ComplaintsforAmerican International Group, Inc. (AIG)

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a policy with this company and filed a claim 2 months ago and was advised it had not been assigned to a claims examiner yet and they are not sure why. I need answers.

  Business response

  02/29/2024

  Good Afternoon **********,

   

  I hope this email finds you well. Please be advised we have yet to initiate our investigation regarding *** *********************** concerns due to the fact that the information requested from ************** on February 12, 2024 has yet to be received in an accessible manner. Once the information requested is received, we will begin our investigation. Thank you.

   

  * ******* ***** *** ************** ********* ******** ********** ********** ****************** **** ***** ********* ** ********** ************************** * ***********

   

   

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This was a life insurance policy . The payments were to come off my debit card automatically the second day of each month every 30 days. On Jan 2 I logged into my bank account and it showed payment for it came out. After logging out of my online banking I logged into my American General account to verify they took the payment out and after scrolling down the page I noticed that it stated my next payment date was Jan 23. That makes a difference of it coming out not 30 days later but 21 days later. After several calls to them and finding out there was an error and they were and it caused double payments being taken out for all their customers . I told them to surrender my policy and cancel it and refund my payment they took out. They said they would cancel it and refund me that payment. Even though they said I would get my refund still till this day that refund has not been posted back into my account.

  Customer response

  01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  01/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have a 457 pre tax account with ***** now doing business as corebridge financial. I requested a form to complete a rollover on December 7th. After three phone calls and assurances that two additional forms have been mailed I still havent received any. The only resolution offered is wait ten days.

  Business response

  01/09/2024

  Please accept acknowledgement letter as complaint has been received and under review.

  Customer response

  01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Despite company saying they sent the requested form on three occasions none has been received. I did receive a call on 1-19-2024 in response to the complaint and the form was sent via email. Assurance was given that the rollover would be expedited. Until that is completed my complaint is not resolved.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  01/29/2024

  Please accept acknowledgement letter as complaint has been received and under review.

  Customer response

  02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a life insurance policy throught his company. I could only afford the $35.95 monthly. The policy was for $5000. I did not want my son to have to pay for my final expenses. I spoke with many people from this company. The day I canceled the policy the face value was $835.45. I was told I would be getting a letter in about 10 days with the cancellation and there would be a check with the letter for over the $835.45 because they had not received my payment for December yet. Today I spoke with 2 different people the first one told me I would only be getting $175.00 and the next person said it was only $135.00. I paid almost 2 years into this policy and was assured I would get the face value amount. Which is only fair. This company needs to be checked into immediately. They are ripping off elderly people and to me that is disgusting.

  Business response

  01/08/2024

  Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The issue began on December 18th. I submitted an annuity withdrawal form (via email) and followed up with a call on the morning of the 19th to confirm that the documents were received. I was told that they had the documents and were processing them. On 12/20 I called back to check the status because that was the 48 hour **** since the day/time I sent the documents. I was told that they had not received the documents at all. I immediately asked to be transferred to a supervisor because I was already informed that the documents were received and were being processed 2 days ago. I did not understand how their system was now showing that the documents were never received. The supervisor stated that she would handle the case personally and that I needed to resubmit the form. On the next day 12/21 I faxed over the annuity withdrawal form again. I then called a few hours later and was told that it was received and was being processed. I was instructed to give the finance department 24 hours. I called back the next day 12/22 and was informed that the loan was denied because of a discrepancy with the address. I resubmitted the withdrawal form that same day with the corrections they asked for. I called back on 12/26 and was told that the withdrawal form was being processed and I needed to give them ***** hours before the money would be available in my account. I called back on 12/29 and was told that they didn't know why, but it was still being processed and that they would call me back. I received a call today 1/3/2024 at 12:30 stating that this time the withdrawal form was denied again because I had to select at least $1 for taxes. (I also requested the form to withdraw all of my money and each rep keeps stating that they will send it but I have not received it yet. If there is anyway that you could assist me in retrieving these funds I would greatly appreciate.contract #*********** reference# ********JS

  Business response

  04/02/2024

  Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been trying to remove & close my *** account since 9/27/23. I have done everything VALIC/Corebridge Financial has asked me to do yet everytime i call they give me the same reason for not sending out my money. You can never speak to anyone to find out. The new reason is that I have to tell them whether I want state tax withheld, yet I have told them on two other occasions what I wanted but its the same thing over & over. Don't know what to do

  Business response

  01/05/2024

  Please accept acknowledgement letter as complaint has been received and under review.

  Customer response

  01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an extended warranty on my washer 3/24/2022. My certificate number is *********. Good through 3/23/2025 for a cost of ******. My washer quit on 11/30/2023. I've tried since then to get service, calling the service number on my contract ************. Each time I call, I've been on hold and have not been able to speak to a live person at this number. I've been on hold for a total of 117 minutes. I've called **** Amana, Whirlpool. I was told to call service number, which is a waste of time. All I want is my washer repaired. That's what I bought the warranty for.

  Customer response

  01/11/2024

  At this time, I have been contacted directly by American International Group, Inc. (AIG) regarding complaint ID ********, however my complaint has NOT been resolved 

  I was contacted on December 18, 2023. I accepted their offer, but have not received payment as of January 11, ****. I received an email stating a check was issued on December 28, 2023.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

  Customer response

  02/06/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding American International Group, Inc. (AIG) has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company refuses to answer my emails about my claim for a stolen cell phone. They asked for homeowners coverage and I told them I didnt have any. Havent heard from them since. They owe me for the cost of my *********** up to the max *********** cost.

  Customer response

  12/15/2023

  Better Business Bureau:
  
  Company contacted me to resolve. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  12/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I put in for a full distribution on the 21st of November and have only gotten the run around about migrations and systems being offline. It is going on over 2 weeks and still the distribution hasn't been sorted. *** was also part of the MoveIt transfer data breach, where social security numbers and personal info was stolen. I'd like a resolution to this please.

  Business response

  12/08/2023

  Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

  Customer response

  12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have been waiting for 3 weeks regarding this distribution, and have only gotten the run around. I've called ************************* of CSU ***************** of ********** (also *****  

  Any info, or answer from **********, as to what the reason for the delay is would be a good start.  

  Thank you for your time.  Also if you are not the BBB office I am to contact, since I live in **********,  please kindly let me know which BBB to contact.  

  Very Respectfully,
  
  ***********************
  
  
  
  
   
  

  Customer response

  12/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It is very difficult to get someone on the line to speak to you regarding your policy. I will never buy another policy from them ever again. They transfer you too many time, you get disconnected and most of the people do not know what they are talking about. They just give you the run around and you get no answers. I pay the premiums on time.

  Business response

  11/17/2023

  Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