Customer ReviewsforHungryroot

They are absolutely NOT TRANSPARENT with meal credits nor how many come with your plan. This is deceptive business practice. Contacting them is next to impossible.Their chat BOT help is absolutely useless! Their food is great, but the surprise credit charges are bs.

Absolutely horrible customer service! I signed up for this service on a Monday at 6:40, not knowing ahead of time, that you must complete your first selections prior to 7:00pm on Monday. In the middle of making selections and not having saved anything, it kicked me out and reverted to their options, most of which I would NEVER eat. Although I received 40% off because it was the first order, it was still almost $100, which is now completely wasted, because they would not let me make any changes or cancel that order. **************** was unfriendly and just didn't care at all. Ridiculous! Now, I am trying to cancel everything for future, and they won't allow you to cancel until after your first delivery. Such a scam.

Got my first and only package from them today. It's missing 3 avocados, red grapes and some "free" bacon cheese burgers. This after them taking $115 out of my bank account 2 days prior. And I had cancelled because of this happening. This box was already in the works before I cancelled. I requested a refund of the $115 and now requesting the missing items I already paid for. It took several attempts for the account to be cancelled. They tried to just skip a week. I kept saying just cancel. Hope I get my money back and that they send me the missing items.

Horrible customer service. I canceled my account but was charged for a shipment that I'm no longer able to view or track. When I contacted customer service they weren't able to locate my account using any usual info, telling me I must not have completed sign up despite having had to go through a full subscription cancelation and providing them the cancelation email. They were unhelpful and provided multiple explanations that made no sense for the order i wanted refunded (which had not shipped yet). I was told I could no longer view the order but shoild trust them that it will ship.Terrible from start to finish.

Decided to cancel my subscription after skipping deliveries for months. 2 mo later I get a charge to my credit card for a delivery. I canceled again and contacted them. It is impossible to talk to a person. It is text only. Stay away from this food delivery service!!

Very disappointed with HungryRoot with the revocation of referral code and rewards. My wife and I have been ordering HungryRoot subscription groceries for a few months now and based on her apps, most of the products are free of artificial ingredients, preservatives, etc. as we scan everything via an app called Yuka. We were so thrilled with the high quality foods, my wife provided information on Hungry Root and her referral code to her Non-Toxic Mommies closed ******** page, so they could try the subscription too, and we would get referral credits. Unfortunately, this past weekend HungryRoot sent my wife a scathing email about "referral fraud," suspended her referral code, and removed all the referral credits we received from sharing the information to the mommies page on ******** focused on clean living and removing toxins from our children's diets. We believe we should have been notified by the company, and given an opportunity to explain the referrals before all credits were removed from the account. This was poor customer service and we will be looking for an alternative meal delivery service and sharing our experience with thousands of other parents focused on clean eating.

I am a current customer and have been for a couple of years now. And while I like the convenient vegan food being sent to me, their customer service is pretty bad. There have been problems with delivery, particularly most recently I was waiting for a shipment that never arrived. When calling the delivery service they continually lied to me that it was on the way. It never came. The order ended up being damaged during transit and never even arrived at the facility! Meanwhile I had been waiting around for it because I was told it was "on its way" repeatedly. All HR did was refund me for the that meal but didn't bother giving me any credits for the inconvenience of it all and the lying by the delivery company. I've also had veggies that have expired and sometimes there are missing items. I admit I get pretty angry in my messaging because these mistakes are easily corrected if people just communicated with each other. The only contact you have is an email address with often a delayed, or in my most recent case, no response (to my reply). I'm disappointed in them. I'll continue for now until I find a better alternative.