Business Profile

Financial Technology

Revolut Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
12/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was sent two transfers from a Revolut user on 11/18/24. I received one for $500 but did not receive the other one for $720. I have been reaching out to Revolut but they are refusing to help me track down the money. They told me to call my bank which I did but my bank was unable to help me because the money was not received. I provided Revolut with the email that I received regarding the transfer and how I would receive it on 11/19 but that I never did. They told me that I need to reach out to the sender which I did. The sender reached out and Revolut told her that I received the $720 and not the $500 which is not correct. I have proof. When she asked them to investigate they stopped responding. I just want someone to find my money. Revolut is refusing to help and I dont know what else to do. I am extremely frustrated.
Business response
12/16/2024
******** *** **** ******* ******* *************** *********** ** ********** *** **** ********* *** **** ********

To whom it may concern,

Please consider this letter as Revolut Technologies Inc.s (Revolut) response to ******* ******** complaint received by Revolut on December 12, 2024

******* *******, who is not a Revolut customer, filed a complaint related to a missing transfer. The complaint indicates two transfers were sent from a Revolut customer to *** ******** external account. *** ******* indicates they only received one of the two transfers.

Discussion

*** ******* stated they were meant to receive two transfers from a Revolut customer, a transfer in the amount of $500 and another transfer in the amount of $720 on November 18, 2024. *** ******* stated they received the $500 transfer but has been unsuccessful locating the $720 transfer. *** ******* did not provide any additional details regarding the transfers which would facilitate further investigation.
.
Conclusion

Upon receipt of the complaint, Revolut opened an investigation but was unsuccessful. *** ******* did not provide any details that would allow us to identify the specific transfer and *** ******* is not a Revolut customer, therefore we are unable to investigate the complaint further.

In order to facilitate further investigation we require transfer details from the Revolut customer who initiated the transfers. If the transfer is still outstanding Revolut asks that the customer who initiated the transfer reach out to Revolut via the in-app chat to provide additional information.
Revolut apologizes for *** ******** frustration. No further action is required in regards to this case.

Sincerely,
External Dispute Resolutions Analyst
Revolut

Customer response
12/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Good morning,
I have tried multiple times to resolve this but Revolut refuses to speak with me which is absurd. I even emailed them proof but they said that they cannot help me because I am not a customer. Their resolution was to go through the person that sent the transfer or to call my bank. I have done both. My bank (*****) is unable to help me because the funds were never received. They told me to tell Revolut to contact them and file a claim to track down the money. I relayed this info to Revolut and they told me to contact my bank again and that they cannot help me. To my knowledge a claim with ***** has still not been filed.

I also reached out to the sender and provided the documented proof to her. She filed a claim and Revolut has not been assisting her to resolve the matter. Revolut told her that I received the $720 transaction but not the $500 one. I sent proof to her and to Revolut that this is incorrect. She has not heard back from them since then. They have gone silent but yet they had the time to type a full response to my complaint.
After reaching out to Revolut several times and them refusing to look into the matter, they told me to contact the authorities. What kind of resolution is that? I seem to be the only one trying to resolve this matter but I am being left out of it and I feel helpless. No one will tell me anything. There is no follow up. There is no update on the process. The process is asinine. All I want is the money that I was supposed to be receive.
I wish that Revolut would use the same energy that they used to dispute this complaint to actually take action and resolve this issue. I have tried everything they suggested and the issue has not been resolved because I still do not have my money. I am not satisfied with the business practices of this company and based on the reviews for this company it seems to be unanimous across the board for others as well. As a consumer I have a right to be heard and addressed and not brushed off. If I had a choice, I would not have used this company.
I am kindly asking that someone look into this matter and take action in resolving it swiftly. Also, I would like updates so I can know that this matter is in the process of actually being resolved instead of being brushed under the rug. Please let me know if I need to resend any documentation.
Thanks in advance.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *******

Business response
12/19/2024
To whom it may concern,
Thank you for your reply. We are sorry to learn that the decision communicated to you within our response was not satisfactory. While we acknowledge and understand the inconvenience you experienced, we have thoroughly reviewed your case and our decision remains final. Please contact your bank for assistance.
Best regards,
External Dispute Resolutions Analyst
Revolut
Customer response
12/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
And once again I am being dismissed. This company is a complete scam. I see why there are multiple complaints against them and why their BBB rating is an F.
I have relayed to them multiple times that my bank is not able to assist me because I never received the money. My bank is unable to trace money that was not received. I spoke with my bank and they said that Revolut needs to track the money on their end and file a claim with ****** which Revolut seems to have no interest in doing.
i have tried every remedy that they have suggested. I have contacted my bank. I have reached out to the sender who reached out to Revolut. I have emailed them documents to prove that I did not receive the money. They have yet to investigate this on their end despite the sender reaching out to them. They keep dismissing it. No one will track down my money. At this point my money has been stolen and I need help rectifying this situation.
BBBthis is not being handled to my satisfaction. This company has not looked into my case at all despite me and the sender supplying proof. Their business practices are horrible. This is theft.
Can someone please assist me?

