Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem Im encountering is there is no phone number with which I can reach Audicus.All numbers end in voicemail and no call backs or attempts to reach out via email,text or reply. I need service for my hearing aid which they pride themselves on,on the website. Im very disappointed in the lack of support ,service and customer support. I will never buy hearing aids from them again unless this complaint is resolved.Even a letter stating whats going on would be helpful.

  Business Response

  Date: 01/30/2025

  Hi there,
  
  We are writing in response to the customers complaint regarding difficulties in reaching our support team. We sincerely apologize for any frustration or inconvenience this may have caused. At Audicus, we are committed to providing excellent customer service and ensuring that our customers receive timely and effective support. On January 16th, 2025 we successfully connected with them and were able to resolve their concerns. We appreciate the customers patience and willingness to work with us to reach a satisfactory resolution.

  Kind regards, 
  Audicus 
  
  

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. This message is in reference to **********.
  The issue of not returning my calls,texts and emails for products needing service that I had purchased from Audicus has been resolved. I consider this problem resolved.
  Thank you for your guidance and help in resolving this matter ~******* *****
  
   
  
  

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Audicus Omni hearing aid from their website which says that they can be returned within 100 days. I had the hearing aids less than a month-they did not work for me which I discussed with their customer support. They made volume range adjustments, but I still had issues and decided to return them. The return number is ** *****. There was considerable pressure to keep the aids, but they returned a couple weeks ago. I got an e mail that Audicus received them and were inspecting them before processing the nearly $2000 refund. I have heard nothing since. I would appreciate any assistance you can offer. And maybe reconsider your rating-this is not a good company to do business with.

  Business Response

  Date: 09/27/2024

  Hi ******, 
  
  Thank you for sharing your experience and allowing us to address your concerns. Were sorry to hear that the Omni hearing aids didnt meet your expectations and for any confusion surrounding the refund process. All of our refunds are processed within 7-10 days of receiving the return. We received your return on September 19th, 2024, and processed your refund in full yesterday, September 26th, 2024.
  
  Regarding your mention of feeling pressured to keep the hearing aids, we want to emphasize that our teams goal is never to pressure customers. Instead, we aim to understand the issues you may be experiencing and explore solutions that might improve your experience.
  
  We understand how frustrating it can be when a product doesnt meet your needs, and we truly regret that we couldnt find a better solution for you. Your feedback is valuable and helps us improve. If you have any other concerns, please dont hesitate to reach out. 

  Kind regards, 
  Audicus 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a pair of Bluetooth hearing aids that Ive purchased from this company within the last year. I have had consistent issues with them since purchase. I have gone through trouble shooting and even reached out multiple times to the company. I have purchased a 4 year warranty for my hearing aids which includes having them cleaned, repaired and even replaced if they are stolen or lost. After reaching out and requesting the assistance of a supervisor I was met with resistance from an agent named ****. I finally was able to get a supervisor nad they agreed to send out a pair of loaner hearing aids so I can get mine fixed. I do not live in the state that they have an office in. When I got the loaner pair they are not programmed correctly and they have high pitched feedback and no Bluetooth capabilities whatsoever which the hearing aids that I purchased have. I reached out to them to let them know that I was sent a basic hearing aid that wasnt programmed correctly, did not sound the same as mine and also had high pitched feedback issues as well as no Bluetooth on them. They said it could be an issue with the fit and that they werent going to provide a pair with Bluetooth. I told them that I needed a pair that was programmed correctly and fit correctly as well as having Bluetooth capabilities as I have to have it for work. They declined to further help me and told me to send my hearing aids in to be repaired. They refuse to replace my hearing aids unless I pay $150.00. I have asked multiple times to see an Audi for the fit issue and to see about getting hearing aid moulds. I have yet to get help with any of that and am stuck with hearing aids that do not work properly , and a loaner pair that will not suffice. This has been an on going issue with these hearing aids since I bought them.

  Business Response

  Date: 05/31/2024

  Hello,
  
  We apologize for the issues this customer has experienced with her hearing aids. At Audicus, our priority is to provide excellent service, and we regret that she feels we have not met her expectations.
  
  Upon learning of her concerns, our team worked diligently to troubleshoot and assist her. As a courtesy, we provided a loaner pair of hearing aids while hers are repaired, even though this is not part of our standard service. We understand that the loaner aids did not meet her expectations, and we apologize for any inconvenience this caused.
  
  Ms. Osbornes hearing aids are covered under our 3-year Audicus Protect plan, which includes unlimited checkups, cleanings, and a $150 copay for loss replacements, with a $50 copay for repairs due to user damage.
  
  Sending in hearing aids for repair is a standard process for all customers experiencing issues that cannot be resolved with basic maintenance. We have encouraged her to follow this procedure, and we will prioritize her case to ensure a swift resolution. We value her as a customer and are committed to resolving this matter.
  
