Reviews

This profile includes reviews for HUGO BOSS Fashions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HUGO BOSS Fashions, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HUGO BOSS Fashions, Inc.

  55 Water St Fl 48 New York, NY 10041-3204

• 

  HUGO BOSS Fashions, Inc.

  333 Bristol St #1212 Costa Mesa, CA 92626

• 

  Hugo Boss

  2124 Kalakaua Ave Honolulu, HI 96815

• 

  HUGO BOSS Fashions, Inc.

  333 Bristol St #1212 Costa Mesa, CA 92626

• 

  Hugo Boss Retail Store

  109 Bellevue Sq Ste 109 Bellevue, WA 98004

Review Details

• Review fromRasha B

  Date: 07/28/2024

  1 star
  I am writing to express my dissatisfaction with the treatment I received from a store assistant named ********* at your Outlet Store on 07/29/2024 I went to the store to return a shirt I had purchased two days prior. ********* informed me that I could either receive store credit or exchange the item. I expressed my frustration, stating that the return policy was not communicated to me when I made the purchase. I mentioned that the sales associate who assisted me previously did not mention this policy, which I felt was important for customers to be aware of.********* responded dismissively, suggesting that the associate had informed me of the policy, which I found to be dismissive and offensive. I asked for store credit and stated that I would be reporting this issue to corporate. ********* then became visibly angry, refused to process the return, and called security to remove me from the store.I was shocked by this response and the way ********* handled the situation. Despite my frustration, I believe it is the responsibility of store staff to address customer concerns professionally and resolve issues calmly. Instead, Christians actions escalated the situation and led to an unpleasant experience.I have consulted with my attorney regarding this matter and am considering legal action against the company for the poor treatment I received. I hope you will address this issue promptly and ensure that future customer interactions are managed with the necessary respect and professionalism.

• Review fromAnny D

  Date: 03/30/2024

  1 star
  Suit 2nd time wear it, suit pant fuzzy and broken. They lied customers.

• Review fromIan M

  Date: 08/04/2022

  1 star
  Horrible customer service! Let me start by stating I literally only wear Hugo Boss clothing. I usually buy from the stores but have on numerous occasions gone online. This time it was an awful online order experience. I ordered 2 pair of pants and paid for next business day delivery. The order was accepted and confirmed. The package was due to ship 8/1/22. I then got a *** notification stating there was as delay. So I waited until 8/3 and nothing changed on the *** website or Hugo Boss site. It simply said request for pick up issued and good waiting to be picked up. I then sent 2 emails one on 8/3 and another on 8/4 to the Hugo Boss "customer service". Neither email received a response so I called and was simply told what I already knew that the goods were waiting to be picked up. No offer to call the warehouse or *** to find out what the issue was. So I asked for a supervisor who finally said she would call the warehouse and email me with an answer. Terrible service. Hugo Boss is a high end brand and the customer service should be high end also. They should take a ****** from Bvlgari who have the best service. I am still waiting to hear what is going on.