34 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Rebecca S
1 star07/18/2024
PLEASE DO NOT GET THIS INSURANCE! PLEASE!ONLY LIKE 4 ORAL SURGEONS IN ALL OF F******************** TAKES THEIR S*** INSURANCE. THEIR OWN WEBSITE AND MEMBER SERVICES DONT EVEN KNOW WHO TAKES THEIR SH*T INSURANCE.THE ABSOLUTE NERVE OF THESE MFERS TO TELL ME, "IF YOU PAY OUT OF POCKET WE WILL PAY YOU BACK". AS IF I COULD TRUST PEOPLE TO PAY ME BACK WHEN THEY DONT EVEN KNOW WHO THEIR OWN PROVIDERS ARE. I PAID FOR INSURANCE TWICE A MONTH FOR OVER TWO YEARS JUST TO NOT BE ABLE TO SEE ANYONE WHEN IN F**KING PAIN.FRAUDS FRAUDS FRAUDS. A F***KING WASTE OF MONEY. THE PEOPLE ON F**KING ******** HAVE BETTER F**KING INSURANCE THAN THIS BULLSH*T I PAY FOR.CANNOT WAIT FOR OPEN F**KING ENROLLMENT AND GETTING REAL F**KING INSURANCE.THEY NEED TO CLOSE.Review from Regina W
1 star03/01/2024
Mailed in my payment for coverage. The check was cashed and emblem health canceled my policy. I'm told I can't speak to a supervisor. It's ridiculous.Review from john b
1 star01/15/2024
Emblem health is a total FRAUD . One week trying to find a Dentist and gave me the run around, they suk.Review from Rosalie R
1 star12/13/2023
The worst insurance company ????They have you going through utter ******** when you call.The employees that are answering the phone never seem to know what is going on,always switching one over to a different department stating that its not their department.How could an insurance company not know answers concerning a department in their company????Its all a ploy to not give you effective service that you are actually paying forReview from John H
1 star12/12/2023
Horrible service. I am a federal employee with payroll deductions for my dental insurance. Emblem is currently taking money BACK from my dentist for services provided over the past 3-4 years. They are also debiting the dentist for other clients. *********** is now dropping us because we are costing them money. Total disaster we have been in contact with Emblem for over 2 months and Emblem is doing NOTHING. There is no way I would recommend them for any type of insurance.Review from Jeffrey B
1 star11/23/2023
They have denied multiple claims for labs that I have to have done to stay on PrEP, even though PrEP is a preventative service. When I contest the claims, and say this is routine preventative bloodwork, eventually, they pay out the claim and admit fault, but it happens every single time. Sometimes, they have actually closed an appeal ticket, without telling me, and then admitted it when I reached back out.Basically this company is running such thin margins that they will do anything they can do not just to deny your claims and keep you in a small network, but to actually deny claims they KNOW should be paid out.And yes, you can ultimately win, so if you have them be vigilant and document everything, but I can't wait to switch providers because it's honestly just not worth my time. It's a lot of work to constantly fight this company.Review from Francis K
1 star11/13/2023
Worst insurance company ever and doctors are dropping them like flies because their pay scale is stuck in the ****s. Do Not believe their website because they do not remove providers when they leave. Call the providers first before going most do not take emblem anymore, some phone numbers are even out of service.Review from Diamond F
1 star11/01/2023
EmblemHealth is a company i will NEVER recommend anyone to be an employee of. The leadership of this company REALLY gives this company a bad rep and the organization needs FRESH faces! Leadership that shows compassion genuinely and not just say it to hear themselves speak! They lie so bad !! The *** is trash! & *********************** is the most passive aggressive NARCISSISTIC individual I have ever met and have the audacity to work in HR !! My grandmother passed on 08/07/2023 and I will never forget feeling like I had to choose between grieving and my job! Lets not talk about the benefits! I mean truthfully this company is horrible & DO NOT PAY YOU ENOUGH FOR THE **** THAT YOU HAVE TO GO THROUGH!Review from ebony b
1 star10/27/2023
They sent a letter in the mail stating that I should make a payment online, but there's no option for new members to pay online. I called the customer service number, and they said I have to go into their neighborhood care center to pay. Mind if you work normal business hours so do, they and they do not work weekends. So, there's no option for me to pay online nor will I make it to the neighborhood care center. Which means I will not be cover and my plan will be terminated. This is extremely frustrating and inconvenient for them to send the option to pay online and there actually be no option to do so, or not have hours that will accommodate other working people.Review from Renee W
1 star08/28/2023
I have a eye condition called Keratoconus usually affects both eyes. Emblem health refuses to cover my medical necessary contact lenses. My eyecare plan ***** Vision refuses to cover as its considered to be a "eye disease" cover by medical insurance. I have been fighting for months to be denied 16 times. All anyone at Emblem can tell me is SORRY. That does not help me see!!If you are a person that suffers with Keratoconus DO NOT USE THIS IN HUMAN INSURANCE COMPANY!!!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.