ComplaintsforReward Zone USA, LLC

Marketing Programs

Current Alerts For This Business

Pattern of Complaint:

BBB files indicate a Pattern of Complaints concerning the company's marketing practices and fulfillment of services. Consumers are telling BBB about their experiences after participating in a survey/contest offered by Reward Zone USA LLC. A number of consumers allege that they were promised a prize if they completed the surveys/incentives the company provides. Many of these consumers allegedly followed the instructions that Rewards Zone USA LLC gave but are still unable to claim the reward.

As of March 2023, consumers continue to report persistent problems with the incentive surveys they have allegedly taken for the company. Consumers cite issues with ID verifications, account lockouts/suspensions, and reward denials without explanation as the most common concerns. Some consumers claim they are told that their accounts were suspended due to an attempt to defraud the program, and most of these consumers say they cannot get an explanation from the company on how they violated the terms of service or why they have been banned from the platform. Nearly all consumers reportedly encounter inadequate customer support when trying to resolve concerns they have.

Additional Complaint Information

Customer Complaint:

Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

See all additional business information

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
12/30/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Please provide the credits for the multiple deals I’ve completed! I have still not been credited for deals that I have already completed!
Business response
12/30/2021
Hi,
We are writing in response to complaint #******** dated 12/29/21.
Unfortunately, we have been inundated with fraudulent claim submissions over the past few weeks and have paused fulfillment on this user pending manual review of their submitted offers. While our office is currently closed in observance of the 2021 year-end holidays, we recognize and appreciate the need to complete our review swiftly, fairly and accurately. While we review this user’s completed offers, we will not charge any additional time against their claim expiration date.
Thank you,
RewardZone USA
Initial Complaint
12/27/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up with on 12/13/2021 for $1000 **** Gift Card offer. I was required to complete 1 Silver, 1 Gold, and 8 Platinum offers. I completed all required offers on 12/15/2021 and claimed my $1000 reward. I was then asked to complete their ID verification process. They sent me a link through email to do so on 12/15/2021. I was asked to upload my ID and take a selfie. I did so but I was not automatically verified and received a message that they would have to manually verify me. On 12/16/2021 I was sent an email with a link to upload the front and back of my ID, a closeup selfie with me holding my ID, and a bank or utility document that matches my ID and verifies my mailing address. I uploaded all required documents on 12/16/2021 for manual verification. On 12/18/2021 I received an email from them telling me that my claim ticket is open in their claims process and that I needed to schedule a call with them. I scheduled a call for 10 AM on 12/21/2021 but they never called me. Later that day I received an email telling me that my ID did not pass their verification process and that I was disqualified. I was in shock. Why didn't my ID pass their verification process? What exactly was the problem? There is absolutely no reason for my ID to not pass their verification process. I signed up with all truthful and factual information. I followed all of their terms and conditions and directions. I spent over $150 to complete all of the offers. I have done everything exactly as required of me. I would like to know why my ID did not pass their verification process....and then after they tell me that there wasn't any issue I would like my $1000 reward. What makes me really upset is having to fight for this. Please just be honest
Business response
12/29/2021
Hello,

We are writing in response to complaint #******** dated 12/23/21.

Unfortunately, we have been inundated with fraudulent claim submissions over the past week and have paused fulfillment pending manual review of user claims upon further investigation, we are able to expedite fulfillment for this user. We apologize for any inconvenience this may have caused.

Regards,
RewardZone USA

Customer response
12/30/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
12/22/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I did the rewardzone $1000 visa deal finished all required tasks and spent lots of money on it. After I finished all required tasks to submit request for $1000, they sent me an email said I can not pass the ID verification, therefore I uploaded my driver's license again it's valid and not expired, also I uploaded my most recent electrical bill since the address on my driver's license has my old address. And then I got an email said I did not pass the verification process and I have been disqualified for the reward. This is ridiculous I spent lots money to finish those deals and they did not even give me a reason why the ID could not been verified. Plus, I tried to call the phone number from the email and no one answer it.
Business response
12/22/2021
Hi,

We are writing in response to complaint #******** dated 12/22/21.

