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Business Profile

Investment Management

UBS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

This profile includes complaints for UBS's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called & requested my minimum distribution from my inherited *** on 12/19/24. I was told that the distribution would be in my bank account by 12/24/24. It was not in my account so I called on 12/26/24 & after holding extensively I was told the transaction never took place. They then wanted me to go through the entire process again after. No apologies were extended. I was getting called ********* which highly offends me. Im non-binary so I asked ****** to stop misgendering me. ****** refused to & kept misgendering me. I then spoke with ****** ***** who also misgendered me even after asked not to. ****** conducted the transaction however would not provide any documentation showing that it was done. Just a request ID #. I wanted to be sure that it happened since there were tax implications. ****** also said that ****** put in for a manager callback on 12/27/24. That call never came. As of 1/10/25 I have never heard any follow up from UBS regarding this incident.

      Customer Answer

      Date: 02/10/2025

      Better Business Bureau:

      At this time, I have not been contacted by UBS regarding complaint ID ********.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      /am the beneficiary of my wife's *** held at UBS. After her pass her passing away I asked UBS to release the money, they refused to talk to me After waiting for well 10 months for the affidavit and death certificate along with marriage certificate they still refused my order, that states to release the funds to me as soul successor , I asked UBS to release the funds yet again. Now because it became apparent that there is no desire to help me during this difficult time I send in letters made serval phone calls sent email to ************** and my broker refused the give me any information again denied to release the funds and refused to help in any way . UBS forever delays and refuses to just release the funds and close my wifes account to my name so I can continue my wife wishes . Everytime a different c service answers and tortures me and finally the money is still stuck there. Researching about UBS I revealed many people complaining of the same situation. Endless calling with no results, wasted life fighting UBS and pain and suffering is just unbelievable and unnecessary how can a company treat people like this is totally unacceptable we all lose a love one of our self and this is the last thing I or any other person would want there loved ones to go through so I ask for some help or advice

      Customer Answer

      Date: 11/15/2024

      At this time, I have been contacted directly by UBS regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]they changed there discussion of what they first said I believe they are wrong and only trying to keep charging me and my beloved family a unseen monthly charger and in no way helping me or my children in the unfortunate sudden death of my beloved wife for over 40 years its unbelievable to think a company would be so cruel and not looking out for our future Iam still waiting back for a reply thats been changed 3 times already and non of it what my wife and I told them a unbelievable hellish situation a Grieving, lovable family

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ******* ******

      Customer Answer

      Date: 12/31/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding UBS has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ******* ******

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For five years I have been receiving mail from various UBS offices addressed to the prior owner of my house. I have contacted UBS many times, most recently via three separate letters. I received a letter from a director in their UBS Financial Services office in *** on April 15, 2024, that advised they corrected the address for their client, and I should not be receiving any more mail. After his letter I received two pieces of mail on 5/27 and now again on 6/10. It should be noted these appear to be account statements that obviously contain PII. I have tried stopping these at the post office, to no avail. Writing "does not live here" and remailing them, to no avail. Contacting UBS directly, TO NO AVAIL. I have spent hours of my personal time along with monetary outlays to mail letters in an effort to solve this....to no avail.

      Customer Answer

      Date: 07/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by UBS regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a form 1099 from UBS today by email. I believe I am still waiting for an additional form 1099 from UBS. Aren't these forms legally required to be distributed by January 31? I wait each year to receive the UBS 1099s for a month AFTER I have received all the other tax information I need-including 1099s from other entities. Again-is UBS meeting its legal obligations in regard to the timing of the 1099s it is required by law to deliver? FYI- I just contacted the *** with the same question.

    • Initial Complaint

      Date:12/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UBS financial services was responsible for maintaining an employee stock account given by ****** They notified me that my account was a legacy account and wanted me to switch it, but they were obligated to maintain the account for me, so I didn't.A few years after telling them I was just going to leave the stock/money in the legacy account, ********************** turned to money over to the ******************* as 'unclaimed property' without warning me.According to the ********** website, UBS is required by law to do 'due diligence' to warn me they were going to declare the account abandoned. Since they clearly had both my email and phone number (which they used to try to get me to switch accounts), they clearly had my contact information, but made no attempt to warn me prior to turning the money over. Now my money is in limbo with ********** unclaimed property locking about $60,000 of stock I now cannot access. It is currently stuck as a ********** claim ID.

    • Initial Complaint

      Date:09/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UBS FInancial Services held **************************************************** *********************, and since August 16, 2023 I have been trying to initiate and complete an Asset Transfer. UBS Financial advertises this transfer to take 8 business days and as of 9/23/23, the transfer has not been completed. In several attempts on my behalf, I have made many calls to understand this process and to gain insight on when I should expect the process to be completed, however, UBS Financial has ping-ponged me to several different consultants and no one has been able to help me get this completed. The sum of the transfer is more than $12,000. When I contacted the receiving institution/brokerage to inquire about any information regarding the transfer, I was told by Webull Financial that the transfer was canceled by UBS Financial BEFORE being 100% complete.

      Customer Answer

      Date: 10/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by UBS regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have turned in death certificates and court order for adiminstator of estate for my father ***********************. They refused to talk to me or reply to emails til July and now still wont let me know how much is in acct or close it out as well as refuse calls from me still and wont give me paperwork showing what active has happened as requested from acct since his passing since August 2022.

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1, 2023 we initiated a wire transfer of $15,000 from our account at ********************** to our account in ********. That money has been lost despite ** confirming multiple times that the information provided to UBS was accurate. We have done many transfers to this account with other *** banks (using the exact same SWIFT and IBAN) with no issues. UBS is now refusing to pursue this further to recover our lost money, has given us misleading or inaccurate information on multiple occasions, is blaming the bank in ******** and is ignoring emails and requests for assistance. We seek UBS to find these funds and to credit back our account.

    • Initial Complaint

      Date:05/18/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* was a part of a settlement ln, my son over $1 million. She never invested the right way his settlement has become nothing. There is no more funds in his account. The investing was less than would be expected. It was a malpractice suit, and the funds were invested not well. I had it looked over by ************ UBS does not invest for the benefit of the client.

    • Initial Complaint

      Date:05/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for a month now to get this company to issue me the balance on an account that I legally have control over, with no success. I have called them and spoken with one of their customer service reps. six times (on 4/10, 4/14, 4/24, 4/28, 5/8 and 5/10). During these six contacts I was also transferred to reps. in other departments many times. I have been told that a check would be sent out within 24 hours, and even twice that a check had already been sent out, but the last time I was told that was two weeks ago and I still have not received a check. The account # is ******* and the balance of the account as of 4/30/23 was $746.71. This issue is with UBS Financial Services in *********, **.

      Customer Answer

      Date: 06/05/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding UBS has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    UBS is NOT a BBB Accredited Business.

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