Complaints

This profile includes complaints for Starr Insurance Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Starr Insurance Companies

  399 Park Ave Fl 2 New York, NY 10022

• 

  Starr Insurance Companies

  399 Park Avenue 9th Floor New York, NY 10022-4877

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extended warranty contrat dated 11/26/'24 , valid for 2 years, for Refrigerator/freezer GE. Service type. : repair - limit of liability : original Purchase Price (= $999.99) Insurance paid repairs in Jan. '25 for first breakdown. The refrigerator/freezer broke down again on March 17, '25 - unable to keep low temperature - and still no solution from the insurance.

  Business Response

  Date: 04/15/2025

  Dear Better Business Bureau,

  Please find attached Starr Indemnity & Liability Company's response to Complaint ID # ******** filed by ***** ******. Please contact us if you have any additional questions.

  Sincerely,

  ****** ******

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-11-24 I rent from a Public Storage franchise a storage unit. I had a terrible experience. I purchased a terrible insurance call *******, but its star indemnity. They always have like a few names. Its just very shady and they also go by the orange door as well and they change the name of the representative a few times you can never get out all on anybody on the phone. I had videos of my friend squeezing water off a super thick book , in the nasty water was flowing down the drain of the storage unit. Everything was moldy. Everything was humid mushroom growing. Everything was disgusting in there and they said daddy will not pay for my compensation because they have to see the item or they did not think that I was fitting the standard of pretty much ******** because nobody cannot believe I advise the manager right that night she came on a side. She could not believe how bad it was. She took picture herself. She sent it to the supervisor. She told me dont worry you have insurance they will compensate you because you will have a terrible sickness if you wear any of this clothes on you and sure enough, I did not wear any of the clothes of course but I touched stuff around with love and I ended up with a nasty rash and my friend was sick for a week in bed, sweating and dripping and sweat and cold and everything and didnt pay me a ***** thats like pretty pretty shady lowlife ghetto Insurance. I tell you that Im so upset. I cancel my insurance because its useless to have an insurance with bogus idiot like that come on. I lost all my stuff in there. Its gross.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Starr Insurance Companies regarding complaint ID ********.
  
  Sincerely,
  
  ******* *****
  

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel insurance through Starr Insurance and my claim was denied. I appealed this denial due to government guidance to not travel unnecessarily. Ive email Starr twice and tried calling and no response.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I described this in the explanation below but want reimbursement from this company for the emergency medical attention I received on our cruise, which I paid by **** for $10,776 on the Norwegian Star on 9-19-24 through 9-21-24. I have a PDF of 92 pages which I can send by email, if necessary. The claim I submitted to this company is **********

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was totalled by a ************************* Vehicle on July 2, 2024. UTLITIES PARTNERS is insured by Starr Insurance. The driver of the vehicle that ****************** owns was smoking weed at the time of the accident. I believe he was arrested.I was referred to ********* ******* who handles Starr Insuranxe handles Starr Insurance Claims.They have failed to compensate me fairly in the last almost 6 months since the accident for my vehicle which was a 2015 Chevrolet Silverado ** with 80k miles.Starr Insurance has failed to see that I ha e been compensated fairly for my vehicle damage. They have allowed incompetent people.and an incompetent business to handle my claim. This company does not re tun calls and or emails. I am constantly being handed off to different adjusters. I have been patient enough. 6 months and no money has been sent to me for my totalled truck.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It pertains to a missing payment and stolen items. On 9/2/2023 payment for $111.00 was returned. On September 6, 2023, a check payment was lost do to staff changing the address on the unit and it was returned to my address on file bringing the account current. All other payments were made correctly and on time. At time of waiting for payment to arrive at Public Storage as I checked every week I had to call the police because Public Storage Staff said that they moved my storage do to rent not being paid. I never have had a problem paying rent because I have been with Public Storage since 2012. Public ************** hours are from 9:30am to 6:00pm Monday thru Friday, Saturday and Sunday 9:30am to 5:00pm. I experienced a loss do to Public Storage careless and demand my items be returned. Insurance was accepted at the time of being told that there was a new rules and everyone at Public Storage had to have insurance.I'm insured at Public Storage and they insurance they offered has a Liability for All my personal property stored by me the Occupant and they have sole responsibility. Owner must insure the occupant's personal property. Owner and Owners Agents will have responsibility to occupant for loss, claim, expense, damage to property or injury to persons (loss) . Public Storage has insured me with a company. And I will continue to work with the ***************** and Insurance Company Orange Door @ ************ for resolution. If there is anything that Public Storage can assist with your investigation, please have the Police Detective reach out to your District Manager Beau @ ************. PSCC, **** In California DBA: PSCC Insurance Services (CA Insurance License #******** Program Administrator for Starr *********************************************** Company - A Member of Starr Insurance Companies P.O. ********************************* PSCC, **** is a wholly owned subsidiary of Public Storage Operating Company. www.orangedoorstorageinsurance.com Toll Free: ************** wrote:

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Starr Insurance Companies regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th 2024 i purchased travel insurance for myself my wife and child.Our trip on 3/22/24 was delayed by mechanical plain issues for 26 hours.Insurance company is creating new exceptions to not pay what is in the contract.

