ComplaintsforRevolut Technologies Inc.
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Complaint Details
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Initial Complaint
08/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
After filing a chargeback against an ATM in which I received no money, revolut decided to simply close my account. WITHOUT ANY EXPLANATION. This is a clear violation of US laws. Any financial institution must provide a detailed explanation for any decision they make on an individuals account. I believe that revolut is partaking in illegal and fraudulent activities.I want my account restored. Trust has been broken with this company.Initial Complaint
07/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was a victim of fraud. Somebody pretended to be my friend asked to borrow money. And I did borrow 1300 euro n 3 diferent transactions (550, 350, 400). When I figured out that I was scammed I immediately contacted Revolut. I provided all the information they have asked and they closed almost immediately the claim saying that there is nothing they can do. I tried to add money between 29 may and 06 June $880 to this account and the app crashed couple of times and they charged me twice for the amount of $880 but in my account I got only one transaction. Again I asked for help from their support team and they didn't see the other transaction. I'll attach the bank statement to as proof that I was charged twice. When I saw that they to not solve my problem I disputed the transactions with the bank and I got all the money back. In my revolut account they charged me back $880. I tried to add the amount I owe them back in different amounts and almost every time the transaction was declined by Revolut. I'll attach screenshots or video as proof. When suddenly I got a message from Revolut to provide them prof of income and what is the relationship with the last persons I transferred the money to(including the scammer person: *********************) and a lot of other personal data about me. I was given time to comply with this to avoid disruptions by August 15. Today I got again the message that my Revolut account is closed and to withdraw my money but September 10. When I'm trying to do anything I get the message that my account is closed and I don't have any option to withdraw my money from this account. I still owe them $43 and they owe me 599 Euros but I'm unable to do anything because they closed my account without notification and without allowing me to get my money back. I also open another claim on the money I've been scammed. The asked to provide proof, the discussion with the scammer and I'm not able to do any of that because my account is closed and I'm blocked.Business response
07/15/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamInitial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our Business, ***** Ventures (HeyerVentures.com) gets paid via Wire Transfer. Weve received numerous wires (larger amounts) without any issue. All of a sudden, Revolut is putting a hold on a wire transfer and telling me it will take 5+ business days to release it. Which is insane. *** never had a bank account do that, I want these funds processed into my Revolut account, **** as there is nothing wrong with my account (Ive submitted all evidence, and nothing wrong with the wire).Business response
07/15/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamInitial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I referred *************************** and *************************** who are included in this email. I was supposed to receive $100 each for the referral but was told because they did not use their credit card within the time period so it was forfeited.There was no way that they were able to use it because they did not have the physical card; also, even in the app it did not provide the full card number; it only gave the last four digits of the card which is not enough to make a purchase. I ran into the same situation when I first signed up as well.I attached correspondence from the both of them confirming this and would like to see the $200 credited to my account.CC ************************************ Better Business Bureau Office of the Attorney General?******************************* VP of *********** AcquisitionStrategic HR Outsourcing Solutions "SOS HR"o.************** c.************** f.************** ********************************* ****************Customer response
07/01/2024
Better Business Bureau:
At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Unable to cancel account. Excessive emails, and attempts to cancel are not available. No agent available to contact, I want to be removed from all further communications. I have tried through the online channels, emailing support. Terrible service.Business response
06/04/2024
To whom it may concern,
We do not have any details of this individual in our system. Please inform them that they can contact our **************** via email on ************************************ if they are still experiencing any further issues.
