Business ProfileforMaddy's Home Furniture & More, LLC

On October 22, 2023 I went into Maddys home furniture and More on ** ************ in ****************** I pay the sum of $500 towards a bedroom set for my daughter I was told by the sale associate that the furniture wont be ordered until i pay the remaining balance of $648.78 then it will take two weeks for the furniture to be delivered. On November 16, 2023 I went the store and pay the balance after i paid the balance i asked the sale associate when will i get the furniture He then told me," It will take about 4 weeks because two weeks for ordering then the other for delivery." I then told him i dont worry want the furniture. The sales associate then said to me," I am unable to give you a refund the manager is the one that handle the refund, I can give you his number and you can call him." he gave me the number to the manager on the ****** the store card i called the number, however, no one answered. I went into the store two days after and spoke with another sales associate that identify himself as *****'s son and he is the supervisor i told him i would like a refund and he states that if he is to refund me they would have to charge me 35% of what i paid because he ordered the furniture the same day i made the deposit. I told him I wont be paying 35% for nothing thats not what I was told and I did not see that in the contract that i signed. I went through my bank I was able to get my money back then the bank denied my claim and send me to work it out with the furniture store I went back to the store we agreed on giving him $250 instead of the 35%. I was told by the manager that he would have the conformation number by Monday february 5, 2024. I called him on monday evening enquiring about the conformation number the manager then told me that he will have the conformation number by Wednesdays or thrusday. I called today which is friday the 09/02/2024. with no response from them about my refund. I have uploaded the agreement of him refunding me $898 and the original receipt of me paying $1148.78. In which ******* not have to pay him the $250 because he refused to show me prove of when he order the furniture to be charging me 35%.