Customer ReviewsforTiffany & Co.

Tiffany & Co jewelry and accessories have been a key staple in my collection for decades. I am building a T&CO charm bracelet for my daughter that will tell the story of her life. I recently purchased a $350 charm for the bracelet as well as dropping multiple items for cleaning and service. My employer happened to be on the plaza and I asked if would be ok with stopping by the store and picking up my items. I did contact the store prior and gave them permission to release my items to my boss. My boss - a Vietnam Vet and managing partner at our law firm.When my boss entered the store, he was ignored and when someone did finally greet him they were less than pleasant when it was identified that he was there to pick up items and not to purchase items. When an associate did finally offer to assist, they gave him the bracelet back in only a blue jewelry bag. There was no box, no bow, no bag. The bracelet had a brand new charm on it and it would be reasonable to have at least asked if this was a gift. They also did not give him the rest of my items and when I called to complain to the manager, she offered to overnight them to my house. So basically her way of trying to "make things right" was to offer me a service that I always had the option of using from the start. I called the store, there was no "I am sorry, how can we make things right with you?". I called the corporate office, and was told that they would reach out to the local store and someone would contact me in order to "resolve the situation" and that my patronage was very important and that is not the impression they want to leave customers with. It has been 3 weeks, and nobody has reached out to me - insert shocked face. It would not be an exaggeration if I said that between myself and my immediate family that we have purchased easily 20K in T&Co items. I recommend that others do as we have and move your business to - literally anywhere else.

On 03/16/2024, my wife and I purchased a piece of jewelry from *******************. located at *********************************************************. After the payment was made for the purchase of the jewelry, the sales associate abruptly told us that the sale was final and that no return or exchange would be allowed. However, we knew that the jewelry that we purchased was a new regular-priced item and was not a final sale item. Also, even if the sale was final, they should have told us BEFORE the sale was made! As we were offended by the unprofessional business practice, we requested a manager to ask why the new regular-priced item was a final sale. Unfortunately, they made us wait over half an hour for the manager. Because the manager never showed up but was hiding behind a table, we politely asked another ******* employee to call the manager. Then we noticed that the same manager walked into a room hiding from our view and further wasted our time. As the manager kept hiding from us for no reason for an extended amount of time, we politely asked one of the security personnel for a manager on duty. Only then, the same manager reluctantly showed up with an extremely rude attitude and stated that "the item you purchased would be a final sale once you left the store but if you are not happy with it, you must return it RIGHT NOW before leaving the store!". As we were offended continuously in front of all the employees of the ******* store, we were forced to return the item and leave immediately as we did not want any further trouble. Before leaving the store, I politely asked the name of the manager but was refused with a smirk. The way the ************* store treated us was extremely rude and hostile. We even felt discrimination because we were told that the jewelry sale was a final exclusive to us (which was NOT a final sale item for other customers). This kind of malicious business practice discriminating against targeted people is illegal and a crime in *****************.

Back in April 20 of 2023 At around 3:30pm-5pm dont remember the exact time I went to Tiffany & ** at the ****** ** location, to try on the Lock bracelet I think I forgot my Rolex watch there in their jewelry tray but I didnt realize until 2 and half months later I called them and went to ask them they just said no they dont even trying to do anything to help me feel like they care about it at all Im very disappointed as its a very high end brand store it make me feel like they only care and services you when youre looking to buy something up until now Im still question about their honestly.

LONG story short after over 6 weeks of time and over 3 mistakes back to back with the same item - Tiffany and ** admitted to ruining my charm bracelet and then proceeded to tell me upon re**gnizing they were at fault there was nothing they **uld do to fix their mistake. I asked for paperwork explaining they are not at fault if they break my piece and they **uld not provide me with that nor **uld they say if that were a policy or not. The male store manager was less than empathetic. They gave no solution to their mistake and shot everyone of mine down. All they **uld do was pass my frustration along in which I was told that sharing my feedback will also lead to a dead end. Not okay. Tiffany ruined my new charms I bought from them and are unwilling to make it it right.

Be sure to purchase only one item at a time from them. Especially if its a gift and needs to arrive together. Their customer service agents arent much help thats if you ever reach one after holding on the line forever.

Just opened the box. The stud earrings look great. The prongs and details are perfect. Onetime an agent got me angry, they fired him. Other than that I never had problems buying diamonds from here. Very happy.

My recent experience with Tiffany & Co. is kind of a long story, so I won't share it all on here. I just want to say that there are truly not enough good things to say about this company. If I could leave a 10-Star rating, I absolutely would! Let me just say that their level of customer care is beyond anything I have ever experienced from any other company. The staff that helped me out recently, went ABOVE and BEYOND in so many ways to help with my situation. When a company like this takes the time to help address your concerns, you know that they take their customer satisfaction seriously. *******, the Director of Client Services with Tiffany & Co., is truly an amazing human being and did more to help than I ever expected! They have a customer for life here in ******** ******

Received a bracelet to wear from my husband to wear on our wedding day less than 6 months ago. Today the bracelet falls off without me knowing due to a faulty clasp. Tiffany refuses to assist. $1000+ for costume jewelry. What used to be heirloom quality is now just cheap trash. $10 billion dollar profits and Im supposed to find the bracelet and pay to repair the clasp. What a joke.

Tiffanys sent me the wrong earrings and it has taken almost 2 weeks to get this resolved. The occasion was ruined by terrible customer support, and inefficient warehousing and returns procedures. I will never shop at Tiffanys again; I will go to a competitor that can get it right.

Tiffany at ************************* and HQ customer service are HORRIBLE. I brought in a T Clip pen to get engraved and get a new replacement ink. I was told 2 weeks. It turned out to be 4 weeks. Then they said the ink wasn't included in my invoice for engraving where it clearly says "include extra ink cartridge" The woman I dropped the pen off initially quit so I talked with the manager who said she would give me the ink. Then of course they didn't have any so she handed me off to a client advisor who said it would be 2-3 weeks and gave me his card and wrote on the back "I owe you for ink cartridge" Now that 8 weeks has passed and they still don't have any and wont return my calls. I then sent Tiffany HQ customer service and someone replied back asking for the order # even though I had attached a picture of the order and the guys card that told me he would get me an ink. Then no further reply. Sent it again and another guy asked me for the pen item # and again I told him a picture of the invoice with that info was attached.....again NO follow up. They are HORRIBLE and unprofessional and dishonest.