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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Health Club

IG-FIT Health Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a one-year IG-Fit Health Club membership starting 11/12/2021 and expiring 12/1/2022. On 10/24 I renewed my membership for 11/12/2022 with expiration date 11/12/2023. I prepaid the entire amount due of $700 on 10/24 with my card, ending in 1493.On 12/29 the business closed it's doors, as I found out later. However, I was neither contacted by email or text or phone call advising me (as an active member) of the closure of the premises. I found out through a third party that the business closed down due to an ongoing litigation with their landlord (see picture attached "notice"). Yet to this day, the business' website and Instagram page do not show the closure.I would request the business to refund me as requested the pro-rated membership, as they are not able to fulfill their part of the contract of providing a facility to train.

    Customer Answer

    Date: 04/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by IG-FIT Health Club regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im requesting a refund for $466.66 from ****** who closed their gym and their phone ************** are no longer in service. I am unable to contact them & paid a years membership on 7/16/22 for $800 and they locked their doors on 12/21/22. I am seeking a refund for the remaining 7 months of my membership.

    Customer Answer

    Date: 03/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by IG-FIT Health Club regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got at 13 months membership valid form Sept 1st 2022 to Oct 1st 2023.I was away for the holiday and when I got back the gym disappeared. No communication whatsoever, I tried to call them and contact them online to see if they have a new location. Nothing.

    Customer Answer

    Date: 02/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by IG-FIT Health Club regarding complaint ID ********.

    Sincerely,

    ***********************

IG-FIT Health Club is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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