Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 10th, 2023 I worked a split shift. I worked from 9am-7:40pm. When I got home I cashed out my earnings for the time worked. I then came back to work from 9:31pm-1200am the same day, September 10th 2023. On September 11th, 2023 I worked from 1200am-1:33am and again at 4:03pm-5:25pm. I was not paid for my 9:31pm-1200am shift on September 10th, 2023 as well as my shifts from September 11th, 2023 and september 13th, 2023. I contacted daily pay as to why I did not receive my payment whereas they told me that my account was negative from the cash out I did for my shift from September 10th, 2023 from 9:00am-7:40pm. When I asked why this was they told me they needed to repossess the money so that they could pay it to my paycheck since I worked over my employers limited hours per day. So I asked why I was able to cash out my earnings only to have them taken back. The problem here is that I had already spent the cash out on bills. They took money in the amount of my cash out from my September 10th, September 11th, and September 13th shifts leaving me with a total of 18 dollars and some change to live off of. I find it very unjust that they would pay me my cash out and then rip it back away and take it from me only to give it back on pay day a week and a half later. When I asked why I had to pay it back I was told it was a technical issue that was going to be worked on. I was left without money for days because of this and had to take out personal loans and overdraft my bank account using overdraft protection to pay my bills. I want my money and I want it now. Attached are the supporting documents showing that my money was made available with my shifts but shows only an ***** cash out with the remainder of my available pay as unavailable with no way to show the history of the negative balance or the repayment of the money. I would like my ****** cents that you guys took back from me to be deposited into my account immediately.

  

  Business Response

  Date: 09/19/2023

  *****,
  
  We apologize if you have experienced any confusion in regards to how DailyPay service works. One of our Customer Experience Analysts will reach out to you today (09/19) to discuss your concerns and answer any questions which you may have.
  
  Best,
  
  DailyPay Customer Experience Team.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iwas able to check my balance on my account and it was up to $706. Upon checking it this morning it read it was $400. Yet there are no transactions showing where $300 were spent or transferred. I brought it to their attention, and the customer service agent, ******************************* simply just would ignore me. Didn't even try helping me. And now They won't allow me to log in to my account. I tried logging in with my biometric login option, I tried my password, and even logging in through ****** with my ****** account on file and I can't get in at all!I have screen shots of my logging in attempts and even have the transcript from the live chat with *******************************. And my account says account not found.

  

  Business Response

  Date: 09/18/2023

  Dear ****,
  
  We apologize for any confusion caused when reaching out to our support team. One of our Customer Experience Analysts ensured to reach out to you on 9/15, the day you left us messages requesting a response. We hope that the clarification and advice provided in regards to the cancellation process and how this impacts your balance were helpful. Please do not hesitate to reach out to our Support Team if you have further questions, or let us know if we can be of further assistance.
  
  Best,
  
  DailyPay Customer Experience Team
  
  

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the business server ******** in regards to account issues. I have not been contacted in the five business day time line they told me. I have called four separate times and continue to get the run around.

  

  Business Response

  Date: 09/26/2023

  Dear ******, We apologize for any delays you have experienced while attempting to reach out to our Support Team.  One of our Escalation Specialists will follow-up with you within the next 24-hours regarding the issues with your account. Again, we sincerely apologize for any frustration and inconvenience caused at this time.
  
  

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two dates of transactions. Aug. 25 2023 And September 8 2023. From my place of employment, family dollar. That's 4 weeks....two paychecks... resulting in having to resign my keys because I can't work and not get paid and I'm only being told by supervisors and managers that it is daily pay. I need answers. Please. Whoever hacked my account is responsible, but daily pay is responsible for letting happen.... not impressed and am seeking legal assistance.

  

  Business Response

  Date: 09/18/2023

  Dear ******,
  
  We apologize for any inconvenience caused by the pause of your DailyPay account while your claim was being investigated. Your reimbursement payment has already been sent to you. Our Support Team has notified you accordingly.
  
  Please do not hesitate to let us know if we can be of further assistance.
  
  Best,
  
  DailyPay Customer Experience Team.

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was fraudulently accessed and money was withdrawn. I reported this to the company within 10 minutes of the account being accessed. More than enough time for the transaction to be stopped. The customer service representative stated that someone from the fraud department would contact me within 24 hours. I was not contacted. Its now been 10 days. Ive called several times. I was hung up on twice and left on hold for 30 minutes at a time. No one will help resolve this. Since then the remaining balance on my account has not been transferred to me.

  

  Business Response

  Date: 09/18/2023

  Dear *********,
  
  We apologize for any inconvenience caused by the pause of your DailyPay account while your claim was being investigated. Your reimbursement payment has already been sent to you. Your account has been reactivated following your confirmation of its security. Our Support Team has notified you accordingly.
  
  Please do not hesitate to let us know if we can be of further assistance.
  
  Best,
  
  DailyPay Customer Experience Team

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN WITH MY NEW JOB FOR THE PASS MONTH. I CONTACTED DAILYPAY TO UPDATE MY EMPLOYER ON THE **** THEY FAILED TO DO SO. I BEEN IN CONTACT WITH THEM FOR A MONTH AND STILL NO PROCESS. NOTHING HAS BEEN DONE. IF I HAVE TO WAIT THIS LONG FOR HALF MY MONEY I MAY AS WELL FOR PAY DATE AND MYSELF THE STRESS.

