Complaints

This profile includes complaints for Effy Jewelry's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Effy Jewelry

  7 W 45th St New York, NY 10036-4905

  
• 

  Effy Jewelry

  390 Madison Ave Fl 22 New York, NY 10017-2514

  
• 

  Effy Jewelry

  7 W 45th St #1105 New York, NY 10036

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8, 2025 I purchased a Tanzinite diamond ring and pendant totaling $5,000.00 on the Emerald ******** cruise ship. The Manager, ******, and ***, salesman, told me to apply for 12 month financing interest fee. ****** asked for a debit card. I immediately asked why you need a debit card. He replied. he needed the debit card to apply for the loan. That didnt make any sense and I told him that no way I want to pay by debit card and insisted to pay by credit card. He replied, Dont worry, after you are approved for the loan, you can change the method of payment to pay by credit card. However, that was a lie. I received an email or text stating that my checking account would be charged. I immediately went to the store, very upset, spoke to ******* who did nothing. I contacted ******, Mgr of Effy in ******** by phone. She did nothing and said to see ****** the following day. ****** gave me a discount and charged $2,000 on my **** Card and $3,000 on my **************** card. However, I later found out that ****** opened a second. **** credit card without my knowledge, consent and permission. I was very upset and complained to the cruise line who did nothing. Prior to disembarking the ship on the last day of my cruise January 11, 2025, my bill stated that ****** charged $5000 to my **************** card. I complained to the cruise line before disembarking, but the representative could not give me an explanation nor a resolution. I contacted ****** Effy Mgr, I complained to her expressing my concern that ****** opened a credit card without my permission. She gaslighted. ignored me. I told her that opening a credit card was unlawful and fraudulent. It was like I talking to the wall. From the BBB reviews, people have complained of unethical behavior from Effy, and had many other negative complaints from customers. (Aggressive sales tactics, etc, etc , especially on cruise ships. This is dishonest behavior. This is dishonest behavior.

  Business Response

  Date: 02/13/2025

  Thank you for reaching out to Effy via the BBB platform. As we have been communicating over email recently, we have asked that you provide a phone number and convenient time for you to speak regarding your recent purchase and issues you have outlined here. Kindly respond to that email in order that we may assist you.

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I have spoken to ****** *********, Manager of Effy, numerous times since January 8, 2025 and she has not come up with a resolution. I have also sent her emails, left phone messages and she still ignores and gaslight me.  This is a dishonest company, as well as their salesmen. 
  

  She has not addressed my written complaints which I clearly detailed  through BBB.   She already knows what the issues are, so Im not going to repeat them.
  

  
  
  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 02/25/2025

  Thank you for taking the time to send this message via the BBB portal. After many emails and voicemail messages I have left for you, I am pleased that we were able to come to a resolution regarding your issue. I look forward to assisting you as promised during our phone conversation today when we were finally able to connect.

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has hi been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a beautiful diamond flexible tennis bracelet while on a cruise in January 2022 while in ***********. In the summer of 2024 the flexible band cracked in half making the bracelet impossible to wear. I reached out to the customer service for repair info thinking I would go somewhere locally but was given info and a prepaid mailing label to send it to **** in ** for the repair since it was covered under warranty. I went back and forth since I was uneasy about sending something so valuable through the mail but reluctantly did so after assurances that they would let me know when it arrived safely. Sure enough, and much to my relief, I got an email saying it had been received on August 22nd. I had been quoted a 6-8 week time frame for my bracelet to be returned and as of today 2/8/25 I still dont have it. I have been in contact both through email and phone with ***** and Jan who kept promising it was just taking longer than usual, then it was they were trying to make it stronger so this wouldnt occur again and finally it was they reached out to the manufacturer to make a brand new bracelet. I gave several extensions and deadlines but finally said I will never trust the integrity of the bracelet and was unwilling to continue waiting so please issue a refund. I paid $7495 for it using my Carnival Mastercard. I asked if would be credited back to the payment source or paid directly to me and my last response was I will get back to you shortly. I didnt want to go this route but was afraid there is a time frame where I wont be able to pursue this issue. I have all emails sent and received dating back to my original inquiry.All correspondence references a support ticket# ***********. Thank you for any help you can provide in this matter.

