ComplaintsforSquarespace, Inc.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for a subscription for their web hosting services on October 1, 2022. Within 10 minutes I cancelled the subscription (on the same day October 2, 2022) because my webpage would not publish and would not show up when typing in my web address. Until now, the charge has not been refunded, and several attempts have been made to contact Squarespace but there is no way to contact them. I also have not received a confirmation of my cancellation.

  Business response

  10/13/2022

  Dear *************************,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 12 October 2022 regarding a complaint submitted to the Better Business Bureau by *********************. In the notification, the complainant notes that they did not receive a refund for a cancelled subscription.
  
  Please be advised that our records indicate the customer did not contact ********************** to request a refund. Per our refund policy, we do not issue refunds for monthly website plans. However, we can review a sites eligibility and make exceptions. 
  
  We have followed up directly with this individual today 13 October 2022 to provide clarification on our policies as well as the opportunity to make an exception to our refund policy in this instance. The support ticket number #******* can be referenced going forward.
  
  Should you require any additional information, please do not hesitate to contact us.
  
  
  Sincerely,
  
  ************
  Customer Support Lead
  ******************
  

• Initial Complaint

  09/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 4-26-2022 I had paid ***** for Lizhazard website and my bank had made a mistake with a dispute that should not have happened. which square space refunded the money on 5-10-2022. I called my bank to asked what happen and why did they file that and that should have never been filed so my bank had reversal of the refund of ***** back to Square space om 6-17-2022. they have not had her website up since the payment on 6-17-2022 i sent them a copy of the bank statement that show all the dates of the reversal of the payments, and they want to play games saying that they want to know why it happened and not put her website up or refund the money back they want her to pay again. I have sent them all information of them being paid and lots of email between myself and ******************* they don't even have a phone number to speak with a live person so who know who is even email you they are just a full of **** company today is sep.24,2022 3 months

  Business response

  09/26/2022

  Dear *****************************,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 9/26/22, regarding a complaint submitted to the Better Business Bureau by ***************************. In the notification, the complainant notes that they are unsatisfied with our support in reactivating their website.
  
  Please be advised that our records indicate the customer has multiple open tickets, including an escalation to our billing department to which we are awaiting a response from the customer. Specifically, we are awaiting further documentation to continue our investigation for the customer.
  
  We have followed up directly with this individual today 9/26/22, to provide context around our process, as well as to refer them to their open, escalated ticket, as this will provide the quickest resolution for the customer. The support ticket number ******* can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  
  Once this customer takes the necessary action of providing the requested documentation, we will be able to move forward with our investigation and will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  
  Sincerely,
  
  ************
  
  Customer Support Lead
  ******************
  
  

  Customer response

  09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  09/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In August 2022 I paid $72 + tax to renew a service with square space for one year in advance.ON Sep 2 it was brought to my attention that the services were not working.I attempted to resolve it using their help forums and it did not work.I logged a support ticket to A/ receive help getting it working or B/ refund me for tbe service I have paid for and am not receiving.I was met with being told by Squarespace that there is not resolution to fix the issue (email service no longeer working) and as i renewed more than 15 days ago they cannot refund **** find it blindly unacceptable that a company will on the one hand acknowledge i have paid them for a service for ********************************************************************************************* the fee they have charged.

  Business response

  09/07/2022

  Dear *****************************,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 7th September 2022 regarding a complaint submitted to the Better Business Bureau by *****************. In the notification, the complainant notes that they are unsatisfied with our billing policies.
  
  Please be advised that our records indicate the customer stated their intentions to not continue a subscription service Squarespace is a reseller for and wished to receive a refund. Within two days, the customer followed up in a separate ticket to state they wish to continue using the subscription but sought a refund after discovering our cancellation policy. Unfortunately, since the customer cancelled the subscription, their account was transferred to ****** and due to our reseller agreement, we cannot reinstate this nor refund a payment per our refund policy. The customer is, however, able to continue using their subscription service through ******.
  
