Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tiffany & Co. has 71 locations, listed below.

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• 

  Tiffany & Co.

  727 Fifth Avenue New York, NY 10022-2503

• 

  Tiffany & Co.

  73 Providence Place Suite 3100 Providence, RI 02903

• 

  Tiffany & Co.

  1245 Worcester Street (Route 9) The Natick Collection Natick, MA 01760

• 

  Tiffany & Co.

  100 Huntington Avenue Boston, MA 02116

• 

  Tiffany & Company

  3200 Las Vegas Blvd S Ofc 600 Las Vegas, NV 89109-2692

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited store after a family cruise 12/21/2024 ... I walked in was not greeted. I even walked to the front glass counter and greeted the worker. I then asked her if there was any sales or special offer that I had been seeing on social media. The worker response was "Sales !! while looking around like she saw a ghost. She was so rude and never smiled. I went in as a ******* ******** with travel clothes on so I feel as though I was discriminated against. I walked out the store not wanting to look in the mall at all. I waited till the following week to call the store to talk to a manager and the guy I spoke with told me I would receive a call within 2 days and still nothing. I am discussed and will never purchase anything anywhere I'm not wanted.

  Business Response

  Date: 03/24/2025

  Dear BBB,

  We are sorry to hear about your experience. Which Tiffany  & Co. store location did the client visit?

  Sincerely,

  ********* *.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own a Tiffany clock that had been gifted to us. The clock works fine. After many years, a couple of minor things needed to be replaced, principally the dial to adjust the clock hands and the pin to activate the alarm. ********************** does not want to replace these minor pieces. Instead, they keep insisting that I need to replace the entire clock movement, WHICH IS OTHERWISE FULLY FUNCTIONAL AND KEEPS ACCURATE TIME! Coincidentally, they want to charge an exorbitant price to replace a movement that works just fine. I have told them repeatedly that I am not interested in replacing a movement which works just fine. I have also told them to charge me for the two small components that I need to have for this clock to be fully functional and I will do the repair myself. (Does not require a skilled clockmaker). They keep trying to upsell me to replace a mechanism that works fine. The staff at Tiffany and Co. have been completely difficult and dishonest throughout my entire dealings with them.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Tiffany & Co. regarding complaint ID ********.
  
  Sincerely,
  
  ****** *****
  

  Business Response

  Date: 03/24/2025

  Dear BBB,

  When the clock was in the *************** it was thoroughly reviewed. The time setting k*** was broken off the movement, the alarm setting k*** was heavily worn, and also broken off the movement. We are unable to replace the components due to the movement damage, and the movement is attached to the setting k**** The only way to bring the clock back to working order is to replace the movement.

  Sincerely,

  ********* *.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ring was purchased from Tiffanys (number of ring is ********) and I have had nothing but issues with the ring it is obviously defective. I was even told by employee that the ring is no longer sold possibly because it had issues. the ring continues to bend in and become misshapen we have already paid a lot of money to have ring reshaped and it did it again. I am a stay at home mom and I wear another ring on same finger as that ring and my other ring hasn't had any issues with it. I would like to either trade ring in for a ring that isn't defective or have it fixed with no charge to me as it is a defective product and we have already paid a considerable amount to fix it.

  Customer Answer

  Date: 02/16/2025

  At this time, I have been contacted directly by Tiffany & Co. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I have already paid them to totally remake the ring just over a year ago im a stay at home mom of 2 little ones I dont do anything crazy I have another wedding band I wear on same finger and that one is totally fine not warped and bent multiple times. I believe this is a defective ring and they have discontinued selling this ring and employee told me this could have been why a design flaw. I dont want to have to continue to spend $1000 a year on a ring that is defective 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** ********

  Business Response

  Date: 03/10/2025

  Dear BBB,

  The client communicated with our ************************** who had the ring further reviewed and the repair charges are applicable. The client was informed of this and she chose to cancel the order. If the client is inquiring about an upgrade, she would need to contact a Client Advisor at her local Tiffany store location to discuss that option.

  Sincerely,

  ********* *.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 08, 2024, I purchased a necklace from Tiffany online with the order number #*********. I have never received the necklace, my apartment leasing manager has camera footage proving this. The package was either stolen or never delivered. I have reported this incidence to the police with the case number: *********. However, as I promptly discuss this matter with Tiffany for a resolution. The customer service kept pushing me back with absurd reasons and refused to resolve.

  Business Response

  Date: 01/16/2025

  Dear BBB,

  After further research, we fulfilled the client's order, shipped it to the correct address and it was signed for. Unfortunately, there is nothing more we can do on our end.

  SIncerely,

  ********* *.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The signature is not my name and I never get the product. I also attached a policy report for this. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ****
  
  
  
  
   
  

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Hi,
  
   Tiffany & *** directly refunded me the money I paid for the necklace that I never received. My complaint was assigned ID ********. 
  
  Best wishes,
  ****
  
  
  
   
  
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a necklace from a Tiffany's location in June, the necklace clasp broke in September. I took it back to the store that I purchased it from and they said it would be a few weeks to repair and cost an additonal amount after already for the necklace not even 3 months before. I reached out to customer support to inquire about why it would cost me an additonal amount when it was recently purchased. They ended up saying that it is cover under a warranty for a year and I should not be charged for the repair and that they can't help with the estimate/charge for the repair since it was already sent out. I have not paid for the repair yet but they are now holding the necklace since its repaired but I have not paid. This feels incredibly scummy.