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *******
Initial Complaint
12/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I accepted a payment for a friend and the person who sent the payment is claiming they never got the good or service requested but they didnt. Now Revolut is trying to charge me a charge back and has suspended my account and froze my funds.
Business response
12/18/2024
December 17, 2024
*** ******
***************** ******** ** ***** *** **** ********* *** **** ********

To whom it may concern,
Please consider this letter as Revolut Technologies Inc.s (Revolut) response to *** ******* (the Customer) complaint received by ********************** on December 10, 2024.
In the complaint the Customer questioned being charged a chargeback for a previous payment applied to their Revolut Prepaid Card (Revolut Card) account and also requested access to their temporarily restricted account while the account was under review.
Discussion
On December 7, 2024 the Customer received an inbound transfer:
Transfer I Completed 2024-12-07 13:53:51 ***** GBP
On December 9, 2024, the Customer was contacted regarding the inbound transfer and asked to provide additional details. This is a standard security check that Revolut performs in accordance with internal policies and procedures. The Customer provided additional information, as requested. However, after the additional details were provided it was determined the account required further review, at which time the account was temporarily restricted and the Customer was notified via email.
On December 11, 2024 the Customer was sent an email stating that after the review was completed, it was determined that the Customers account would be closed .
Conclusion
In response to this complaint, a review of the Customers account was conducted.
********************** records indicate that the Customers ********************** Card was closed in accordance with internal policies and procedures. Consequently, we believe that no further action is required.
While we appreciate the Customers situation and understand that this is not the desired outcome, Revolut is obliged to follow legal regulations to conduct the due diligence checks that may result with the account of a customer being restricted or terminated.
For further information regarding when Revolut may close customers accounts, the Customer may review the ********************** ************ and Prepaid Mastercard Cardholder Agreement which may be located at
********************************************************************
and Revoluts Personal Terms which may be located at
**************************************************************;
We trust this letter explains and resolves this matter.

Sincerely,
External Dispute Resolutions Analyst
Revolut

Customer response
12/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They have not even answered why just using red tape which is a complete lie. They have no right to terminate my account for a false claim from some ************** a****** I have never had contact with. I accepted a payment for a friend and Revolut says thats a terms of service violation which is nothing but a lie. They refuse to show any proof where I am guilty of any wrong doing. Hiding behind a simple state of our investigation but not showing the investigation! This should not be allowed and I am positive they are breaking multiple laws with this tactic!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** ******

Business response
12/23/2024
To whom it may concern,
Thank you for your reply. We are sorry to learn that the decision communicated to you within our response was not satisfactory. While we acknowledge and understand the inconvenience you experienced, we have thoroughly reviewed your case and our decision remains final. Unless new evidence is presented, please consider this decision binding.
Best regards,
External Dispute Resolutions Analyst
Revolut
Customer response
12/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Because they refuse to say why hiding behind some **** **** reason. Its companies like this that should be banned from doing business. They take money and then say stuff like you violated terms of service but we want proved the proof you did we just said you did so deal with it.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** ******
Initial Complaint
10/16/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear Better Business Bureau,I am writing to formally lodge a complaint against Revolut for what I believe to be false advertising regarding their savings account interest rates.For the past two years, Revolut has consistently promoted high interest rates on their savings accounts. However, I have not received the promised interest despite multiple inquiries and complaints to their customer service. Each time, I was informed that a "technical issue" was responsible for the discrepancies.This ongoing situation has not only caused me frustration but also undermines my trust in their services. I believe consumers deserve transparency and accountability, especially regarding financial products.I would appreciate your assistance in addressing this matter.Thank you for your attention.
Business response
10/25/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut Team
Customer response
10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has NOT been resolved but the company assured me that they are doing their best to resolve it as soon as possible.