  Business Response

  Date: 02/11/2025

  Thank you for reaching out to Effy via the BBB platform. Please accept our apologies for the delays in processing your request for repair. Our Repairs team has been working diligently on this issue, and you will receive a phone call from our Director of Repairs shortly. Thank you again for your patience.

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The director of repairs did call and leave a message yesterday but I didnt get it until after business hours. I returned the call this morning, 2/13, but got a message saying the person I was trying to reach was unavailable so I did leave a message. I explain that I was beyond waiting for the repair since they have had my bracelet almost 6 months and was told the repair would **** *-8 weeks. I have made calls and sent multiple emails. Each time I was told it was taking a little longer than expected. Eventually they said they were reaching out to the manufacturer to get a brand new bracelet, and that was in November. I have lost patience and at this point it would only remind me of the months of aggravation it has caused. I also doubt I could wear it confidently now fearing the same thing would happen again. I asked for a refund as I felt I had been patient enough and *** responded she understood and would take care of it. After nothing for another week I sent a follow up email asking if it would be refunded to my original payment  or a check issued and she said it was taking a bit but she would look into it. I finally gave up and contacted BBB. Ironically I got a phone call the day after BBB contacted them. The phone call I received yesterday was the first time anyone has tried to contact me. I have always gotten a response to my inquiries but never initiated corispondance from Effy. I really feel I have been patient enough and just want a refund at this point.

   

  **** *** *****

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *** ***********************************

  Business Response

  Date: 02/14/2025

  Thank you for reaching out to Effy via the BBB website. We apologize for the issues you have encountered with your bracelet and are working with you directly to resolve this issue. We thank you for your patience.

  Business Response

  Date: 03/03/2025

  Please accept our apologies for the length of time this has taken to resolve. At this point, we will move forward with the refund and will need to confirm if the refund can be done through our store in ********** where the bracelet was purchased or if a check will be mailed to you. We have also left you a voicemail and email stating the same and will follow up with you again via those same channels tomorrow.

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  Unfortunately this email was in my junk mail folder so I am just seeing it now. Yes they contacted me and offered the full refund via the credit card I used to purchase the bracelet. The transaction receipt was sent to me and has already shown up on my card when I checked the app. 
  i truely appreciate the help you provided. I had been sending numerous emails and even called their store in *** but kept getting the its taking a bit longer story. It moved from that to it cant be fixed we are ordering a replacement and had reach a 5 month wait for an originally quoted 6-8 week turn around repair. Only after I contacted BBB and you reached out did anyone on their end even reach out to contact me. Until then it was just responses to my inquiries.  
  Once ****** contacted me things began to move in the right direction. Im sorry it had to take 6&1/2 months to finalize but I am very satisfied with the outcome. Thank you so much for all the help with this issue.
  Sincerely,
  
  **** *** ***********************************

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gold 14k necklace with black diamonds on the Carnival Celebration Cruise. I was told to wait on a certificate for the product and would be getting it the day before the cruise ended. This was not enough time for me to do further research on the product to see if the $2500 I spent was worth what I bought it for. I have a small period in which I can return the product but was not successful in hearing back from the company as I have tried to call multiple times and sent 2 emails. All I want to know is the grading of the product I bought as the sales people had no information of the product and that it was all in the certificate. Once it was received there was no info on the diamonds other than what I already knew. I really like the piece but am trying to decide if it is worth the uncertainty.

  Business Response

  Date: 02/06/2025

  Thank you for reaching out to Effy. I see that you have been communicating with one of our ********** Agents via email regarding your purchase, and we look forward to assisting you with any questions or concerns you may have.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on the **************** I purchased a diamond bracelet from the Effy store onboard. The purchase was made on 1/13/2025. I wore the bracelet off the cruise ship on 1/19/2025. The clasp failed and the bracelet fell off my wrist and was lost the same day. It could have fallen off during disembarkation, in the cab to the hotel, at lunch or shopping. Once I discovered it was missing after removing my winter coat, I made efforts to retrace my steps and filed a police report. It has not been found.I put my faith in Effy when I purchased such an expensive piece that it was made to not fall off during my daily routine. It didn't last one day off the ship. When I reported it to Effy, I was told they were not responsible and they would gladly sell me another bracelet. I was in shock at the suggestion but not surprised that they would not admit to any fault in the failure of the safety clasp.

