Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromTamara M

  Date: 09/02/2025

  5 stars
  I had a provider end my session after a brief chat interaction, which was one of the session types offered. The provider indicated he only wanted to do the video sessions, so I said it would be good to indicate it somewhere, since I had initiated a different session type and would be charged. He canceled as my provider without any other reply. I messaged support and they explained I would not be charged, since the provider canceled without completing the session. I appreciated this reasonable outcome.

• Review fromAnn A

  Date: 08/22/2025

  1 star
  Charged me $136 for three text messages! I needed help as I'm in a DV situation, and I thought my insurance covered this. I contacted their customer service but there was nothing they could do about my bill. I'm devastated, as I live paycheck to paycheck.

• Review fromJoshua J

  Date: 08/14/2025

  2 stars
  They need to make a pop-up that shows your insurance wasn't accepted. I went through the process thinking it was fine until I was charged the whole amount. It eventually was refunded, but the process of filing a claim and trying to get someone on the phone was terrible. Invest in your company and hire actual people to help; you're a company for mental health. Start putting people before profit, and profit will come.

• Review fromMichael M

  Date: 08/01/2025

  1 star
  I cannot more strongly recommend against using this platform. They are the most unethical company I have ever partnered with. I can tell you as a former therapist on this platform they only care about your money.

• Review fromMauricio N

  Date: 07/22/2025

  1 star
  In my experience, the providers have been great. However, don't expect to receive your records anytime soon. I submitted a request for my medical records on June 3, 2025. The "tracking" link I was given never worked. No one followed up with me until June 20, 2025 (12 business days later), when I was informed that the form I submitted allowed Talkspace to discuss my medical records with my provider, but not to disclose my medical records directly to the provider. I promptly replied with the updated form, asking them to send my records to my provider as soon as possible. I was informed that the processing time would be restarted. I didn't get another reply until today, July 22, 2025 (21 business days later), telling me that they would take the full 30 business days to fulfill my request. Given that this is an "online" service, I'm astounded that it takes this long to comply. Volume of requests is not an excuse either. The technology is available to move data efficiently at scale. The problem is that Talkspace is not investing in this federally required service as a form of vendor lock-in. I'm absolutely positive that I could find the Ark of the Covenant from ******* ***** faster than Talkspace can collect a couple of PDFs.

• Review fromMatthew R

  Date: 07/07/2025

  1 star
  Impossible to contact anyone. They will make you wait MONTHS to get a copy of your records.

  Talkspace

  Date: 07/10/2025

  Hi,

  Thank you for sharing your feedback. Were very sorry to hear about your experience and the delay in receiving your records. We understand how important timely access to documentation is and sincerely apologize for any inconvenience this has caused.

  At Talkspace, we take these concerns seriously and are actively working to improve the efficiency of our support and medical records request process. While certain privacy and verification steps are required, we recognize that delays should not compromise your care or access to information.
  

  Were unable to discuss account-specific details publicly, but we encourage you to reach out to our support team at *********************************************** so we can look into your case directly and work toward a resolution.
  

   

• Review fromChristine T

  Date: 07/02/2025

  1 star
  According to talkspace, my account was closed back in January 2025, but they keep taking a large sums of money from my bank account every month. I've complained to them, but it keeps happening. I don't know how to stop this. Any help?

  Talkspace

  Date: 07/10/2025

  Hi,

  Thank you for bringing this to our attention. We understand how concerning unexpected charges can be and sincerely apologize for the frustration this situation has caused.
  

  Weve looked into the account and can confirm that this matter is currently being addressed directly by the Talkspace Customer Support team in communication with the client. We are committed to resolving this as quickly as possible and ensuring any billing issues are corrected.
  

  If you need further assistance or have additional questions, we encourage you to reach out to us at *********************************************** so we can support you directly.

• Review fromNancy L

  Date: 07/02/2025

  4 stars
  I was pleased with their guick resolution to a billing mix-up, and promptly received a full refund when services weren't rendered. After the snafu occurred it was easy to switch therapists, and the second ****** was much better at scheduling her appointments. I received ******al attention via e-mail throughout the process until my refund was processed.

  Talkspace

  Date: 07/10/2025

  Hi,
  

  Thank you so much for your thoughtful feedback! Were glad to hear that our team was able to promptly resolve the billing issue and ensure you received a full refund. We're also pleased that you were able to find a therapist who was a better fit and that your experience improved from there.
  

  Providing timely support and personalized attention is important to us, and were happy to know that was reflected in your experience.

   We're wishing you all the best on your mental health journey.

• Review fromana c

  Date: 06/12/2025

  1 star
  i could not get the therapist i requested they assigned a therapist seemingly at random to me they insisted on getting my payment info before i even owed them anything they asked me for my bank routing number i would not do business with this company and i would not recommend them to anyone

• Review fromJoanna K

  Date: 05/22/2025

  1 star
  I gave them two tries, and on both occasions, many months apart with different therapists, I had the same experience: they both rescheduled on me right before my appointment. This is exceptionally disheartening to be ditched after youve completed their forms and described the state youre in. I was going to them while my usual therapist was on vacation in the wake of my fathers death; thankfully they arent my only resource. I feel terrible for people that have no other choice.