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel insurance with **** ******* underwritten by Starr in September 2023 for a trip for my husband and I to Israel. Due to the war, we had to cancel our trip which was scheduled for October 2023. We submitted our claim October 15th and have been trying to receive our funds since then. Our claim shows that all paperwork has been received but we have been waiting for over 3 months. We call and constantly get the run around. In December, I checked the status of our claim on their website and it stated they had received all paperwork to pay the claim. We called the first week of January and we were told because of the size of the claim management had to approve the check. We waited another week checked the status and they had closed our claim saying that we did not provide all necesarry documents. They have done the same thing to other people according to reviews I have read. We then called Signature Tours to make them aware of what we were dealing with. Signature refunded our payment for the trip but we still feel we should be refunded for the fee we paid **** ******* for travel Insurance and **** ******* did not honor their contract with us. In fact, they canceled our claim and left us trying to figure out how to get a refund after we had paid them for this service.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a travel insurance policy (Premium $3248.00) via **** ******* (*********) for a trip/cruise for my wife ********* starting in ******* and ending in ******. The trip began on 7/8 & ended 7/23. The cruise was from 7/9 to 7/20.*** got sick on the ship and was treated for acute laryngitis with no impact to our trip. The cruise ended in ******, as scheduled. We were to stay in ****** an added three days for sightseeing.We checked into the ************* That night *** developed a severe nose bleed & ultimately required her hospitalization (**************) for three days. Because of the severity of the bleed we were told *** could not fly for three days after her release. We ended up canceling our flights home and rescheduling for three days later.Upon return we called Starr Claims and opened claim ********* for $4052.20 and requested ***'s medical records from her hospital stay. Starr acknowledged our claim on 8/2 and identified needed documents. On 8/31 we got another email from Starr asking for the doco. We had not provided it as we were still waiting for the Mater records. On 9/12 we called ******** and were told we could put both incidents in the same claim. On 9/15 we sent an email with 22 supporting documents attached. On 9/30 Starr again asked for all the same records. On 10/11 we emailed Starr with three additional documents, including ***'s medical records and they acknowledged receipt. On 10/30 Starr emailed us saying the claim was closed unless we could provide ALL the docu that we had already provided.Frustrated, on 11/13 we opened a new claim (**********) via their online system and uploaded 23 documents. On 11/14 ******** sent a letter asking, again, for all the same documentation.If there's a problem, why don't they call us? Kinda think they don't want to pay.My doco is much more than 5mb. We are willing to send it some other way. Just let us know how.Thank you so much.

  Business Response

  Date: 12/20/2023

  ******** *** **** *** *** ****** ******** ****** ******************************************************************** ***                              *** ** *******        ********                                     ********                       *******************
  
  Dear BBB,
  
  On behalf of Starr Indemnity & Liability Company (Starr Indemnity or the Company) (NAIC #*****), we are responding to the Better Business Bureau (BBB) letter regarding the complaint filed by *******************. In conjunction with ************************************ **** (Sedgwick), authorized administrator of Starr Indemnity and its insured, we have researched this matter and have responded below.
  
  Per our records, ************** reported that his wife got sick while on a cruise and traveling in Ireland.  While in Ireland,*************** sought medical attention that required a stay in a hospital,therefore they had to cancel their flight and rebook a few days later. 
  
  Please note ******** has not received all documentation to support the loss.  ******** have asked for documentation that supports if *** and *************** have filed a claim with their medical insurance provider or we have asked them to complete an affidavit of no insurance.  ************** has also indicated that he received a credit from the airline, therefore Sedgwick requires need documentation to support that he is not accepting the credit.  
  
  Once this information is received, ******** will complete the review of the claim.
  
  We believe the foregoing is responsive to the BBBs request. Should you require any further information on this matter please contact me at ********************************************************** or **************.
  
  Respectfully,
  
  *************************
  Starr Insurance Holdings, Inc. A Member of Starr Insurance Companies
  

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a claim for cancellation of travel due to death in family. Insurance company is Starr insurance company. Never received a check for my claim. Never got called regarding status of claim. Poor customer service!

  Business Response

  Date: 11/03/2023

  Dear BBB,
  
  On behalf of Starr Indemnity & Liability Company (Starr Indemnity or the Company) (NAIC #*****), we are responding to the Better Business Bureau (BBB) letter regarding the complaint filed by ***************** (the Complainant). In conjunction with **********************************), authorized administrator of Starr Indemnity and its insured, we have researched this matter and have responded below.
  
  According to our records, the Complainant purchased the Classic Plus travel plan for a scheduled trip. Due to a death in the family, the Complainant made the decision cancel their trip and filed a claim with ACI. Upon receiving the claim form,*** sent a letter to the address on record requesting additional information needed to review the claim. As of today, ACI has not received all needed information to process the claim. Information still outstanding includes: proof of payment for the trip; proof of cancellation; and information regarding whether any refunds/credits were issued. Upon receipt of the needed documentation, ACI will review for coverage.

  We believe the foregoing is responsive to the BBBs request.
  
  Respectfully,
  
  *************************
  Starr Insurance Holdings, Inc. A Member of Starr Insurance Companies

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] We sent proof of payment to the Starr insurance companies. Since my wife cancelled due to her sisters death, she cancelled that day. We are asking for only half the amount, since I did go on the trip.Starr insurance showed no consideration due to the tragedy in my wifes family. We sent, death certificate, itinerary, payment total etc. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I tried calling Starr insurance a few times and finally got a hold of them and immediately filled out the cancellation form as soon as I got it!! I also let the agency know that my wife was canceling due to a death in the family just hours before departure. As soon as the insurance agent asked for other materials, I immediately sent them.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 01/11/2024

  We understand that the Complainant is frustrated with the claim determination.However, we must abide by the terms of the policy, therefore, we are standing by the claim denial. We would refer the Complainant to our previous responses for an explanation of the denial.