our updated Terms and Conditions, which outlined that new deposits would be subject to this newly implemented account.

  Our records indicate that you opened this communication on the same day it was sent, and as we did not receive a request to opt out, your account was affected by this update.

  According to our records, you contacted our customer service team on November 23, 2024, to request an account closure. Our support team successfully closed your ********************* account and deactivated your online access as requested.

  On February 4, 2025, you contacted customer support to request access to the ******** document, which had been sent to your online portal. To facilitate this, our customer service team reinstated your account access, at which time you discovered the Cash Account that had been opened and generating statements since your previous request.

  As of February 17, 2025, the ************************ & Trust account has been officially closed, and our business relationship has ended per your request.

  Should you have any further questions or require additional assistance, please do not hesitate to contact our customer service team.

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to update my external account i cannot find where to do that on the website or app.I will appreciate any instructions on how to successfully update New External Account and delete the old one

  Business Response

  Date: 08/06/2024

  Dear **********, Thank you for bringing your concerns to our attention through the Better Business Bureau complaint process. We appreciate the opportunity to address your experience with our company. After a comprehensive review of your case, our records show that you contacted customer support on August 3, 2024, regarding your request to update the external account currently linked. Our team informed you that Raisin's current policy permits customers to link only one account within our marketplace. After making your initial deposit, you can change the linked account after 60 days. In your situation, your initial deposit was made on July 29, 2024, which means you will be eligible to update your external linked account on August 28, 2024. There is an exception to this rule if your external account has been closed. If this applies to you, please provide documentation proving the closure of the currently linked account, or you may initiate a transfer to your external account. If the transfer returns with the code R02 indicating a closed account, we will assist you in updating your referenced account.  We appreciate your understanding and cooperation with our policy. Thank you for choosing Raisin for your savings needs. Please do not hesitate to contact our **************** team if we can provide any further assistance.
  
  

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was asked to send a proof that my account was locked, and i did; i  sent them a copy of the "Account Closure Letter" i received from my bank.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 08/20/2024

  Dear **********, Thank you for your response to our Better Business Bureau communication dated August 16, 2024. We appreciate the opportunity to re-address your concerns. Upon further examination of your account history, we can confirm that on August 9, 2024, you contacted Raisin **************** and provided a Bank Verification Letter regarding the closure of your account. On that same day, we requested you to complete an identity verification process, which you successfully completed. Additionally, we would like to inform you that on August 20, 2024, we successfully processed your request to update the externally linked bank account associated with your file. We appreciate your understanding and cooperation with our policy. Thank you for choosing Raisin for your savings needs. Please do not hesitate to contact our **************** team if we can provide any further assistance.
  
  

• Initial Complaint

  Date:07/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a sizeable 12-month CD with Raisin in summer 2023. I just checked my account because I had not heard any updates. Raisin shows that the full amount was auto-renewed for another 12 months without any confirmation with me. Raisin's claim is that they stated that CDs will auto-renew and emailed prior to the due date. First, there should not be an auto-renew on a full-year CD of this size. If it's 1 or 3-month, it makes sense to auto-renew, but on a 12-month CD, customers shouldn't be "auto-forced" to renew. Also, when I opened the account, there was never an option that I can cancel the auto-renewal function because Raisin can't receive any deposits themselves. If it's with any established banks, they would deposit the funds to checking/savings accounts on the due date. But Raisin doesn't offer cash deposit accounts when I opened the CD, so the hosting banks have to auto-renew because they have nowhere to refund. This is a classic act of scamming people for penalty fees by setting up your platform in a way that disadvantages people and forces people automatically enter into an agreement.Second, when I opened the CD, the customer services were never available over the phone. I tried to call them several times about what will happen to the funds after the due date and left voicemail but never heard from them.Lastly, customer services now say that there is nothing they can do. When asked how is the penalty fee calculated, they said that it's system generated and they don't know, which is another evidence of lack of business ethics - how can you charge people without being able to explain the charge! They refuse to help advocate for customers. They refuse to help figure out if penalty fees can be adjusted if we change the duration instead of cancelling. They refused to help with anything but they do claim that they help you save. I thought I was helping an evolving FinTech startup. It turns out that this is another episode of businesses scamming people.

  Business Response

  Date: 07/25/2024

  Dear ************, 

  
  Thank you for bringing your concerns to our attention through the Better Business Bureau complaint process. We appreciate the opportunity to address your experience with our company.

  
  Our records show that on July 22, 2024, you contacted our customer service team to request waiving the early termination fee for your recently matured certificate of deposit (CD). As explained at the time, we were unable to make an exception since the seven-day grace ****** following your CD's July 6, 2024 maturity date had passed. During this conversation, you request to speak with a member of our leadership team. The same day, a manager reached out to review Raisins automated notification process for certificate of deposit (CD) maturities, which includes alerts 30 days and 24 hours before maturity, as well as a follow-up notice the day after. We also highlighted that Raisin provides a seven day grace ****** after the maturity date during which you can cancel your CD without penalty. Given that the CD maturity date occurred two weeks prior, we informed you that we were unable to waive the early termination fee or modify the terms of the newly rolled-over CD. 