Kind regards
Revolut TeamInitial Complaint
05/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had wired the money to the US ************* but they returned it the next day as it was not accepted. The money should have been deposited into my Revolut account by May 17, or at the latest, by May 20, 2024. Today is May 27, and I have been communicating with Revolut for the past four days, trying to resolve this issue on my own. I finally received a reply stating that the money had been sent out and reached the bank. However, they failed to inform me that the money had been returned. I confirmed with ************ that the money was returned, matching my account details and **********************'s bank address.At this point, I feel deceived and have filed a formal complaint with the ***** If the money is not in my account by the end of this week, I will escalate this matter further.I also would like to speak to a live person not a bot on the chat that keeps repeating the same thing over and over again.Business response
05/29/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamInitial Complaint
04/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, on March 26th 2024 i initiated a wire transfer From the revolut app to **************** high yield savings and the end of the 26th came around and still no money in amex so i called they said they rejected the wire and it should be back in my revolut account and it wasnt so i contacted revolut and they told me to wait 7-10 business days for the money to come back and so i 10 business days after the 26th i contacted them and they told me the wire went through and it was successful when indeed it wasnt no money in account no nothing so they told me to contact amex so i did they gave me a **** number to give revolut to show it was rejected so they could return my money to my checking account yet still there saying the wire went through so its been a month of this back and fourth the amex saying theres nothing they can do since they rejected it and it was returned to revolut and revolut keeps telling me its completed so theres no reason to return the money so my money is in limbo somewhere they did refund me 15 dollars for the metal plan for a month when i pay annuallly like 15 dolllars wasnt anywhere near the ammount i wired so my money is in limbo and amex tells me to talk to revolut and revolut tells me to talk to amex what do i do here??? this is crazy!!!!!!!!Business response
05/17/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamInitial Complaint
04/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear, I learned that my account was closed on 03/06/2024 However, I note that the reasons for this closure have not been communicated to me. In addition, I was not able to benefit from the 2 month notice period. I contest this abusive and unreasonable account closure and forced by your agent even tries to resolve the problem I have always cooperated with you and sent my necessary documents in no case my account does not respect the general conditions of the bank I have sent everything the documents ask an agent told me that everything was ok on your side three days later I see my account is deactivated I ask for another review of my account and allow me to access my account finally to have a follow-up by chat with customer service your processes are inconsistent you tell your customers to send documents and that everything is satisfied and close the account behind I have all my family and friends who have an account with you if for whom the same thing happens to them as me for no reason and unjustified I'm going to tell them to close their accounts I don't understand your service I request another examination and access to my bank account will do what is necessary for this I noticed that on several forums Several customers had the same problem of closing an abusive account for no reason overnight While awaiting a response, please accept, Madam, Sir, the expression of my distinguished greetingsCustomer response
05/10/2024
At this time, I have been contacted directly by Revolut Technologies Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
** ******* ********
Business response
05/22/2024
To whom it may concern,
Thank you for your message.
If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email and we will be happy to assist.
Kind regards
Revolut TeamInitial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made two different disputes with Revolut with charges to my card and money that was sent from my account that I didn't authorize. Revolut even opened complaints which I will attach to this report stating that they cannot help me. This situation has been ongoing since 2022 because I am a victim of scam and fraud and I'm very vulnerable. Devices were stolen from my house back in 2022 that had important credentials saved onto the computer.Business response
04/30/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamCustomer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The email I received which I'm attaching at doesn't state that Revolut was trying to reaching out to me because of the complaint I reported this to the Better Business Bureau. I'm certain that this is the same response I received when I initially filed the claim and I feel that someone copied and pasted the same response and really didn't care about my case. I'm very dissatisfied with how their back office is handling this situation and I wish there was more I could do.
Sincerely,
*********************
Business response
06/21/2024
To whom it may concern,
Thank you for your message.
If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email and we will be happy to assist.
Kind regards
Revolut TeamCustomer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Still don't know why I'm asking to respond when nothing can be done. I'm still not satisfied with the outcome.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an account with the company that I was using with no issues. After a trip where I reported the card lost I returned home a couple days later and couldnt use the account. I contacted ********************** who said the account was closed due to extenuating circumstances whatever that means. The account balance was negative because while they said the account was closed it was just limited so I was still getting charged but not able to pay. I asked them to close the account they said they would give me a one time credit and close the account. Now 2 years later account is still open and limited and they have continued to charge my account which has a negative balance again. So I contacted Revolut again who is still refusing to close the account. I want the account fully opened and not limited or fully closed they cannot just hold an account open in my name and refuse to allow me to use it.Business response
04/24/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut TeamCustomer response
04/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:My issue is still unresolved they are still holding the account open without my consent for 2 years under the lie of the account being under review for those 2 years.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
05/17/2024
To whom it may concern,
Thank you for your message.
If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email and we will be happy to assist.
Kind regards
Revolut Team
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Customer Complaints Summary
90 total complaints in the last 3 years.
42 complaints closed in the last 12 months.