Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company says delivery was made, no photo shows it was, I never received it, am trying to get either an actual delivery of ordered foodstuffs or a full refund

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get a weeks worth of deliveries on April 12. It is now the 14th and I still have not received my delivery. Ive reached out to the customer service multiple times being told I was receive an update within ********************************************************************************* was they couldnt find an account however I have screenshots through text with another representative from their text team who is able to find my account so I dont understand the confusion or the lack of information. Still dont have my food I would like a full refund now that has been three days. I do not want the food and would like a refund and they have yet to respond.

  Business Response

  Date: 04/14/2025

  We apologize for the frustration caused! The account was under a different email than the one provided, so the agent handling texts was able to locate it via telephone number, which the other agent didn't have. We're also sorry for the delay in getting back to you after confirming that you didn't receive your order. We've shared your feedback with our team, and we can confirm that an agent issued a full refund to the original payment method today. Refunds can take 5-10 business days from the date of issue to process, and we appreciate your patience and understanding.

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the website through social media to review the program which requires you to enter your payment information before you can see the cart. After seeing what was offered I decided that I did not want to continue and followed the instructions to cancel. This meant contacting hungry root by text which I did and text with an automative system. I received a reply to provide the email address associated with the account and I responded with the email address. I received a second text stating it will take 24 hrs before someone reaches out to me. I have no items in my cart for the delivery date scheduled for April 15th and have skipped all future deliveries. I contacted them per their instructions today the same day the order was placed. I no longer have access to the page either since it was created through a 3rd party on social media

  Business Response

  Date: 04/14/2025

  We apologize for the trouble with account access. We received the customer's text and emails. An agent on our ************* team replied to the text 30 minutes after it was sent to cancel the subscription and issue a full refund as requested. Refunds can take 5-10 business days from the date of issue to process, and we appreciate your patience and understanding.
  

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received my first order. Food was delivered in a large box, it was **** warm, raw chicken packaged with lunch meat and warm, risk for salmonella poisoning. A number of containers were cracked and the contents of the containers were spewed all over everything. There was a box of pasta that was wet from the spewed contents. I would not feed this to my dog!! After reading these reviews, now Im so worried I wont get my money back. I sent an email to the company immediately after opening the box. This is unsafe and unacceptable!! Disgusting!!

  Business Response

  Date: 04/10/2025

  We apologize for the condition of your box! That isn't the standard for our orders or the experience we wanted for you. On April 9th, a ************* agent was able to assist with cancellation of the account as requested and a full refund for the order. Refunds can take 5-10 business days from the date of issue to process, and we appreciate your patience and understanding.
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  horrible customer service and no delivery received.

  Business Response

  Date: 04/09/2025

  We apologize for the missing order! This isn't the standard for our deliveries. The customer reached out concerning this incident on April 8th, and an agent issued a full refund to the card on file at that time. Refunds can take 5-10 business days from the date of issue to process, and we appreciate your understanding.

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried Hungryroot, because I had received a gift card for it. I decided to skip other deliveries, except for the first one, as I wasnt much of a fan. They proceeded to charge me $143.81 without my knowledge, and sent the next order anyway. I had contacted customer support, and they basically told me there was nothing they could do, except pause deliveries. Very upset about the whole service. I also did not know that when you place an initial order, that they automatically sign you up for more deliveries, which is why I had skipped them, as I did not want them. I cancelled the service, yet am fearful that they will still somehow still charge my account and send me unwanted food.

  Business Response

  Date: 04/09/2025

  We apologize for the inconvenience! As a weekly subscription service, we ship a new order every week unless the order is skipped, or the subscription is paused or cancelled prior to cut-off at 7pm ET the Monday or Thursday before the upcoming delivery (depending on chosen delivery day). While the subscription was paused for 8 weeks, the pause was initiated three hours after cut-off for the second order, so that order wasn't paused as it was already finalized. We can confirm that the subscription was cancelled on April 5th, so there will be no additional charges or boxes sent. We've also fully refunded the second order as a courtesy today. Refunds can take 5-10 business days from the date of issue to process, and we appreciate your understanding.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am visually impaired. I am paying person to respond on my behalf. I understood you had phone support to order or with issues. I need to cancell on behalf of ******** ******. You leave refund any payment made

  Business Response

  Date: 04/09/2025

  We apologize for the inconvenience and shared your feedback with our team. We don't currently have the capacity for phone support and our ************* team is available via text and email at this time. On April 4th and 5th, agents assisted with confirming the price of the first box and cancelling the subscription as requested. The box was confirmed to have arrived in good condition by the customer and since the subscription is cancelled, there will be no additional charges or boxes sent.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a meal box from the company and it was never delivered. I reached out and requested a refund and got an initial response that it was only 1 day behind and that they were going to give it till the next day at 9pm and if the delivery did not come they would discuss resolution. I requested a full refund as this was money I allocated to feeding my family that week and were planning on using the meals kids as our dinners for the week and with no delivery it was an inconvenience to my family. I also had concerns regarding the extended time for the delivery and safety of the food but at that time they would not provide a refund. The box was not delivered by 9pm on 4/3. I reached out 3 times today with no response. I cancelled my future subscriptions with the company and request only a refund for the goods I purchased that were never delivered.

  Customer Answer

  Date: 04/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the website to review the program which requires you to enter your payment information before you can see the cart. After review, I decided that I did not want to continue and followed the instructions to cancel. This meant contacting ************* which I did by email and chat. I received a reply to provide the email address associated with the account and I responded with the email address. I received a second email asking for the email address associated with the account and I provided that information a second time. I did not receive any additional response until today I received a text about a second order. I checked the website and saw my account was still active and an order was being delivered today April 2. I followed the instructions again to cancel which allowed me to cancel on the website and contacted customer care that I didn't want the first order which is why I contacted them per their instructions on the same day the order was placed. Now I am told that I canceled after the order processed and it can't be stopped. ********

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.They have issued a full refund
  
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service in the past and deactivated my account about a year ago then the other day I noticed that I had a pending charge for Hungryroot. I never ordered anything from them. I went onto the website and saw that there was a pending delivery, I had to search forever to figure out how to cancel this delivery. I canceled it and they credited me back the money but I am trying to take my credit card information off their website so this doesn't happen again but it is not possible to remove my credit card information and their help support is not getting back to me. I want my account cancelled from their site (not just deactivated). This is fraud.

  Business Response

  Date: 03/30/2025

  We truly apologize for the concern and frustration caused! The account was logged into and reactivated on 3/15/2025 at 2:30 pm, and the plan size was updated. Reactivation entails signing back into the account and interacting with a purple banner or red button that confirms reactivation. Changes to the plan or viewing upcoming orders aren't possible without first reactivating. As a weekly subscription service, we charge and process a new order weekly unless the order is skipped or the subscription is paused or cancelled prior to cut-off. We can confirm that agents assisted with skipping this order on our end and issuing a full refund before anything shipped. Customers can request the removal of payment information from our ************* team, and we apologize for the additional inconvenience caused. We've removed the payment information from our site and initiated the account deletion process on our end. A notification will be sent when the process is complete, and refunds will finish processing within 5-10 business days, if not sooner. We recommend checking in with the bank or credit issuer to verify receipt, and we appreciate your understanding.