Your claim has been rejected because the address on your identification does not match the provided address you submitted with your claim.

Due to this, your claim has been disqualified. However, if you can obtain a valid updated government-issued ID within 30 days of your initial claims submission that matches your registration address, please reach back out, and we will review it further.

To answer any questions you might have, please visit our Terms and Conditions: *********************************************

Regards,
RewardZone USA
Customer response
12/23/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In the initial verification email, there are two type of document required.
a) a copy of a valid, government-issued ID
b) proof of residency
I submitted my driver license for part a. Since my driver license has old address on it therefore I also uploaded a new bank statement and an electric bill statement, both can proved and clearly has my name and the new address which I used to claim the deal. That can proof my residency on the current address. Please review all the document again. It's hard to update my new driver license during this pandemic because the omicron variant is going crazy right now in my city and I'm afraid of going out.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** **

Business response
12/28/2021
Hello,

We are writing in response to the complaint #******** dated 12/22/21.

Unfortunately, we have been inundated with fraudulent claim submissions over the past week and have paused fulfillment pending manual review of user claims – upon further investigation, we are able to expedite fulfillment for this user. We apologize for any inconvenience this may have caused.

We apologize for any inconvenience.

Regards,
RewardZone USA
Customer response
12/28/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
***** **
Initial Complaint
12/06/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
It is 3.45am on Tuesday the 7th of December. I followed prompts to fill out a survey and be rewarded with a $500 voucher and a Coka Cola mini fridge. I filled out the survey and entered my details, I was the prompted to complete a "silver deal". Which was to download and utilise a service of play a game. The game given to me was a looney toons game, which I played to the required level and prerequisites. Afterwards I never got confirmation and the website did not take me any further to claim my prize. It still shows my status as reserved and not showing my completion. I have included screenshots from my phone showing my reserved status and my in game Level in the game looney tunes mayhem as required by the competition outlines. I made it to LVL 60 and the requirement was LVL 50. My status and ability to get my prize has been stagnant. I would like the resolution to be the fulfillment of the agreement by the company Rewards Flow LLC, in sending me my mini fridge and the promised $500 USD voucher.
Business response
12/06/2021
Hi,

We are writing in response to complaint #******** dated 12/6/21.

We have reviewed the customer's account, and we can see that they have interacted with some of our deals today, December 6, 2021. As stated in our Terms and Conditions, there may be a delay from the time you sign up for a Deal and when it appears as a completed Deal on your Reward Status. Due to this, we ask that the customer be aware that some deals may take up to 48 hours to appear on their account, meaning they may the deals might not reflect to the customer's account until December 8, 2021. In order for us to provide a link for the customer to upload proof of the completion of their deals, they need to contact our customer service department through email by using this link: ***********************************************
To receive a reward, a customer needs to complete four (4) deals if their desired reward is $100 or less in value and ten (10) deals if their desired reward is $101 or greater in value. Customers may also only receive one reward per eligibility period.

We have also included a link to our Terms and Conditions to answer any additional questions the customer might have: *************************************************
If the customer has any other questions, they are free to reach out to us.

Regards,
Rewards Giant
Initial Complaint
12/01/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did the $750 cash app cash reward thing I completed 20 deals to get this after paying money for some of the deals taking time away from my family and all to get deals completed since they are very time consuming I submitted in all paperwork but yet everyday they want more paperwork I'm beginning to think this is a scam or people are using my information to claim this money themselves since I haven't received it
Business response
12/02/2021
Hi,

We are writing in response to complaint #******** dated 12/01/21.

We reviewed the customer’s account, and we can see that they are already in line to be fulfilled for their reward. They will receive their reward in 5 to 7 business days.

We apologize for any inconvenience. If the customer has any questions, they are free to contact us.