  Business Response

  Date: 01/27/2025

  Thank you for your recent purchase. While **** offers a comprehensive limited lifetime warranty on all **** items, this warranty does not cover loss. In this instance, you were provided a sales receipt and appraisal in order that you follow up with your homeowner's insurance policy to make a claim.

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I purchased a very expensive (for my budget) piece of jewelry onboard my Carnival cruise.  After cruising multiple times on various cruise lines and visiting Effy stores onboard, I decided it must be a trustworthy company and made my very first purchase.  The salesperson was a delightful young man and he made me feel very secure in my purchase.  In the excitement I was not provided a receipt or any information about the diamond bangle bracelet I purchased, nor was I advised that simply wearing it could be risky.  These omissions did not present a problem until the day I left the ship.

  I did not wear the bangle onboard but decided to wear it off the ship.  I carefully closed the bangle and secured the clasp.  I had no cause to believe that simply wearing the bracelet would be fraught with peril.  This was a 4-carat total weight white gold bangle bracelet with a single clasp.  It is my contention that the security design of the bracelet was inferior considering the value paid. This is evident by it's almost immediate failure and subsequent loss.  Effy Jewelry needs to take some responsibility for selling a piece of jewelry that would fall off a customer's wrist on the very first day of wearing it due to clasp failure.

  This loss has caused me significant emotional stress, financial loss and ruined what otherwise was a good vacation.  I have spoken to my insurance agent to see if the piece would actually be covered since I hadn't even got home to add it to my inventory of personal coverable items.  He advised that I seek remedy through Effy first before filing a claim and I agree as I believe that Effy bears responsibility for the loss.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

  Business Response

  Date: 01/30/2025

  Thank you for your recent purchase. While **** offers a comprehensive limited lifetime warranty on all **** items, this warranty does not cover loss. In this instance, you were provided a sales receipt and appraisal in order that you follow up with your homeowner's insurance policy to make a claim.

  Customer Answer

  Date: 02/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Effy refuses to acknowledge any responsibility in it's response, choosing to just repeat it's previous disclaimer.  Yes, the bracelet was lost.  That is not in dispute.  But the circumstances leading to it falling of my wrist could not be clearer.  On the first day I wore the purchased item, and after securing and clasping it properly, it still fell off.

  A customer should have the confidence to wear a piece of jewelry meant for the sole purpose of wearing.  The fact that this was a high end piece of jewelry ($9,200) would further confirm the expectation that it could in fact be worn safely and with confidence.  I did not purchase this bracelet to keep it in a jewelry box.

  The fact that it fell off sometime between putting it on and leaving the ship and arriving at my hotel in *********** is incomprehensible. **** must take responsibility for selling an inferior piece of jewelry and make this right.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Effy diamond tennis bracelet from **************************** store October 2024. Within the first two weeks of purchase, the ******** broke. I was advised by **** that **** offers a lifetime warranty on their products and I needed to reach out o Effy for repairs. I reached out via email and was advised to ship the bracelet to ********** *********** **********************************************. I shipped the bracelet on January 6, 2025 via *** tracking number ******************. I sent an email on January 14th requesting the status of the repair and was given a ticket number ******. I also called Effy customer service on January 16, 2025 and was advised that someone would reach out by end of Business day. That did not happen.

  Business Response

  Date: 01/20/2025

  Your repair ****** has been received by our repairs team today, 1/20/25 which is why we have not updated you.  Your service should take 2-4 weeks for service, please refer to your repair number ****** when requesting updates.

