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Business Profile

Jewelry Stores

SuperJeweler.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for SuperJeweler.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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SuperJeweler.com Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased merchandise on **** from superjeweler my delivery of jewelry kept getting delayed then finally shipped when I received merchandise quality was horrible have pictures to show ring brought looked used scratches up. I immediately sent back 2 days after receiving had to pay my own for shipping back which cost me $76 of my own money for again not anything remotely to what I ordered was not good quality scratched up and horrible returned back 2/25 signed at 1:42 pm by ****** and still o refund processed cannot get a live person to call me sent email to manager ********************** never responded calls to ************** never get answered this just horrible and here I am almost a month later no engagement ring no money still waiting on claim from bank I feel this is a bad company and something has to be done to this business and someone should have better things in process for consumers this is very bad

      Business Response

      Date: 04/08/2025

      HI,

      sorry for the delay in replying.

      We are unable to find an order under the name ******* ******* or the email address *******************************.

      Please reach back out with the correct name, order number, or email address so that we can find the order and help.

      thanks,

      ******@SuperJeweler

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on February 20, 2025 in which a $15.00 gift card that was given to me by the business, Super Jeweler was to be applied. I paid the full amount of the order of $44.93 and emailed them right away in concerns of the gift card not being included and to cancel my order. They communicated about not canceling and they would process the gift card right away. I have made several phone calls only to get a recording that all representatives are busy and to leave a message or email them. I have communicated with them via email with their promise to refund me right away well as of this date of this complaint 3/18/2025 this has not been completed. All photos attached are of the email communication between Super Jeweler and myself.

      Business Response

      Date: 03/18/2025

      Hi There,

      We are refunding the $!5.

      Thanks,

      *******************

      Customer Answer

      Date: 03/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******



       

    • Initial Complaint

      Date:03/15/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased earrings from Super Jeweler on January 11th. I returned them and received and email on February 10th that they would be processing my refund in ***** hours. I have emailed with them 3 times and I still do not have a refund. I have the shipping receipt as well as all the emails from them as proof.

      Business Response

      Date: 03/18/2025

      Refunded in full and sorry for the delay

      ******@Superjeweler

      Customer Answer

      Date: 04/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******



       

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned diamond earrings and a necklace over 3 1/2 weeks ago for refund. I have received emails from the company stating your refund is being processed, please give us more time to process the refund. They have had more enough time and I have done anything g to expedite this issue.

      Business Response

      Date: 03/18/2025

      Hi There,

      This was refunded on March 15th.

      Thanks,

      *******************

    • Initial Complaint

      Date:03/10/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of earrings for a valentine ***** It wasnt shipped so after two phone calls I cancelled the order and requested a refund. So far after 2 more calls, I still havent received my refund.

      Business Response

      Date: 03/18/2025

      Hi There,

      Sorry for the delay, we have refunded in full.

      Thanks,

      *******************

      Customer Answer

      Date: 03/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A ring was ordered on 12/21/2024 for $284.17 was received and returned on 1/24/25 for refund. They emailed me that they received the returned item and had processed the refund. The refund was never received and after contacting them multiple times, and with them promising a 24 hour response at least twice, they still have not refunded me for the returned ring.

      Business Response

      Date: 03/18/2025

      Hi There,

      Sorry that this slipped through the cracks.

      We have made a full retund.

      Thanks,

      ******@SuperJeweler

      Customer Answer

      Date: 03/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      I want to thank the BBB. I had contacted Superjeweler at least 4 times and each time they claimed they would process the refund immediately. They would have never refunded without your help. 

      Sincerely,

      ******* ****



       


    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item from SuperJewler and returned in on January 28th. I received confirmation that the order was received and passed inspection, and that a refund would be issued within 2-3 days. As of today I have yet to receive a refund. When I call about the status I have been told multiple times that it was processed and sent to the card, and then subsequently on follow up calls told that it was still in question to be processed. This is a $3200 purchase where they refuse to give me a clear answer on when I can expect the refund. It has been over a month and it feels like they are stealing from me.

      Business Response

      Date: 03/18/2025

      Hi There,

      A full refund was processed today.

      Sorry for the delay.

      *******************

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the wrong item from the seller. After paying for shipping back, even though it wasn't my fault, I'm still waiting for my refund, 2 weeks later. They acknowledged receipt of the item 2 weeks ago, and let me know they'll process the refund within 24 hours. I never got it.

      Customer Answer

      Date: 03/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *********



       

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made (2) two purchases at Superjeweler through Layaway payments. I paid in full $809.99 on a 1 carat diamond drop necklace. When I received the necklace, I was disappointed with it, so I returned it for a refund. They sent (2) emails stating Id have my refund within 24hrs. I have not received my refund. Its been over 7 weeks. Ive called them on multiple occasions & been told Id have my refund by the end of the week & no refund yet. I called SuperJeweler today, 1/26/25, & told them to give me my ********** dont want to do business with them anymore because they arent trustworthy. I want $809.99 refunded back to me & close my account. Order #******* Purchase Date: 12/19/24 $809.99 1 carat Diamond drop necklace Furthermore, I told SuperJeweler today, 1/26/25, to go ahead & refund my money $604.80 on the other item, a 1 1/2 carat diamond solitaire ring, I was making payments on, because failure to credit my refund over 7 weeks was unacceptable & unprofessional & I no longer want to conduct business with them. Order #******* Purchase Date: 2/25/24 $604.80 1 1/2 carat diamond solitaire ring In conclusion, I want a total refund of $1,414.79 for both Layaway purchases. I no longer want to conduct any business with them.

      Business Response

      Date: 03/04/2025

      Hi There,

      We are refunding in full.  I'm sorry that this fell through the cracks,

      Truly,

      ******@SuperJeweler

    • Initial Complaint

      Date:02/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a diamond pendant on January 20, 2025 but decided against it a few days later and asked Super Jeweler to cancel, which they agreed to do. They said they would process my full refund withing 24 hours. So the item never shipped out, as per my request. I have contacted their company several times a week for the past month inquiring as to when my refund of over $1,200 would be processed. I have been given the royal run around and given every excuse as to why it is not processed yet. From their computer issues to being busy around *********** Day, etc. I have now been forced to go through my credit card company and it has yet to be resolved by Super Jeweler. A scam of a company which should be avoided at all cost.

      Business Response

      Date: 02/25/2025

      Hi There,

      The customer filed a chargeback and the case is closed, thus the customer has been fully refunded.

      Sorry for the hassle,

      ******@SuperJeweler

      Customer Answer

      Date: 02/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ******** 

      The merchant indicates I have been refunded...yes I have BUT it's ONLY because I had to open a dispute with my credit card company. SuperJeweler never refunded me themselves nor did they ever respond to my emails.Terrible business.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* ********




       

    SuperJeweler.com Inc. is NOT a BBB Accredited Business.

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