Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/24, I paid Bikham Healthcare $1,125.00 to begin the application process for credentialing me with 5 insurance companies. I was told they check status weekly and that credentialing takes up to 90 days for most insurance companies. 11/7/2024 I was introduced to my Specialist via email and told on that ****** rejected my application due to "not accepting new applications for your specialty." 11/8/24 I requested they substitute a different insurance company since they don't charge you for denials. On that day, I also paid $225.00 for them to add another insurance Company, *****, to the credentialing process. 11/26/24, I complained via email that the customer service and communication I received were lacking. An escalation ticket was created, and I was notified via email that someone from "Provider Relations" at Bikham would contact me. 12/5/24, First Choice Health emailed me for more information, which I thought Bikham was supposed to do. I emailed Bikham, asking for assistance and saying I had not heard from anyone from Provider Relations. At that time, I also had a contract from Premera that was sent directly to me, which I signed and returned and copied my Specialist on the contract. December 2024 - I received no contact or responses to my inquiries from my Specialist, I 1/5/25 was assigned a new specialist who introduced himself via email. The other specialist no longer worked there. The new Specialist assured me he was on top of everything and was apologetic for the difficulties. 3/5/25 Many errors have been made along the way by Bikham. I am still waiting on 3 of the 6 insurances to credential me. 3/5/25: I decided I was fed up and called CIGNA myself and found out that I had been approved on 2/18/25 to join their network of providers. Bikham has not notified me. I await Regence and First Choice Health credentialing at this time. I want my money back. I'm doing all the work.

  Customer Answer

  Date: 03/30/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********.
  
  Sincerely,
  
  ***** ******
  

• Initial Complaint

  Date:02/05/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Bikham in January of 2024 to credential me with some insurance companies. ******** and ******** were the first two to be submitted. Still no contract. When I called ******** and ********* i found out 1) it typically takes 6-8 weeks to ger credentialed and 2) ******** had contacted them in April I believe requesting more info. Bikham denied this was the case and then in my portal where i can see where my appkications are at, the had resubmitted the contract after I called and pointed it out a month + after they were notified more info was needed. I feel like I am getting the run around every time I call Bikham and am left in frustration. I hired someone in ****** to get me on ********, i was credentialed in 5 weeks.

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********.
  
  Sincerely,
  
  *** *******
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Bikham Healthcare in July, 2024 and paid them $1,000. To this day we are still not credentialed with any of the 4 insurance companies we paid them for. We have been through multiple contacts and never get anywhere unless I go back to our original sales person. That is the only time there are any updates. They have asked us for the exact same paperwork multiple times. We have asked for a refund and were told we would receive a call back by 1:00 pm on Friday, 01/24/25 and we still have not heard from them. This is par for the course as we have been promised calls back and never receive them. I get different answers from everyone I talk to. They are a scam and all we want is our money back.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I connected with Bikham Healthcare in pursuit of credentialing with insurance providers. In May of 2024 I paid $1,250.00 and was ensured that Bikham would credential me with five different insurance plans. As of today, they have only credentialed me with one provider. One other provider, I personally ended up credentialing with them. The other three, they have not completed the agreed upon paperwork. My emails and messages to seek feedback and request a refund have been ignored. I have been referred to supervisors who also ignore me. At this point, Bikham has not provided the services they agreed to and I would like BBB to help me facilitate a resolution.

  Customer Answer

  Date: 02/10/2025

  At this time, I have been contacted directly by Bikham Healthcare regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  Bikham continues to respond to outreach attempts but does not acknowledge questions about initiating a refund or correcting harm caused. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ******** *****

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********.
  
  Sincerely,
  
  ******** *****
  

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first contacted Bikham in May of 2024 to do credentialing to take behavioral health services insurance as a Licensed Professional Counselor. In our agreement, they would credential me with 11 insurance companies for a fee of ****** per insurance, which I paid upfront, a total of $2750.00. In July I started having problems with them by not communicating where they were at and not updating the website. My contact person had no idea what was going on and a flurry of emails went back and forth with no resolution. I have tried to get them to refund the money to me but they refused. I have fired them and now to hire a reputable company to straighten out what was not done. To date the only insurance company that I have credential with through them is ********** **** ****** of AZ and they have not provided my contract and no emails regarding my contract have gotten responded to. In addition the new company I hired has provided proof that they did not even put anything in until August when I tried to get them to tell exactly what they had done even though they stated they put all my insurances in in July. It was never done or had to be redone.