  Thank you for your attention to this issue.
  

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because I have had non stop issue with the hearing aids since day one. I have had to reach out to the company multiple times over and still have yet to get a resolution to my issues. I should not have to pay ****** to have them replaced since the issue with the hearing aids is not due to my fault or negligence nor have they been lost/stolen. I have asked the company multiple times over to set up an appointment with their actual audiologist as my personal audiologist has suggested hearing aid moulds instead of domes and they have not set this appointment up. My other issue is one that was addressed in my original complaint and that was when the representative refused to get me a supervisor! This company did send out a pair of basic hearing aids that were not comparable to the ones in which I purchased and need fixed. They have not been programmed to my specific audiogram regardless of them stating that they have been. I can tell they have not been and they do not work for my hearing loss. The other issue I have is that if I have to send my Bluetooth hearing aids that Ive bought and paid thousands of dollars for, in for repair this still leaves me without hearing aids that I need for work! I have to have Bluetooth capabilities in my hearing aids for my job. The ones sent as a loaner pair do not have Bluetooth and again they do not work for my hearing loss. 
  I have reached out time and time again to trouble shoot and their only solution for the horrible feedback has been to send me out replacement domes of a variety of sizes shapes and styles to try and figure it out on my own. there is now a loose wire on the hearing aid and Ive had them less than a year. I want them to send me out a new pair of hearing aids exactly like the pair I have. I will then send mine back to the company. After having reached out over 20+ times in the last year via email and still not having gotten a resolution to my issues and now having new issues along with the feedback is unacceptable.  I have sent their loaner pair back to them as they are of no use to me. I do not accept their response. 
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 06/20/2024

  Dear Better Business Bureau,

  We are sorry to hear that the customer continues to experience issues with her hearing aids. We have made numerous efforts to resolve her concerns, including providing replacement domes, loaner hearing aids, and extensive troubleshooting support.

  Our policy requires that hearing aids be sent in for inspection to determine the issue and whether a repair or replacement is necessary. We have offered to expedite shipping for her to resolve this issue as swiftly as possible. This is our standard policy for all customers, as we are dealing with a medical device and proper inspection protocols must be followed.

  We are not trying to be difficult; we must adhere to these protocols to ensure the best possible care and resolution for her hearing aids. Additionally, our customer support team is more than happy to help her schedule an appointment with our audiology team to address any specific needs or concerns.

  We remain committed to resolving this matter and appreciate her cooperation in following our procedures.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hearing aids purchased on July 7 and sent back via *** at Shellies expense, $76.10. ******* had spoken with Audicus and told them of the problems she was having with fit and pain. Audicus authorized the return of the hearing aids as they fell well within her 45 day guarantee. ******* is asking that her original purchase price and shipping expense be reimbursed.It has now been 19 working days with no information of when she can expect her refund. Original price $1785.00

  Business Response

  Date: 10/06/2023

  Hello, 

  We sincerely apologize for the delay in this customer receiving their refund. The customer has been fully refunded. 

  Thank you again for your patience.

  Kind regards, 

  Audicus

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with **************** last year. Their ability to debit my personal debit card was revoked last year. My account was once again debited this week for $59. I am requesting that they stop debiting my card and return my money.

  Business Response

  Date: 07/21/2023

  Hi there, 

  As part of the Membership Terms & Conditions:
  
  "All Membership payments will exist in perpetuity unless the Membership is cancelled. The Audicus Membership can be cancelled at any time. If the Membership is cancelled within the first 45 days, a full refund for all payments will be admitted. Upon Day 46 of Membership, the customer must return their devices in order to incur no additional charges - once Audicus receives the returned device(s) all future monthly payments will stop. If the customer chooses to cancel their Membership, the customer must return their devices"

  Once we receive the device back, we will stop all recurring charges. 

  Kind regards, 
  Audicus 

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   According to the federal fair debt collection act, part*******, everyone has the right to rescind the use of their debit or credit card at any time.  you are more than welcome to make this a debt but you are not authorized to charge my card.  You were warned of this already.  you have three days from the time the written recension was given the first time, which was over a year ago.  You have officially committed felony fraud.

    ******* Right of rescission.
  This version is not the current regulation.
  You are viewing a future version of this regulation with amendments that will go into effect on Oct. 1, 2023. View all versions of this regulation
  Regulation Z
  *******(f)(3)
  Future version (effective Oct. 1, 2023)
  (a) Consumer's right to rescind.
  
