Business Profile
Meal Prep
Hungry RootThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.22/5 stars
Average of 88 Customer Reviews
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Review fromMichele R
Date: 04/18/2025
1 starMichele R
Date: 04/18/2025
Still hungry, this is a scam. Barely any food for the $113 I was charged, disputing order and no way to communicate to receive refund. This is a scam!! They make money if you just place one order and dislike the service.Hungry Root
Date: 04/24/2025
We're sorry for the frustrating experience! When you edit an order but don't use all the credits you're allotted, the rest are converted to rollover credits and can be used later for add-on items. We're sorry that we didn't refund the value of those credits when you cancelled, but we did so today. Your refund will finish processing in 5-10 business days, if not sooner. Thanks for your review.Review fromTara S
Date: 04/18/2025
1 starTara S
Date: 04/18/2025
Terrible, food was good but the service is horrible and they will scam you out of your moneyHungry Root
Date: 04/20/2025
We're sorry for the frustration! Our system will always create an default order for customers based on their Food Profiles, but when editing orders, customers can go above their usual plan size for an additional charge. We've passed your feedback along to our User Experience team. Thanks for your review.Review fromCathy Z
Date: 04/03/2025
1 starCathy Z
Date: 04/03/2025
I attempted to cancel the same day I subscribed but a delivery arrived several weeks later. It was not even food I would have chosen but they refused to credit my account.Hungry Root
Date: 04/10/2025
We're sorry for the unexpected order! Unfortunately, the account wasn't cancelled successfully, so the box was processed and shipped in line with our weekly cut-off dates. We were able to issue a partial refund as a courtesy, and we appreciate your review.Review fromKaren B
Date: 02/26/2025
1 starKaren B
Date: 02/26/2025
You cannot cancel your subscription without them retaining your last payment (no delivery). I have been asking them for 2 weeks. As soon as you use what is in your "wallet", they automatically charge you for the following week. See the catch 22 here? You order from what they pre- charged you and as soon as you place your order, they charge you for the next. No matter what, you lose one payment. They claim they will hold that money in your account until you decide to return. I don't want to return. So, they get a weeks of my payments without delivering anything. As close to bait and switch in their policy as anything I've seen. Not an ethical company. They make millions if not billions on canceled accounts.Hungry Root
Date: 04/10/2025
We're sorry for the frustration caused! While we will first credit the account for any refunds owed (damaged items, etc.), we can also refund to the card on file if requested. Other credits, such as rollover credits, remain in accounts unless used to add more to a delivery, or the subscription cancelled, but we can also remove rollover credits from accounts and refund the cash equivalent to the card on file. We were able to refund the remaining credits and Hungryroot balance at the time of cancellation. Thanks for your review.Review fromJennifer G
Date: 02/19/2025
1 starJennifer G
Date: 02/19/2025
Food arrived warm and inedible. When contacting their customer service the response time is over 72 hours.... which I never heard back from. I spent $218 on spoiled meat and some vegetables. Never again!!! Be warned and save your money and time with another company.Hungry Root
Date: 04/10/2025
We truly apologize for the box you couldn't enjoy and the wait for support! We were experiencing unusually high volume that delayed our typical response times. We were able to issue a refund for this delivery, and we thank you for your review.Review fromVirginia R
Date: 02/17/2025
1 starVirginia R
Date: 02/17/2025
Terrible customer service. No help at all. Can't call them. They don't respond when your food box is returned due to damage and you have no way of knowing if your food is coming or not! Less than 1 star.Hungry Root
Date: 04/10/2025
We apologize for the damaged package and the wait for help! We were experiencing unusually high volume that delayed our response times, but we reply to texts and emails in the order they're received. We were able to assist and credit the order, and we also email tracking links the day before scheduled deliveries. Thanks for your review and for being a Hungryroot customer!Review fromCarmelle M
Date: 02/13/2025
1 starCarmelle M
Date: 02/13/2025
No customer support at all. I didnt receive an order, and I am trying to get a refund. I have texted, used the bot, sent an email, and reported it on the app. I have received no response for a week. This is ridiculous. There needs to be a way to reach a real person, but no. They will not take phone calls, and everything else is bot-driven.Hungry Root
Date: 04/10/2025
We're so sorry for the inconvenience and the wait! We were experiencing unusually high volume delayed our typical response times. We were able to assist via social media to credit your account for the order, and we appreciate your review.Review fromKaren F
Date: 02/08/2025
1 starKaren F
Date: 02/08/2025
I had ordered less then a weeks worth of meals. I was charged $311. I have been trying to get a hold of someone to explain the cost and no one has answered. I would not recommend ordering from Hungryroot. I can go to a grocery store and pay way less.Hungry Root
Date: 04/10/2025
We're so sorry for the frustration caused! When editing your delivery, you'll have the flexibility to add items beyond the allotted credits for your plan size. If you do, the difference between your plan price and the additional items/credits will be charged when the orders are finalized. The total cost listed was split between two orders, both of which were edited beyond the regular plan cost. We were experiencing unusually high volume that delayed responses beyond our typical response times, and we regret not being able to answer your questions in a timely fashion. Thanks for your review.Review fromJudi L
Date: 02/03/2025
1 starJudi L
Date: 02/03/2025
When I first saw their ad, I found it intriguing and answered their questionnaire. One of the first questions they ask is how many people is this service for and I answered the question one. I live by myself. I continued because I believe that they catered to a one person household. They require that you I provided them with my credit card before I provided with the information that all their meals are for two servings. I immediately attempted to cancel this service and have tried for almost 2weeks. I followed their instructions, but never received a confirmation regarding a cancellation, which I was told I would receive. I ve received text messages from them, reminding me to make changes to my order before 7 PM tonight. I responded that I had already canceled my membership that I didnt want anything which I had already done to every single text or email that they have sent to me since the beginning of this madness. As you asked, I absolutely have buyers remorse but have done everything in my power to cancel this subscription following their directions on how to cancel unfortunately their system just doesnt want to accept the cancellation.**** LHungry Root
Date: 04/10/2025
We truly apologize for the extended wait and inconvenience caused! We were experiencing unusually high volume at the time that delayed us far beyond our typical response times. We shared your feedback with our User Experience team regarding the site. We were able to reverse the charges made for the unwanted orders and cancel the subscription. Thanks for your review.Review fromBetsy H
Date: 01/30/2025
1 starBetsy H
Date: 01/30/2025
Terrible communication and only with a bot. No humans work there apparently. They promise to respond within 72 hours - lies. There is no phone number anywhere to call and speak with a human. They specially note on their website they do not accept calls. My hands are tied and they have my money. You can't see what you are ordering before you subscibe - I tried to cancel within minutes of subscribing and have been bombarding them with texts and emails to no avail. I will receive my first order tomorrow even though I've tried for a week to cancel. Scam. I'm only giving one star because I am not allowed to give zero stars.Hungry Root
Date: 04/10/2025
We're so sorry for the frustration and wait! We were experiencing an unusually high amount of volume, which isn't representative of our typical response times. We were able to fully refund the order when we got to your text, and we appreciate your review.
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