Sincerely,

********** ********
Initial Complaint
09/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Final Disposition Summary:Subject: Request for Account Closure and Reimbursement for Fraudulent Activity On March 29, 2024, a fraudulent charge of $1,762.00 was made on my Revol account following the theft of my wallet and phone, which were used to gain unauthorized access to my account. I immediately reported the fraudulent activity to ****** customer support and submitted a formal dispute, along with all necessary documentation, including police reports.Despite following the required steps and cooperating fully, I have yet to receive a resolution or reimbursement for the fraudulent charge. I have also been working with an identity theft specialist to resolve the matter, but there has been no satisfactory outcome to date.I am now requesting the following:1.Immediate reimbursement of the $1,762.00 fraudulent charge.2.Closure of my Revol account with all associated fees and charges waived.3.Confirmation that no further activity or charges will be made to the account following its closure.I have fulfilled all requested steps and provided the required documentation. Please consider this a final request for resolution. I look forward to your prompt attention and reimbursement.
Business response
09/27/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut Team
Initial Complaint
09/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint against Revolut regarding its handling of fraudulent transactions on my account. On September 1, 2024 I reported one unauthorized transaction totaling $1,014.06 USD on my business bank account. The transaction was as follows:1. August 31, 2024 Clip Mx*tiendadeabar $1,014.06 USD.Despite my prompt report of these fraudulent charges when the charge was still pending, Revolut's Chargeback and Escalations teams failed to return the funds, claiming that the investigation has been closed without providing detailed reasons or findings. I did not authorize this charge, and they occurred without my knowledge. In fact, I have never set foot in the city that the merchant is from. Revolut's internal investigation process has been unclear, and their refusal to return my funds is unacceptable. You can see from the document attached the scammer charged my card every minute in multiple amounts. I have already provided Revolut with all the necessary details regarding the fraud, yet they have not taken adequate steps to assist me in recovering my money. Resolution Desired:I request that Revolut: Refund the full amount of $1,014.06 USD for the fraudulent transaction; Provide a clearer explanation of the investigation process and why they decided not to return my funds; Insure that they are investigating this merchant as I am surely not the only person this has happened to. I suspect my card was skimmed at a hotel in ******; Improve communication and customer service for future fraud cases, as the current process is highly unsatisfactory.I would appreciate the BBBs assistance in resolving this matter and getting my funds returned.Thank you for your time and assistance.******** ******
Business response
09/17/2024
Thank you for your message.
Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
Please find a copy of our response attached to this email.
Kind regards
Revolut Team
Customer response
10/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

t the business did not adequately resolve my issue. They have declined my request for further action and investigation into the fraudulent transaction that I reported. They have not returned my funds.
One of the primary purposes of a bank is to safeguard money. If they can't uphold themselves as a secure platform to store a customer's money and protect customers when it is stolen, then they have failed in their obligations as a financial institution.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,
******** ******
Initial Complaint
08/21/2024
Complaint Type:
Billing Issues
Status:
Unanswered
The business failed to respond to the dispute.
My Revolut Business account was closed without any prior notice or valid reason provided. I have been a responsible account holder and complied with all the terms and conditions. The sudden closure has caused significant disruption to my business operations. Although I was able to withdraw my funds, I have been unable to conduct essential transactions or receive a clear explanation for the closure. Despite multiple attempts to contact Revolut for an explanation or resolution, I have not received any satisfactory response. I am seeking assistance in understanding the reason for the closure and ensuring it does not negatively impact my business.
Customer response
09/15/2024
Better Business Bureau:

At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.

Sincerely,

*************************************
Initial Complaint
08/21/2024
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
They have withheld money from my account and are not attempting to refund after I have shown them that there is no record of the transaction.
Initial Complaint
08/16/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
I filed a dispute of ***** against ******** A few days later Revolut claims they received a response already from the merchant which is quite unusual especially because this was an issue with my local store. Theyre claiming based on the information provided by the merchant my claim was denied. I would like a copy of the documentation.
Customer response
09/09/2024
Better Business Bureau:

At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.

Sincerely,

*******************************
Initial Complaint
08/15/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
Money was stolen from account they refuse to see the information I gave them multiple times I had to repeat to them that my PHONE WAS LOST ALONG WITH MY CARD SO THERE IS NO POSSIBLE WAY I WOULD BE ABLE TO APPROVE ANY TRANSACTIONS WITHOUT MY PHONE IT WAS LOST it's ridiculous how they did not help me at all these were fraudulent transactions that I did NOT authorize over ************************** and I have rent and bills to pay it's ridiculous and all they did was ingore everything I said it's very unprofessional
Customer response
09/08/2024
Better Business Bureau:

At this time, I have not been contacted by Revolut Technologies Inc. regarding complaint ID ********.

Sincerely,

*****************************
Initial Complaint
08/09/2024
Complaint Type:
Billing Issues
Status:
Unanswered
The business failed to respond to the dispute.
After filing a chargeback against an ATM in which I received no money, revolut decided to simply close my account. WITHOUT ANY EXPLANATION. This is a clear violation of US laws. Any financial institution must provide a detailed explanation for any decision they make on an individuals account. I believe that revolut is partaking in illegal and fraudulent activities.I want my account restored. Trust has been broken with this company.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookie Preferences

Necessary Cookies

Functional Cookies

Performance Cookies

Marketing Cookies

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Filter by

Initial Complaint

Business response

Customer response

Business response

Customer response

Initial Complaint

Business response

Customer response

Business response

Customer response

Initial Complaint

Business response

Customer response

Initial Complaint

Business response

Initial Complaint

Business response

Customer response

Initial Complaint

Customer response

Initial Complaint

Initial Complaint

Customer response

Initial Complaint

Customer response

Initial Complaint

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary

Cookies on BBB.org

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Customer response

Customer response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary