Complaints

• Initial Complaint

  10/31/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I first contacted Bikham in May of 2024 to do credentialing to take behavioral health services insurance as a Licensed Professional Counselor. In our agreement, they would credential me with 11 insurance companies for a fee of ****** per insurance, which I paid upfront, a total of $2750.00. In July I started having problems with them by not communicating where they were at and not updating the website. My contact person had no idea what was going on and a flurry of emails went back and forth with no resolution. I have tried to get them to refund the money to me but they refused. I have fired them and now to hire a reputable company to straighten out what was not done. To date the only insurance company that I have credential with through them is ********** **** ****** of AZ and they have not provided my contract and no emails regarding my contract have gotten responded to. In addition the new company I hired has provided proof that they did not even put anything in until August when I tried to get them to tell exactly what they had done even though they stated they put all my insurances in in July. It was never done or had to be redone.

  Customer response

  11/25/2024

  At this time, I have been contacted directly by Bikham Healthcare regarding complaint ID ********, however my complaint has NOT been resolved because:

  The Business has responded to me that they "got me credentialed" for one of the **************************************************************************************************************************************** addition that have stated that they could not get me credentialed with another insurance company because the panel was "closed." I credentialed with that company myself and they were never closed. After sending me the first email stating they could not get me credentialed with that insurance company a week later they sent me an email stating that I am credentialed with the same company (because I did it myself). They have repeatedly ignored all emails requesting my contracts.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***** *********

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bikham Healthcare has failed to respond via phone and email after not making si9gnificant progress in our credentialing process. Credentialing services began on 7/26/2024. After several failed attempts to contact anyone at their office and my assigned project officer, I have given up hope on Bikham Healthcare. There is an error that I need assistance correcting but suspect Bikham Healthcare could resolve with the appropriate effort was applied. I have lost 90 days and expended $4,550.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In November 2023, we signed up for this company's credentialing process. Basically from today, they have not fulfilled their end of our agreement, they have had poor communication, and upon asking to speak with management, they have skated around the issues and now have not called back and have taken information off their dashboard which we were having access to for credentialing. I requested a refund multiple times, but have not gotten an answer and now they have not communicated with me after multiple attempts calling and emailing them. I have time stamps of all actions, all emails, and a witness to our phone conversation to try to resolve the issue with no solution. Attached is a few of the last conversations we have had which should suffice, but I have all the time stamps from their actions since we started with this horrible company. This company is a fraud, scamming companies and they have costed us so much in delays of credentialing. They have lied multiple times to us and they have no integrity.

  Customer response

  11/09/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********. This is a company suspected of scamming my company into services they have not provided.  Please provide me with the next steps in how I can get refunded as well as alerting others to avoid using this company as they do not care about their customers considering the poor lack of communication on their behalf. 
  
  Sincerely,
  
  **** ****-*****
  

• Initial Complaint

  10/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Paid for credentialing services on 4/30/2024. They have stopped responding to emails, still have not enrolled with the insurances we paid for. I've requested a refund but no response. Did not deliver the services we paid $1000 for! Definitely believe we have been scammed.

  Customer response

  11/08/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  10/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I used this company several months ago to start the credentialing process for another entity in my business. The person that I was assigned to, ******* *************, is unresponsive, and the few times that I have spoken with her, she provided misinformation. My status on the portal shows that it's been since September, and what we are waiting for should only take three days. I received an email from her a few days ago asking about credentialing and a license that wasn't even what we are credentialing for. I left her her a message, emailed her, and set up 2 Zoom calls to no avail.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed on with Bikham in 2022, as a way to prepare for my business start Fall 2022. I paid ***** to get credentialed with 5 **mpanies. As I started with them, things seemed to progress OK. After 2 months I realized they had gotten the list of insurance **mpanies wrong. After 3 months, my case was transferred to another person. This person **ntacted me by phone and stated they "knew all about" my case, and would be "handling" my case now. When I asked if they knew about the recent **rrections, they hadn't a clue. In addition, their English was poor and **mmunication skills low. I requested that the other staff not be working on my case at all. This was not followed. I received flawed information from the staff about a ******** application. I finally had to **ntact MCD directly and spent hours **rrecting their mistakes.The ** successfully credentialed me with BCBS and with ********* However, it took 4 months and 30 hours by phone with MCR. It was very frustrating, and delayed my ability to bill to MCR; I am still appealing billing now. Finally, in 1/2024, I send emails and left VM's for 2 weeks about a **ntract; I received no response. I finally **ntacted a sales person with the **; they transferred me directly to the lead staff. They apologized for delay in reply, and agreed to resolve the issues. After 3-4 more weeks, there was still no progress. Many promises, little actual progress. I finally asked for a refund. After explaining in a long detailed email that I had had to take on 3 of the 5 insurance/cred. processes myself, they agreed to provide me $440 as a refund. I called after 3 wks, and was told the check was mailed, should be arriving soon. Now it is 7-3-24 and still no check. I tried to **ntact them and no reply, the phone has a sound that indicates the phone was hung up. I am **ncerned that the ** is now out of business.

  Business response

  07/26/2024

  Hello *********,
  
  Thank you for sharing your valuable feedback.
  
  *********, after reviewing your account, it was identified that your requested refund was duly posted via a mailed check to your designated postal address.
  If you have not received it yet, kindly reach out to your designated manager, and we will look into the matter.
  
  We appreciate your patience while we confirm if there has been any unforeseen delays.
  
  Thank you,
  Team Bikham Healthcare

• Initial Complaint

  06/10/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Bikham was hired in July of 2023 to get my practice and myself credentialed with 6 insurance companies. They have not delivered on this and have repeatedly falsified the status of my credentialing.Almost a year later, their incompetencies in completing this job has resulting in the loss of thousands of dollars for my new practice. For example, on 6/7/2024 I emailed my account manager the following after she told me I was credentialed with ****************** "I just called Tricare and was relayed the following information, *******. I AM NOT In-network with Tricare. My practice ***************************** was approved (in Jan of 2024) but I as an individual am not certified or credentialed with Tricare. Bikham submitted the *** form on 9/8/23 and it was denied b/c it was incomplete; primary billing info on page 3 was left blank.Bikham submitted the *** form again on 12/20/23 with no updates to page 3 and no signature on page 8 leaving the form incomplete and denied by Tricare.No updated *** form has been submitted to Tricare. So, I will need to update the *** form and fax it to them immediately. Once the *** form is completed and accepted by Tricare, a Welcome letter is sent to me and then it takes up to 90 days for the credentialing to process. Then I am in-network."Bikham has repeatedly falsified information about credentialing status to me and does not respond to my emails requesting clarification, updates or to resolve an issue.

  Business response

  06/21/2024

  Hello *****,
  
  Thank you for your feedback, and we apologize for any inconvenience caused.
  
  Upon reviewing your account, we've received approvals for all the credentialing applications you've paid for, except for one payer which is currently in progress. Regarding Tricare, our team informed you about their certification process, which precedes network participation.
  
  Regarding the form errors, our team meticulously reviews and updates applications before submission, as evidenced by our communication with you and your consent for submission after changes were made. Rest assured, we never compromise on accuracy.
  
  We appreciate your trust in Bikham for your credentialing needs, and we remain committed to assisting you every step of the way. We understand there is a call scheduled with our Provider Success Team on June 25th, 2024. We hope to reach an amicable solution over a discussion.

  Thank you,

  Team Bikham Healthcare

  Customer response

  06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Bikham healthcare is blatantly denying the errors I have listed. I have been working with them for a year now and they have falsified my credentialing status on numerous occasions stating I am in-network when I am not (Tricare West), the application for **** IL was "lost" 6 months after I asked them to begin the process and only resubmitted because of my follow up on the case and I have no idea where this application process stands as no one on the team seems to be able to tell me, the **** CO/Carelon application was completely dropped and I had to submit (via fax) the final contract to Carelon for approval. The application process has been full of errors requiring diligence on my part to follow up on the status and I have yet to receive final acceptance letters, or welcome emails and signed contracts from every single insurance company that I have paid ******* to get me credentialed with.

  Furthermore, in the course of the year I have had 3 separate account managers, the first had little command of the English language and the other two -- while seemingly having a better grasp of the English language -- have had little knowledge of the credentialing process. ****** Healthcare is a scam and people need to be aware of this.

  *****

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around May of 2023, Bakhim Healthcare offered to assist with my credentialing, claiming they had searched my area and could get me in networks with at least 10 insurance providers (I have all the evidence documented). They requested that I sign up and use a tracking system called Credily to monitor progress. Desperate for this help to kickstart my business, I agreed to pay $1800.00 to be credentialed with 10 insurance providers.I emphasized the urgency of getting credentialed with ******** as I had already started the application process. Bakhim Healthcare requested an additional $150 for this service. They assured me that I would be able to accept patients with those companies. They even promised to expedite the process in less than 48 hours.However, after making the payment, I never received any updates. When I contacted them, they directed me to create an account on Credily and submit extensive documentation. My supposed contact person, *******, then informed me that the process would take a few weeks. It became evident that they had not initiated any follow-up with ******** or the other insurance companies.I repeatedly asked for a refund but was met with delays and excuses. They only reimbursed the $150 for the ******** follow-up after persistent inquiries. Meanwhile, months passed without progress, and when I requested contact information for the insurance companies, they couldn't provide it.Despite their claims, I was never in-network with the insurance providers they mentioned, leading to significant financial loss and distress for my company.Their lack of accountability, failure to reimburse me, and misleading information have caused immense hardship. They stopped responding to my calls and resorted to sending emails claiming my file was incomplete when I confronted them about their misinformation.It's disheartening to read numerous complaints about their unethical practices, and I hope to seek resolution and justice in this matter.

  Business response

  05/01/2024

  Hello *******,
  
  Thank you for sharing your feedback with us, and please accept our sincere apologies for any inconvenience you *** have experienced.
  
  Upon thorough review of your account, we noted that you initiated the credentialing process with us on May 31st, 2023, targeting enrollment with 10 insurance payers. It took a couple of weeks to gather the necessary documents from your end, following which we promptly initiated the application submissions. As part of our communication, we informed you of the estimated timeframe for completion, which typically falls within ****** business days. However, we received your refund request on August 8th, 2023.
  
  We understand the urgency you *** have felt in becoming enrolled with the payers. However, as a third-party service provider, we are obligated to adhere to the timelines stipulated by the payers.
  
  Upon receiving your refund request, our team made concerted efforts to clarify the situation. Despite our attempts, we respected your decision to seek a refund and concluded our engagement. Initially, a $150 refund was processed in August 2023. The remaining was processed in November 2023. 
  
  While we regret any disappointment this situation *** have caused, please know that we processed the refund promptly. We firmly believe in nurturing enduring relationships with our clients rather than engaging in business transactions that *** not align with mutual expectations.
  
  We remain open to the possibility of future collaboration and are always available to address any queries or concerns you *** have regarding credentialing or related matters.
  
  We extend our heartfelt wishes for ongoing success in all your business endeavors.
  
  Thank you,
  Team Bikham Healthcare

• Initial Complaint

  03/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid ******* to bikham healthcare on May 18, 2023 to credential me with 6 insurances. They have not done it, they are outside of inddustry standards, have lied and said they were done when they weren't. They said they would partially refund it and 6 months later still haven't . It should not take a year to get credentialed, they missed deadlines, i have had to contact them and tell them they are supposed to be getting stuff from me, they have been very shady and i just want a refund as no services have been provided and most panels *********** months or less. I have successfully credentialed in the last 6 months with another agency and have been told that this company is acting in bad faith (not doing the work and prolonging resolution) and when i googled i am not the only person with this experience and have little faith they will actually refund like they are stating.

  Business response

  04/11/2024

  Hello ******,
  
  Thank you for your feedback, and please accept our sincere apologies for any inconvenience you've experienced.
  
  Upon thorough review, we acknowledge that you signed up with us in May 2023 to become credentialed with six insurance plans. Subsequently, we promptly filed the applications in June upon receiving all the necessary documentation from your end.
  
  Out of the six applications, two were returned indicating panel closure. In response to your request, we agreed to process a refund for these panels. As for the remaining applications, they are currently undergoing processing with the respective payers. It's important to note that the standard timeframe set by the payers for processing ranges from 90 to 120 business days.
  
  During the application process, various factors can influence the timeline, such as applications being returned due to deficiencies or requiring further clarification on your profile before approval can be granted. These situations inevitably result in delays in the processing timeline.
  
  We understand your concerns regarding the status of your applications. Rest assured, once the applications are submitted, we diligently follow up with the payers to address any deficiencies and keep you informed of any developments along the way.
  
  Should the processing timeframe exceed expectations, we take proactive measures to escalate the matter to the payer. However, it's important to highlight that, as a third-party entity, we must adhere to the proper channels and protocols established by the payers.
  
  We trust that this explanation clarifies any uncertainties you may have had, and we remain committed to facilitating the conclusion of your pending applications.
  
  Thank you,
  Team Bikham Healthcare

  Customer response

  05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I spoke with supervisor ******************* ********************************** He stated they did mess up my applications and did not include my email and that is why the panels said closed despite me successfully paneling on my own. ******* said I am not eligible but **** says to give them more time . They continue to promise a partial refund and not give it (since November 2023) and to not credential me with the current ones that one person says they cant credential and then the other says to wait and let them try. They refuse to refund and nothing changes even a year in.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer response

  07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  07/19/2024

  Hello ******,
  
  We regret to hear about your dissatisfaction. Contrary to the statement in your review, we did offer a resolution to replace all rejected applications at no additional cost, which you initially agreed to. Our records show consistent communication and efforts to address your concerns. We take pride in our commitment to client satisfaction and always strive for fair solutions. We're surprised by this negative review given our attempts to resolve the issue. We remain open to further discussion to find a mutually beneficial resolution. Please contact us directly so we can address any remaining concerns and work towards a satisfactory outcome.
  
  Thank you,
  Team Bikham Healthcare

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a nurse practitioner that is in the process of purchasing a family practice that is privately owned. In order to achieve this I much be credentialed with insurance companies. This is time consuming and lengthy. So as many other practitioners do I paid a company to take on this task for me. I started approximately 1 year ago and I am still waiting for several insurance companies to close. I get automated replies from Bikham Healthcare the company I paid to achieve this task for me or I get no response at all. I was initially told ****** days until completion. We are significantly passed that and because of this I cannot bill insurance, which means I can not work?

  Business response

  02/13/2024

  Dear ****************,
  

  Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've experienced. Your business growth is important to us, and your trust in our services is paramount.
  

  You enlisted our help for credentialing and enrollment with 14 insurance plans. We're glad to inform you that approvals for six plans have been successfully obtained. However, we understand the importance of the pending applications and acknowledge the frustration delays may cause. Rest assured, our team is actively pursuing approvals with the remaining payers to expedite the process.
  

  Typically, such applications take 90 to 120 business days for processing. We've learned from our discussions with the payers that they're facing a backlog, addressing requests in the order received. They extend their apologies for any delays.
  

  We're dedicated to fulfilling our agreement and ensuring a positive outcome for all your applications. Should you encounter further issues or have concerns, please contact ourExecutive Helpdesk at ****************************************.

  Thank you for your understanding and patience.
  

  Best regards,
  Team Bikham Healthcare

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