ComplaintsforBloomberg L.P.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am disputing the automatic renewal of my contract (Agreement No. *******) with Bloomberg Finance L.P. and their subsequent request for a buyout payment. The contract was automatically renewed, but Bloomberg Finance L.P. did not provide the required written notice of the renewal, as mandated by New York General Obligations Law 5-903.According to this law, an automatic renewal provision is unenforceable unless the service provider gives written notice of the renewal at least fifteen days and not more than thirty days before the deadline for termination. Bloomberg Finance L.P. failed to provide this notice, making the automatic renewal clause unenforceable.I requested cancellation of the services before the current term expired, complying with the contract's requirement of a 60-day prior notice. Despite this, Bloomberg Finance L.P. has demanded a buyout payment, which I believe is unjustified given their failure to provide the legally required renewal notice.I have documented all relevant communications (mail, email, and phone records) between Bloomberg Finance L.P. and myself, clearly showing that I did not receive the required written notice within the specified timeframe.I have formally communicated this dispute to Bloomberg Finance L.P. and requested that they acknowledge the termination of the contract without any further charges. However, I have not received a satisfactory response.

  Business response

  06/24/2024

  While we do not agree that the referenced statute applies in this situation, we nonetheless waived the buyout charge as a business accommodation.  As such, we believe this complaint is now resolved.

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a subscriber of ************* for about a year. When it came time to renew my subscription this year my billing was expired. Seeing the renewal price ($299) was approximately double my subscribed price ($159) I chose to cancel the subscription. When I went to cancel my subscription I was offered a chance to renew at the previous rate of $159, which I accepted. I was surprised to find that when my billing went through it was for $299. When I reached out to customer support they indicated my renewal was for the *next* year, which makes no sense logically. I requested they adjust the billing appropriately to the renew, or pending that cancel my subscription. They declined any chance of resolution and simply stated that per their billing agreement they offer no refunds or cancelations. I request the organization honor the offered renewal rate (or if not, cancel the subscription for a full refund).

  Customer response

  06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for Bloomberg news at the end of last year with an introductory subscription price is $1.99. This signup was done through an iPhone using Apple Pay. In December of last year, before the trial period ended I cancelled the subscription on my phone and deleted the App. I caught the bill in January and notified them again via Email, and I opened a credit card dispute then. But ever since then they have been charging me $34.99 per month and I cannot seem to stop them. I have no account to log into, I have no App on my phone. I have file additional disputes with the credit card company, but again this month they charged me, it's never ending! Bloomberg is engaging in fraudulent business practices. 1. I want ALL charges since December refunded. 2. I want an apology from the company for wasting so much of my time trying to deal with their obviously fraudulent business practices. In parallel, I have read all the other company's about this company on *******, clearly this is a pattern of fraud and there Bloomberg needs to be confronted in court about this matter through class action litigation.

  Business response

  05/20/2024

  ************************** subscribed to a Bloomberg.com Digital monthly subscription on October 3, 2023. The offer selected stated that the $0.99 was an introductory price for a limited time, and that the price would increase to $34.99 after 3 months. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 12/27/2023, one week prior to the charge, an email with the subject line "Bloomberg.com Renewal Notification" was sent to ************************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 1/03/2023, you will be charged $34.99." ************************** did not contact us prior to submitting this complaint. We attempted to refund but the charges were disputed and we are unable to refund charges while they are being disputed. If the customer cancels the chargebacks, we will be able to process a refund on the five $34.99 charges as requested.

• Initial Complaint

  03/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On February 12, 2024 I tried to access an article on Bloomberg.com that was behind a paywall. I signed up for a subscription service for 1.99 for the first 3 months and ***** after that. I never intended to keep the subscription but figured I could cancel pretty easily. I did not receive a confirmation email and when I logged in to my account, the accounts page did not show an active subscription. My card was charged $1.99, and I figured I'd check back later to cancel the account. On March 12, I was charged $1.99 again. I logged in to my account and still didn't see an active subscription, so I contacted their customer service (support case *********. I gave them: my credit card details, details about the two transactions, my customer ID, alternate emails the account could be under, and the fact that I subscribed through bloomberg.com, not a mobile app.They told me that the subscription was purchased through the Apple App Store and I needed to cancel through them. But I have no subscriptions through the app store. I sent them proof of my current App Store subscriptions and they still insisted they couldn't cancel it because it was purchased through Apple. I told them that I used Apple Pay to pay for the subscription, but it was like a regular credit card transaction in a mobile browser. I just happened to use Apple Pay instead of a credit card. The transaction details I sent clearly show that I was charged by Bloomberg, not Apple. They replied on March 18 and said they are unable to locate an account with the information I gave them. The only option I had was to cancel my credit card, which was very inconvenient.They should not be able to charge an credit card without linking it to an active account. I would like them to look into this matter to find out what happened so that they can make sure it doesn't happen to other customers. It's disappointing to see a reputable organization like Bloomberg struggle with basic subscription management.

