Complaints

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Regarding Bloomberg Tax. Been a decades long customer. My father, who was also the owner, passed away in August of 2022. I continued my fathers firm and in my grieving/transition, I missed the 30 day renewal notice. I only need 1 license for BNA tax planner since my father is dead and the other *** no longer works with us. They flatly denied my request and threatened collections. Zero respect for loyalty and zero empathy. Why am I paying for 2 extra licenses. One for a dead person and one for someone who no longer works with it. Absolutely no exceptions due to a death of the owner. All for the sake of to ensure fairness and consistency for all of our clients. Not to mention, as the new owner, my signature is not on any type of agreement. The person who signed is dead. This should trigger a new agreement being signed by the new owner. Poor customer service for a long term customer.

  Business response

  01/02/2025

  Having looked at our internal records with respect to this account, we do not see any requests from the customer associated with this matter.  However, following the receipt of the customer's ******************** complaint, we have commenced the process of reducing the number of licenses to our services for this account.  This license modification will be made retroactive, dating back to the beginning of the current renewal period.

  Customer response

  01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ****
  
  
  
   
  
  

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I did not realize I was being automatically renewed for a one-year subscription to ************************ digital service. Bloomberg refused to cancel the subscription after the renewal date. Bloomberg refused to refund all or part of the subscription price. Bloomberg said that they sent an email one month prior to the renewal warning me of the upcoming charge and that for this reason, they have no responsibility to reverse the subscription charge.

  Business response

  12/20/2024

  ******************************************** subscribed on 11/28/2023 to a Digital Annual subscription. The offer selected stated that the $120 was an introductory price for a limited time, and that the price would increase to $299 after 1 year.  At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $299 every year." On 10/28/2024, a renewal reminder email with the subject line, Renewal Reminder ************************, was sent to ************************ a month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $299 Your introductory period is coming to an end. On 11/28/2024, you will be charged $299. At no time prior to renewal did the customer contact us to cancel the subscription. ******************************************** contacted us to cancel on 12/17/2024 (after the charge had already been processed). Although contrary to our terms of service, we processed a full refund for $299 for the last charge and sent the customer a confirmation email on 12/18/2024.

  Customer response

  12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I tried to sign up for a print edition of Bloomberg. After 2 weeks of nothing delivered realized something was wrong. Called and found out I got a digital subscription. I cannot and will not use this, and I'm still not getting what I was trying to purchase. I want a full refund of the $149. I have spent hours on the phone with no resolution and as much as I enjoy the PRINT journalism will never use digital so don't want to pay for something I won't use. I never would have signed up if it was clear on the site I had to have both print and digital. I thought I was getting print only. Unclear sales and horrible customer service have me never wanting to use Bloomberg again.

  Business response

  10/31/2024

  ********************** purchased a Digital Annual subscription on August 15, 2024. The offer page and our checkout page both list what you get with your subscription, and a print edition was not listed. ********************** contacted us on September 7, 2024 requesting print, not digital access. We responded to let the customer know that the print magazine comes with our annual access + Businessweek offering, and we did not receive a response from the customer on that case. ********************** created a new case on October 10, 2024 asking for a refund. Although contrary to our Terms of Service, we processed a full refund on October 21, 2024 and confirmed with the customer via email.

• Initial Complaint

  10/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10/6 I received a notification via rocket money that there was a $415 charge coming from my bank account - when I looked into this, I saw it was coming from bloomberg business week. I immediately reach out to them to get this refunded, as I haven't used Bloomberg in at least 2 years since I worked in finance. I don't remember ever signing up for this, but if I did, it was with my previous employer who paid for these services with email addresses I likely don't have access to - I explained I don't even know what my account info is and I want it canceled and refunded (this was the same day I saw the charge) and they responded saying they would cancel my account but are unable to refund me. Again, I have no idea this even existed nor what email was associated with it, so had no way to see I had a recurring charge or there were any terms of service. $415 is a lot of money to suddenly be pulled from an account when I never knew my card was tied to it (and I'd imagine you could even see how many times I've logged in (0) if you're able to find an account under my name (since I have no idea the email/am assuming it's one that I don't have access to since I don't work at those companies any more). Please refund me this money as this has been an extreme pain having to go to my bank, notify people on this forum, etc.

