Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gift card for $200 was purchased from Vons on 12/21/2024 when I tried to use it at Sephora on 3/30/2025, there was a zero balance

  Business Response

  Date: 04/01/2025

  Hello, 

  We do not sell Sephora gift cards and we cannot assist with gift cards purchased from other retailers. 

  Thank you, 

  Launch Gift Cards

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/10/2025 I tried purchasing a ****** e gift card through Amazon.com.I used a MC Virtual gift card to make the purchase since ****** does not take partial payments with a virtual debit ******* transaction was quickly denied and went into pending mode. When I checked the next day 01/10 I notcied the payment went from pending to posted. I called ****** and they said they were surprised it posted without me ever getting a gift card. Normally it will just " Pend" when rejected.The ***resentative submitted a ***ort and said they will request the money back on the card. He said it could take up to 7 business days. I was so upset because had I not called, LGC would have kept the money and I would have never gotten anything for it. It is completely dishonest and deceiving. I have to make sure that money comes back to me ( my virtual gift card)because I have nothing to show for it. The ***** *** said I could call but why go through all that hassle when what was done was very unethical. I live in ******************* and do not need more stress since we are already dealing with alot out here at the moment

  Business Response

  Date: 01/15/2025

  Hello, 

  We are not associated with ********** and are a separate merchant. We cannot assist with gift cards purchased from websites other than ours. Our support team can be reached via email at ********************************* Thank you, 

  Launch Gift Cards

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 12th, 2024 we purchased a $500 ****** gift card through Launch Gift Cards. We have been trying to get in contact with someone that can help us locate the card so we can use it. We have tried contacting LGC through their website but nobody is contacting us. Please help.

  Business Response

  Date: 09/09/2024

  Hello,

  
  Our team responded to your customer service ticket on Friday September 6, 2024. The response was as follows, 

  
  " Hello ***, Thank you for contacting gift card purchasing support. The gift card has been resent to the recipient, *****************. This information can only be updated if requested by the purchaser, ************************ If the gift card was sent via email, be sure to have the recipient check spam/junk folders as many emails have filters in place. Please let us know if you need any additional assistance. " 

  For further assistance please reply to our support team ********************************* using the existing email thread in place.

  
  Launch Gift Cards

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed an order to **** gift card in the amount of $200. The money was withdrawn from my account the same day 8/12/24. I received a confirmation # ******************* from **** Eats. The gift card has not been received. I have not been able to contact by phone and they do not return my emails. ********************** is their email address.

  Business Response

  Date: 08/28/2024

  Hello, 
  
  
  We apologize for any inconvenience you have experienced. We do not offer phone support and do not have any support tickets for the email address provided. 
  
  
  Your gift card was shipped via **** mail on August 16th, to the address provided on your receipt. 
  
  
  We also sent you a digital version of your gift card via email. Please check your spam inbox for our communications. Thank you, 
  
  
  Launch Gift Cards

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05.15.24, I was emailed a Door Dash gift card in the amount of $25. When I attempted to use the gift card, on 06.20.24, it did not work. I contacted customer service several times and they were unable to resolve the issue. This is the second time I've experienced this issue. The first time was on 02.21.23 when I was emailed a Door Dash gift card in the amount of $100. Same issue as above in that I was unable to access/use the gift card. After repeated attempts to resolve the matter with ***************** I finally just gave up. Who has that much time to waste? That said, I'm disgusted that 2 separate individuals wasted their money on gift cards that were unusable. I have never had issue with using e-gift cards for any other business. I use a computer daily for my job; in other words, I no how to use technology! This is unacceptable and clearly a scam. I would like for Door Dash to send me a gift card for $125 that actually works or in the very least refund the 2 customers who wasted their money on a nonexistent gift card.

  Business Response

  Date: 07/08/2024

  Hello 

  
  Thank you for contacting gift card purchasing support. We suggest clearing your cache and cookies, using a different browser, or loading the gift card on an alternate device entirely. 

  
  A work device or wifi connection may have corporate filters blocking the website from loading. Additionally gift cards are country specific, ensure that a VPN is not in use preventing you from viewing your gift card. 
  

  We apologize for any inconvenience, a refund must be requested by the purchaser of the gift card. Please let us know if you have any further questions.
  

  Thank you,
  

  
  

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Door Dash continues to offer hoops for me to jump through rather than true resolutions. I have already attempted to clear my cache. While I am using a work computer, it is on my personal WiFi at home (I work remotely). I have also attempted to access the gift cards from my personal cell phone. How many more hoops must I jump through? How many times must I contact them to only be brushed off and sent down a rabbit hole? I have wasted soooo much time and energy on this issue. The company just continues to repeat their standard/universal responses rather than actually communicating with me directly about my personal issues. They need to either refund the 2 gift card purchasers or snail mail me an actual gift card that I can use. I have NEVER encountered such issues with an e-gift card in my life and have received plenty. I am so sick of this merry go round!
  

