ComplaintsforSuperJeweler.com Inc.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Very small sale ad headline was clear that the white metal was brass can't use because of allergic to brass . I Contact the chat they want me to return on my own and get my own tracking. I font rust that process they should be able to create a return label for the security of the delivery. ******* on chat just shut the chat on me and left me hanging. Just ro show you there service .

  Business response

  07/24/2024

  HI,

  We think it's best just to refund the customer and then they can give away the earrings as a gift.

  Sorry for  the hassle,

  *************************

  Customer response

  07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have left instructions for uaps to return item upon receipt.  I *** not wish to keep them as it's not in my interest but thank you for your response if your chat team had this service we wouldn't be on here discussing this.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  SuperJewler is the business that has just taken $680.00 out of my bank since November 10th,2023 until this year May 10th,2024! Starting November 2023 they took ***** then ***** each month for 6 months straight for Items (5necklaces) I ordered and I never received them. I sent numerous emails with no response, *** chatted in the chat and got no reply afterwards and I called them numerous times about this order. They specified I ordered necklaces that slot of others order and that once again they would have to talk to the production shipping manager and they said they would send me a 25$ gift card for all this hassle (which they DIDNT Do either) and that my order should have gotten shipped by may 19th 2024 but it wasnt either and that they didnt even have the products I paid 680$ for , I want my money back and this place has horrible customer service and no one calls or emails

  Business response

  06/27/2024

  Hi There,

  I found the order and the problem.

  Thanks for paying off the layaway and we'll ship this within  a week.

  Very sorry,

  *************************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 2 items advertised by *********** to be 1/6 diamond pendant 14 karat yellow gold 18 in. necklace and I received a 925 yellow sterling silver and not sure about the stone fake. I was told by *********** customer service to mail it back to the seller or to return the items to nearest ******* location, I returned the items to my local ******* and they refused to help me even after the clerk read the correspondence between myself and *********** and now I am being instructed to send the items back to the seller that has fraudulently sold me a product in good faith that the same fraudulent seller will refund me my money. So ******* and super jeweler is basically saying they are okay with this misleading and fraudulent activity and therefore I should be okay with it too but I Am Not okay with this activity especially by a company such as ******* they should hold themselves to higher standards than this. The sales order Id # : ***************. The sellers are ******* and Super jeweler. The amount after discounts was $205.00 U.S. but the time, anguish, and embarrassment of giving fake products to the people I love, can't be priced or undone. Thanks for your time and help.

  Business response

  06/20/2024

  Hi There,

  We are glad to help, even though ******* generally handles this sort of issue.

  We are unable to find the order information.

  Please ask the customer to email me directly at *********************** and I will be happy to help.

  Thanks,

  *************************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I put 4 necklaces on layaway last year. I made my last payment a couple months ago. I waited and waited and they never came. I finally messaged them a few weeks ago and was told they would be shipped on April 24th, 2024. I waited and waited and they never came. I just checked the website and it says they are still processing and now I don't have the chat function I used to communicate with them last time. Very unprofessional.. I need them for Mother's Day and I'm scared they won't arrive on time, if at all. I prepared for Mother's Day months in advance so this wouldn't happen.

  Business response

  05/09/2024

  Hi There,

  Thanks for reaching out on this.  It seems that this order has slipped thru the cracks.

  We will ship the items that are available, and if anything is out of stock, we will refund immediately.

  Have a nice day,

  *************************

  Customer response

  05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  I absolutely do not want a refund..I spent months paying this order off because it was a good deal. I haven't waited 8 months just to get my money back. I want what I paid for or a refund for the $499 they claimed the item was worth. This is a Mother's Day gift that I can't afford to replace.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  06/20/2024

  Hi There,

  I'm not clear what the problem is with this order.

  *************************** will contact you to resolve this.

  Thanks,

  *************************

• Initial Complaint

  03/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ok, part of it was me, I should had read the reviews before ordering. I placed an order for $249.98 for a pair of earrings. Afterwards I read there reviews and a bunch stated either they never received there order or they order came months later then what they said, and other issues. So I gave them a few weeks and didnt receive my order and canceled. Within a week they refund $27.98 and as of today Im still waiting for they rest which we know any business a full refund should only take 7-10 business days not weeks and definitely not longer then a month.

  Business response

  05/09/2024

  Hi,

  Sorry for the delay in responding to this case.  I missed it...

  This customer has been fully refunded.

  All the best,

  Andrew@SuperJeweler

• Initial Complaint

  02/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Company couldnt help resolving delivery issue. ***** care that my package wasnt Delivered to right address. Blamed Fed Ex Said they couldnt give Fed Ex a QR code . So Im out $150 dollars

  Business response

  02/08/2024

  Hi *****,

  I'm not sure what order you are referring to, but i'm happy to help.

  is this the order for the silver and diamond bracelet?

  we can ********* you another one and work out the insurance claim.

  I'll email you directly so we can get you a replacement fast.

  *****************************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought a ring as a birthday gift and it arrived missing a small on diamond on the head, It was a birthday gift so i made sure to order about a month early, But the Item took close to 13 days to process and Ship and i recieved it damaged so i had to Go pay for my own label and shipping to Ship it back to be returned, i shipped it about 7 days back and it arrived 5 days ago and i havent gotten any wors that it has arrived or has been processed and repaired and now the birthday gift Will be late for the person and I havent gotten so much as a confirmation that my shipment has arrived, i had to track it myself which i also had to pay for out of my own pocket. I requested and exchange and Its taking an extremely long time for anything to be processed and Ship and due to a mistake on their part ill now have to give the gift late. My order number is ******* and i have gotten nothing regarding when my piece Will be ready, I just need it ASAP.

  Business response

  02/08/2024

  Hi and Sorry for the hassle,

  We are going to do our level best to ship this out on 2/9//24.

  Very sorry for the delay.

  *************************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Super jeweler has a No hassle returns within 60 days guarantee. I returned 7 items that were purchased within this time frame. They were returned with the original receipts, in the original packaging and in new condition. I received emails stating that Super ******* had received my returns on December 13. I received another set of emails stating the items had been reviewed and that I would receive my refunds shortly. Since that time only 3 items have been refunded. I was told 2 of them are still processing on January 11 and nothing about the additional 2 returns. It seems they are trying to waste time and find a way not to resolve these issues. I have been very patient. But they continue to hold onto the items I purchased AND the money I used to purchase the items.

  Business response

  02/08/2024

  Hi ***** and *******,

  You guys have bought from us about ***** times, so you know that we would never cheat you.

  As you have so many orders, I'm having a hard time figuring out which order has issues regarding the returns.

  Please contact me at *********************** and I'll work this out.

  I'm also going to reach out to you

  Thanks,

  *******************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After a month I contacted them to get the status. Jewelry was sent a few days later but the ring they sent was the incorrect size. I ordered a 5, they sent 6.5, as shown in the picture. I got the ring on sale. They told me to return it, at my expense, and they would send correct size once received. The error was not on my part and I don't feel like I should have to pay the return postage. If this is how they correct THEIR ERROR then they are an unfair business and others should be made aware.

  Business response

  01/24/2024

  Hi There,

  ******** is our old and good customer and we value her very much.

  I see in her latest order that there is a ****** of a pair of pink studs, and they will go out this week.

  On the ring, I'll make sure that we ship a Size 5.

  Thanks,

  *************************

  Customer response

  01/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Returned an item for an exchange. Exchange was received by SJ on December 28, 2023. I have proof that it was signed for. Keep being told 5-7 business days until exchange ships. We are past that time frame. Chat keeps telling me someone will call. Nobody does. Phone messages not returned. Emails and chat answered with generic replies. When paying ******* for an item, this is very upsetting.

  Business response

  01/24/2024

  Hi,

  It seems that BBB has a delay in sending these emails.

  Our system is notes as of yesterday that the original item has been received in exchange for our JWL66439.

  This is a gorgeous Marquise lab-grown diamond ring from SuperJeweler.com.

  I'll follow this up and you'll have the new ring in a week or so.

  I believe that there is some additional money due, but *************** be in contact to take care of that.

  all the best and thanks,

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