  Customer response

  04/03/2024

  Better Business Bureau:
  
  Bloomberg was able to identify that there was a typo in the email address on their end. Somehow, an extra e was added to the email address they had on file for me. They were able to find the subscription and cancel it, and they also refunded the two months worth of fees.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  03/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Bloomberg.com does not respond to my repeated requests to remove my professional profile from its website. The page does not show my current employment status and is inaccurate and misleading to people who search for my name on ******* I want the profile permanently removed from the search crawling of ****** and Bing.Here is the page they need to fix.************************************************************************************

  Business response

  03/25/2024

  We have removed ************************** profile from Bloomberg.com, and we also separately requested that ****** de-index that page, which we just learned has been completed.  This is the desired outcome/settlement that ********************** requested.  Thanks.  

  Customer response

  03/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************************
  
  
  
   
  
  

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for Bloomberg news letters via email. After doing so, they only sent me teasers asking me to buy a subscription. But the unsubscribe button at the bottom of the emails never works. I've tried maybe 8 or 10 times. Sometimes the button is a link to a subscription offer. Sometime a teaser for more articles. Two times I got the unsubscribe page, but the submit button did not work. I'm getting multiple emails a day which I now consider spam.

  Business response

  02/26/2024

  ****************** subscribed to two e-mail newsletters "Evening Briefing" and "Tech Daily" on January 19, 2024. The log for this email address does not show any unsubscribe attempts. We unsubscribed ****************** from newsletters and marketing emails.

  Customer response

  03/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  It has been partially resolved in that you claimed to have removed my email from those letters. And for a little while now, I have not been receiving your letter.  However, your response in no way addressed the fact that your unsubscribe links did not work. Your claim that you didn't log any attempts avoids the issue.  When I clicked on the unsubscribe link in the emails I received, I was directed either to an add to subscribe to more things or an unsubscribe page that didn't work.  If I never receive another letter, I will be partially satisfied. But I don't trust you, given your evasive response. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  01/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On January 26th I received a charge on my Paypal account from ******************** for $830 dollars. The next day I called Bloomberg to dispute the charge but they were not available on the weekend. I finally got a hold of someone on Monday 1/29. It turns out that the charge was for ************* news feed and the payment was re-enrolled from my original purchase on Jan 26, 2022. I asked for the service to be cancelled and they said I had prepaid for the next two years and they wouldn't refund any of my money despite my only having access for a weekend! They also mentioned that they had sent me an email, but I have no record of receiving that email, and to top it off, they literally increased the price from roughly $545 to $830 this time! Its highway robbery! They even had the nerve to tell me that if I had called before Friday, the price would have been $360 for the next 2 years. Eight hundred dollars is a lot of money but how they think think they can get away with charging someone 2x and then not cancelling despite it only being a single day is what is really crazy to me. To make matters worse I haven't even used the website in a year so I had forgotten all about it. Thank you so much for helping.

  Customer response

  01/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  01/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Auto renewal processes in the amount of $830 1/12/2024 and I called on the same day of processing to cancel and refund. I had no intention of renewing and made every effort to contact Bloomberg right away. While the service was cancelled they were not willing to refund. This lack of willingness to refund on the same day of transaction is unethical. Folks miss emails or it goes to junk so it is not always a reality that cancellation occurs in advance.

  Customer response

  01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bloomberg is charging me $415 for a magazine subscription that I do not want. They charged me on New Year's Eve 2023.Account number ************ I tried to cancel immediately when it was charged, but they are saying, "Sorry too late". They are charging me for the the next 364 days for a $415 service I no longer desire to have.I get all of Bloomberg's emails, except their "$415 subscription warning" email see to go directly to spam/junk mail, so people do not see the incoming $415 bomb they are dropping on unsuspecting people.

  Customer response

  01/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  Thank you Bloomberg for resolving this issue, my faith in Bloomberg has been restored!

  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  12/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a subscription for one year that auto-renewed as of November 20, 2023. On that day, I canceled my subscription online so I wouldn't be charged as I did not use the previous year's subscription. The online cancelation did not take effect and they charged me for another year at $415.00. I emailed a request to cancel and reverse the charge and they refused stating that it is in their terms and conditions. This email exchange took place on November 22, 2023, only 2 days after the renewal charge occurred. They would not acknowledge my online cancelation the day of November 20 nor would they reverse the charges.

  Business response

  12/21/2023

  ****************** subscribed on 11/19/2021 to a Digital Annual subscription. The offer selected stated that the $199 was an introductory price for a limited time, and that the price would increase to $415 after 1 year. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $415 every year." On 10/23/2023 a renewal reminder email was sent to ******************, a month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $415 Your introductory period is coming to an end. On 11/19/2023, you will be charged $415." At no time prior to renewal did the customer contact us to cancel the subscription. ****************** contacted us to cancel on 11/22/23 (after the charge had already been processed). Although contrary to our terms of service, we processed a full refund for the last charge of $415 and sent the customer a confirmation email on 11/27/23.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