  We have followed up directly with this individual today 7th September 2022 to provide clarification on our policies as well as the opportunity to make an exception to our refund policy in this instance. The support ticket number #******* can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  
  Once this customer takes the necessary action of cancelling the subscription they no longer want, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  
  Sincerely,
  
  ************
  Customer Support Lead
  ******************
  

  Customer response

  09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   .1 square space stated in the attachment provided that my ****** space subscription which I paid squarespace for an annual renewal until September 2023 was transferred to ******.

  .2 When I followed square spaces steps and logged into my ****** admin account it can be clearly seen from the screenshot attached that there is no active subscription meaning I paid square space for a subscription they took $72 plus tax for one year in advance on August 19,2022 until September 2, 2023. I have been left with no subscription or active working service. However I have paid square space in good faith for that service which has not been provided. Furthermore I only requested a refund from Squarespace because the service stopped working on August 19, 2022 and despite following their support steps and reaching out to them the service has not been working since

  .3 after following their support steps and their recommendations I reached out to ****** support last night another screenshot I have attached which clearly shows and confirms from ****** that there was no active subscription and nothing was sent to them or transferred to them from square space they were referring me back to square space and now square space has emailed me this morning stating that they are now investigating my issue 

  I therefore feel that the response you received from Square space is premature and that I am still left with either no working service or no refund of my subscription and I still seek resolution

  Lastly Squarespace did email me today at 8:35 AM Pacific time September 8 stating that they were now looking into my issue and would get back to me

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business response

  09/21/2022

  Dear *****************************,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 9/21/2022 regarding a complaint submitted to the Better Business Bureau by *****************. In the notification, the complainant notes that they are unsatisfied with our ****** Workspace cancellation process and billing.
  
  Please be advised that our records indicate the customer canceled their ****** Workspace account via their Squarespace account in order to transfer their ****** Workspace account over to ******. We have also issued a full refund on 9/9/2022 for $77.04. They should see this full refund in the account related to the original card charged within **** business days. Next, theyll need to create a new ****** Workspace account completely on ******s end moving forward. Further, we offer 24/7 365 day support.
  
  We have followed up directly with this individual today 9/21/2022 to provide clarification on our policies as well as the opportunity to make an exception to our refund policy in this instance. The support ticket number ******* can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  Once this customer takes the necessary action of creating a new ****** Workspace account via ****** and confirms the full refund of $77.04 was received, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ************
  Customer Support Lead
  ******************
  
  

  Customer response

  09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Squarespace keeps charging our credit card despite being informed that we sold the business and they shouldn't charge us anymore. They were first informed February 7, 2021, and they have continued charging us to this day.

  Business response

  09/01/2022

  
  Dear ********,
  Squarespace, Inc. (Squarespace) writes in response to your notification dated September 1, 2022  regarding a complaint submitted to the Better Business Bureau by ***********************. In the notification, the complainant notes that they are unsatisfied with our billing policies after being informed that they had sold the business associated with their subscriptions.
  Please be advised that our records indicate that when the customer first reached out in February 2021 as they reported, we did respond with a request for further information to verify the identity of the customer before taking cancellation action on the subscriptions. This is a policy we have in place for the security of our customers. The customer did not respond to this request for verification and did not reach out again until yesterday, August 31st. At that time the customer did respond with the information needed for verification and the subscriptions were canceled and a refund for the most recent renewal was issued. Per our terms of service Squarespace subscriptions are set to automatically renew annually or monthly to avoid any interruption of service. At the time the business was sold, the payment method on file for the subscriptions was not changed and the subscriptions were not taken off auto-pay or canceled. 
  We have followed up directly with this individual today September 1, 2022 to provide clarification on our policies. The support ticket number ******* can be referenced going forward. It is important to note the customer had an active case with a resolution response from our support team at the time of their complaint.
  Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ************
  Customer Support Lead
  ******************
  
  

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for a web site through squarespace. I decided to go through somebody else. I have been trying to cancel for months. They refuse to cancel it for you and make you do it on the website but it's so hard to do on the website it's nearly impossible. So I keep getting charges after clearly emailing and asking them to stop multiple times.