  

  Business Response

  Date: 09/14/2023

  Hi *******,
  
  We apologize for the inconvenience and frustration caused while working with our Support Team to have your account reinstated to active status. Your concern was escalated and account  successfully activated.
  
  Please do not hesitate to let us know if we can be of further assistance.
  
  Best,
  
  DailyPay Customer Experience Team.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fund transfers and dailypay double taking money from paycheck. I am sending attachments so please review them. I get paid biweekly so if you transer funds before paycheck dailypay will still take from that period and then take it again

  

  Business Response

  Date: 09/12/2023

  ******,
  
  We apologize if you have experienced any confusion in regards to how DailyPay service works. Our Support Team has sent you a detailed explanation as well as offered you the option of a telephone conversation in effort to address any concerns you may have.
  
  To confirm, as you are an active DailyPay user, your paychecks come to ******************** to cover any early transfers you request ahead of payday. The difference between the paycheck amount and the early transfer amount is passed to you free of charge on payday. Our Support Team would be happy to review and help reconcile the payment amounts we have received from your employer with the payments we have passed on to you.
  
  Please let us know if we can be of further assistance.
  
  Best,
  
  DailyPay Customer Experience Team.

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily Pay has once again refused any resolution that would help my situation. They re-activated my account without permission so they could steal my paycheck. This is not the first time. They stole $700 which I was never able to recover because they couldnt keep their record straight. I havent had food for my family in over a week and every time I reach out to daily pay the disconnect me through voice call or chat system. I have not been paid anything in over three weeks. Daily pay is rotten to the core. They are stealing money and causing hardships that should never happen for an optional service.

  

  Business Response

  Date: 09/13/2023

  *******, 
  Sorry for the recent poor experience with our support and difficulty in resolving your concerns to your satisfaction. One of our Customer Experience Analysts has contacted you via email and will work to resolve your issue as soon as possible. Please reply back to them directly via that email in order to resolve your issue. Sorry for the inconvenience we have caused. 

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am missing an entire week from my pay, over $500. There has been escalation tickets yet no one has reached out to resolve the issue. We are on a 2 week pay period, yet the system keeps showing one week and deletes the other in dailypay, then the next day it will show the other week and delete the current week, it shows I am in he negative for the two weeks because it keeps showing one week and delete that week then show the next. Then it'll delete that one and show the previous never both together. The reflected balance shows one week in my two weeks pay period which now has ended and I am still missing an entire week of pay. I use my dailypay on a regular basis and when I haven't been able to use it because of this error and missing $500 my vehicle insurance has lapsed, my rent is due *** I can't even buy food yet customer service keeps giving me the run around when obviously there is some kind of glitch.

  

  Business Response

  Date: 09/13/2023

  Dear ******,
  
  We are very sorry to hear about your frustrating experience while using our service. Your concerns were escalated and our team worked diligently to help resolve.
  
  Please do not hesitate to reach out to our Support Team if we can be of further assistance.
  
  Best,
  
  DailyPay Customer Experience Team.

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I waited several days well beyond the escalation period and all I ever received was the same candid scripted response that was just give here. My birthday was September 8th, my escalation was a week prior I made it clear I had plans and relied on daily pay. I sent several response and received no reply. I received no resolution I just had to wait until my job sent my entire check. Well after my birthday. Daily pay ruined my birthday and almost made me lose several bills due to my dependence on the app on a daily basis. I am very disappointed 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 10/10/2023

  Hello ******, 

  We apologize for the inconvenience and frustration caused while working with our Support Team regarding your Available Balance. One of our Customer Experience Analysts will be contacting you today to further assist you. 

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Daily Pay thru my employer, State Collections. For the most part, I have never had any issues with receiving my payments. However, last night I did a next day deposit of $64.01 and it never hit my bank. So, I called my bank, and there is nothing pending. So, I call Daily Pay for my transfer ID and the rude woman, either ******** or ******, (hard to understand) refused to give it to me. Said she had to wait until 5pm. That is unacceptable, as I transferred the money ** I need it now. She again refused. So, I asked for a supervisor. She put me on hold and came back, said none are available and one would call me back in 24 hours. I said I would wait, she said no. I said again I'm not waiting 24 hours, she said to bad and hung up on me. This is UNACCEPTABLE especially when we are waiting for our funds. This agent needs to be FIRED and my transaction ID needs to be supplied to me NOW

  

  Business Response

  Date: 09/11/2023

  Hope,
  
  We apologize for any inconvenience in relation to the timing of your transfer from your DailyPay benefit. Please refer to the email sent to you by our Customer Experience Analyst on 09/11/2023.
  
  Best,
  
  DailyPay Customer Experience Team.

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The business STILL has not sent me my transaction ID. All they did was close my account. See, they sent me a follow up email to get my opinion on the agent who was on the phone with me. I gave my opinion, which was not a very good one. So, instead of helping me, they close my account and say it can never be opened again. I still don't have the transaction ID or my money. I've contacted a lawyer, I am going to file legal action against daily pay. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 09/28/2023

  Hope,
  
  Your Trace ID number has been forwarded to your employer as of 09/28. Please contact your HR department to obtain this.
  
  Best,
  
  DailyPay Customer Experience Team

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have received the payment into my account. Please close my daily pay account completely if not done already. 
  
  Sincerely,
  
  *************************