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Business Profile

Internet Services

Slice
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Slice has 2 locations, listed below.

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    • Slice

      349 5th Ave Fl 6 New York, NY 10016-5149

      BBB accredited business seal

    • Slice

      902 Broadway Fl 19 New York, NY 10010-6021

      BBB accredited business seal

    Customer Review Ratings

    1.03

    Average of 127 Customer Reviews

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    Review Details

    • Edward O

      Date: 08/23/2025

      ******** app and company. App makes numerous mistakes **** customer service reps ******** and say it's your fault and not the apps. Would never use or recommend again.

      Slice

      Date: 08/26/2025

      Hi ******. Upon checking into the system, our technical team has thoroughly reviewed your order and confirmed that it was placed using a different email address and was set for ASAP rather than a scheduled time. We understand how this situation may have caused confusion or inconvenience, and as a token of our goodwill, our team provided you with a $10 Slice Credit to your account and sent an email with more details. Please do not hesitate to contact our Customer Support Team if you have any additional inquiries or concerns.

    • KR W

      Date: 08/15/2025

      DO NOT USE THIS APP. They are worthless and provide no service. They won't deliver as expected and no refund will be given.

      Slice

      Date: 08/17/2025

      Hi *****. Thank you for sharing your feedback, and please accept our sincere apologies for the experience you had. After reviewing our system, our team located your order and has already reached out to you via email, providing a $15 credit as a gesture of goodwill for the inconvenience caused. Please do not hesitate to contact us or the Customer Support Team if you have any additional inquiries or concerns.

    • Michael H

      Date: 08/01/2025

      ******** customer service. Would give zero stars if possible. Ordered an item and was told it wasnt available when I picked up at the restaurant. They substituted with a cheaper item that was horrible! Spent over an hour with Slice customer support. Three different agents, each ended the conversation without resolving my issue. Unprofessional. Scam! Do not use this service/app. ************** Eats 1000% better customer.

      Slice

      Date: 08/17/2025

      Hi *******. Thank you for your review, and we sincerely apologize for the inconvenience you experienced. We can confirm that our team has already reached out to you via email and provided a $10 Slice Credit as a gesture of goodwill, and this credit will be automatically applied to your next logged-in order within ******************************************* concerns, please feel free to reach out to us anytime.

    • Jenna H

      Date: 04/20/2025

      I placed an order and went to the restaurant to pick it up at the time it should have been done. Get there and slice never even contacted the restaurant to give them my order. As I am standing there, in an empty restaurant, I start getting texts from slice saying the restaurant is busier then usual and order is delayed. Lie. I then get another text saying the restaurant cancelled my order. Another lie. I call slice, as I am standing in the restaurant, and they try to feed me the same bs and take zero accountability. Do not use the app to order food.

      Slice

      Date: 04/24/2025

      Hi *****. Thank you for your feedback, and we're truly sorry to hear about your experience. After reviewing the details in our system, it appears that the restaurant was unresponsive to our teams attempts to confirm and fulfill the order. As a result, the order had to be canceled. Please reach us at *************************************** if you have any further questions or concerns.

    • Vikki T

      Date: 04/17/2025

      Slice is the worst app!! I deleted it and will never use it again. I ordered a pizza online told them to leave it at my front door sat down watching the rest of my movie and watching the app which is telling me its being prepared. Its being prepared meanwhile it was delivered. No knock at the door no nothing so was ice cold with ants in it when asked slice why their app is broken. Why I got no information saying it was delivered, they just said oh well, sorry. !!! Well Im sorry too. You just lost a customer.

      Slice

      Date: 04/19/2025

      Hi *****. Thank you for your feedback, and we are very sorry to hear about your experience. Upon checking into the system, our team reached out to you via email, provided you with a partial refund, and a $10 credit on your future order as an apology. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional inquiries or concerns.

    • Larry W

      Date: 04/08/2025

      Ordered delivery and app switched to pickup. **************** *** was completely unwilling to help. I have been using the app for a few months, 4 orders maybe, and this is the second issue with no resolution and what appears to be no cares given from customer service. I do not suggest.

      Slice

      Date: 04/12/2025

      Hi *****! Thank you for reaching out, and Im really sorry to hear about the experience you had with your recent order. The app does not automatically change order settings, such as delivery or pickup, these options need to be manually selected by the customer during the ordering process. We understand how frustrating it can be when an order doesnt go as planned, and I apologize if it felt like your concerns werent fully addressed at the time. If you have any questions or need help with anything else, please reach out to us at **************************************** and we will further assist you.

    • Laura A

      Date: 04/03/2025

      I ordered a pizza and it was delivered to the wrong address, when I contacted Slice, the *** acted like it was my fault for not noting in the instructions to be sure to not leave the pizza at the wrong address-duh. I got a refund but the *** acted like he was doing me a favor. I wont use their service again and will be sure to post reviews of this transaction everywhere.

      Slice

      Date: 04/09/2025

      Hi *****! Thank you for sharing your experience, and we're truly sorry for the inconvenience youve encountered. We understand how frustrating this situation must have been, and we sincerely apologize if the communication with our team didnt meet your expectations. We'd like to follow up on this matter directly and make things right for you, so please expect an email from us shortly.

    • Yamila A

      Date: 04/03/2025

      It was very cold and had the worst experience ever. I felt discriminated and wont ever go back again

      Slice

      Date: 04/09/2025

      Hi Yamila. Thank you for your feedback, and we're truly sorry to hear about your experience. We'd love to look into this further, so please send us an email at *************************************** with your order details, and we'll take it from there.

    • Julia B

      Date: 04/01/2025

      I placed an order through Slice and never received it. Website said delivery would arrive at 2:05 pm. When reaching out to Slice, they said driver cancelled the order. Not sure I will receive a refund. Very disappointed in their service and will never use Slice again.

      Slice

      Date: 04/02/2025

      Hi *****. We sincerely apologize for the experience youve had, as it certainly does not reflect the high standards of service we strive to deliver. After reviewing the situation, our team was able to locate your order and has followed up with an email that includes a future discount as a gesture of goodwill to help compensate for the inconvenience caused. Please know that your satisfaction is important to us, and if you have any further concerns or questions, we encourage you to reach out to us at ****************************************

    • Christopher S

      Date: 03/29/2025

      I ordered and got wrong pizza, and they basically said no refund sorry. I called local business and they took care of me right away. Slicelife has horrible customer service can't do any refunds and is basically a useless middleman service that does more harm than good. Please shut them down.

      Slice

      Date: 04/02/2025

      Hi ***********! We truly apologize for the experience you've had, as it falls far short of the high standards we strive to uphold. After thoroughly reviewing your case, our team successfully located your order and has sent a follow-up email to address the situation and to make up for the inconvenience. We remain committed to providing a better experience moving forward, and if you have any further concerns, please dont hesitate to reach out at ****************************************

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