Regards,
Up Level Rewards
Initial Complaint
11/22/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I did a survey and completed every single deal and paid subscriptions play games submitted screenshots and emails I'm done with the bs I want my 1000$
Business response
11/23/2021
Hi,

We are writing in response to complaint #******** dated 11/22/2021.
We reviewed the customers account, and on November 13, 2021, we sent the customer a link to upload the required documents to receive a reward. We are requesting the following documents: a government-issued *** a close-up selfie of the customer holding the *** and a proof of address where we must be able to see their full name, address, and expiration date (within the last 60 days).
Unfortunately,the customer has yet to upload the requested document. We then contacted the customer again on November 18, 2021, by phone and email, and November 21, 2021,by email to assist the customer with their claim. The customer has yet to respond to any of our requests.
We ask the customer to upload their required documents with the link provided to them in our emails.
Regards,
RewardZone USA
Customer response
11/23/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
11/10/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On or about 10/28/2021 I signed up with RewardsZone USA in pursuit of a $750 SheIn gift card. RewardsZone gives 3 levels of participation in various "deals" that range from playing a free game to donating to a charity. Each level requires a different number of deals is completed. I completed all levels within the timeframe given to qualify. I also provided my accurate name and email address as requested. RewardsZone ads state that most deals do not cost. However it was absolutely not possible to complete the top level (difference between a $100 or the full $750 payout) without spending money on services or charities. I spent approximately $70 to compete ask levels. I also spent hours calling each company to cancel recurring payments. None of them provided a way to cancel online. Upon completion I received an email with a link to upload a photo ID and live selfie. I did so and it stated it could not verify me automatically. It then sent another link to upload my ID. That link did not work. On 11/1 I called customer service and they sent a different one. I then uploaded my ID, unedited with all my info, as requested. I then received another email requesting it so I sent it again. On November 3rd I received an email stating that I was disqualified for sending edited documents. This is unequivocally false. I called customer service again and spoke to an agent who said he would send it to the verification team again with my phone number to call me. I have received no phone call. On November 6th I began receiving daily emails stating my reward will expire this week. I called customer service on November 6th and 8th (today) multiple times. No one answers. A recording states their business hours and then says I called outside of them (untrue) and hangs up on me. I emailed support on 11/6 explaining all of this and asking to be contacted immediately. Today I received a reply to it with the same automated message requesting I upload my ID. Now even that upload won't work.
Business response
11/10/2021
Hi,

We are writing in response to complaint #******** dated 11/10/2021.

We have reviewed their account, and we see that we asked them to submit the required address documents yesterday. Less than 24 hours after we received the required documents, we informed the customer that they would be receiving their reward after 2-3 business days.

We apologize for the delays that occurred during the process, and if the customer has any further questions, they are free to reach out to us.

Regards,
RewardZone USA
Initial Complaint
10/14/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I originally started their program to complete 4 offers and receive a $100 Gift Card. During the process of this I was offered the following. Complete 1 Silver, 1 Gold, and 8 Platinum offers and receive $1000. Over the last two weeks I have put out more money towards this goal through offers on their site. I have emailed them asking if they could look into some of my offers since they weren't crediting and I was going for $1000 offer. There website even has the tracker on it showing my progress of the offers required. Today I have received multiple emails about accepting my $1000 reward from them but the links didn't properly work for ID verification. So I reached out via telephone. The rep told me I already claimed a $100 gift card and I would have to complete 10 more offers if I wanted to be rewarded the $1000. I feel this is unfair since I have completed the required offers, their website has kept track of my offers showing I needed 10 and I have emails to accept the $1000
Business response
10/15/2021
Hello,

We are writing in response to complaint ********* dated 10/14/2021.
We have reviewed this customer’s account and can see that they have viewed and completed numerous deals between 10/1/2021 and 10/14/2021.
The customer did in fact complete 1 silver, 1 gold and 2 platinum deals in that time frame toward and $100 (Tier 1 Reward), as well as additional deals to bring them to a total of 10 completed (1 silver, 1 gold, and 8 platinum). Unfortunately, per our terms and conditions, once a customer has submitted a claim ticket, we are unable to change the value of the reward.

