Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 13 of this year, I purchase a web domain name and a website to promote my business through ******. Soon thereafter I found out ****** was a reseller for a web based company named Squarespace. I have since been in contact with Squarespace a number of times, they have put up an "under construction page" for my purchased URL. However after repeated attempts to gain access to my account, ********************** has not provided the login information. I one exchange, they claimed it was because I had not agreed to their T&C, however they refuse to proffer such terms for me to review and agree to. I believe this is Fraud, selling a service but then not delivering that service. Upon request, I can share the email chains.

  Business Response

  Date: 09/24/2024

  Dear BBB Complaint Services,

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 9/23/24 regarding a complaint submitted to the Better Business Bureau by *****. In the notification, the complainant notes that they are unsatisfied with the support being provided to us as they are unable to connect their domain to their site and access their account.

  
  We have followed up directly with this individual today 9/24 to provide clarification regarding our processes and ensure they have access to the next steps to resolve their matter. The support ticket number #******** can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.

  
  Once this customer takes the necessary action outlined in our response, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ****
  Customer Support Lead
  ******************
  

  
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a security breach allowing someone to access my account, and fraudulently purchase a large amount of domains emptying my associated business bank account. This was all done while I was asleep during the night this morning starting around 1am on 9/20/24. We have attempted to reach out via chat but there is no live person available. No email response and there is no way for us to contact them via phone to try and resolve this. Our business is at a standstill, costing us thousands of dollars, as well as the emotional pain and turmoil of feeling helpless. If they do not help resolve this, we will pursue legal action.

  Business Response

  Date: 10/07/2024

  Dear BBB Complaint Services,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 9/23/24 regarding a complaint submitted to the Better Business Bureau by ******* *****. In the notification, the complainant notes that domains were fraudulently purchased from their account.
  
  Please be advised that our records indicate the customer did have open cases with ********************** addressing the issue, and our teams first response to the customer came via email on 9/23/24.
  
  We have followed up directly with this individual today 10/7/24 to provide clarification on the issue at hand and the actions taken by our support team. The support ticket number ******** can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  
  As our teams have already addressed the fraudulent purchases, provided refunds, and supported the customer in restoring account access, we consider this complaint resolved. 
  
  Sincerely,

  
  ***** *,
  Customer Support Lead
  ******************
  

  
  

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Not all of the issues have been resolved. The money that was stolen from my account has been returned. I reached out to squarespace on 9/21/24 when the issue happened.  It was not at 9/23/24.  Also, I am still locked out of my website.  They won't help me fix the log in issues.   I honestly don't know how much money I have lost through this process.  No one is willing to call me and give me the right information.  I feel like I have done all I can do on my end.  I'm going to need to reach out to my lawyer and they'll need to help me.  It's only a matter of time before my whole website is gone.  Since I have changed my bank account information, it won't be able to draft my monthly payment. I've asked for help so many times, but I haven't been able to permanently access my website. They give me a 1 time use back up code to access my account. Thats not everything I need though.  I don't know my password because the person that hacked my account set up a 2- step authentication and a new password.  I keep going in circles because the people at squarespace are way too lazy to do their jobs.  The only reason ***** * reached out to me was because of the notification he got from the BBB.  This is what he wrote to me.

  "If you are still unable to login, please let me know and I will personally walk you through that process to ensure youre able to access your account and websites moving forward.

  HE TOTALLY LIED!! 

  He responded back to be with a customer support email, not an email that goes directly to him.  He literally had no intention of helping me at all.  If he did, he would have given me a different email address or a phone number to call, but he didn't. Just to stay on top of things, I did email the support email back and ***of course*** NO REPLY!!!!
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 10/18/2024

  Dear BBB Complaint Services,

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 10/11/24 regarding a complaint submitted to the Better Business Bureau by ******* *****. In the notification, the complainant notes that they are unsatisfied with the support they received from Squarespace Customer Support.

  
  Please be advised that the customer had an active case open with our team addressing the issue. 

  
  We have again followed up directly with this individual today 10/18/24 to provide additional support in regards to their follow-up request, related to their original query concerning their account breach.
  Again, we encourage the customer to continue engaging with our support team to work towards a resolution, and do consider this complaint resolved. They can continue to reference ticket number ******** with our support team.
  
  Sincerely,
  ***** *
  Customer Support Lead
  ******************
  

  
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three websites from ****** domains approximately 18 months ago and on July 1 ****** domains sold my website to Squarespace. I have been unable to access any of my websites from Squarespace, yet they charge me times three every single month for services and I cannot access my own business pages. I am locked out of my own accounts and their customer service is ridiculous. They are only available Monday through Friday from 4 PM until 8 PM and our impossible to get through to. This company is truly a scam And harmed my business.

  Business Response

  Date: 09/25/2024

  Dear Complaint Analyst,
  Squarespace, Inc. (Squarespace) writes in response to your notification dated September 24, 2024 regarding a complaint submitted to the Better Business Bureau by **** *******. In the notification, the complainant notes that they are unable to manage their website after the ****** Domain migration.
  We have followed up directly with this individual today September 25 2024 to provide clarification that websites built with ****** sites were not a part of the migration and can still be managed through ******. We have also clarified that the billing from Squarespace is related to the ****** Workspace, custom email hosting, that did migrate with the domains. The support ticket number ******** can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  Now that the customer has received clarification on the services handled by Squarespace we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  **** *.
  Customer Support Lead
  ******************
  
  

  Customer Answer

  Date: 09/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The respondent never got in touch with me and I have not been in touch with this company other than getting automated AI responses whenever I try to put in a request for help. They just charged me $13 per domain monthly without resolving my issues and I have been asking them for a while now. They are lying and their response stating that they spoke to me, nobody has ever spoken to me or contacted me directly from that company    

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 10/02/2024

  Dear Complaint Analyst,
  Squarespace, Inc. (Squarespace) writes in response to your notification dated October 2, 2024 regarding a complaint submitted to the Better Business Bureau by **** *******. In the notification, the complainant notes that they have not received our response regarding their previous complaint.
  We have followed up again with this individual today October 2, 2024 to the email address provided and encourage them to check their spam messages for emails from **************************************** While previously we replied directly to an open ticket they already had in progress with our support team, ********, this time weve created a new ticket with the subject line Regarding Your Recent Message to the BBB to more clearly identify our response in their inbox or spam folder. Weve repeated our message to provide clarification that websites built with ****** sites were not a part of the migration and can still be managed through ******. We have also clarified that the billing from Squarespace is related to the ****** Workspace, custom email hosting, that did migrate with the domains. The new support ticket number ******** can be referenced going forward. 
  We have responded to the customer and we still consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  **** *.
  Customer Support Lead
  ******************
  
  

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of transferring my domain hosting to Squarespace and the site promptly went down and has stayed 'under construction' for over a week now. I am applying to numerous funders and opportunities this month using my site which is now inaccessible. There is NO customer support at **********************. I've been trying for hours to reach a human via chat as there is no phone service, and only receive a message saying: "Sorry, we're receiving a large volume of chat requests and don't have an available live chat agent right now. Please contact us via email at this link and we'll reply as soon as possible: ****************************************************************. We apologize for the delay." and no reply to email request for support.

  Business Response

  Date: 09/25/2024

  Dear ***** **********,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 9/20/2024 regarding a complaint submitted to the Better Business Bureau by ** ******. In the notification, the complainant notes that they are unsatisfied with the issues while managing their custom domain.
  
  We have followed up directly with this individual today 9/25/2024 to provide clarification on how to manage their DNS settings of their domain and we successfully resolved their connection concerns since writing in. The support ticket number ******** can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  
  Mr. Pasila has already responded to let us know that they have resolved their issue/concerns. We will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  
  **** *.
  Customer Support Lead
  ******************
  
  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Squarespace took over ****** domains. When this happened it shut down our website, which also shut down our emails. I have been trying to get this resolved with squarespace for 5 days now. They do not have a phone number to speak to a live person. Their chat feature is a joke. I had open chats for 5 days and once I got a response the *** said they are going to email me to get the issue resolved and I never received an email. When you reachout on ******* they say that they are "experiencing higher volume" which is acceptable for the wait time, but should have no affect on their ***s ability to help find a solution to my problem. Meanwhile, our business' website and emails have been down for 5 days and there has been no solution offered for our problem. It is unacceptable that a ************** of their size does not have the capability to resolve Technical issues quickly and effectively

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They never got back I figured it our myself
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theres no help desk or 24/7 support to help me link my domain to my square space account. I purchased a domain 1 month ago on ****** workspaces and square space will not show me the domain. When I try to transfer the domain it says that square space already has the domain registered, I have tried going through ****** tech support and they say to go through square space support. Award winning service it says but no one will email me back. I have paid $18 for the domain only to have access to it, this feels criminal and there should be a class action lawsuit

  Business Response

  Date: 09/23/2024

  Dear ****** ********,

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 9/16/24 regarding a complaint submitted to the Better Business Bureau by ****** ****. In the notification, the complainant notes that they are unsatisfied by the delay in receiving a response from support.

  
  We have followed up directly with this individual on 9/19/24 in support ticket #******** to provide steps to resolve their matter and update their email address on their account. It is important to note the customer had an active case with our support team. On 9/21/24 Squarespace received a request from the customer to delete the interaction from the system. Squarespace has followed through with this request and there is no longer the correspondence. If ****** would like to continue working together on this matter, we will need to reopen a ticket or take the steps outlined in our original correspondence. 

  
  Since the customer requested this case be deleted from our system, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  **** 
  Customer Support Lead
  ******************
  

  
  

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** sold all their hosted domain names to Squarespace, Inc. My domain name was included in that sale. I reached out to Squarespace, *** on 7/11/2024. It took them 6 days to respond to this support ticket. The case # was ******** and they told me I needed to contact ****** and ****** tells me that they no longer manage my domain and can't help **** got a notice that my domain was about to expire on 9/6/2024 from Squarespace, Inc. I have no way to login to an account to manage my domain services or transfer my domain to a new provider. I opened a new ticket 9/6/2024 case # is ******** and have not yet received a response. They claim they are backed up with support tickets but yet they had well over a year to prepare for this and knew this was going to happen. I want to transfer my domain "**************" please note that this is my real name.The domain was set to expire today so I will probelly loose all access to my email account. I also have a recipt proving I am the owner of this domain and paid for it 10/02/2023 for 1 year of service with *******I would like to get access to my own domain name again so I can get access to my email. I will not be able to login to any of my accounts that require a code to be emailed so it's like my phone was shut off. My email is not hosted by Squarespace, ***, I use a different company for that.

  Business Response

  Date: 09/19/2024

  Dear ***** **********,
  Squarespace, Inc. (Squarespace) writes in response to your notification dated September 12, 2024 regarding a complaint submitted to the Better Business Bureau by **** ******. In the notification, the complainant notes that they are unable to access a domain that was migrated to Squarespace from ***** Domains and have had trouble reaching our support team.
  Please be advised that our records indicate the customer did reach out several times, and there was a delay in our response due to unusually high volume, however it wasnt until the most recent contact that the customer provided an alternative email address, not associated with the affected domain, where they could be reached. 
  We have followed up directly with this individual and have been working with them on a resolution from September 13th 2024 to provide troubleshooting steps on restoring domain access. The support ticket number ******** can be referenced going forward.
  As this customer has taken the necessary steps and we have been able to restore access to the domain, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  
  

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Webhosting was taken over from ****** and my URL no longer automatically forwards to my order screen. I have contacted customer service numerous times and I can not get them to help. I get put in a chat dialogue and then they email me ad say they are experiencing higher than normal reply times. I have been waiting over a month for help and I am losing sales because people cant go directly to DanvilleGreek.com to order. It should automatically go to *************************************************************************************************

  Business Response

  Date: 09/13/2024

  Dear *****,
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated September 12th 2024, regarding a complaint submitted to the Better Business Bureau by ***************************. In the notification, the complainant notes that they are unsatisfied with reaching our team surrounding their domain forwarding inquiry, after their domain migrated from ****** Domains.
  
  Please be advised that our records indicate the customer had an open ticket with our team that was actively being worked through at the time of their complaint. Further, we offer 24/7 365 day support through a variety of channels, such as email, live chat, and social media. 