   

  Sincerely,

  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have yet to receive the $125 in gift cards I've been gifted. Notably, the original issue was brought to their attention in February 2023! The latest response to my repeated outreach was met with the same automated response they have continued to provide for well over a year, which is to suggest that something is wrong with my technology. Yet, I have done what they suggested, and it still makes no difference. So much of my time has been wasted on this. Door **** refuses to refund my gifters or mail me gift cards that I can actually use. I have never seen anything like this and have used e-gift cards from other companies without issue. It's a Door Dash issue, not a me issue. They took money for nothing. Unacceptable business practices!
  

   

  Sincerely,

  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 07/26/2024

  Hello, 

  
  Please have the purchaser of the gift card reach out to our team for further assistance with your gift card here - *********************************. We can only process requests when made by the cardholder. 
  
  Thank you, 
  

  
  

• Initial Complaint

  Date:04/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long story: I sent a DoorDash gift card to my elderly sick parents so they could have groceries delivered to them. The grocery website indicates that delivery is available to their address. However, when my parents attempted to place the order, the website stated that delivery was in fact not available. I contacted the store directly and they reached out to the delivery folks who confirmed that ******** does not deliver to their address. The funds are sitting in a DoorDash account that my parents created.

  Business Response

  Date: 04/11/2024

  Hello, 
  
  Thank you for contacting Launch Gift Cards. As our support representative stated our team cannot authorize a refund on a redeemed gift card. Our team does not have access to DoorDash accounts or credits. Gift cards do not expire and will remain in the account until they can be used. Our company provides gift cards and is not responsible for the credits post-redemption. 

  Thank you, 

  Launch Gift Cards

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've purchased a $50 Uber Eats gift card for a friend. Repeated attempts to open the link to the card were unsuccessful. I have requested a refund and never heard back from the business.

  Business Response

  Date: 02/26/2024

  Hello, 
  
  
  Our customer care team answered your support inquiry made on January 29th. 
  
  
  There was no reply to our communication and the support ticket was closed. Had our team received a response, they would have proceeded to next steps in assisting you. 
  
  
  Please reach out to ******************************* for further assistance with your gift card. 
  
  Thank you, 
  
  
  Launch Gift Cards

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  it is untrue that there was no response on my part. I have proof that I sent several emails that have not been responded on the business end. I have always responded when the business said that the link is now active and the gift card can be accessed that is/was NOT working. I have requested assistance to file a complaint for the funds reimbursement and have never heard back since, other than another canned response that the link was active. It was not. The link to the gift card was never active and that can be verified on their end. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/12/2024

  Hello, 

  Our team responded to your new request on March 4, 2024 at 8:44 am. As stated in our support response, your order ******************* was canceled. Please check with your financial institution for timelines on funds being reinstated. Thank you, 

  Launch Gift Cards

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was gifted a $50 gift card for door dash via text on 1/8/2024.Went to open it and it was invalid THIS PLACE STEALS MONEY FOR NON WORKING VIRTUAL GIFT CARDS

  Business Response

  Date: 01/29/2024

  Hello,
  
  Your gift card is active and available for redemption. The gift card can only be used by users within *******. 
  
  To redeem your gift card:
  
  * Create an account or sign in to the DoorDash app or on DoorDash.com
  * Navigate to Account > Gift Card
  * Enter your gift card PIN 
  
  If you are still having difficulty with your gift card please email our support team at ********************************** Our dedicated support team is available to assist 7 days a week. 
  
  Thank you, 
  
  Launch Gift Cards

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom was getting me a Uber gift card and did not realize uberlaunchgiftcard wasn't the real uber company. She got scammed. It wasn't uber. They scammed her

  Business Response

  Date: 01/11/2024

  Hello, 

  Thank you for contacting Launch Gift Cards. Our team provides Uber gift cards directly from the Uber website and app. Our team can assist in locating your mothers gift card and resending the gift card. Please reach out to our support team via  ******************************** Thank you, 

  Launch Gift Cards 

  Customer Answer

  Date: 01/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   We have emailed this email address and called the number and no response. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They have never responded to any emails. They were already given this information 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 03/19/2024

  Hello, 

  There have been no emails sent to our customer service team and we do not offer phone support. Our team cannot assist unless we can locate the gift card in question. Please provide the requested information to our team via email so we can assist you. Thank you, 

  Launch Gift Cards

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an AirBnb gift card on 5/17/23 as a gift from my daughter for $250.00. I am trying to book a trip and attempted to open the link on the card which is from Launch.com and was informed I did not have authorization to open it. Multiple emails later still unable to open the link. Im requesting a refund for this gift card.

  Business Response

  Date: 01/08/2024

  Hello,
  
  Thank you for contacting Launch Gift Cards. Order ******************* was sent to the phone number provided by the buyer ***************** on May 11, 2023. 
  
  Our team received your support request received on January 6, ****. The support ticket was answered and received no response, so the ticket was closed. Had there been a reply our team can provide additional support. 
  
  The gift card was redeemed into an Airbnb account on Jan. 6, ****, 8:38 p.m. UTC. Once a gift card is redeemed into an account we are unable to offer a refund. 
  
  Thank you, 
  
  Launch Gift Cards
  

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************