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Find a Location

Harlem Natural Hair Salon has 1 locations, listed below.

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    Business ProfileforHarlem Natural Hair Salon

    Hair Salon

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    751 Saint Nicholas Ave, New York, NY 10031
    BBB File Opened:
    3/19/2021

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I found the salon online and called the number to make an appointment. The website price stated $100 and there was no fine print or disclaimer. However, when I spoke with *****-the salon owner, on the phone she stated it would be $125 and that the prices on their website was old and she hasn't updated it yet. I was discouraged to proceed but wanted to get my hair done on 8/24. I was called to the back for wash and proceeded to take my locs down from the style when I was approached by the stylist who informed me it was an additional $30 to help me take the style down. Which later on, she didn't charge me that fee since I had already taken down 90% of my hair. I was highly infuriated at this time because I should've listened to my instinct to try somewhere else. None of this was explained to me when I made the appointment with the owner or posted on their website (these additional fees). As my hair was being washed and conditioned, I asked the stylist if she could two strand twist my hair. She informed me that would be an additional $40. Livid at this time, I already made it up in my mind that I wouldn't return. After she finished doing my hair, I approached the front desk to pay and now the price was $140 for washing, conditioning and palm-rolling my locs plus $40 for the two strand twist plus tax and tip. I ended up paying $210. None of this pricing was quoted to me from the beginning and the excessive charges exceeded my affordability and my expectation. I felt like I was being robbed for services that were not equivalent to the price nor was I consulted on the amount before the process commenced. I will never return to this salon and I will continue to use my prior salon which practices better business ethics with their clients. I was truly disheartened by this and if I would've known the pricing upfront, I would've opted to not to go. Poor business practice.
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    Customer Reviews

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