ComplaintsforUBS
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
For five years I have been receiving mail from various UBS offices addressed to the prior owner of my house. I have contacted UBS many times, most recently via three separate letters. I received a letter from a director in their UBS Financial Services office in *** on April 15, 2024, that advised they corrected the address for their client, and I should not be receiving any more mail. After his letter I received two pieces of mail on 5/27 and now again on 6/10. It should be noted these appear to be account statements that obviously contain PII. I have tried stopping these at the post office, to no avail. Writing "does not live here" and remailing them, to no avail. Contacting UBS directly, TO NO AVAIL. I have spent hours of my personal time along with monetary outlays to mail letters in an effort to solve this....to no avail.Customer response
07/05/2024
Better Business Bureau:
At this time, I have not been contacted by UBS regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a form 1099 from UBS today by email. I believe I am still waiting for an additional form 1099 from UBS. Aren't these forms legally required to be distributed by January 31? I wait each year to receive the UBS 1099s for a month AFTER I have received all the other tax information I need-including 1099s from other entities. Again-is UBS meeting its legal obligations in regard to the timing of the 1099s it is required by law to deliver? FYI- I just contacted the *** with the same question.Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
UBS financial services was responsible for maintaining an employee stock account given by ****** They notified me that my account was a legacy account and wanted me to switch it, but they were obligated to maintain the account for me, so I didn't.A few years after telling them I was just going to leave the stock/money in the legacy account, ********************** turned to money over to the ******************* as 'unclaimed property' without warning me.According to the ********** website, UBS is required by law to do 'due diligence' to warn me they were going to declare the account abandoned. Since they clearly had both my email and phone number (which they used to try to get me to switch accounts), they clearly had my contact information, but made no attempt to warn me prior to turning the money over. Now my money is in limbo with ********** unclaimed property locking about $60,000 of stock I now cannot access. It is currently stuck as a ********** claim ID.Initial Complaint
09/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
UBS FInancial Services held **************************************************** *********************, and since August 16, 2023 I have been trying to initiate and complete an Asset Transfer. UBS Financial advertises this transfer to take 8 business days and as of 9/23/23, the transfer has not been completed. In several attempts on my behalf, I have made many calls to understand this process and to gain insight on when I should expect the process to be completed, however, UBS Financial has ping-ponged me to several different consultants and no one has been able to help me get this completed. The sum of the transfer is more than $12,000. When I contacted the receiving institution/brokerage to inquire about any information regarding the transfer, I was told by Webull Financial that the transfer was canceled by UBS Financial BEFORE being 100% complete.Customer response
10/20/2023
Better Business Bureau:
At this time, I have not been contacted by UBS regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Have turned in death certificates and court order for adiminstator of estate for my father ***********************. They refused to talk to me or reply to emails til July and now still wont let me know how much is in acct or close it out as well as refuse calls from me still and wont give me paperwork showing what active has happened as requested from acct since his passing since August 2022.Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 1, 2023 we initiated a wire transfer of $15,000 from our account at ********************** to our account in ********. That money has been lost despite ** confirming multiple times that the information provided to UBS was accurate. We have done many transfers to this account with other *** banks (using the exact same SWIFT and IBAN) with no issues. UBS is now refusing to pursue this further to recover our lost money, has given us misleading or inaccurate information on multiple occasions, is blaming the bank in ******** and is ignoring emails and requests for assistance. We seek UBS to find these funds and to credit back our account.Initial Complaint
05/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
********************* was a part of a settlement ln, my son over $1 million. She never invested the right way his settlement has become nothing. There is no more funds in his account. The investing was less than would be expected. It was a malpractice suit, and the funds were invested not well. I had it looked over by ************ UBS does not invest for the benefit of the client.Initial Complaint
05/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been trying for a month now to get this company to issue me the balance on an account that I legally have control over, with no success. I have called them and spoken with one of their customer service reps. six times (on 4/10, 4/14, 4/24, 4/28, 5/8 and 5/10). During these six contacts I was also transferred to reps. in other departments many times. I have been told that a check would be sent out within 24 hours, and even twice that a check had already been sent out, but the last time I was told that was two weeks ago and I still have not received a check. The account # is ******* and the balance of the account as of 4/30/23 was $746.71. This issue is with UBS Financial Services in *********, **.Customer response
06/05/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding UBS has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*************************Initial Complaint
03/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 2/3/23 $99,999 was stolen from my UBS account. On or about 2/1/23 attempts were made online to withdraw funds, but it did not go through and the account was locked. The UBS rep informed me of this on Wednesday or Thursday, 2/1 or 2/2/23. However, on 2/3/23 a UBS employee allowed the account to be unlocked and provided a code via cellphone to the unauthorized user despite the lock on the account and UBS knowing that I do not do online banking or use a cellphone. Since 2/3/23 I have been attempting to get my funds back, called UBS, spoke with their security person, but to no avail. They promised the money within 5 days of the incident, then it was by the next week, then the following week. It is now one month since my funds were stolen, something which was allowed by a UBS employee, and yet I cannot get the money put back into my account. Please help me. Thank you.Initial Complaint
02/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My Dad was so kind as to leave his children, including me, part of his estate. In dealing with UBS, my siblings and I have been trying to get things closed out with UBS since November. No matter how many times I try, I cannot get the same person to call me back. Each person I speak with tells me something different. I have requested many times to speak to a manager and only once has one ever called me back and that was only after I said I would need to file a complaint. To date, I still cannot get my account closed out because I have repeatedly ask to speak with someone that knows the account/situation and regardless how many times I say that, I cannot get that to happen. Just today, I could not get the same person to call me back and during the time frame of someone different calling me, $2,000 were lost in stocks. Dealing with UBS is not good at all. I want this resolved, the estate to be closed, and for no one to deal with UBS again.Customer response
03/14/2023
At this time, I have been contacted directly by UBS regarding complaint ID ********, however my complaint has NOT been resolved because:
Hello and thank you for following up. The business contacted me but never referenced the complaint. I had also called them numerous times so I'm not sure which they were eventually responding to. I have closed out all of my business with them. They were a rather awful company to work with and very unprofessional.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************
Customer response
04/04/2023
Better Business Bureau:
The overall issue did end up being resolved but the customer service, or lack thereof, was very bad.
At this time, my complaint, ID ******** regarding UBS has been resolved.
Sincerely,
*****************
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Customer Complaints Summary
30 total complaints in the last 3 years.
5 complaints closed in the last 12 months.