  As stated in our repair form and all our submission information that you have been provided, we advise you allow 7-10 business days for processing, we received your item on 1/14/25.  Please see the verbiage provided in our repair submission forms regarding status updates. Retain your carrier tracking number to confirm delivery to us, as we do not provide confirmation of receipt. Once delivered, please allow 7-10 business days for processing. We will advise next steps once your piece is evaluated.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skagway Effy has not been reachable directly about two jewelry pieces returned on the Celebrity Cruise ship in July 2024. Ive spoken to several customer service **** for Effy and no one has put in writing to Bread Payment, who has the loan of the purchased items. Bread Payment is still charging me for the two items I returned back in July. They havent received any notification from **** that the loan is closed and to pay them out. Also, this has been quite a difficult process to return items since there is no communication and resolution from the ************* My time and money has been wasted from this whole process. Its affecting my credit and the experience on the ship and in the two Alaska store locations, ******** and *******, were of returning the items from the other locations and buying their products. I was manipulated especially in the Celebrity Effy store to return the items and spend more money. That was after the fact that I was trying to return jewelry on the ship in the first place! When I was to receive an updated invoice of the items the last night on the ship the store never gave me a printout and I had to follow up with an email later after the cruise for an invoice. The store ok the ship didnt even give me an amount or total of the cost of the items they manipulated me to buy, since they didnt honor my returns. They keep sending me back and forth to Bread Payment and Effy about getting written notification of the returned items. I have spent numerous times on the phone with no resolution or support from Effy.

  Business Response

  Date: 10/23/2024

  Please accept our apologies for the issues we have had in consolidating and rectifying your refunds from both the Cruise Ship and the Land store. We have made this a top priority and expect to have a resolution shortly. Thank you.

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to the Effy Jewelers several times this past week concerning a purchase that NEVER happened at the ***** at ***********" and was charged. I was told that they would reach back out to me concerning this issue AND contact the store (since there is no email or phone number in which I can reach out to ***********) per Mgr. ****** or another person by the name of *****. As of today 08/29/2024, I have not heard back. I was a passenger on the CARNIVAL MARDI GRAS ship when I visited the retail store on 07/18/2024. I was approved for a loan by the in-house financial company of **************** After an hour and a half of the sales *** and manager not being able to handle/complete the transaction, I decided against the purchase. The sale was voided. (see receipt). I left the store and ended up purchasing an item at the **** store on the ship (different stores). A week ago I received an email from BREAD Financial stating a payment is due on August *******. I reached out BREAD Financial to inform them that there was no transaction. I was told that I needed to contact the ***** store in ***********" and they need to go in the system and cancel Loan #**********. I was also told to send an email to ***** Grand Turks" and if they did not respond within 48 hours from 08/26/2024 then I need to send BREAD Financial proof I emailed the store, forward it to them and they in turn would attempt to reach out to ***** Grand Turks" if they respond back to me. This issue needs to be resolved before ASAP it lands on my credit. I made $5,000 worth of purchases with **** during my time on THIS particular cruise. I am a regular customer. Now due to the incompetency of the Manager at this particular store, which by the way, they had me in there nearly an hour and a half, trying to upsell and ultimately reversing several transactions, which my bank had to text me to confirm that there was no fraudulent activity, I now have to deal with this mess!!

  Business Response

  Date: 08/30/2024

  Thank you for taking my call this afternoon.  As promised, I am working on having this issue resolved for you as quickly as possible. I have sent the email today with you in copy so that you have my direct contact information and look forward to assisting you.  Please feel free to reach out to me directly with any questions.  Thank you and please accept my apologies for any inconvenience this has caused you.

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ring aboard a cruise for $1400. Within a week the band formed a crack with under normal wear. I called the customer service line and found that its only purpose is to try to sell me a medical alert bracelet. I have no recourse to have this ring refunded or repaired. This was meant to be a replacement wedding ring.

  Business Response

  Date: 08/19/2024

  Thank you for your email.  We have sent an email to you directly to have your item returned to Effy for a refund.  We look forward to helping you,

  Customer Answer

  Date: 08/29/2024

  Effy has contacted me about a refund. I’ve sent the ring back, but the refund processing time is between two to three months, and I’m not certain I’ll actually receive this money. 

