Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromAllison B.

  Date: 09/26/2022

  1 star
  Every time Ive used this app I have experienced an issue. The first couple of times were ok. I was trying to give Slice a chance, but the issues just keep happening. The customer service is absolute **** I cant even delete my account. I have to put in a request that isnt seeming to come. They say that they care, but they dont and its so obvious in their voices. They take forever to respond to you which is so infuriating in the moment when youre trying to handle a problem. Its 2022, why are we even having these issues? It is the most absurd customer service Ive ever dealt with, if thats what you want to call it. I will never use this app again nor will I recommend it. Im telling everyone I know to NOT use it. What a waste!

  Slice

  Date: 09/27/2022

  Hi *******, we are sorry to hear that we've let you down. We would like to take a closer look at the issues you had faced and try to make things right, please share with us further details at *************************************** and we will connect!

• Review fromLisa S

  Date: 09/25/2022

  1 star
  Ordered pizza, waited, got past time it should be here, checked app, said it was delivered - it was not! Chatted with customer service, they said it had to be investigated and we would hear back from someone within 24 hours. I said we still have no dinner - was told nothing they could do. Called customer service (if you can call it that) and was told same thing - investigate, 24 hours... I said I would pay for the order to be remade while they investigated, we were hungry and I knew we didn't do anything wrong, investigation would certainly be in my favor - was refused! They could not contact the driver and the driver did not take a photo of the delivery. Not my fault you cannot contact the driver! 24 hours passed, not contact from Slice. Contacted again, no refund 24 hours later. Had to contact them four times to get a refund four days later. Asked to speak to a supervisor or manager each time, none available. Waiting for a week now to hear back and nothing so I am leaving this review for them everywhere a review can be left. Know that you order at your own risk and if there is a problem, you will be out your money and have no food either. They will not be the least bit sorry. Buyer beware! There should be a zero start rating for them.

  Slice

  Date: 09/27/2022

  Hi ****, we are sorry to hear about your unpleasant experience. Based on our policy regarding an order issue our support team does escalate that to the appropriate department for a resolution. Nevertheless, we are sorry to hear for the delay it took to make things right with you and we will report this experience to the appropriate department to take all the necessary measurements for a quicker resolution in such cases. Please feel free to reach back to us at *************************************** with any questions or concerns.

• Review fromkimberly w

  Date: 09/18/2022

  1 star
  Slice delivery is horrible- never use it. They will not deliver your food and there is zero customer service so you are out your money.

  Slice

  Date: 09/20/2022

  Hi ********, we are sorry to hear your order was not delivered. This case has been escalated and our team will be following up with you with an email regarding this issue.

• Review fromAein L

  Date: 09/13/2022

  1 star
  every time i use this app I experience an issue. people below have detailed their issues with late orders which i agree with so i won't go into detail here. but another thing I don't see mentioned is how terrible the app itself is? every time i open it I have to go through like 3 menus to see my order in progress(which is kind of useless because it will always be delivered like 45 minutes after max ******** time). I live in a big city. if slice can't make it work here I have no idea how bad it is in smaller places. just go under already

  Slice

  Date: 09/16/2022

  Hi there, thank you for sharing. We're sorry to hear that you've been experiencing issues and find the app hard to use. We'd like to understand this better and use your valuable feedback to improve, so if you can, please send us an email with more details at *************************************** and we'll take it from there.

• Review fromEric H

  Date: 09/11/2022

  1 star
  Please do not deal with them I was lied to there is no manager no corporate number or email my order was screwed up and I was told since the manager doesnt want to give a refund its nothing they can do.

  Slice

  Date: 09/14/2022

  Hi ****, thanks for sharing! Our Support team will try to rectify the situation in the best way possible. We would love to review your interaction with us, so please send us the order details to *************************************** and we'll take it from there.

• Review fromCrystal C

  Date: 09/08/2022

  1 star
  TERRIBLE TERRIBLE TERRIBLE I ordered a pizza for delivery and they delivered it to the wrong house!!! I called them immediately after receiving a text that my order was delivered the lady who answered was super rude telling me it was MY FAULT they delivered it to the wrong floor I did ask for a refund and she told me to go get the food from my neighbor I told her absolutely NOT!! with Covid and everything no thank you Ill pass I just want a refund she stated shes making another pizza and before I can even think about a refund she personally is going to my neighbors house (Im not sure how thats going to get me a refund but um ok I guess) I am clearly telling you that I live on the 2nd fl and your delivery driver stated he delivered it to the 1st floor to a man with long hair theres all the proof you need! All of this took place before me finding out that the delivery driver actually banged on the downstairs door and when he opened the door the guy with the long hair told him I dont believe thats our pizza but the delivery guy just was pushing the pizza to him saying HERE HERE so that point he figured maybe his wife ordered it and ended up giving him a tip and took the pizza! Now where exactly is this my fault??? They had my number why not just call me? I will NEVER ORDER FROM HERE AGAIN PLEASE STAY AWAY!!!!!

  Slice

  Date: 09/09/2022

  Hi *******, thanks for sharing and sorry for any inconvenience caused! It seems that your order did not include the floor or unit number, hence, the pizzeria left the order at the first floor. However, they authorized the refund and the funds will be reflected in your statement in a couple of days. If you have any further questions, feel free to send an email to ****************************************

• Review fromBrooke W

  Date: 09/02/2022

  1 star
  The worst delivery app in existence. Zero customer service just terrible! I ordered a pizza IMMEDIATELY noticed the address was set to my old address so I call them less than 1 minute after placing my order explaining why I needed to cancel the order they tell me they cant cancel the order. What???! This company thinks they are going to charge me for something I'm not getting?? No thats fraud! APP DELETED Ill stick with the delivery apps that have good customer service. Refund me or Ill call my bank and tell them your company is committing fraud!

  Slice

  Date: 09/07/2022

  Hi ******, thanks for sharing! It seems the pizzeria informed us the food was made. However, after reviewing the case, we decided to issue a full refund. Once again, we apologize for the inconvenience caused. Let us know if there is anything else we can do for you.