  Customer Answer

  Date: 11/25/2024

  At this time, I have been contacted directly by Bikham Healthcare regarding complaint ID ********, however my complaint has NOT been resolved because:

  The Business has responded to me that they "got me credentialed" for one of the **************************************************************************************************************************************** addition that have stated that they could not get me credentialed with another insurance company because the panel was "closed." I credentialed with that company myself and they were never closed. After sending me the first email stating they could not get me credentialed with that insurance company a week later they sent me an email stating that I am credentialed with the same company (because I did it myself). They have repeatedly ignored all emails requesting my contracts.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***** *********

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bikham Healthcare has failed to respond via phone and email after not making si9gnificant progress in our credentialing process. Credentialing services began on 7/26/2024. After several failed attempts to contact anyone at their office and my assigned project officer, I have given up hope on Bikham Healthcare. There is an error that I need assistance correcting but suspect Bikham Healthcare could resolve with the appropriate effort was applied. I have lost 90 days and expended $4,550.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023, we signed up for this company's credentialing process. Basically from today, they have not fulfilled their end of our agreement, they have had poor communication, and upon asking to speak with management, they have skated around the issues and now have not called back and have taken information off their dashboard which we were having access to for credentialing. I requested a refund multiple times, but have not gotten an answer and now they have not communicated with me after multiple attempts calling and emailing them. I have time stamps of all actions, all emails, and a witness to our phone conversation to try to resolve the issue with no solution. Attached is a few of the last conversations we have had which should suffice, but I have all the time stamps from their actions since we started with this horrible company. This company is a fraud, scamming companies and they have costed us so much in delays of credentialing. They have lied multiple times to us and they have no integrity.

  Customer Answer

  Date: 11/09/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********. This is a company suspected of scamming my company into services they have not provided.  Please provide me with the next steps in how I can get refunded as well as alerting others to avoid using this company as they do not care about their customers considering the poor lack of communication on their behalf. 
  
  Sincerely,
  
  **** ****-*****
  

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for credentialing services on 4/30/2024. They have stopped responding to emails, still have not enrolled with the insurances we paid for. I've requested a refund but no response. Did not deliver the services we paid $1000 for! Definitely believe we have been scammed.

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company several months ago to start the credentialing process for another entity in my business. The person that I was assigned to, ******* *************, is unresponsive, and the few times that I have spoken with her, she provided misinformation. My status on the portal shows that it's been since September, and what we are waiting for should only take three days. I received an email from her a few days ago asking about credentialing and a license that wasn't even what we are credentialing for. I left her her a message, emailed her, and set up 2 Zoom calls to no avail.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed on with Bikham in 2022, as a way to prepare for my business start Fall 2022. I paid ***** to get credentialed with 5 **mpanies. As I started with them, things seemed to progress OK. After 2 months I realized they had gotten the list of insurance **mpanies wrong. After 3 months, my case was transferred to another person. This person **ntacted me by phone and stated they "knew all about" my case, and would be "handling" my case now. When I asked if they knew about the recent **rrections, they hadn't a clue. In addition, their English was poor and **mmunication skills low. I requested that the other staff not be working on my case at all. This was not followed. I received flawed information from the staff about a ******** application. I finally had to **ntact MCD directly and spent hours **rrecting their mistakes.The ** successfully credentialed me with BCBS and with ********* However, it took 4 months and 30 hours by phone with MCR. It was very frustrating, and delayed my ability to bill to MCR; I am still appealing billing now. Finally, in 1/2024, I send emails and left VM's for 2 weeks about a **ntract; I received no response. I finally **ntacted a sales person with the **; they transferred me directly to the lead staff. They apologized for delay in reply, and agreed to resolve the issues. After 3-4 more weeks, there was still no progress. Many promises, little actual progress. I finally asked for a refund. After explaining in a long detailed email that I had had to take on 3 of the 5 insurance/cred. processes myself, they agreed to provide me $440 as a refund. I called after 3 wks, and was told the check was mailed, should be arriving soon. Now it is 7-3-24 and still no check. I tried to **ntact them and no reply, the phone has a sound that indicates the phone was hung up. I am **ncerned that the ** is now out of business.

  Business Response

  Date: 07/26/2024

  Hello *********,
  
  Thank you for sharing your valuable feedback.
  
  *********, after reviewing your account, it was identified that your requested refund was duly posted via a mailed check to your designated postal address.
  If you have not received it yet, kindly reach out to your designated manager, and we will look into the matter.
  
  We appreciate your patience while we confirm if there has been any unforeseen delays.
  
  Thank you,
  Team Bikham Healthcare