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Business Profile

Financial Technology

Raisin
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.1

Average of 94 Customer Reviews

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Review Details

  • Richard G

    Date: 03/05/2024

    Richard G

    Date: 03/05/2024

    I've been very pleased with my new account. I understand ********************** is more of a brokerage account than a traditional bank and it works for me.

    Raisin

    Date: 03/08/2024

    Thank you for your review. We are very happy to see how pleased you are with your Raisin account!

    Please don't hesitate to contact our support team if there is anything we can do to serve you better.

  • Beverly L

    Date: 02/22/2024

    Beverly L

    Date: 02/22/2024

    Raisin is the best. Fantastic rates and very easy to navigate!!! Kudos!

    Raisin

    Date: 03/01/2024

    Thank you for your review.  We are so happy to see that you are making good use of the rates provided by our partners and that you find us easy to use!

  • William R

    Date: 02/21/2024

    William R

    Date: 02/21/2024

    Very satisfied with Raisin customer service. Had recent address change and they took extra steps to verify the change was legitimate. Very pleased they took the extra verification steps.

    Raisin

    Date: 02/22/2024

    Thank you for your review.  We take the security of our customers' hard-earned savings very seriously!

    It is our privilege to help you achieve your savings goals.

  • Theo T

    Date: 02/02/2024

    Theo T

    Date: 02/02/2024

    Raisin is a great platform if you are looking for good rates and the ability to deposit your funds with a variety of institutions. Great place to manage your savings!

    Raisin

    Date: 02/05/2024

    Thank you for your review.  It is our privilege to help you meet your savings goals.  Please reach out if we can be of further service.

  • Shelley M

    Date: 01/25/2024

    BEWARE-I DO NOT RECOMMEND ********************************************* BEWARE!! I tried to open a 3 mo. CD but received an error each time stating "Error, try again, please contact support if problem continues." I gave up. The next day I log in and see account was created and CD funded. I then see 2 transactions pending (the 2 of the 3 attempts that showed failed). I submitted a ticket to remove the 2 pending immediately stating DO NOT Process. Two (2) days later I get *** charges from my bank because they attempted to fund the CD all 3 times. 2 attempts 2 full days after attempt and after the CD mysteriously funded. I immediately created another ticket and called. I spoke with nice agent but her supervisor said "yes, I see tickets, and see she told us to cancel, but sorry, we will NOT refund the *** charges". Defeats the purpose of a high yield CD if they do not run a valid online bank. Now the fees to withdraw my funds even further defeat the intent of high yield account. And who knows if there will be any positive yield at this point ! I will withdraw my money immediately the second it reaches maturity and will never do business with this company again. Now I see all the horrible reviews of others money being held!!!!

  • Dina M

    Date: 01/04/2024

    Terrible! Terrible! Trying to get my $90K plus out of the Raisin account without success.On hold for over 50min... than I gave up.Tried the chat option. It is totally standard answers that are not helpful.Going to my local bank tomorrow to see if they can help.Raisin is holding my $90K, just like a kidnapper!Rating not even one....a negative 0!!!!!!!!

  • Nona M

    Date: 11/13/2023

    BEWARE!!!!! Opening an account and transferring money in was easy. Since then I've closed the external account from which I made the transfer. Now I need to make a withdrawal and there's no way for me to add a new bank account. I reached out to them, they requested a lot of paperwork (driving license, old account statements, new account information) which I have provided. t has been two weeks but I am still not able to access my funds. At this point it feels intentional. i hope eventually i will be able to my withdrawal. When I finally get access to my funds, I planning on closing the account - this company seems sketchy!!!

  • JP W

    Date: 11/02/2023

    Its great that I can make 5.5% interest in a CD, or slightly less in a MM Savings account.... but its not that great if I cannot get it back out using a withdraw transfer to my normal bank. The field for entering the amount to withdraw and transfer back to regular bank is broken and offers 2 choices:1) amount must be at least $1 (when you place an amount in, it provides the next message)2) amount must be less than or equal to $0 (doesn't make sense as nobody can transfer money as a negative value below zero. I'd expect more from an IT banking company as I have no idea how I am going to retrieve my money should I needed given the amount field is broken. Chat bot AI is their form of customer services which results to email conversation. Hoping I get access to my money/account soon.

  • Lois K

    Date: 10/17/2023

    Lois K

    Date: 10/17/2023

    I recently opened a Raisin account online and all was well, two small deposits made. I then tried to make a third deposit and it would not take my deposit. First called customer service, no answer over 40 minute wait. I contacted customer service via email and was told that any of the banks raisin uses have the right to stop taking deposits at any time. Doesn't this defeat the whole purpose of these accounts?? BEWARE. I'm sure this information is listed in the fine print somewhere, not readily available when signing up.

    Raisin

    Date: 10/24/2023

    We are sorry to see how unhappy you are with the way our savings marketplace works and the wait time to speak to our customer service team.

    ********************** is committed to providing great service to our customers and is committed to continued improvement across all communication channels.

    Our marketplace is offered at no cost to consumers.  We are able to do so because the banks and credit unions we work with pay for the deposits we help them generate. This gives them the right to stop offering those products through our service at any time.

    While we do offer savings products for 40+ banks and credit unions, we know it can be inconvenient when one that you have chosen stops taking new deposits.  We can't force our partners to take new deposits but we are working hard on technical improvements to make it easier to move between different banks and credit unions.

  • stormy m

    Date: 08/21/2023

    I am not happy with your service. I have tried since July 7 to get my money. I hit the button and it went to my old bank BBVA. It is closed and the money went back to you. I have no idea how to get it and now it says by balance is o. I need your help to send it to my new bank PNC. I mailed everything they ask for but the lady on line said they didn't get it. Well then it should have returned to me. I call and just get recorded info. No one to talk to.Wish someone would call me. *************************

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