Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from them for $262.79 and returned the item and was issued a credit. When I inquired about get the amount returned back to my card they agreed. A week went by and when I inquired a status from my credit card they told me that there was nothing pending. I called the FSA store back and they told me that the transaction went through and they could not do anything about it anymore. The sent me a snap of the transaction but there is no Authorization code. I don't know what they did with my money. I believe I called a call center out of the country. Date of transaction 3/9/25; Batch ***************; **** Ident: ******** ********************************************************************************************

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered very progressive glasses from *** Optical January *******. They were very expensive and I have yet to receive them. I never get responses to emails requesting information and my calls to customer service was not help. I was told to wait another 2 weeks.

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my missing items that were ordered. I have contacted FSA store several times. The most recent contact was today January *******. I was originally informed that my missing items were processed on January 3rd. Tonight I was informed again that my missing items were in fact processed and shipped. But when I asked for the shipping number I was told my information would be given to the escalation department and someone would call me within 24 hours. I want my items that were missing from my shipment! Items have been paid for but I did not receive my items. The missing items are the Acne Facial Wipes 25 ct 4-pack Qty-3

  Business Response

  Date: 02/03/2025

  Dear ******, 

  
  We sincerely apologize for the confusion and frustration regarding your missing items. A store credit was issued on January 25 for the missing products, and we attempted to contact you regarding your preferred resolution.
  
  If you would like the amount refunded to your original form of payment instead, please reach out to our support team, and wed be happy to process that for you. We appreciate your patience and are here to help.
  
  Best,
  FSA Store Customer Experience Team

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  I received the store credit and was able to use my credit towards order number ******** with order date 2/5/2025.
  I am awaiting the tracking number for this order. 
  
  Sincerely,
  
  ****** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $199.86 when I placed an order on 12/14/2024. It is now 1/18/2025 and I have yet to receive my order. After I placed the order on 12/14/2024, I started receiving ***** notifications that they were attempting to deliver my order, but unable. Eventually, the package was sent back to ***********, ******** (I live in **********). I called *** and asked what was going on. They said they werent sure and they would reship the package. It was reshipped around 1/1/2025. I started receiving ***** notifications again that they were unable to deliver. So I called *** again. They said they werent sure what happened and reshipped. This time, after the first ***** notification, I called ***** themselves. They told me *** did not include my apartment number on the shipping information, so they were unable to deliver my order. They tried to adjust the shipping information, but it was locked so only *** could alter it. SO, I called FSA, AGAIN. They said they added my apartment number to the shipping info, but because it was already out for delivery, it might not work. They reshipped the package AGAIN. I never got a tracking number this time and it has not been delivered. So I called again today guess what STILL WASNT INCLUDED IN THE SHIPPING INFO ?? my apartment number. So my package is AGAIN in ***********, ********, NOT **********, and they tried to say they couldnt reship it because they already have too many times. They said they could refund the money to my card (but that money expired 1/1/2025). Then they said they could give me store credits, but why would I place another order through them if they refuse to get my address correct? I asked to speak to a supervisor. The higher *** REFUSED to take the call and just told the agent to tell me they will personally have it reshipped to the correct address. So Im sure Ill end up having to call them again soon ??

  Customer Answer

  Date: 02/16/2025

  At this time, I have been contacted directly by FSA Store, Inc regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here

   I finally got in contact with them and got them to send me my package, HOWEVER, it was missing items. I did not have the energy to try to call them again. *** will NOT be getting my money again EVER.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ******** ****

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning I purchased an order of four items from the FSA store using the online ordering process. Three of my items are shipped however one item is not shipped. Ive received no response no email or confirmation about the fourth item. No one can confirm or share information. I was told it was on back order but its back on the site to sold however I have yet to receive an email confirmation. This place is horrible I hear people laughing in the call center

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding FSA Store, Inc has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31, 2024, I placed an order with FSAStore totaling $470.16, using ***-approved funds. The order included home health aids and over-the-counter medical items, which I needed urgently for health reasons. At no point during the ordering process was I notified of any current or potential shipping delays. FSAStores website states orders typically ship within 2-4 business days, consistent with my past experiences.However, on January 8, ***** days after my purchaseI received an automated email stating that my order was delayed due to "weather," with no estimated shipping or delivery timeframe provided. Due to health needs and the lack of communication from FSAStore, I was forced to purchase duplicate items from another retailer. Unfortunately, I could not use my *** funds for these replacements as my account balance had been fully utilized by the FSAStore order.After 5 additional days without updates, I contacted FSAStore directly. The responses I received were unhelpful, consisting of canned replies with no meaningful resolution. Today, I was informed that my order is now estimated to ship 7-10 business days from the order date but with no guarantee when I will receive my order. They also refuse to cancel the order.

  Business Response

  Date: 02/03/2025

  Dear *********,
  
  We sincerely apologize for the delays and any inconvenience this caused, especially given the urgency of your order. Our team works hard to fulfill orders as quickly as possible, but due to the high volume of year-end FSA purchases and unexpected adverse weather, shipments were impacted beyond our usual timeframes.
  
  We strive to be transparent and provided updates, including an email notification regarding weather-related delays. We understand how frustrating this experience must have been and appreciate your patience. We see that your order was delivered on January 20, and if theres anything else we can do to assist, please dont hesitate to reach out.
  
