Business Profile
Food Delivery
HelloFreshHeadquarters
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Reviews
This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 902 Customer Reviews
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Review frommatthew C
Date: 04/27/2025
1 starmatthew C
Date: 04/27/2025
Unacceptable **************** and Inability to Cancel ********************** Subscription I am filing this complaint due to the poor handling of my attempt to cancel a HelloFresh subscription. Despite providing the delivery address and details of the ongoing shipments, HelloFresh customer service claimed they could not locate an account. Instead of working with me to find a solution, the representative repeatedly asked if I was "sure" it was HelloFresh and not a different subscription service insinuating that I didnt know what I was talking about.This was not only dismissive but outright condescending. I am fully aware of what service I was using, and I found this line of questioning insulting and ************ make matters worse, the representative spoke over me multiple times, making it nearly impossible to explain my situation. I made it clear I would not tolerate being talked over or disrespected while trying to resolve an issue that should have been simple and straightforward.This experience reflects a lack of professionalism and accountability from HelloFresh. I am extremely dissatisfied and disappointed in how I was treated.HelloFresh
Date: 05/02/2025
Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
We regret that your experience with the cancellation request and our customer service did not meet your expectations. We sincerely apologize for any misunderstanding and are committed to resolving the issue. We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromElizabeth H
Date: 04/20/2025
1 starElizabeth H
Date: 04/20/2025
I would leave a negative if I could. This company charged 2 times the amount and never received any notice this was occurring. Extremely difficult to get a resolution. And denial from the company anything had been charged even though it was posted to my credit card. Bad business practice.HelloFresh
Date: 04/25/2025
Hello, *********! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromChristine C
Date: 04/18/2025
1 starChristine C
Date: 04/18/2025
While deciding whether hello fresh was a good fit for my family, I had to enter payment info to even see the meal choices. After deciding the meals would not work for us I clicked the cancel button. A message popped up that they were sorry to see me go but my next box would arrive on Monday I hadnt even chosen any foods!! I had to call and wait to speak to someone. They agreed to refund the money but of course the refund will take about 5 business days. Thats really questionable business practices. I hadnt confirmed any plans or any foods before being charged. If I hadnt gotten the ****** notification of a $44.90 charge immediately I probably would have ignored the message about my next shipment since I hadnt chosen any meals.HelloFresh
Date: 04/22/2025
Hi, *********! We are disheartened to learn of your frustrating experience with an order being processed despite just viewing the meal options. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case.
We sincerely apologize for any frustration and inconvenience that this may have caused, and we are happy that the issue was resolved.
We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared and your experience is important to us. We value your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
The HelloFresh TeamReview fromSteve E
Date: 04/16/2025
1 starSteve E
Date: 04/16/2025
This is by far the worst company I have ever done business with. We were okay with the first delivery. The second delivery never came, even though their customer support said it did. When I called customer support, I was on hold for almost 30 minutes before my call was answered. Once I finally spoke to a *** I was told i needed to speak to someone in a different department. Again, I was transferred for a total of 3 times, each time with a 20+ minute wait. On the last transfer, the same CSR who answered my call first answered the phone again, realized what she did, put me back on hold, and never came back. DO NOT WASTE YOUR MONEY. YOU WILL REGRET IT.HelloFresh
Date: 04/22/2025
Hi ***** ! We are disheartened to learn of your frustrating experience with not receiving your order and having a bad experience with our representative. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case.
We sincerely apologize for any frustration and inconvenience that may have caused and upon reviewing your account, we are happy that the issue was resolved.
We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
The HelloFresh TeamReview fromRichard B
Date: 04/16/2025
1 starRichard B
Date: 04/16/2025
Run from this company as fast and far as you can. They do provide prepared meals ready to cook but once you order something be ready. This company will keep sending you meals and charging you even after months of canceling your subscription. THEY WILL ALWAYS HAVE AN EXCUSE AND NEVER RETURN THE MONEY THEY HAVE TAKEN. DO NOT TRUST THESE PEOPLE.HelloFresh
Date: 04/21/2025
Hi ******* ! Thank you for the feedback! We are sorry to learn about the experience that you had with us! This is not at all what we want for you and we would love a chance to turn it around! Our service is intended to be one of convenience and easily self-managed! Please know that you can always reach the Customer Experience Team so we can help you manage your account and make sure you know how to get the meals you want, when you want them! Our team is here to show you how!