  Kindly be informed that our Terms of Service contain essential information, which can be accessed at Raisin.com. We would like to specifically highlight section 5 Additional Terms Relating to Product Banks and Offers.: 

  CDs are time deposits in which you deposit funds and agree to leave those funds on deposit for the duration of the term of the CD, which will be specified in the applicable Offer. The end of the term of a CD is commonly referred to as its maturity date. Your initial deposit to a CD will be the principal value of the CD. If you withdraw any funds from a CD prior to its maturity date, you may be subject to a penalty, which will be set forth in the applicable Offer terms. Prior to the
  maturity date for a CD in which you have made a deposit, we will give you notice telling you the maturity date. 

  If the Offer terms of your CD provide that the CD will automatically renew, our notice will give you information about the terms of the renewal CD. If you do not wish to renew the CD, or, to the extent permitted, wish to withdraw a portion of the funds from the CD on its maturity date, prior to the maturity date you must request a withdrawal, which will be effective on the maturity date. Any amounts that you do not withdraw will be deposited in the renewed CD at the terms applicable on the date of renewal. 

  Please be advised that it is the responsibility of our customers to manage their certificates of deposit and to make any necessary adjustments prior to maturity or within the seven-day grace ******. Please do not hesitate to contact our customer service team if you have any further questions or require additional assistance. 
  

  
  

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Raisin Online Banking issues I have been trying to move money out of the accounts and apps and web site getting errors. Trying to call customer service and no call back or cant get through to anyone.

  Business Response

  Date: 07/08/2024

  Dear ****************, 

  
  Thank you for bringing your concerns to our attention through the Better Business Bureau complaint process. We appreciate the opportunity to address your experience with our company.
  Our records show that you contacted our customer service team on July 2, 2024, reporting difficulties with fund transfers via both our mobile app and website. At that time, we informed you that this was a known issue our technical team was actively addressing.  On July 4, 2024, we responded via email to inform you that the issue has been resolved. Your subsequent email inquiry has been processed, and we can verify that your transactions have been successfully completed. 

  Please do not hesitate to contact our customer service team if you have any further questions or require additional assistance.
  

  
  

  Customer Answer

  Date: 07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes, they did contact me but the issue is still not fixed on the raisin app. It does not allow you to transfer your funds out unless you access via web browser and everything works slow. Kind of scary when a company that is holding a good amount of your money to be having issues like this.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 07/10/2024

  Dear ****************,
  Thank you for your follow-up regarding your original request. We value the opportunity to address your concerns further. Our customer service team responded to your initial inquiry on July 5, 2024, via incident #******. We provided information about the error resolution by Raisin and requested your confirmation that all issues have been addressed. As we haven't received a response from you since then, we wanted to ensure that you're satisfied with the resolution. If you're still experiencing any issues or have additional concerns, please reply to our previous communication at your earliest convenience. Our customer service team remains available to assist you with any questions or further support you may need. We appreciate your patience and look forward to hearing from you if any matters remain unresolved.
  

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Raisin would not let me change my linked bank account in a secure manner. They wanted me to send sensitive information over insecure ways. I asked them to close my account and mail my check, as my linked account is closed and I have no access to the money. They closed the account and told me they dont mail checks. Now $500 is lost and was stolen. Its theft happening here at a fake bank.

  Business Response

  Date: 06/13/2024

  Dear ****************, 

  
  Thank you for bringing your concerns to our attention through the Better Business Bureau complaint process. We appreciate the opportunity to address your experience with our company.

  
  Upon a thorough review of this matter, our records indicate that on April 24, 2024, you submitted a request to update your externally linked bank account. Our customer service team responded with the necessary steps to process your request. You declined to provide the requested information, resulting in no change to your account.

  
  Between April 25 and June 11, 2024, you communicated numerous times with duplicate requests to update your account information and to close your account. Our customer service team responded on June 11, 2024 to inform you that we have successfully processed your request to close your account and to allow three business days for the funds to be transferred to your externally linked bank account.

  
  Subsequently, you advised our customer service team that your external account link is closed. Please note that to date, we have not received the required information from your end to facilitate the transfer of funds.

  
  If the external bank account is closed, the funds will be rejected and returned to Raisin. To re-attempt the transfer of funds to a new account, we will require the following: (1) The account and routing number of the new bank account (2) A voided check or bank statement for account ownership verification and (3) Completion of an identity verification check. Should you choose not to follow the outlined steps, we will not be able to proceed with transferring the funds at this time. We remain committed to resolving this matter and assisting you with the closure of your account.

  
  Please do not hesitate to contact our customer service team if you have any further questions or require additional assistance.