  We have followed up directly with this individual today September 13th 2024 to provide troubleshooting support and guidance. The support ticket number #******** can be referenced going forward.
  
  Once this customer takes the necessary action of editing their domain forward, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ***** ** 
  Customer Support Lead
  ******************

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I got instructions in an email to remove ******** from the fwd address and it is still not working. I am not understanding why my business has to suffer from lost online sales because they bought my account from Google.  This is unacceptable and I need it fixed right away.  I don't know what else to do.  

   

  I have signs all over town directing people to order at ***************** It is very simple, but not for me I sell food I do not program computers or develop websites.

   

  Once again WE AS A COMPANY ARE LOSING HUNDREDS OF DOLLARS IN SALES WEEKLY. This is damaging to our small business.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********  
  
  
   
  

  Business Response

  Date: 09/24/2024

  Dear ******

  Squarespace, Inc. (“Squarespace”) writes in response to your notification dated September 24th 2024, regarding a complaint submitted to the Better Business Bureau by ***** ********. In the notification, the complainant notes that they are unsatisfied with our resolution.

  Please be advised that our records indicate the customer informed us the suggested workaround did not work. At the time of this request the customer had tickets open that were actively being worked on and was offered another solution. 

  Also, please note as of this response the customer’s website is active. 

  We have followed up directly with this individual today 09/24/2024 to confirm their site is active. The support ticket number ******** can continue to be referenced going forward. Should you require any additional information, please do not hesitate to contact us.

  ***** ** 
  Customer Support Lead
  Squarespace, Inc.
  

   

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot transfer my domain in Squarespace domains to another Squarespace domains user's account and live chat and support does not seem to exist. This is outrageous and causing me financial losses.

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an annual plan with Squarespace to build a website in June 2024 but cancelled it on June 25, 2024 due to difficulty in building a website. I have requested a refund several times but they ignore my requests. They claim to offer a refund for cancelled subscriptions.

  Business Response

  Date: 09/04/2024

  Dear *****,

  Squarespace, Inc. (Squarespace) writes in response to your notification dated 09/04/2023 regarding a complaint submitted to the Better Business Bureau by ***********************. In the notification, the complainant notes that they requested a refund from Squarespace and has not received it.  

  Please be advised that our records indicate the customer reached out June 26th for a refund and this was approved the same day. The customer no longer has access to the original form of payment and will need to follow up with their financial institution to confirm next steps. We have followed up directly with this individual today 09/04/2024 to confirm the need to follow up with their financial institution. The support ticket number #******** can be referenced going forward. It is important to note the customer has opened multiple tickets and was informed of the need to follow up with the financial institution connected to their original form of payment. 

  Since Squarespace has processed this refund and this customer has been given directions to contact their financial institution, we will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.

  Sincerely,
  **************
  Customer Support Lead
  ******************
  

  
  

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I took their so-called refund invoice to my financial institution, Navy Federal Credit Union, and they determined the digital invoice was not a legitimate financial instrument, but they were able to find the refund transaction on Squarespace's online site and attempted to move the refund to the **** account.  However, SS had placed an "indisputable" restriction on the transaction which meant it could not be transferred to the **** institution.   SS is blowing smoke and making the refund a bogus item. 

  ***********************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 09/13/2024

  Dear *****,

  Squarespace, Inc. (Squarespace) writes in response to your notification dated 09/13/2023 regarding a complaint submitted to the Better Business Bureau by ***********************. In the notification, the complainant notes that they consider this issue unresolved. 

  We have continued to follow up directly with this individual today 09/13/2024. The support ticket number #******** can be referenced going forward. The additional information shared such as the phone number has still not been shared with Squarespace. We have only been notified through this update. However, now that its been shared we have followed up with NFCU. 

  NFCU will not provide any additional details without the customer on the phone and giving express consent. We have reached back out to confirm availability and schedule a call. We are currently waiting to hear back from the customer. Should you require any additional information, please do not hesitate to contact us.
  

  Sincerely,
  **************
  Customer Support Lead
  ******************
  

  Customer Answer

  Date: 09/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************