  Official interpretation of 23(a) Consumer's Right to Rescind
  
  (1) In a credit transaction in which a security interest is or will be retained or acquired in a consumer's principal dwelling, each consumer whose ownership interest is or will be subject to the security interest shall have the right to rescind the transaction, except for transactions described in paragraph (f) of this section. For purposes of this section, the addition to an existing obligation of a security interest in a consumer's principal dwelling is a transaction. The right of rescission applies only to the addition of the security interest and not the existing obligation. The creditor shall deliver the notice required by paragraph (b) of this section but need not deliver new material disclosures. Delivery of the required notice shall begin the rescission period.
  
  Official interpretation of Paragraph 23(a)(1)
  
  (2) To exercise the right to rescind, the consumer shall notify the creditor of the rescission by mail, telegram or other means of written communication. Notice is considered given when mailed, when filed for telegraphic transmission or, if sent by other means, when delivered to the creditor's designated place of business.
  
  Official interpretation of Paragraph 23(a)(2)
  
  (3)
  
  Official interpretation of Paragraph 23(a)(3)
  
  (i) The consumer may exercise the right to rescind until midnight of the third business day following consummation, delivery of the notice required by paragraph (b) of this section, or delivery of all material disclosures, whichever occurs last. If the required notice or material disclosures are not delivered, the right to rescind shall expire 3 years after consummation, upon transfer of all of the consumer's interest in the property, or upon sale of the property, whichever occurs first. In the case of certain administrative proceedings, the rescission period shall be extended in accordance with section 125(f) of the Act.
  (ii) For purposes of this paragraph (a)(3), the term material disclosures means the required disclosures of the annual percentage rate, the finance charge, the amount financed, the total of payments, the payment schedule, and the disclosures and limitations referred to in  1026.32(c) and (d) and 1026.43(g).
  (4) When more than one consumer in a transaction has the right to rescind, the exercise of the right by one consumer shall be effective as to all consumers.
  
  Official interpretation of Paragraph 23(a)(4)
  
  (b)
  
  Official interpretation of Paragraph 23(b)
  
  (1) Notice of right to rescind. In a transaction subject to rescission, a creditor shall deliver two copies of the notice of the right to rescind to each consumer *********** rescind (one copy to each if the notice is delivered in electronic form in accordance with the consumer consent and other applicable provisions of the **Sign Act). The notice shall be on a separate document that identifies the transaction and shall clearly and conspicuously disclose the following:
  
  Official interpretation of 23(b)(1) Notice of Right To Rescind
  
  (i) The retention or acquisition of a security interest in the consumer's principal dwelling.
  (ii) The consumer's right to rescind the transaction.
  (iii) How to exercise the right to rescind, with a form for that purpose, designating the address of the creditor's place of business.
  (iv) The effects of rescission, as described in paragraph (d) of this section.
  (v) The date the rescission period expires.
  (2) Proper form of notice. To satisfy the disclosure requirements of paragraph (b)(1) of this section, the creditor shall provide the appropriate model form in appendix H of this part or a substantially similar notice.
  (c) Delay of creditor's performance. Unless a consumer waives the right of rescission under paragraph (e) of this section, no money shall be disbursed other than in escrow, no services shall be performed and no materials delivered until the rescission period has expired and the creditor is reasonably satisfied that the consumer has not rescinded.
  
  Official interpretation of 23(c) Delay of Creditor's Performance
  
  (d) Effects of rescission.
  
  Official interpretation of 23(d) Effects of Rescission
  
  (1) When a consumer rescinds a transaction, the security interest giving rise to the right of rescission becomes void and the consumer shall not be liable for any amount, including any finance charge.
  
  Official interpretation of Paragraph 23(d)(1)
  
  (2) Within 20 calendar days after receipt of a notice of rescission, the creditor shall return any money or property that has been given to anyone in connection with the transaction and shall take any action necessary to reflect the termination of the security interest.
  
  Official interpretation of Paragraph 23(d)(2)
  
  (3) If the creditor has delivered any money or property, the consumer may retain possession until the creditor has met its obligation under paragraph (d)(2) of this section. When the creditor has complied with that paragraph, the consumer shall tender the money or property to the creditor or, where the latter would be impracticable or inequitable, tender its reasonable value. At the consumer's option, tender of property may be made at the location of the property or at the consumer's residence. Tender of money must be made at the creditor's designated place of business. If the creditor does not take possession of the money or property within 20 calendar days after the consumer's tender, the consumer may keep it without further obligation.
  
  Official interpretation of Paragraph 23(d)(3)
  
  (4) The procedures outlined in paragraphs (d)(2) and (3) of this section may be modified by court order.
  
  Official interpretation of Paragraph 23(d)(4)
  
  (e) Consumer's waiver of right to rescind. The consumer may modify or waive the right to rescind if the consumer determines that the extension of credit is needed to meet a bona fide personal financial emergency. To modify or waive the right, the consumer shall give the creditor a dated written statement that describes the emergency, specifically modifies or waives the right to rescind, and bears the signature of all the consumers *********** rescind. Printed forms for this purpose are prohibited.
  
