ComplaintsforAmerican International Group, Inc. (AIG)

• Initial Complaint

  02/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I've been in the process of trying to change the ownership of a life insurance policy provided by American General for over a month now and I've filled out all the proper paperwork and information and have mailed all the documents necessary including personal information and they have told me they never received any of those and they're customer service has not been helpful nor truthful in returning phone calls when they say they will

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My mother passed away in March of 2021. I received notification from *** that she had named me as beneficiary of her policy number *********** . I filled out all the forms and sent in the claim asking to receive the funds in a lump sum. In May I received an e-mail from *** that there were documents missing (even though I had sent them earlier). I resent them. In September I received notification that they are unable to deposit the funds in an offshore account (I do not live in the ****) and that they will send the check by mail. Despite dozens of e-mails that were unanswered asking that they check if the funds had been sent and if not, why...In the beginning of January 2022 my son who resides in the **** intervened and called their ******* Offices (they only have a toll-free number which is impossible to call from abroad). They promised they would check and lo and behold in the beginning of February I received 3 checks totaling approximately $3,600 and a contract stating that I will receive the total sum of $23,000 in quarterly installments. I sent them an e-mail to the address that appeared on the contract asking why I would receive the annuity in installments when I specifically stated that I wished to receive it in a lump sum, and requested that I receive the remainder in a lump sum. I received an answer that the department that received the e-mail (whose e-mail address appeared on the contract) does not handle this policy. For the tenth time I asked to receive a regular (not toll-free) number so I may contact them and did not receive any answer.I deposited the 3 checks in my account, paid the appropriate bank fees for depositing foreign currency checks and the bank credited my account. A week later I get a call from my bank saying that the insurance company had CANCELLED the checks and they will be debiting my account for that sum. I finally found the appropriate e-mail address and asked *** why the checks had been cancelled. They said "call us".

  Customer response

  02/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  The business contacted me, explained the problem and informed that I will be receiving the funds due. 

  Sincerely
  ****************************************
  
  
  
   
  

  
  

• Initial Complaint

  01/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I just found out that *** is saying that I took out a loan in 2007 against a whole life insurance policy and that is wrong. I only took out one loan after being pressured by my insurance agent. The loan was for 500 but now they are saying I owe **** in compound interest and fees. I was never notified or told that the loan would cost me that much money and they never sent a repayment ****. Im very confused and I need help. Thank you

  Business response

  01/24/2022

  ********** *** ****** ******** ****** ******* ************ ******** ***        **** ***  **********                 ************  *******************************
  
  Thank you for your letter addressed to the American General Life Insurance Company (American International Group, ***** dated 01/21/22.  The purpose of this correspondence is to acknowledge receipt of the Bureaus complaint under the referenced File ID.
  
  Please make note that a properly detailed response to the complainants concerns would include specific policy related data and personally identifiable information.  Due to privacy concerns, the Company will not provide the Nonpublic Personal Information to your office.  As such, once we have completed our review,a complete response will be sent directly to *** ***************************** with specific details and an explanation addressing her concerns.  A letter will also be provided to the Bureau, notifying you of the completion and closing of the case.
  
  We appreciate your patience regarding your complaint and will work diligently to resolve this matter expeditiously. Should you have further questions or concerns, I can be contacted at ************ or ***************************************.
  
  Sincerely,
  
  
  
  *******************************
  Analyst
  Customer Solutions Unit
  
  MW/CS

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in March 2021 my grandmother passed away and left an insurance policy for my mother and I. After repetition of sending documents multiple times a day for a month finally we got a payout direct deposit to our bank accounts. Months later we start receiving messages that they overpaid us and now we have to pay over $1000 back to them. Not understanding why we would pay back anything they were in control of how much was split up amongst everyone now they made a mistake and its our fault. Let alone we went through hoops to get them everything they needed now they are harassing us because of their mistake.

  Business response

  01/07/2022

  Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

  Customer response

  01/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The company wants to address the issue privately but since Ive had such bad experiences with them Im not confident the issue will get resolved  once its just between the company and i I would be a lot more comfortable having a representation to direct me through this process or atleast on my behalf.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Complaint Details On 11-5-2021 I was rear ended by a ******* ******** van running 90 MPH while I was in my tow truck pulling another future tow truck . The ******* ******** van was totaled as well as my two Chevrolet C ****s . The Charter ******************* was hurt as were myself , my girlfriend and my infant son . On 11-6-2021 the Ohio State Trooper working the wreck called with the insurance company name of ************** Fire Insurance Company of ********** **. ESIS Claim number - **************. On Monday 11-8-2021 I called the insurance company who gave me the name of ESIS a 3rd party claims administrator . As of today Friday 11-12-2021 I have yet to talk to the adjuster ********************* ************ . ESIS is a joke . I have 2 totaled Chevrolet C ****s 2 destroyed 302 *********************** Marine engines hit by the Spectrum vans ladder , 3 heavy towing bills in 2 states and inside and outside storage clicking by the day in two states . ESIS has so many complaints on them this must be their normal operating procedure. I need a 3500HD DRW crew cab Dodge rental ASAP , I need my trucks and engines adjusted , I need paid for the damages , I need paid back for my expenses resulting from this wreck . ****************** please make something happen . ESIS is making your company look bad . ******* ******** is way better than ESIS . Fire them !

• Initial Complaint

  11/12/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Sept 14 2021 i filed for a lost device Oct ******* claim approved but issue with card due to lost wallet Oct ***************************** $149 deducted from my account Nov 1 I emailed for status check and they said they are waiting for the IT **** to fix issue Nov 6 I get email regarding contract cancel (which I never done)Nov 11 (current) I sent *** this msg; This is getting ridiculous. I should of had my device by now and this company is playing games with me. Money was removed from my account under false pretenses and *** has failed to honor their words of commitment to the customer and they care less and I will hold them responsible for any fees will incur for me cancelling my contract with ************** because I don't have my device & since a billion dollar company like *** forgets that nobody pays for something that don't use /out of reach,I want them to refund my money they received and send upgraded device free of charge for their ***** up

• Initial Complaint

  10/22/2021

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am seeking a reimbursement of ~$180 from *** Claims for Travel Insurance. One of my American Express credit card perks is to cover my cell phone in case of damage. I submitted all my documents, most important-- I summitted my credit card statement showing past two months of phone ****. The Insurance adjuster *************************** at **********, told me they need a **** statement from ************ (Boost). However, Boost does not provide billing statements. ****** told me this was their FIRST Boost claim. They said to send something with my name on it. So I send them a receipt of my phone purchase with my name AND a screenshot of my Boost homepage with my name and payment amount. I've been working on this for over a month and the last I heard from them was 6 days ago. I followed up yesterday and again today with no luck.I seek paid in full reimbursement of this claim from ***.

• Initial Complaint

  10/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  MY PHONE was stolen on October 18 that day I went to apple to use my apple care theft and loss prevention I explained to them what had happened and the current personal situation and predicament I was dealing with so they would help me file a claim since my problem was that of a unique circumstance. They helped me file for the claim and gather all needed information to speed up the process in order to get my claim approved as fast as possible understanding that this was in a very dire situation I needed to get my phone shipped asap. We got everything working and it was time to pay the detectable, the apple store was closing and I needed to make a deposit. When I attempted to pay the detectable I was asked for photo Id files and proof of purchase with no explanation and with no mention of that before so, I called apple who transferred me to *** where I spoke to two back to back customer reps who denied me my basic consumer rights and confrontational. I felt personally attacked by both

• Initial Complaint

  10/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a service plan for my refrigerator with **** I need service on my refrigerator its been leaking water inside of the freezer, and on my Floors. I reached out to *** to use my service plan. They said I did not have one. I had to provide *** my credit card information, proof the charge, send them my confirmation email before they can come out for service. I oppened a BBB.org case against Whirlpool, they could not help they said its *** responsible. In the BBB case *** put that we have come to resolution, but no one has reached out to me. I had to take and get rid of my stuff in the freezer, and my Floors are starting to get severely damaged. I have been waiting for the last 3 weeks to finally hear something from *** and they do not follow up. The BBB case said a representatieve would be in contact in 48 hours and nothing. Water keeps going under my Floors, and all because *** did not process my service plan. Why do I need to keep waiting. I need someone to reach out.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  AG Insurance policy (#**-***********) regarding a death benefit payout. In 01/2021 my grandmother passed away. ***********************. I submitted the claim for death benefits for me and my sister as we are the beneficiaries. The face value of the policy was $4393.00. My sister and I each received a check for $460.97 (total payout of $921.94). I questioned the payout. Informed that my grandmother, ***********************, had loans on the policy. I requested docs of proof. I received info that $729.40 loans (March 2006 $218.73; June 2006 $219.03 and April 2011 $291.64). Interest rate as 8%. I sent another request on payout. I never received the breakdown but we received a check $883.04 in the mail with no information on how this amount was determine. To date we have received a total of $2,688.02 in payments from a policy with face value of $4393.00. Balance of $975 left on policy. Policy initiated 11/06/1995 and having all these issues.

  Customer response

  11/23/2021

  Better Business Bureau:
  
  At this time, I have not been contacted by American International Group, Inc. (AIG) regarding complaint ID ********.
  
  Sincerely,
  
  ********************************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