ComplaintsforPublic.com

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The public app is not allowing me to withdraw my funds.

  

  Business response

  02/23/2024

  Hi ****, Thank you for reaching out. Funds from sold stock will take the trade date plus 2 full business days to settle (known as T+2). For recent deposits, there is typically a 6-business-day hold on withdrawing the deposited funds, allowing time for the deposit to process. Your funds settled on 2/22, and it looks like you withdrew your funds that day. 

  Please let us know if you have any questions; were more than happy to help. Thank you.
  

  
  

• Initial Complaint

  02/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been trying for over a week to get my issue resolved and I get a different person and response each time and my issue still hasnt been resolved. I setup an account and deposited $10,000 and accidentally set it up with wrong email. Since then I havent been able to get into my account to do trading. Some how another account with my correct email got setup which has a 0 balance. All I want is my original account back with my correct email address and my money so I can still trade and the one account that has a 0 balance deleted. For some reason I just keep getting the run around and nothing has gotten corrected. I have even sent them a copy of my drivers license to identify that it is me wanting this change done. Them not having a telephone number to call and get this straightened out is totally unacceptable. All I want is my original account back with my money in it how hard can it be. I would not recommend this company to anyone. Please help me to get this issue straightened out.

  

  Business response

  02/23/2024

  Hi *****, Thank you for reaching out. We apologize for the issues logging into your account. We can confirm that the correct email address is linked to your funded Public account and you confirmed you were able to log in. Please let us know if you ever have any questions or run into any further issues. Thank you.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Public.com as opened an account with the clients to ***************************** ** ***************************** has deposited funds and purchase stocks on publix.com public.com has lost the ability for ***************** to log in it's the same as it's not have access to the account anyway he's being asked to open a new account which would not include the purchase stocks ***************** desired resolution would be to retrieve refund for stocks purchased on public.com customer no longer wants to do business for public.com once funds are retreat

  

  Business response

  01/26/2024

  Hi *******, Thank you for reaching out. We apologize for the trouble logging into your account. In order to access your original account, please uninstall and reinstall the app on your mobile device. After re-downloading the app, you will be brought to the main login page. There is a blue button at the bottom that says "Already have an account? Log In." This is the only button you need to press on this page. If you enter your phone number, or hit the "Create Account" button, you will begin the process of making a new account instead of logging into your existing one. Once you hit that blue "Log In" button at the bottom of your screen, you will be prompted to enter your email address and password.

  If you need any assistance in confirming your email address or resetting your password, we are happy to assist by email at ********************************* Well be standing by.

• Initial Complaint

  01/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I cannot get into my account because my phone number has changed and public.com says to email them at ********************************* I have sent 3 emails beginning in Dec 2023 and no response.

  

  Business response

  01/10/2024

  Hi *******, Thank you for reaching out and letting us know. We apologize for the trouble reaching us and updating your phone number. We received your request to update your phone number on 12/18 and responded shortly thereafter. 

  We sent an email to you today at ************************** requesting the information needed to verify your identity and update your phone number. Well be on standby for your response and ensure this is expedited for you.

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed 3 trades that all turned winners for 2R meaning it's double what I initially invested. They paid me less than I initially invested and have no reason why a profit became a loss. I have tried to resolve this, but support is almost none and they refuse to give an explanation as to how winning trades produce a loss of money.

  

  Business response

  01/10/2024

  Hi *****, Thank you for reaching out and letting us know. When buying or selling crypto, Public does charge a transparent transaction fee based on the amount of the order. On transactions between $0.01 and $10, there is a $0.49 fee. This fee increases the amount paid for purchases and decreases the proceeds from sells. 

  For account or trade-specific responses please reach out to us in the app or by email at ******************************** with any further questions.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Public. Com will not let me close my account. They said they cannot give me my money back that's in my account because my debit card is not allowed , even though they have took money off my card without asking me! That's why I want nothing to do with them. I requested a check to be mailed and they now ignore me.

  

  Business response

  12/11/2023

  Hi *******, Thank you for reaching out. We have cut a check for the remaining funds in your account on 12/5 and 12/6. These are being sent via First-Clas Mail and you should receive them within **** business days. 