  Business Response

  Date: 09/06/2024

  Thank you for reaching out to us regarding your item for refund.  We can confirm this refund in the amount of $1400.00 was requested from the Carnival Cruise Line directly on 9.4.24 and the refund will be credited back to your credit card within 2-3 billing cycles. You may reach out to Effy directly at [email protected] at any time for an update and we look forward to assisting you in securing your refund.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023, I assisted my daughter *************************, finance an ******* ******** from the Carnival Legend Effy Jewelry Store. Immediately upon arrival home, one of the ******* stones fell out. My daughter sent it the the Effy Jewelry Store in ********. Once it was repaired, they returned the ******** only to have another stone fall out. She sent it back to ******** and **** (in January, 2024) decided they would refund my $6000 for the purchase of the ********. We have been in constant communication with the New York store and they are stating that they are waiting to hear from Carnival.After five months of this same excuse, I contacted ******* bank who financed the jewelry explaining the situation and stated that I have no jewelry that I have been paying on. They gave me a credit for the $6000 only to deny the credit later stating Carnival proved that I purchased the ********. That was never the issue. The issue is that I am paying for jewelry that I do not have.Carnival did respond to **** that they could not issue me a credit if I have filed a complaint with the credit card company.I am still paying $6000 for a ******** that I don't have. I requested that they either return the original ******** or something equivalent. I have not heard from Effy Jewelry since that last email.

  Business Response

  Date: 07/01/2024

  Thank you for reaching out via BBB. We have just received confirmation that the refund was posted to your credit card account on June *******.  The delay in processing occurred due to the fact that the incorrect folio account number was provided to Effy when we requested this information upon your initial return. We thank you and look forward to assisting you again in the future.
  

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Special Ordered 14kt White **** with London Blue topax dolphin earrings while on a Carnival Cruise on 3/21/24. Was told it would take between 8 and 12 weeks to receive earrings. My receipt is uploaded for reference. We received an email from **** stating we would receive the earrings the week of the 7th of June. It also stated that we would receive a call verifing my address and setting up a day and time for delivery to assure someone would be home. We never heard anything. My husband called and was lucky to get a person but that person told him that they had no way to give us an update on when we would receive the earrings. I have since sent two emails requesting the update. The second one was not nice because I am beginning to think this place is a scam, take your money and you get nothing. The cruise line advised us to go to our travel agent? I just want my earrings, they are the completion of a set I bought back in 2018. If I am not going to get my earrings I want my money back. The fact that Effy customer service will not reply back or update on the status feels alot like shady business practice for a company having a financial crisis.

  Business Response

  Date: 06/14/2024

  Thank you for your posting to the BBB.  The *** we have for your earrings was the first week in June however, it seems that we are having some production delays in our processing.  Please accept our apologies and we will be providing an update for the shipment of your earrings by Monday of next week.  My apologies for the delay, please rest assured that your earrings are on order and you can expect delivery shortly.

  Customer Answer

  Date: 06/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I believe that after 15 weeks of waiting there should be a more difinitive answer to my question.  I am also amazed that I have sent several emails that have been ignored, left many phone messages with no answer, and we go through the BBB and get a quicker response.  My complaint will be resolved when I have the product ordered, delivered to me, and it is correct as I ordered it.  If I do not hear back by Monday, June 24th, which is well beyond my patience level, with the acceptable answers, I will have to keep this matter extended out until it has been resolved.  I do not trust the answer provided currently based on my previous interactions with EFFY.  Because the answer to me is vague and incomplete I will not close this matter until I have received what I ordered.  I would also expect EFFY to provide its customers with a better set of expectations and better customer service when ordering because this is ridiculous having to wait with no answers.  I also believe that some sort of discount should be offered because of this unrealistic delay that only the BBB can get the answer too.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 07/01/2024

  Thank you for your patience.  Your earrings will be complete by the first week of July and you will receive an email to confirm your shipping address for shipping via ***** signature required.  We look forward to assisting you.

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  The item has been received.
  
  Sincerely,
  
  *********************