  Business Response

  Date: 12/26/2024

  Dear BBB,

  Apologies for the delay in responding. We are sorry the client has encountered this situation. After review of the order, we will offer the client a refund for the service charge. A voicemail was left for the client to call back so we can offer the refund.

  Sincerely,

  ********* ******

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a vacation trip to *************, I purchased a necklace from the landmark Tiffany's store on October 26, 2024. When I showed my daughter, she pointed out that the heart had a ***** **** on it. A few days after my purchase when I returned home, I contacted Tiffany's about the defective necklace. I was told that since it was purchased at the landmark store, the associate who sold it to me would contact me with a resolution.Weeks later, several telephone calls later, several promises made and not fulfilled, I am still waiting for someone to contact me. It appears that delay is a tactic that is being used since the replacement window ends 30 days after purchase.I've read the other complaints and does appear that the level of customer service has significantly declined with this company.

  Business Response

  Date: 12/26/2024

  Dear BBB,

  Apologies for the late reply and sorry to hear about the situation the client encountered. After doing some research I see that the client was able to return the necklace for a refund.

  Sincerely,

  ********* ******

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Tiffany & Co team,The decline of customer experience I recently encountered at the Tampa store # *** is alarming. The extent of the decline is appalling and goes against every core value of the beloved brand. Ive never been treated so terribly and disrespected by any retailer, let alone the brand famous for its finesse and class. I visited the store on June 6th to drop off two items for repairs. I was mistreated, however, let that go. I returned to the store on 8.24.24 to pick up both my items. Manager ******* retrieved my items, handed me my two pouches holding items and asked if I was ready to pay. I politely asked to box my items because the presentation always accommodated my repairs and polishing in the past. ******* laughed to my face with No, we never box repairs, only new purchases. When I questioned her, she raised her voice with That is a policy, we do not box repairs. If I box it for you, it may end up on ****** People sell the empty boxes on ***** and for that reason our policy does not allow us to give out boxes. After I asked to see the policy prohibiting ********* presentation for paying customers, she informed me that she will make a one-time exception for me. Visibly annoyed, ******* quickly & sloppy wrapped two boxes, and stuffed them in a tiny bag. ******* did not offer to clean/polish the jewelry I was wearing. I left the store heartbroken and in disbelief of the treatment I received. Dear Tiffany, What do other peoples actions on **** have to do with me? Insinuating that I requested to package my 2 repaired items so that I can sell 2 empty boxes is not only ridiculous but disrespectful and appalling. This experience is nothing short of a slap in the face. We have been loyal to the brand for almost 2 decades, purchased items and visited stores in the ** and abroad. I could never dream of such a terrible treatment. 1. Is that your policy regarding the packaging?2. Was standard of service violated by ******* and Hope?

  Business Response

  Date: 09/30/2024

  Dear BBB,

  We have addressed the clients concerns with a letter sent on September 6th after a lengthy conversation with one of our directors, in the conversation with the director and in the letter we explained our typical practice is not to return repaired merchandise in blue boxes at our store locations. We do not have a written policy to this effect to provide. Separately, we expressed our regret that the client was not pleased with the service she received at the store and have addressed this matter appropriately with the store in question.
  
  We now consider this matter closed.

  Sincerely,

  ********* **

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2 Tiffany ** 18k White Gold Atlas ***************************** Wide Rings for just over $14000.00 the rings are white gold and it needed to be Plated when in 4 months and that finish only lasted for 4 months. The sales representative said it will last fore years.

  Business Response

  Date: 10/16/2024

  Dear BBB,

  We apologize for the delay in responding. The store contacted the client a few days ago and offered to replate the rings thinking about the sentimental value. The clients accepted the offer and will visit the store to have it done. 

  Sincerely,

  ********* *.

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned and item purchased, in May of 2024 within 2days of purchase, nothing wrong just didnt like it was a gift. Still waiting for a refund. No call backs from anyone from tiffany jewelry. No resolution and it doesnt look like it will happen very sneeky.

  Business Response

  Date: 07/12/2024

  Dear BBB,

  The item in question has been returned and the client was told the refund would be in the form of a check and take approximately three weeks. The store left a message for the client advising that they will have the check today and will contact them as soon as it arrives.

  Sincerely,

  ********************** 

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tiffany South Sea ********************* Pendant for $3928.5(including taxes) on 05/08/2024 as a gift to my wife, the package came on 05/10/2024 night. After I opened the package, there were just gift wraps in the package but not the necklace. And the receipt was also missing from the package.I reached out to Tiffany on 05/11/2024 and they said they opened a case for investigation and needs a couple of weeks to get a conclusion.On 06/18/2024, I received an update from Tiffany saying the investigation was completed and the claim was denied. Tiffany suggested I dispute with my credit card company. I tried to dispute but the dispute was rejected on 07/04/2024.On 07/05/2024, I called Tiffany for the reason why the claim was denied, it turned out that they asked ***** to do an investigation and ***** just gave them my signature and photos of the package. I told them I actually have evidence suggesting the package was opened and taped back but Tiffany said I should have noticed that at the time I started the claim and there is nothing they can do even if I have new evidence now. Tiffany did ask me if I saw the package came damaged at the time I filed the claim but I was not able to tell since the package was opened from the side and taped back carefully. I only noticed this after a closer look but Tiffany never followed up with me on if I have new evidence or they progress on the investigation.

  Business Response

  Date: 07/12/2024

  Dear BBB,

  After further research, we are providing a refund to the client. The refund has been processed and will be returned to the original method. 

  Sincerely,

  **********************

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********