  Best,
  FSA Store Customer Experience Team

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This answer does not address or rectify the additinal out of pocket expenses I incurred as a result of their lack of communication.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *******
  
  
  
  
   
  

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28, 2024, I purchased $529.46 worth of medical-related items through the FSA Store online website. On the homepage of the website, FSA Store advertised a tiered promotion in which if a set value of items was purchased, the buyer would receive increasing amount of a discount. The link for this promo took the user to the "Best Sellers" page. I added over $500 worth of items, but no discount registered upon check out. After contacting their online technical support, it appeared they updated the page to allow discounts, but this time, only half the discount was given. FSA Store was deceptively marketing in such a way as to sell items but failing to provide their claimed discounts. Upon attempting to contact FSA Store support, staff stated that an item I purchased was ineligible for the promotion and shared a screenshot with verbiage stating so. The problem for them was that at the time of purchase, there was no verbiage and I took screenshots in anticipation of them possibly changing the website. I included my screenshot (that shows no verbiage indicating exclusion or ineligibility) and the screenshot FSA Store shared following their website change.

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  The business responded via email and agreed to refund the difference in the promotion value. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the most Disturbing/Greedy business and you should be put out of business! I spent $287 then I thought somethings wrong so I compare prices of each items bought on fsa store to the exact same Target store prices and ***************** charged $58 more you make me sick and I hope you get sued for not advertising the fact that you up-sale items simply because people will spend funds faster when near the deadline!!!!! And then have the nerves to send confirmation to email at this point, your order cannot be canceled or changed. PEOPLE YOU HAVE BEEN WARNED- DO NOT SHOP HERE (look at their website eligible products while you're in store and grab those same items in target) I will advise everyone I know and on social media to do the same!! You just lost customers-

  Business Response

  Date: 02/03/2025

  Dear ********,

  We appreciate your feedback and understand your frustration. Our goal is to provide a seamless way for customers to use their FSA funds on guaranteed-eligible products. While some items may appear similar to those sold elsewhere, variations in product specificationssuch as size, quantity, or formulationcan affect pricing.
  That said, we want to ensure you're satisfied with your purchase. While our cancellation window is limited, we do offer a 30-day return policy and would be happy to assist with a return if the item is unused and eligible. Please reach out, and well be glad to help.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/30/24 OCCURED:$395.07 WEBSITE DISPLAYED SAVE $50 When spending $350 when i went to check out the discount changed to 25 then 30 when i started chatting with a **** The *** even ***eated what the discount was to be and even listed the tiers, but then later deleted here stated tier discounts. Blamed it on an error. I told her it was false advertising and then asked if they could give me a call and then she said to call in. Then i was asking how would the person on the line know what we had just experienced. I told the chat ***resentative that this is false advertising. They proceeded to tell me to call in even though they have my telephone number. When i called in the same thing. they did not wan to honor the discount initially given. This is unethical as this is my pre tax dollars at work to pay for these items. They shorted me $20.

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by FSA Store, Inc regarding complaint ID ********.
  
  Sincerely,
  
  ******** ***********
  

  Business Response

  Date: 02/03/2025

  Dear ********, 

  Thank you for reaching out. We understand your frustration and appreciate the opportunity to clarify. Our promotions are applied based on cart total and any applicable exclusions, and in this case, the correct discount for your order amount was $30.
  
  That said, after reviewing your chat interaction, we recognize the confusion and will honor the additional $20 in store credit for your next order. This credit has been applied to your account.
  
  We appreciate your feedback and your trust in us. Please let us know if theres anything else we can do to assist.
  
  Best,
  FSA Store Customer Experience Team

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Can I get my money back rather then credit? I'm pretty much done with you guys. 

  Sincerely,
  
  ******** ***********
  
  
  
  
   
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  attempted transaction on 12/24/2024, I was unsure how much was left on my FSA card so i accidentally ordered a little more than was on the card. A message popped up saying insufficient funds on the card and the window closed. I assumed this meant the transaction was declined. However this business instead put this business charged $930 to my FSA card and would not process it until I paid the remaining balance. There is no clear way to actually do this online. After calling they claimed there was a "glitch" and would not refund my FSA card. I don't know what kind of "glitch" stops a refund, but that's pretty convenient on their part. They then claimed a refund would take 2 days to process and an additional 5 to go back into my account. which would be going into Jan 1st after my *** benefits reset. I am suspicious that these are tactics in place on purpose to pressure me into taking store credit or paying the additional amount.

  Business Response

  Date: 02/03/2025

  Dear *********** 

  We appreciate you reaching out and understand your frustration. When placing an order with an FSA card, we do not have access to your account balance, so our system attempts to process the full amount. If the card cannot cover the total, we offer the option to add another payment method or adjust the order to match the available balance.
  
  We apologize for the issue with your refund. Due to an unexpected processing error, our team had to use a payment processing tool to complete the refund, which was successfully processed on 12/26 per your request. Refunds typically take a few business days to reflect, depending on your financial institution.
  
  If you need further assistance, wed be happy to help. Please let us know how we can support you.
  
  Best,
  FSA Store Customer Experience Team