  Business response

  08/25/2022

  Dear *****************************,
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 8/25/2022 regarding a complaint submitted to the Better Business Bureau by *****************************. In the notification, the complainant notes that they are unsatisfied with our billing policies.
  Please be advised that our records indicate the customer did not contact ********************** to cancel the subscription until 8/24/2022. Using a number of different criteria to search our system, I was unable to find previous interactions with our support staff where they requested site cancellation. For this reason, its possible that an error in communication is to blame for their situation.
  We have followed up directly with this individual today 8/25/2022 to provide clarification on our policies as well as the opportunity to make an exception to our refund policy in this instance. The support ticket number #******* can be referenced going forward. It is important to note that shortly after the customer submitted this complaint, it appears a support agent was able to help cancel their site, and issue a partial refund.
  In my reply to the customer, I have asked them to confirm the address of their website, as the email address listed in their BBB complaint does not match that which is associated with what I assume is their Squarespace account. Once they have confirmed the address, I will proceed with issuing an additional refund totalling 3 months of website subscription fees.
  Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ******* *.
  Customer Support Lead
  ******************
  
  

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Square space did not have an option to freeze payment or let me pay late. They took my yearly payment for my website of $144.00 i had to call the fraud sept and file a dispute becuse I had no money and that payment t was not authorized. I filed that claim. I called square space and they said I can cancel the dispute and still get my website back up. Meaning cancel it and they money will go back to square space. I called Wellsfargo fraud department. I have claim number if needed. I then get an email telling me for my site to go up I need to pay $144.00 I emailed back and told them no I already canceled the dispute and $144 was returned back to square space. I get an email again telling me it didnt. I called ********** fraud **** and they said yes the money was returned back to square space. I emailed square space again upset that they are lying to me and trying to get me to pay another full $144.00 when its clear based on the Wellsfargo fraud **** and both proof of my screen shots showing the dispute canceled and reversed back to them. Now they are stealing from me and have my website down. Ive been emailing them back and fourth for over a week now. I now need to report this because they are not putting my website up and I paid them the full $144

  Business response

  08/22/2022

  Dear ******,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 8/22/22 regarding a complaint submitted to the Better Business Bureau by *****************************. In the notification, the complainant notes that we have received a recent renewal payment from them but still refuse to activate their subscription.
  
  Please be advised that our team does have an ongoing case open with the complainant and have already provided some clarification of events and steps for a resolution. The site was taken offline after a renewal charge was disputed with their bank and resolved in their favor. They worked with their bank to cancel the dispute, but the site was already taken offline and the payment refunded. Their bank informs us that they are returning the funds to Squarespace, but that has yet to be reflected on our end,
  
  To assist the complainant, our team has already provided a total balance of $192 to their account $48 greater than the previous amount paid and refunded of $144. This balance will automatically apply to their next payment, allowing them to upgrade their site back to paid service at no cost to them. Due to the way our system is configured, we need those steps to be taken before the site can go back online and are currently awaiting the complainants action and response. This balance and our teams last response were both provided before we received this complaint from the Better Business Bureau.
  
  We have followed up directly with this individual today, 8/22/22, to provide additional clarification about what happened and the steps that have already been taken in their open ticket. While we did follow ** in a new ticket to address this complaint, their ongoing case with the support ticket number ******* can be referenced going forward.
  
  Once this customer takes the necessary action of utilizing the provided balance to upgrade their site, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  
  **************
  Customer Support Lead
  ******************

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  About a month ago, Squarespace launched a major update to their site building software, which they are calling "Fluid Engine". They forced the update, meaning all new pages/sections you add to your site default to Fluid Engine with no option to continue using the Classic Editor (except on certain pages, like Blogs). It is generally a great update except for one MAJOR ISSUE: it is not compatible with touch screen laptops.I have a touch screen laptop and spent a week trying to figure out WHY I could not build or edit anything using Fluid Engine. I went through multiple service chats before my ticket was finally escalated to ****************, a Senior Product Specialist, who basically told me that Fluid Engine does not work with touch screen devices, there is no timeline on a fix, and I should just go out and get another laptop without a touchscreen.I was stunned at this response. I asked for compensation which was refused, I asked for a timeline on the fix which was denied. When I pointed out how unacceptable it was for Squarespace to STOP providing me the service I'm paying for without acknowledging it in ANY meaningful way, I was basically told "too bad, so sad." I expressed my disappointment in this customer service and requested to be passed on to another representative, and that request was ALSO denied.Squarespace forced an update which has badly impeded my site building process. I'm trying to get a business off the ground, I'm under significant financial pressure to do so, and this issue has derailed my launch date. I've lost many days of progress due to this issue, my future progress is indefinitely stalled, and I'm told there's no solution in sight.Squarespace has created a major problem here and they don't feel any responsibility towards their customers. I am incredibly angry and upset by this and wondering if there's anyway the BBB can help.Sincerely,******