  Business response

  10/17/2024

  *********************** subscribed to a Digital Annual subscription on 10/4/2021 for $290. The offer selected stated that the $290 was an introductory price for a limited time, and that the price would increase to $415 after one year.  At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $415 every year." On 09/4/2024 a renewal reminder email was sent to ***********************, a month prior to the charge, informing the customer about the upcoming charge stating "Your subscription will automatically renew on 2024-10-04, and youll be charged $415" At no time prior to renewal did the customer contact us to cancel the subscription. *********************** contacted us to cancel on 10/06/24 (after the charge had already been processed). Although contrary to our terms of service, we processed a full refund for the last charge of $415 as requested and sent the customer a confirmation email on 10/10/24.

• Initial Complaint

  10/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I signed up for Bloomberg news in September last year with an introductory subscription price is $129. In September of this year, before the trial period ended, I cancelled the subscription upon notification in my account and I didn't have intention to renew. I was surprised to see the charge of $299 on my credit card anyway from **************************. The customer service said that they emailed me about canceling subscription 45 day before which I never received. Also, it supposed to be a charge for the "next" year which absolutely makes no sense. I am requesting the full refund because I canceled it. I also had to file disputes with my credit card company. I also want my credit card information to be removed from my profile because I don't trust ************************** anymore.

  Business response

  10/10/2024

  ************************** purchased a Digital Annual subscription on September 14, 2023. The offer selected stated that the $129 was an introductory price for a limited time, and that the price would increase to $299 after 1 year. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $299 every year." On 08/15/2024 a renewal reminder email was sent to **************************, a month prior to the charge, informing the customer about the upcoming charge stating "Your subscription will automatically renew on 2024-09-14, and you’ll be charged $299." Our records show that the renewal reminder email was opened on 8/17/2024, 8:20 AM, three weeks prior to the charge. At no time prior to renewal did the customer contact us to cancel the subscription. [email protected] contacted us to cancel on 09/18/24 (after the charge had already been processed) requesting a refund. Although contrary to our terms of service, we are willing to process a refund. However, this customer filed a dispute with their credit card company and we are unable to process a refund on accounts that have dispute status. If the customer cancels the chargebacks, we will be able to process a refund on the $299 charge as requested.

  Customer response

  10/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and as requested I have canceled the chargeback. My credit card has rebilled my account for $299 on October 1 and the charge will reappear on my next statement so Bloomberg can refund me. 
  
  Sincerely,
  ******** *******

• Initial Complaint

  06/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am disputing the automatic renewal of my contract (Agreement No. *******) with Bloomberg Finance L.P. and their subsequent request for a buyout payment. The contract was automatically renewed, but Bloomberg Finance L.P. did not provide the required written notice of the renewal, as mandated by New York General Obligations Law 5-903.According to this law, an automatic renewal provision is unenforceable unless the service provider gives written notice of the renewal at least fifteen days and not more than thirty days before the deadline for termination. Bloomberg Finance L.P. failed to provide this notice, making the automatic renewal clause unenforceable.I requested cancellation of the services before the current term expired, complying with the contract's requirement of a 60-day prior notice. Despite this, Bloomberg Finance L.P. has demanded a buyout payment, which I believe is unjustified given their failure to provide the legally required renewal notice.I have documented all relevant communications (mail, email, and phone records) between Bloomberg Finance L.P. and myself, clearly showing that I did not receive the required written notice within the specified timeframe.I have formally communicated this dispute to Bloomberg Finance L.P. and requested that they acknowledge the termination of the contract without any further charges. However, I have not received a satisfactory response.

  Business response

  06/24/2024

  While we do not agree that the referenced statute applies in this situation, we nonetheless waived the buyout charge as a business accommodation.  As such, we believe this complaint is now resolved.

