Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1,570 to Bikham healthcare to be in network with 7 insurance plans. The money was paid in August 2022. I had completed ******** enrollment and only needed accreditation. ******* collected personal information with the guise of doing the job. It is now end of March 2023 and to this day Nothing has been done. They refused to refund my money. There's always a new virtual assistance, no physical office building, endless lies and coverup. 7 months of h*** with nothing to show, still not getting the refund requested. Now the new scam is a poorly functioning portal that tells you nothing. This is a SCAM and businesses should RUN. All the people writing glowing reviews should post their receipts helping this fake business prey on people on a daily basis.

  Business Response

  Date: 03/14/2024

  Dear *****,
  

  We appreciate you taking the time to provide feedback, and we sincerely apologize for any inconvenience you may have experienced.
  

  Upon reviewing your account, we found that your applications were placed on hold by payers due to missing documentation, including accreditation for ******** and a required fee for ********* Although you were aware of these requirements, unfortunately, the necessary documentation was not provided. It's worth noting that approvals from ******** and ******** were crucial for some commercial payers, which impacted progress on other applications until obtained.
  While we aim to maintain transparency and promptly inform our clients of any deficiencies, it's imperative to adhere to payer requirements, as we cannot bypass them.
  

  Despite our multiple attempts to reach you, we have been unsuccessful. We are committed to resolving any outstanding issues and providing assistance. Please don't hesitate to contact us at **************************************** for further assistance or inquiries.
  

  Thank you,
  Team Bikham Healthcare

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an OB/GYN physician. On December 6, 2022, I paid Bikham Healthcare $6,630 upfront to credential me with health insurance companies. They took my money and didnt do the work. 4 months later I am only credentialed with 3 payors. I paid them for 34 contracts (17 applications for me as the provider and 17 for my business as the facility). They told me panel were closed to avoid doing the work. I have contacted several payors who state they never received an application or letter of interest. They recommended payors who do not contract with my specialty. I have been doing the work myself. Because of their delay it will take **** months to be credentialed when it should only take 3 months. I have lost a significant amount of revenue. I wasnt my $6,630 back. I have included the invoice and my purchase on the same day December 6, 2022.

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********. This company has stolen $6,600 of my money and did not provide acceptable services and has engaged in deceptive advertising.  I want to know what my other options are.
  
  Sincerely,
  
  ********************************, MD
  

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022, I signed a contract with this provider to assist with my credentialing. I paid close to $1980. Each step of the way, they failed to provide me information that I needed to get credentialed. I had to do a lot of the legwork alone because they didn't have the answers. A lot of the information they provided to me was wrong. I have called numerous times hoping they would take my complaint seriously. I've spoken to numerous people that reassured me things will be taken care of but it never took care of it. Now I'm fighting with them because they made a mistake in one of my applications that is causing me money and my client money because they failed to properly put an application in on time .

  Business Response

  Date: 03/31/2023

  Dear Endless Blessings Coaching LLC.,

  Bikham Healthcare is sorry for any cause for concern with the processing of your provider enrollments. We did indeed have you sign a contract for the research, application and follow up for six provider plans and  three locations. As was discussed during our initial communications about the process, we are generally at the mercy of the providers when it comes to processing time and how long it may take once the application is submitted and when it is approved. At this time, all but one of your contracts have been approved, and are awaiting information from you to process the final enrollment.  We have documented the numerous times we have communicated with you regarding status or need for documents via email and phone, all retained in our records.  We heard your initial request for refund and had submitted for processing, but after you had a phone call with our manager ****** at the beginning of this month, you indicated you no longer had a wish for refund, but asked that we finish out the work on your enrollments.  

  We sincerely hope you feel all concerns have been addressed to your satisfaction, as we value your business. Should you have anything else you wish to discuss, feel free to reach out to us at any time.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Behavior Health Clinician who wanted to start private practice via ********** services in the beginning in (march) 2022. I hired Bikham for $3, ****** to process the paperwork for licensure in the ****************. Bikham assured me that this would only take 3 to 6 months to complete. It is now almost a year later and the services still have not been rendered. I contacted the company on two different occasions for a full refund and they told me that they needed a little more time to complete. I gave them a few extra months but still nothing has been completed. I have emails with the dialog communication between the company and myself. Due to the services not being rendered, I have lost clients who wanted to use their insurance to pay for medical services in lieu of paying out of pocket. I feel that at this time, a full refund should be given back to me. This situation has caused me to obtain employment through another organization because I lost faith in starting my own practice. I was going to use Bikham to ********** and help with billing services when I started the practice.

  Business Response

  Date: 03/14/2024

  Dear *******,
  

  Thank you for providing your valuable feedback. We extend our sincerest apologies for any inconvenience or hardship that you may have experienced.
  

  Upon thorough review of your account, we acknowledge the unexpected delay in processing applications by the commercial payers, which extended nearly a year. As previously discussed, we alerted you to the backlog situation among payers post-pandemic, resulting in processing delays. While we understand your frustration with the prolonged wait, transparency about the situation remains our priority. Despite our best efforts, obtaining approvals from commercial payers exceeded the anticipated timeframe of ****** business days.

  Although we successfully secured approvals for ******** and ********* challenges persisted with commercial payers.
  In light of these circumstances and our mutual agreement, we initiated the refund process for you in January 2023. We genuinely appreciate your cooperation and understanding throughout this ordeal.
  

  Should you require further assistance or have additional inquiries, please do not hesitate to contact us at ****************************************.
  