  Business response

  08/16/2022

  Dear *****************************,
  Squarespace, Inc. (Squarespace) writes in response to your notification dated  8/16/2022 regarding a complaint submitted to the Better Business Bureau by *****************************. In the notification, the complainant notes that they were experiencing an issue with our Fluid Engine editor with no option to continue using the Classic Editor.
  Please be advised that the issue the customer reported has been resolved by our engineers and there is a built-in way to create new sections using the Classic Editor.
  We have followed up directly with this individual today 8/16/2022 to provide clarification on the issue resolution and how to use the Classic Editor as well as a month credit applied to the customers site. The support ticket number ******* can be referenced going forward. 
  Unless the customer reports that they are still experiencing an issue with the editor, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ************
  Customer Support Lead
  ******************
  
  

• Initial Complaint

  08/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm a graphic/web designer and I use Squarespace for myself and my clients. I've been a circle member since before the Squarespace affiliate program was launched. I signed up for the affiliate program when it first launched and have not received a single payment for referrals since. I've purposefully brought clients over to the Squarespace platform to provide them with a discount on my services, knowing I would recoup them with the affiliate program. However, this has not been the case and I've lost out on money. I've had clients purchase subscriptions, domains, and services from Squarespace over the years and I want to be compensated as I should've been from the start.

  Business response

  08/12/2022

  Dear *************************************,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 8/12/2022 regarding a complaint submitted to the Better Business Bureau by ****************. In the notification, the complainant notes that they are unsatisfied with our Circle Referral Program and policies.
  
  We have followed up directly with this individual today 8/12/2022 to provide clarification on our policies and details about the Circle Referral Program and qualifications that need to be met. Additionally, we're connecting the customer with the team specialized in that area for additional support. The support ticket number ******* can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  
  Now that this ticket is in the proper hands of our specialized Circle support team, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ************
  Customer Support Lead
  ******************
  
  

  Customer response

  08/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  They are claiming that I need to meet a 5 website sign-up requirement, which I do, and then I will be paid for every referral after the 6th sign-up. Nowhere on the affiliate program page, sign-up page, nor general terms on the sign-up mentions anything about this minimum, or any minimum for that matter, which now brings up an issue of False Advertisement. This was also not the case when the affiliate program was first introduced by Squarespace, during which time I joined the affiliate program and they even were allowing past sign-*** to be counted as referrals within a certain calendar timeframe. To my knowledge there was no  5 website minimum when I joined, otherwise why would I be choosing to give my clients discounts on designing their websites within Squarespace and losing money? 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

  Business response

  08/17/2022

  Dear *************************************,

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 8/16/2022 regarding a complaint submitted to the Better Business Bureau by ****************. In the notification, the complainant notes that they are unsatisfied with Squarespace Circle referral payments and program.

  
  Please be advised that our records indicate the customer did not qualify for our Circle referral payment benefit.

  
  We have followed up directly with this individual today 8/17/2022 to provide clarification on our policies as well as taking the opportunity to gather more information from the customers side. The support ticket number ******* can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.

  
  Once this customer takes the necessary action of providing any extra information that could help in the investigation if needed, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  *********,
  Customer Support Lead
  ******************
  Tell us why here...

• Initial Complaint

  07/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I disabled auto-renew on my Squarespace account because I did not consent to them charging me for another year. On July 7th 2022, they charged me $144, even though I had disabled the auto renew. I don't have any screenshots of me disabling auto-renew because I trusted their system to work. I canceled my subscription two. days after the charge when I saw it, and they said I won't get a refund, which is ridiculous. They didn't even send email notification.