Our goal is to make the subscription as easy as possible for you to manage, and we never want to catch anyone by surprise! We sent an email with details about how to manage the subscription. You have the ability to skip or edit orders two weeks in advance! We also send a reminder email each Monday, prompting you to login and make any changes prior to your cutoff. After the cutoff, when orders are placed, we are unable to cancel or change orders. Setting a personal reminder on your phone or calendar is a great way to never miss making necessary changes to your order!
We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
The HelloFresh TeamReview fromKateLynn G
Date: 04/16/2025
1 starKateLynn G
Date: 04/16/2025
Got charged 3 times for one box. not a subscription, ONE BOX. they charged me $55 for the initial box which i agreed to, then another $200!!!!!!HelloFresh
Date: 04/23/2025
Hello, ********* Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromVincent S
Date: 04/12/2025
1 starVincent S
Date: 04/12/2025
The absolute worst. They wont let you use the gift card amount on your account with a promotion activated,HelloFresh
Date: 04/16/2025
Hi *****, thank you for sharing your experience with us. We are disheartened to inform you that our gift card cannot be combined with a promotional rate, but the good thing here is that you can always utilize the promotional rate after you use the gift card.
Please note that the gift card can cover the base price of the box, but it cannot be used for add-ons, premium meal charges, or shipping fees.
Also, here are the steps on how to use the gift card:
Head to **************************.
Click Gift Cards from the menu at the top.
Click the Redeem gift card button on the screen.
You will be navigated to a part of the website where you can enter your code.
Once you enter your code, click 'Redeem.'
Thank you for bringing these matters to our attention. If you need further assistance please don't hesitate to contact our customer service team.
Thank you for being the best part of HelloFresh!Review fromDesiree V
Date: 04/07/2025
1 starDesiree V
Date: 04/07/2025
Hello fresh will charge your account simply for inquiring about their products. They charged my account and they refused to refund me. ****************HelloFresh
Date: 04/11/2025
Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromMARC F
Date: 04/05/2025
1 starMARC F
Date: 04/05/2025
Hello Fresh has charge my **** for meal shipped when the account was closed and terminated .I was looking into a subscription , after I finished its not what I wanted and cancelled my subscription right away , I week later I get a charge on my **** , call them up , they said I didn't cancelled my order only my subscription and there's nothing they can do , I was being polite advise I would call my **** center to dispute he replied thats your option.truly sad customer services **** *******HelloFresh
Date: 04/08/2025
Hi ****, We are sorry about your overall experience, and we understand that you have waited for a manager call back and it was not initiated! Please know that this is not at all the experience we intend for you! Our team is here for you, and we never want you to hesitate to reach out if you need help! After looking up your account, we were unable to locate it,
and it appears you may be contacting HelloFresh ****
We highly recommend reaching out to HelloFresh ****** through this link:
*************************** for further assistance.
We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.Review fromLisa V
Date: 04/04/2025
1 starLisa V
Date: 04/04/2025
Hello fresh is the WORST! The items are okay.. but skipping a week on the app doesnt always work. I keep getting charged $60/week even when I skip! So now I have an order coming Monday when I skipped the whole month of April and will be out of town. Call customer service and he says no refund even though it hasnt even been shipped. Overall I closed my account and will never use HelloFresh again.HelloFresh
Date: 04/08/2025
Hello, ****! Thank you for taking the time to leave a review. Feedback like yours helps us grow and improve! We want to assure you that this is not the experience we aim to provide, and we would love the opportunity to make it right.
We understand your frustration, and we'd like to clarify the process regarding skipped deliveries. When a delivery is skipped through the app or website, it must be done before the cutoff period, which is 5 days prior to the delivery date. Since your skip ******* was made after the cutoff, it unfortunately wasnt processed in time for your April 7, 2025, order.
If you ever reconsider using HelloFresh in the future, we'd be happy to assist you with any questions or issues you may have.
Thank you for your time, and we hope this helps clear things up.
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