  Official interpretation of 23(e) Consumer's Waiver of Right to Rescind
  
  (f) Exempt transactions. The right to rescind does not apply to the following:
  
  Official interpretation of 23(f) Exempt Transactions
  
  (1) A residential mortgage transaction.
  (2) A refinancing or consolidation by the same creditor of an extension of credit already secured by the consumer's principal dwelling. The right of rescission shall apply, however, to the extent the new amount financed exceeds the unpaid principal balance, any earned unpaid finance charge on the existing debt, and amounts attributed solely to the costs of the refinancing or consolidation.
  (3) A transaction in which a state agency is a creditor.
  (4) An advance, other than an initial advance, in a series of advances or in a series of single-payment obligations that is treated as a single transaction under  1026.17(c)(6), if the notice required by paragraph (b) of this section and all material disclosures have been given to the consumer.
  (5) A renewal of optional insurance premiums that is not considered a refinancing under  1026.20(a)(5).

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 07/27/2023

  You did not insert the point that you need clarification on.

  Business Response

  Date: 10/06/2023

  Hello,

  Although the customer has several unpaid payments remaining on their device, we have issued a refund for the charge made on June 16, 2023.

  We are committed to working with the customer to address and settle this outstanding debt through alternative means. 

  Kind regards,

  Audicus

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Could not use hearing aids due to making tinnitus worse and had a 14 day return and I returned them in 4 days due to the ringing in my ear they are refusing to close out case with the financial department and have the receipt of returning the hearing aids and they want me to keep paying payments when the product has been returned.

  Business Response

  Date: 06/30/2023

  Hi there,
  

  We apologize for the delay here - this customer has now been refunded the full amount of his purchase.

  Kind regards,

  Audicus 

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product is Defective. Hearing aids were sent to repair, then sent to the manufacturer, replaced, and the issue with Bluetooth cutting and skipping is still occurring. Issue persists with multiple devices and multiple apps, even direct downloads. Months of troubleshooting and replacement have led me to believe the product itself is defective.

  Business Response

  Date: 05/23/2023

  Hi there,

  We are actively working with this customer to try and resolve the technical issue she encountered. We provided her with a brand new set of hearing aids earlier this month to eliminate the possibility of any isolated product issues. We understand that customers may require some time to thoroughly test their new hearing aids and provide feedback. We remain committed to ensuring a satisfactory resolution and will continue to assist the customer accordingly.

  Kind regards, 

  Audicus

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to receive hearing aids and was put on a monthly plan. This monthly plan has wound up charging me $1048 more than the hearing aids cost to buy outright and they apparently want to continue to charge me every month and if I want to not be charged anymore they want me to send the hearing aids back even though I paid for the ***************** $1048. They do not have a portal on their website to allow customers to look up their account and see how much they have paid. I had to ask three times before they would even give me the actual statements that shows the amounts that I have paid. They clearly do this on purpose so customers dont have a means to look at their balance nor the model of hearing aids that they received. I imagine most of their customers are elderly and are being taken advantage of. People should know about this. Audicus is ripping people off. I want my $1048 back and plan to keep the product that I have paid for.

  Business Response

  Date: 08/21/2023

  We cancelled this customer's membership in March 2023 out of courtesy, despite not receiving the hearing aids back in our office which are required for cancellation. The customer is not due any form of refund. We also sent her a breakdown of the membership costs to show her that she actually paid $562 less than what it would have cost had she purchased the hearing aids, insurance, and care upfront. There has been no further communication from the customer since March after we shared the breakdown of pricing. 

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to credit my returned product.In the Fall of 2022 I ordered hearing aids with the 90 day guarantee for approximately $177. Tried and returned per the policy in early January. Contacted **************** by email so sent the proper shipping label for return and have proof of delivery. Still waiting for my credit now at the end of January. 2 weeks ago I got an email from customer service that we support your credit to be expedited, but still not processed. Not exactly good customer service.

  Business Response

  Date: 03/03/2023

  Hi,

  
  Unfortunately, this person has the wrong business. They ordered from a company called "Audious" *************************; - our business is Audicus (********************************)
  Can you please remove this complaint from our profile as this person has never been a customer of ours and needs to contact the correct company about their refund.
  
  Kind regards,
  *****

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I am sorry I got the wrong company - please withdraw my complaint.  I will refile with the other business.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Audicus Hearing Aids and was connected their ************************* Office. I paid for hearing aids. I was told I have to take another hearing test. as the original test results were incorrect. I took the second test and that did not give accurate result, again. I no longer want to deal with the Audicus Hearing Aids. I have e-mailed them three times for the refund of $2,596.00 and they are ignoring my request and suggesting I take the test a third time.

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************