  Business response

  07/12/2022

  Dear *****************,
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 7/12/2022 regarding a complaint submitted to the Better Business Bureau by *** *********. In the notification, the complainant notes that they are unsatisfied with our billing policies.
  Please be advised that our records indicate the customer did not disable auto-renew for the subscription in question, but a different subscription associated with the same site. The customer would have received an exception to our refund policy and received a full refund for the canceled subscription renewal, however they did not contact Squarespace about this refund before opening a dispute on the charge with their bank. We offer 24/7 365 day support.
  We have followed up directly with this individual today 7/12/2022  to provide clarification on our policies as well as the opportunity to make an exception to our refund policy in this instance. The support ticket number ******* can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  Once this customer takes the necessary action of cancelling the open dispute we will be able to provide a full refund and we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ************ 
  Customer Support Lead
  ******************
  
  

  Customer response

  07/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I did try to contact Squarespace, but the company has made it very difficult to get in contact with a person. Can someone please confirm that if I contact my bank and cancel the dispute, Im guaranteed a full refund?  Im happy to do that, but will not cancel the dispute without confirmation. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *********
  
  
  
   
  

  Business response

  07/14/2022

  Dear *****************,
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 7/14/2022 regarding a complaint submitted to the Better Business Bureau by *** *********. In the notification, the complainant notes that they have been unable to get in touch with us and request reassurance of our billing policies. 
  We have followed up directly with this individual today 7/14/2022 to provide clarification on contact methods and steps needed to receive the requested refund. The support ticket number remains ******* for reference. 
  Once this customer takes the necessary action of cancelling the dispute on the charge with their bank, we can issue a full refund and we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ************
  Customer Support Lead
  ******************
  
  

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had been using squarespace to host my website. I was paying $144 for the domain, $30 for the website (I think, the separate charges here are the big issue), and $6 for ****** workspace. I cancelled my site in Feb, before it could renew. Then I was charged $36 in March, so I had to do some digging and discovered that ALL OF MY CHARGES WERE SEPARATE SUBSCRIPTIONS. So, I cancelled what I believed was ALL of the subscriptions. Well squarespace has been charging me $6 for the last 4 months. I have not used their service since the New Year. I don't mind that I paid for a couple of months when I wasn't using the service, since it was my fault for not cancelling. However, when I did cancel, I expected my service to be cancelled. I didn't expect further charges. I contacted squarespace and they informed me that the best they could do was to refund me $30 from one of the subscriptions they continued, despite me not using their service at all (so essentially they're just taking my money and giving me nothing--theft). I only asked for $60--one $30 charge and five $6 charges--even though I believe I am entitled to at least $96, for the two extra $30 charges and six $6 charges. I think it is predatory to make cancellations this difficult and I think it is theft for them to not refund me. It is ludicrous that a multi-billion dollar corporation should be allowed to prey on customers with A LOT LESS capital/power. Also, I care not 2 bits about their "terms of service." No person should have to read and remember every word of every companies "agreements." It would be quite the feat if any human were to do so. I mean the BBB has terms of service. Squarespace has them, gmail, any mail site, any site that sells anything, any service anywhere has terms of service, the products I use have warranty agreements...please show me a human who has remembered all of any company's terms of service. I care about what is fair and just, and a billion dollar corporation stealing my money is not just

  Business response

  07/05/2022

  Dear *****************************,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 7/5/2022 regarding a complaint submitted to the Better Business Bureau by *****************************. In the notification, the complainant notes that they are unsatisfied with our billing and renewal policies.
  Please be advised that our records indicate the customer did not contact ********************** to cancel the subscriptions in question until after the refund window had passed. Subscriptions like website plans, ****** Workspace, etc. can be canceled at any time with the steps, as well as refund policies, publicly available. Further, we offer 24/7 365 day support.
  
  We have followed up directly with this individual today 7/5/2022 to provide clarification on our policies as well as the opportunity to make an exception to our refund policy in this instance. The support ticket number ******* (*****************************************************) can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  
  In a gesture of goodwill, weve made a one-time exception and issued 5 months worth of ****** Workspace renewals for the total of $30.00 (5 unwanted monthly renewals of $6.00 per month between March and July). We will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ************
  Customer Support Lead
  ******************
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