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TradeAlgo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would just like my number to be removed from the TradeAlgo calling list; I dont recall signing uo for it and if I did it was a mistake. Thank You!!

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a company call me Trade Algo saying they could help me in my, trade in options in the stock market, they said they charge $200 a month, though about it for a few months, they said I wouldnt regret it. So I called them to see about signing up for it. Then they tell me they dont charge $200 a month, they charge $3000 a year, then I was questioning it, then they send me seminar on there company, then I thought it was legit. So I signed up, it took me about a month to learn there layout. How to use, made some money a little money on two option trades, though wow I can make some money here. Made about 10 other trades. Then there perdition when all downhill, I know there risk in trading in the stock market, not the way they made it out to be. I know there risks and losses. They never really helped with there program. I always got phone calls that they can make me make more money if i I give them another $2000 and even tried to drop the price. So I text ****** the guy that calls me, to see if I could cancel my membership before Im in to deep and get my money back or some of it nothing. Then I call them to see if we can work something out nothing. I had them for about 3 months they were suppose to send alerts on telegram on when to get in to a option trade was not getting any, at times i would text them to see about alerts then you might get alert. I think I was getting ripped off. I lost money, I know there were risks and i would lose money. But not lose all the money I invested.

  • Initial Complaint

    Date:02/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir/Ma'am: I bought 3 monthes of Trade Algo a week ago. The training person forgot to show me his PC monitor while training me, and the salesman ********************* lied and said that the BBB didn't have anything on him, while the BBB gave Trade Algo an "F" rating. Please cancel my account and refund me $495.00 which I paid a week ago, for the service.

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *************************. I am the durable power of attorney for my stepfather, ************************On Jan 26, 2023 and Feb 9, 2023, TA Fintech debited Guy's checking account for $300 and $2,995, respectively. They claim to offer Trading Software. *** is 83 years old, lives off Social Security, and lives in an assisted living facility in *******, **. He doesn't have money to trade stocks, and doesn't have the mental wherewithal to use this trading software.He has some health issues related to a head injury he had while serving in the military when he was young. He regularly sees a neurologist. These health issues cause confusion and anxiety.I have reached out to the company by email requesting a refund on three different occasions without response. I would like to have the company refund Guy the $3,295. Please advise. Thanks.

    Customer Answer

    Date: 02/16/2024

    Better Business Bureau:

    At this time, I have not been contacted by TA Fintech Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its a Scam.When I purchased it. I definitely asked about the money back guarantee first before i purchased Tradealgo. They sent a copy of there guarantee. After trying to implement the service, i notice it did not work. I noticed it was a Scams. I tried to wrap my head around the fact it didn't work for me. But i noticed it was definatly not what was stated. I contacted the company several times through calls and emails. I reported i wanted a refund. They said they would get back to me within 24 to 48 hours. That was June 28, 2023. Its now October 22, 2023. They never got back to me when after that. But the company still sends me info and call to get me to buy more products. Never received a refund. I receive any correspondence about a refund. They just left me hanging. I tried to go through my credit card company. They said, If i would have contacted them in a certain amount of time. They could have stopped the charges. So know the time limit you have with your credit card company to stop payment I'm out $2250. But they still send me info to purchase more products. There are products out the that can help you become a better trader. But try to find someone that backs there guarantee. $2250 was a lot of money to waste. BE CAREFULL!!!!!

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an agent fm Algo ****** call me to market his companies product of picking stocks for profit. Said he was going to make sure I made money with this product. He was calling that I should not miss this opportunity as it is going to go up in price when its open on the stock market ect. To get him to stop the high pressure sales tactics (I should have just blocked his number If I had call blocking) but I told him I'll get the $200. Paid $195 (as I didnt have the $200) on 25.09.23. Problem is none of that funds I later realized is going to go to the actual investing. I was scheduled to have a orientation w/ some female but could not keep the appt as I was looking for a place to stay (shelter wise, still in me truck!) So I could not be in front of a library computer. That the $200 I would have to have for their membership dues, which if I didnt have money to invest (living hand to mouth) how would I even have that?! I was trying to cancel a while back but could not figure out which group this was or how to contact them. As most of the correspondence is via text. Finally got someone on the line and she took the info down. Have not even logged onto this companies website. Have not clue whats its about but wanted BBB be the mediator for my refund. Thank you

    Customer Answer

    Date: 11/11/2023

    Better Business Bureau:

    At this time, I have not been contacted by TA Fintech Inc. regarding complaint ID ********.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:10/04/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a refund and they asked me to give them more time to try them out. I am not interested in their product. I have emailed and called several more times and have been put off every time.

    Customer Answer

    Date: 10/29/2023

    Better Business Bureau:

    At this time, I have not been contacted by TA Fintech Inc. regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Results were not as promised with dark pool trading. I gave this program a fair shot of 3 months with no edge gained from their product. I called and requested a refund. Received and email from a person who Identified themselves as ***** - "President of support at Trade Algo" who asked that I consider giving the program another try with elevated "Presidential Member Lifetime Account" for another 12 month trial. In fairness I gave them the benefit of the doubt as I would have liked if this program actually did work. Tried it out for another 4 months and found that it still didn't give me any edge that I didn't already possess. The dark pool info was useless. I called back in and now which ever of the 4 options you choose, you just get routed to answering service, no more live voices of personnel who work directly for the company, who route you to an automated voice that tells you to send emails to refunds at ************* and also mentions that there is now a 45 delay on refunds. That alone shows problems with the company as there should not be an issue refunding money and have such a delay unless there is a liquidity problem. 6 unanswered emails later and several more months have passed and no response.

  • Initial Complaint

    Date:09/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased a service on line with a money back guarantee for one year, service and product is not what they say it is I have been trying to receive my money back since nov 2022- no one will respond to my emails or phone calls.. I payed in sept of 2022- and filed for a refund in Nov 2022.... no one has called or emailed -

  • Initial Complaint

    Date:09/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TradeAlgo promised a refund within six months and when I requested the refund they offered to upgrade my account and extend the refund period to 12 months.I have attached a detailed chronological sequence of my interactions with them

    Customer Answer

    Date: 09/26/2023

    Better Business Bureau:

    At this time, I have not been contacted by TA Fintech Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

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