  Thank you for your patience and understanding.
  

  Sincerely,
  Team Bikham Healthcare

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a newly formed LLC that hired Bikham Healthcare to obtain insurance credentialing on my behalf. I signed my contract on August 19th, 2022 and it has been an awful experience from the start. Every time I make complaints about lack of contact or follow through on the credentialing process, I am lied to and given a new contact person who further lies to me and makes more false promises. Today is December 6th and I have not been credentialed with a single insurance company. I was told that a local insurance company had closed their panel to therapists, which I did not believe, so I called them directly. I was told not only is their panel open, but they are looking for therapists and have not received any contacts from me. In other words, Bikham once again lied about the work they were "doing" on my behalf. After calling them out on this today, I was once again supplied another new person who promises things are getting taken care of and once again asks for my patience. I asked to speak to a V.P of customer relations as I want this escalated. This request was ignored. Almost all of my contacts with them have taken place via email; others took place via phone. I want a refund of some of my money to help pay the bills I won't be able to pay as I am providing free services to my clients and I want the credentialing done ASAP. I paid $2,200 upfront for this service and have received no benefit.

  Business Response

  Date: 03/14/2024

  Hello *****,
  

  Thank you for sharing your feedback. We sincerely apologize for the trouble you may have experienced.
  

  After thoroughly reviewing your account, we confirmed that your applications were promptly submitted, and we actively engaged with the payers to follow up on their progress. It's important to note that the payer process typically spans ****** business days to reach a conclusion. You hired Bikham on August 19, 2022, and your applications were submitted within 3-4 weeks of receiving the necessary documents from you. However, we received your request on December 6th, 2022, which fell within the 60-calendar day window post-application submission. Despite your desire to discontinue, when we received your complaint specifically requesting a refund, we promptly honored your request. We initiated a full refund to your account in January 2023, recognizing that we didn't want to compel you to continue with us. We appreciate the opportunity you afforded us to serve you.
  

  We acknowledge that this partnership didn't meet your expectations, and we regret any disappointment it may have caused. However, we remain committed to providing excellent service, and we would be delighted to assist you in the future. Please feel free to reach out to us at **************************************** for any further assistance or clarification you may require.
  

  Thank you,
  Team Bikham Healthcare

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I will admit there were multiple lies within the response; however, they did refund my money and that was my request. 
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company hired Bikham Healthcare to assist with credentialing for insurance. We signed a contract with them in July 2022. When we signed we were told we would get frequently updated information about where we were in the process of crediting. We were also told the standard was a ***** day process. It is not November 2022. We have not had 1 provider credentialed. They will not return emails or phone calls. I have tried to resolve this without any other parties but I am promised a phone call with a resolution 3 times and still have not received a call. They also will not return my calls now. I have emails to prove they did not submit paperwork correctly and did not do follow-up as they stated they had. And my office manager was tasked with completing it after we paid thousands of dollars to have a company handle it. I am very disappointed in the level of professionalism and lack of service for the price of what was paid for services.Too many emails to attach. Can provide upon request.

  Customer Answer

  Date: 12/23/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********. They Have stopped returning my emails and phone calls. 
  
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 03/14/2024

  Hello ******,
  

  Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced.
  

  After reviewing your account, we noted twelve approvals were received for your group, spanning three providers across various insurance plans. We understand the critical importance of timely approvals, particularly within the expected timeframe of ****** business days. Any delays beyond this period can significantly impact your business operations.
  

  While we have limited control as a third party over approval timelines, we actively escalate with payers to expedite the process whenever possible. Our primary goal is to streamline the application process and secure approvals for our clients, alleviating the associated stress.
  

  We recognize your frustration and would like to address this matter further to ensure clarity and resolution. Despite our attempts to reach out, we have been unsuccessful. Please let us know a convenient day and time to connect and resolve any outstanding issues to your satisfaction.

  Should you have further questions or require assistance, please don't hesitate to contact us at ****************************************.
  

  Thank you,
  Team Bikham Healthcare

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 17, 2022, I purchased services from bikam healthcare to initiate and complete my ******** credentialing. They assigned a representative to my case which initially communicated with me a day or two post purchasing the service and responded to emails readily. That representative left for reasons unknown to me and then was to continue with my case, soon that representative was no longer assigned to my case. I was never informed of the third representative being assigned. I received a phone call to register for a back ground screen and who to call then the person hung up. Once I contacted the company regarding getting a background screening the company informed me that I had received the wrong information and that they werent the ones that conducted the screens. I emailed the company representative that had last emailed me to get clarification. I also called them and have also emailed corporate customer service via there ******* and I have not received any communication. They are rated highly online via reviews, however, they did not prove to be a professional company. I paid $250 and although they initiated the process, they then left me stranded without explanation. It doesnt appear to be a typical scam, however, the results are the same. They have personal information that is required for the process and may have bad intentions regarding the use of the information.

  Business Response

  Date: 03/14/2024

  Hello ****,
  

  Thank you for sharing your feedback. We apologize for any inconvenience caused. Upon reviewing your account, I see that your ******** application was approved in June 2022, and an approval letter was sent in August 2022. We understand miscommunication can occur, but please know we never intended to delay the process. We notified you to link yourself to the group for smoother claims filing and timely reimbursements.
  

  We've tried contacting you to discuss this further but haven't succeeded. Please let us know a convenient time for a discussion to resolve this matter.
  

  For any questions or assistance, reach us at ****************************************.
  

  Thank you,
  Team Bikham Healthcare
  

  
  

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************