The customer was informed of this over the phone and was sent links to upload their identification, and we will look into the issue they have appeared to have experienced. We will call the customer and ask them to provide proof or screenshot of the messages they state they have received. If provided, we are we are willing to make a one-time exception for them.
Thank you,
RewardZone USA
Customer response
10/21/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been in touch with the business for well over a week. I have emails confirming from them that I accepted the $1000 paypal. I have screen shots from their website showing I did 10 offers. I also emails from them saying they would award the $1000 after a back and forth with them. They then requested documentation of ID and residence. I provided that. I moved out of my previous address at the end of June. I explained why that is the reason my ID doesn't match my bills/bank statement. They would tell me one thing and then another and then circle back to the first thing. They are now saying I altered my documents when I wouldn't even know how to do that. They have been trying to get out of paying the required amount. I offered to also get my ID updated to prove my residence.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********* ********

Business response
11/01/2021
Hello,

We are writing in response to complaint ********* dated 10/14/2021.

To qualify for a reward through our program, customers are required to register and claim with their accurate first name, last name, email address, date of birth, and residential address and, submit valid documents. This requirement is stated in our Terms and Conditions, which are linked below:
*********************************************

When we reviewed this customer’s documents, we saw that they had edited previously submitted documents in such a way as to attempt to fraudulently earn a reward. For this reason, the customer has been disqualified from participating in our program and has been disqualified since October 20, 2021.

Regards,
RewardZone USA
Initial Complaint
10/08/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is the absolute worst scam company there is. There should literally be a class action lawsuit against them. I completed all the required deals, for some reason it will get stuck on 1/1 silver 1/1 gold and 4/8 platinum deals. It will never track completely through, so that’s when you have to contact customer service and they tell you you have they have to manually credit the deals. That’s when you you have to send them screenshots of the completed deals, but get this, you have to wait 14 days. Then after 14 days go by, they stop responding to emails. I called 5 times and they said they would handle it, and never did. Beware of this company. Very Sketchy! I’m going to get the $1000 I’m owed one way are another. And they have the audacity to have their address listed as wall street
Business response
10/08/2021
Hello,

We are writing in response to complaint #******** dated 10/08/2021.
We have reviewed the customer’s account and see that they have yet to complete our verification process to begin manually crediting their deals. Before Deals can be manually credited, all users must go through a verification process in order to verify their identity and ensure our household requirements as outlined within our Terms & Conditions are being met. The verification process entails the user submit their ID and a selfie of themselves to verify that they are the person on the ID. All users must go through this verification process prior to beginning any type of manual credit process. We have sent the link to verify their identity multiple times at this point, and the user confirms receipt of this link over the phone. If the user is experiencing difficulty with the identity verification link, they are required to submit evidence to us that their link is not working, which up to this point they have not."
Some deals have a delay of 5 to 14 days before they will credit to a customer’s account, which is done to prevent the “quick cancellation” of deals. This requirement wait period is also stated in our Terms and Conditions. They can submit any possible missing deals for manual credit once they have verified their identity.
Thank you,
RewardZone USA
Initial Complaint
10/04/2021
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Recently I read an article about rewards zone and decided to try and win the $750 gift card prize. I followed the instructions and spent a huge amount of time playing games and also spent money on some of the subscriptions. Once I had finished the required amount of deals to get the prize I contacted them because four of the deals I completed weren’t showing up. Finally, I clear that up and send in my identification for verification. The next day they tell me I’m disqualified for using “multiple names”. I was recently married, have my new name on social but, am waiting for my new drivers license. So, I had my maiden name and married name on some of the offers. I could easily verify they are my legal names but, rewards zone said I’m disqualified. Considering I can easily verify both names This seems incredibly wrong to me,
Customer response
10/04/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
******* ******** ****

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforReward Zone USA, LLC

Current Alerts For This Business

Additional Complaint Information

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary