Complaints

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a newly formed LLC that hired Bikham Healthcare to obtain insurance credentialing on my behalf. I signed my contract on August 19th, 2022 and it has been an awful experience from the start. Every time I make complaints about lack of contact or follow through on the credentialing process, I am lied to and given a new contact person who further lies to me and makes more false promises. Today is December 6th and I have not been credentialed with a single insurance company. I was told that a local insurance company had closed their panel to therapists, which I did not believe, so I called them directly. I was told not only is their panel open, but they are looking for therapists and have not received any contacts from me. In other words, Bikham once again lied about the work they were "doing" on my behalf. After calling them out on this today, I was once again supplied another new person who promises things are getting taken care of and once again asks for my patience. I asked to speak to a V.P of customer relations as I want this escalated. This request was ignored. Almost all of my contacts with them have taken place via email; others took place via phone. I want a refund of some of my money to help pay the bills I won't be able to pay as I am providing free services to my clients and I want the credentialing done ASAP. I paid $2,200 upfront for this service and have received no benefit.

  Business response

  03/14/2024

  Hello *****,
  

  Thank you for sharing your feedback. We sincerely apologize for the trouble you may have experienced.
  

  After thoroughly reviewing your account, we confirmed that your applications were promptly submitted, and we actively engaged with the payers to follow up on their progress. It's important to note that the payer process typically spans ****** business days to reach a conclusion. You hired Bikham on August 19, 2022, and your applications were submitted within 3-4 weeks of receiving the necessary documents from you. However, we received your request on December 6th, 2022, which fell within the 60-calendar day window post-application submission. Despite your desire to discontinue, when we received your complaint specifically requesting a refund, we promptly honored your request. We initiated a full refund to your account in January 2023, recognizing that we didn't want to compel you to continue with us. We appreciate the opportunity you afforded us to serve you.
  

  We acknowledge that this partnership didn't meet your expectations, and we regret any disappointment it may have caused. However, we remain committed to providing excellent service, and we would be delighted to assist you in the future. Please feel free to reach out to us at **************************************** for any further assistance or clarification you may require.
  

  Thank you,
  Team Bikham Healthcare

  Customer response

  03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I will admit there were multiple lies within the response; however, they did refund my money and that was my request. 
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  11/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My company hired Bikham Healthcare to assist with credentialing for insurance. We signed a contract with them in July 2022. When we signed we were told we would get frequently updated information about where we were in the process of crediting. We were also told the standard was a ***** day process. It is not November 2022. We have not had 1 provider credentialed. They will not return emails or phone calls. I have tried to resolve this without any other parties but I am promised a phone call with a resolution 3 times and still have not received a call. They also will not return my calls now. I have emails to prove they did not submit paperwork correctly and did not do follow-up as they stated they had. And my office manager was tasked with completing it after we paid thousands of dollars to have a company handle it. I am very disappointed in the level of professionalism and lack of service for the price of what was paid for services.Too many emails to attach. Can provide upon request.

  Customer response

  12/23/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Bikham Healthcare regarding complaint ID ********. They Have stopped returning my emails and phone calls. 
  
  Sincerely,
  
  ***********************
  

  Business response

  03/14/2024

  Hello ******,
  

  Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced.
  

  After reviewing your account, we noted twelve approvals were received for your group, spanning three providers across various insurance plans. We understand the critical importance of timely approvals, particularly within the expected timeframe of ****** business days. Any delays beyond this period can significantly impact your business operations.
  

  While we have limited control as a third party over approval timelines, we actively escalate with payers to expedite the process whenever possible. Our primary goal is to streamline the application process and secure approvals for our clients, alleviating the associated stress.
  

  We recognize your frustration and would like to address this matter further to ensure clarity and resolution. Despite our attempts to reach out, we have been unsuccessful. Please let us know a convenient day and time to connect and resolve any outstanding issues to your satisfaction.

  Should you have further questions or require assistance, please don't hesitate to contact us at ****************************************.
  

  Thank you,
  Team Bikham Healthcare

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 17, 2022, I purchased services from bikam healthcare to initiate and complete my ******** credentialing. They assigned a representative to my case which initially communicated with me a day or two post purchasing the service and responded to emails readily. That representative left for reasons unknown to me and then was to continue with my case, soon that representative was no longer assigned to my case. I was never informed of the third representative being assigned. I received a phone call to register for a back ground screen and who to call then the person hung up. Once I contacted the company regarding getting a background screening the company informed me that I had received the wrong information and that they werent the ones that conducted the screens. I emailed the company representative that had last emailed me to get clarification. I also called them and have also emailed corporate customer service via there ******* and I have not received any communication. They are rated highly online via reviews, however, they did not prove to be a professional company. I paid $250 and although they initiated the process, they then left me stranded without explanation. It doesnt appear to be a typical scam, however, the results are the same. They have personal information that is required for the process and may have bad intentions regarding the use of the information.

  Business response

  03/14/2024

  Hello ****,
  

  Thank you for sharing your feedback. We apologize for any inconvenience caused. Upon reviewing your account, I see that your ******** application was approved in June 2022, and an approval letter was sent in August 2022. We understand miscommunication can occur, but please know we never intended to delay the process. We notified you to link yourself to the group for smoother claims filing and timely reimbursements.
  

  We've tried contacting you to discuss this further but haven't succeeded. Please let us know a convenient time for a discussion to resolve this matter.
  

  For any questions or assistance, reach us at ****************************************.
  

  Thank you,
  Team Bikham Healthcare
  

  
  

  Customer response

  03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