Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/24/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The manager was unprofessional and a jerk. Had issues with the installers being unprofessional. Now they say they are removing my stuff just because I complained about how unprofessional the installer was. The *********** manager was a jerk. Now they are removing stuff just cause I complained???
Business response
11/29/2021
Hello and thank you for your willingness to participate in our Nielsen Television research panel.
We apologize for any inconvenience you have experienced.
As of this time our local team is in contact with the Head of House and we are working towards a resolution, and we appreciate you sharing your concern.
We ask that you work with our local team on the resolution for this case, and if you need additional assistance please don't hesitate to reach back out.
Initial Complaint
11/23/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I became a participant in the Nielsen home surveys in early 2019 and it was to be a one year term with small imbursement of $60 every 6 months. When the pandemic began I was contacted and was asked to continue with a payment of $75/per month. This was to be paid after the end and equipment retrieved. A representative (*******) came to my house on Friday October 8, 2021 and removed the equipment. I have tried to find out why I hadn't received the amount agreed upon with no success. With this survey you have to confirm the same people are watching every 42 minutesBusiness response
11/29/2021
Hello and thank you for participating in our television research.
We are in contact with the local team to see what happened with your incentive, and we will be contacting you soon with an update.Thank you for this opportunity to serve you, and thank you again for your participation in our research panel.
Customer response
12/06/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Thank you for your assistance. It states that they will contact me but have not yet heard from them. Hopefully they will follow through
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Business response
12/28/2021
Touching base again, we had started the process of reprocessing the incentive, please let us know if you have received it.Initial Complaint
10/20/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
We were part of the family Nielsen monitoring program for the past year (less approx. 2 weeks). After agreeing to continue with the program on or near Friday October 17th and requesting I new meter, i was informed each family member would receive there $100 payment if we continued through October 30th. I received the new monitor on Tuesday October 19th and it was "locked out". Upon calling on Wed the 20th I was told we were "randomly" cancelled. I inquired about the $400 (4x$100) payments and was told we would not be receiving them because we did not complete a year's service. We clearly agreed to continue, and had requested a replacement meter so that we could serve Nielsen well. It is unconscionablethat THEY would decide to cancel the program 11 days before our payments were due.Business response
10/25/2021
Hello and thank you for participating in our Nielsen panel, your participation matters to us a great deal.
We are researching what happened with your incentive and will update you with next steps.
We apologize for the inconvenience, and we thank you for this opportunity to serve you.
Customer response
10/25/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The response simply indicates that Company will look into the matter. However, given that I must respond to their response within six days, I have no choice but to reject the response as it does not at all address the issue itself.
Sincerely,
****
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** *********Business response
11/02/2021
Hello again,
We have reviewed this case and we will be issuing the incentives you were offered.
This may take a few weeks but you have been put on the list to be paid.
We appreciate your participation and thank you for this opportunity to serve you.
Customer response
11/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** *********Initial Complaint
10/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Andi, from ******* called to confirm receipt of a ******* letter and to perform a phone survey. After a considerable amount of time that she wasted, she determined that I favored conservative media, & was not a minority. she then promptly hung up on me for not being WOKE enough. ******* must forward the compensation that was promised in exchange for my time and information.Business response
10/18/2021
Hello and thank you for taking our Nielsen survey.
We are sorry for any inconvenience you have experienced.
We are researching this case to see exactly what happened and how we can resolve this.
Thank you for this opportunity to serve you.
Customer response
10/18/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:They requested time to investigate, & promised to get back with a later response.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Business response
11/10/2021
Hello again,
We have reviewed this case and found there was a disconnect during the survey call.
Your household is still eligible for future surveys, and we appreciate your participation and sharing of your opinion.
Due to the survey being incomplete, we do not see a need for sending any incentive, however if you do choose to participate in the future, you can certainly earn one then.
Thank you for reaching out and we appreciate this opportunity to serve you.