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a subscriber of ************* for about a year. When it came time to renew my subscription this year my billing was expired. Seeing the renewal price ($299) was approximately double my subscribed price ($159) I chose to cancel the subscription. When I went to cancel my subscription I was offered a chance to renew at the previous rate of $159, which I accepted. I was surprised to find that when my billing went through it was for $299. When I reached out to customer support they indicated my renewal was for the *next* year, which makes no sense logically. I requested they adjust the billing appropriately to the renew, or pending that cancel my subscription. They declined any chance of resolution and simply stated that per their billing agreement they offer no refunds or cancelations. I request the organization honor the offered renewal rate (or if not, cancel the subscription for a full refund).

  Customer response

  06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Attempted to unsuscribe from ************* mailings multiple times but last step, the "Submit" button does not work. Problem present for a week.

  Business response

  05/28/2024

  We processed the request from ******************* to opt out of marketing emails and this email address has not received any email from us since May 18, 2024.
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for Bloomberg news at the end of last year with an introductory subscription price is $1.99. This signup was done through an iPhone using Apple Pay. In December of last year, before the trial period ended I cancelled the subscription on my phone and deleted the App. I caught the bill in January and notified them again via Email, and I opened a credit card dispute then. But ever since then they have been charging me $34.99 per month and I cannot seem to stop them. I have no account to log into, I have no App on my phone. I have file additional disputes with the credit card company, but again this month they charged me, it's never ending! Bloomberg is engaging in fraudulent business practices. 1. I want ALL charges since December refunded. 2. I want an apology from the company for wasting so much of my time trying to deal with their obviously fraudulent business practices. In parallel, I have read all the other company's about this company on *******, clearly this is a pattern of fraud and there Bloomberg needs to be confronted in court about this matter through class action litigation.

  Business response

  05/20/2024

  ************************** subscribed to a Bloomberg.com Digital monthly subscription on October 3, 2023. The offer selected stated that the $0.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 12/27/2023, one week prior to the charge, an email with the subject line "Bloomberg.com Renewal Notification" was sent to ************************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 1/03/2023, you will be charged $34.99." ************************** did not contact us prior to submitting this complaint. We attempted to refund but the charges were disputed and we are unable to refund charges while they are being disputed. If the customer cancels the chargebacks, we will be able to process a refund on the five $34.99 charges as requested.

• Initial Complaint

  03/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On February 12, 2024 I tried to access an article on Bloomberg.com that was behind a paywall. I signed up for a subscription service for 1.99 for the first 3 months and ***** after that. I never intended to keep the subscription but figured I could cancel pretty easily. I did not receive a confirmation email and when I logged in to my account, the accounts page did not show an active subscription. My card was charged $1.99, and I figured I'd check back later to cancel the account. On March 12, I was charged $1.99 again. I logged in to my account and still didn't see an active subscription, so I contacted their customer service (support case *********. I gave them: my credit card details, details about the two transactions, my customer ID, alternate emails the account could be under, and the fact that I subscribed through bloomberg.com, not a mobile app.They told me that the subscription was purchased through the Apple App Store and I needed to cancel through them. But I have no subscriptions through the app store. I sent them proof of my current App Store subscriptions and they still insisted they couldn't cancel it because it was purchased through Apple. I told them that I used Apple Pay to pay for the subscription, but it was like a regular credit card transaction in a mobile browser. I just happened to use Apple Pay instead of a credit card. The transaction details I sent clearly show that I was charged by Bloomberg, not Apple. They replied on March 18 and said they are unable to locate an account with the information I gave them. The only option I had was to cancel my credit card, which was very inconvenient.They should not be able to charge an credit card without linking it to an active account. I would like them to look into this matter to find out what happened so that they can make sure it doesn't happen to other customers. It's disappointing to see a reputable organization like Bloomberg struggle with basic subscription management.

  Customer response

  04/03/2024

  Better Business Bureau:
  
  Bloomberg was able to identify that there was a typo in the email address on their end. Somehow, an extra e was added to the email address they had on file for me. They were able to find the subscription and cancel it, and they also refunded the two months worth of fees.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