  We apologize for the trouble you ran into withdrawing your funds. If you have any further questions, please reach out to us in the app or by email at *********************************

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There is vehicle that doesnt pass inspection in **********, ** named ******* located at ****************************************************************. They are trying to sell a red 2009 Chevrolet Silverado that doesnt stay on the lot and doesnt pass inspection. Airbags light is on all windows tinted locks dont work. They are asking ***** and stating that car passes inspection needing repairs.

  

  Business response

  11/07/2023

  Hi- we received a complaint not for our business: ********. It's about vehicle inspection Open to the Public.com is a brokerage and social community- we do not have any relation to this complaint.

• Initial Complaint

  10/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A deposit I made that shows as completed and is in my account history and was in my balance just disappeared. There is no reversal and there is no credit back to my account fr which I made the deposit. The froze my account for no reason and are refusing any help the submitted documents show it all. As well as my bank statements which clearly show the ************* of the transaction as well as the settled date. Money just dissappeard without any kind of transaction to show it being removed.

  

  Business response

  10/20/2023

  Hi *****, Thank you for reaching out. You initiated an outgoing account transfer on 10/5 which is the same day as a number of large deposits. The standard procedure is to cancel any pending deposits and pending orders and restrict the account so that the transfer can be processed without delay. Also note that when deposits are canceled prior to settlement the funds never make it to the Public account. 

  In this case, securities were purchased with funds from the rejected deposits. The securities were therefore not paid for and then sold to cover the debit balance to make the account whole, which adheres to all industry regulations. 

  Due to the account activity, this account can no longer be supported on the platform and is in the process of being closed. If you have any questions or need any assistance please contact us at ********************************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a little less then 10k in the treasury account. My account is now frozen by apex clearing and public.com has not given any instruction on how to liquidate my funds and have them deposited in my bank account.

  

  Business response

  10/31/2023

  Hi *****, Thank you for reaching out. We apologize for the issues selling your T-Bills and withdrawing your funds. We can confirm your T-Bills were sold on 10/12 and the funds from the sale were withdrawn on 10/13. 

  We greatly appreciate your patience as we resolved this for you. Please contact us in the app or by email at ******************************** if you ever have any questions.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I opened an account with ********************** when they announced they were open to clients from *******. Biggest mistake ever.After the initial money deposit of ****, they converted the amount into $6339.03. The deposit was showing pending, but i could trade. I purchased ****** shares, and sold them when the price went up.They told me I had to wait to withdraw the funds (which was fine), but suddenly the account status changed and it showed me buying power = 0, and I couldnt buy or sell any more.Ive been trying to talk to their support, who are really slow at responding (2-3 days on average), and they ignore half the things i ask, and only reply to sone things.My deposit is still showing as pending after 3 weeks, with NO EXPLANATION. The bank confirms its left my account and reached **********************, but they deny its been received.Public asked me to provide screenshots from my bank, a bank statement, and also the faster payments id, which I did. 3 weeks later, theyre still investigating.*** emailed support, opened live chats, etc and I always seem to have my messages assigned to ***, who is diabolically slow at responding.Her latest excuse is that she has to wait for ****** team to respond. Then she said to email in a complaint. I did that a week ago, and have yet to receive an acknowledgment.I cant close my account, cant withdraw the funds, cant buy or sell shares, and cant get a straight answer from their support person ********** tried emailing the people who I communicated with during the account opening time and they all seem to have mysteriously disappeared. Is this a one-man band?Their phone number has a pre-recorded message: send email to ********************************* then plays a few seconds of music and disconnects. It feels like a scam.Would strongly advise to find a different brokerage. These guys will be sweet as honey before you deposit, then will hold your money hostage, and ignore you completely.

  

  Business response

  09/13/2023

  Hi ******, Thank you for reaching out and letting us know. We apologize for all the issues youre experiencing depositing funds in the app. We are actively working with your bank and our bank partner to resolve this for you as quickly as possible and will keep you actively posted with updates. We sincerely apologize for any delay in our response and your experience as we worked with our banking partner. We want to be clear, transparent, and fast in our response and we know this has taken longer than expected. Thanks for continuing to work with us, and our team will continue to be in touch with you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