Customer response
11/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I fulfilled my part of the contract with them. I spent a considerable amount of my time, and provided them with the personal data they requested. They DELIBERATELY hung up on me in order to not pay me. They claim the call was inadvertently disconnected. If that were true, they would have IMMEDIATLEY called me back to complete the survey. Therefore, they are not only cheats, but liars as well.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Initial Complaint
10/18/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently cashed a $10 check at US Bank from Neilsen for a survey I did. It was dated 6/16/2021 and it says it expires in 6 months. I put it in my bank on 10/12/2021 and today I received a copy of the check back stating "Return Reason-S - Refer To Maker." So the check bounced and my bank charged me $19... Nearly twice as much as the check was originally. I would like my $10 AND my $19 back because they are the ones that caused it to bounce!Business response
10/18/2021
Hello and thank you for participating in our Nielsen surveys.
We apologize for the inconvenience regarding the cashing of this check, and we are working on a resolution for you.
Thank you for the opportunity to serve you.
Customer response
10/20/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:They simply just said they are working on it. There is nothing stating how they are going to fix the problem. I would like my $10 back and my $19 back I was charged for a bounced check from your company. Is there an alternative payment method? I am not sure I can trust your company check again.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*** *****Business response
10/25/2021
Hello,
We are sending a check for $29, and we are sorry for the inconvenience.
Thank you again for participating in our surveys.
Initial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Evening BBB -I receive $35 bucks in a envelope '' separate'' from the product booklet for a survey from ******* asking me to do a ''another survey'' from home because I opt into it - but never got the ''second'' ******************************************************************************************************************* out of $35 bucks When I call ******* company today 10-05-2021 to ask where the $35 bucks cash money was the guy on the phone said and I quote we can only send you $35.00 once for the same suvey but how in the world would you know it is the same survey so that is were I was suspicious nothing is in writing and I dont think it was the same questions but he continue to tell me it was he told me the $35 bucks was sent out August 30, 2021 So where is the other 35 bucks is beyound me. First letter attached say final part of survey which never got paid for and numbers match up at bottom of page -nothing is dated so am worries of such things -Thank you *************************Business response
10/12/2021
Hello and thank you for participating in our surveys.
We are researching this case to see how we can assist you, thank you for your patience.Thank you for the opportunity to serve you.
Customer response
10/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I'm STILL waiting on my survey money that was PROMISED![I'm still waiting on the survey money that was promised to me Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
11/29/2021
Hello and thank you for your patience.
We appreciate your participation in our surveys, and we apologize for any inconvenience you have experienced.
The second survey was sent automatically as a duplicate because we received the first survey a little late.
We apologize for this confusion and thank you for your participation.
Customer response
12/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I receive $35 bucks in a envelope '' separate'' from the product booklet for a survey from ******* asking me to do a ''another survey'' from home because I opt into it to receive the $35 bucks - but never received the ''second'' 35 bucks & nothing is dated that I shouldn't & then why ask me to do another survey and just wait on the first to arrive would have made it easier for me and company
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
10/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Nielsen media reached out to me via mail asking to complete two radio listening surveys and mail them back. If I completed them I would receive $20 for each survey. We completed the surveys by spending 5 days marking down our radio listening during the time period specified for the surveys. Mailed them back before the deadline and never received the money promised in return.Business response
10/01/2021
Hello and thank you for participating in our surveys.
It takes approximately 6-8 weeks from the time we receive your surveys back to us before you will receive your check.We appreciate your patience and thank you for this opportunity to serve you.
Customer response
10/01/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********
Initial Complaint
09/07/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I filled out a radio survey several months ago and sent in the diary. I never received the $10 that was promised.Business response
09/23/2021
Hello and thank you for participating in our survey.
We are sorry for any inconvenience you have experienced and we are working to resolve this issue.
Thank you for this opportunity to serve you.
Customer response
09/27/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ****
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
194 total complaints in the last 3 years.
61 complaints closed in the last 12 months.