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Business Profile

Newspaper

The Epoch Times

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Epoch Times's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Epoch Times has 2 locations, listed below.

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    Customer Complaints Summary

    • 294 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought that the unwanted emails from The Epoch Times had ended. I actually got an email response from ***************** with my first BBB complaint attached saying my email wasn't in their system. And if I continued receiving emails to "send a screenshot of the most recent newsletter that you received. Please make sure that your email and the sender's email can be seen on your screenshot." Today I received another email from them with "This is a reminder that your request (#*******) is pending and is waiting for your response. We will send another reminder in one week. The Epoch Times **************** Team" The request # was a hyperlink which I did not click on, due to safe practices. The only request I've made is to remove me from their list, which they claim I'm not on!

      Business Response

      Date: 06/17/2022

      Thank you for reaching out. I'm sorry for any trouble this may have caused. I'm going to forward your email information to our subscription department to get you unsubscribed from our email list. If you need to reach out to us with any further questions, please reach us at **********************************

    • Initial Complaint

      Date:06/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive unsolicited emails from The Epoch Times and cannot seem to stop this. I have no wish to click on anything from them or to visit their website since I have absolutely no idea why I started receiving emails from them.

      Business Response

      Date: 06/08/2022

      I understand this can be very frustrating. To unsubscribe from email newsletters, please visit the following link: **************************************************************************************************************************** ** *** *******

    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Epoch Times News Emails appear in my inbox daily multiples times a day. I have unsubscribed at least three days and blocked the email to no avail. This has been going on for at least 6 months. Today I had ELEVEN emails over two days. Its ridiculous that I have requested multiple times to get this nonsense out and they are forcing their way into my private inbox.

      Business Response

      Date: 06/08/2022

      I understand this can be very frustrating. To unsubscribe from email newsletters, please visit the following link* ************************************************************************************************************************

      Customer Answer

      Date: 06/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       While I appreciate the Epoch Times response, I believe I noted in my complaint that I had attempted  to unsubscribe several times even though I had never actually subscribed to their newsletter.  Despite both unsubscribing and blocking their emails, I continued to be deluged with emails from them daily.   Frankly, I find their response both condescending and disingenuous. Interestingly, I have not received an email from them since Wednesday but I have little faith that will continue considering their response gave me no assurances they would no longer email me.  Until I have that in writing, I will consider this an open matter.  Thank you.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************
      I noted 



       

      Business Response

      Date: 06/17/2022

      We have received your request to delete the free account at this email address <******************>
      Please note that once your account is deleted, this email address <******************> cannot be used for future subscriptions. You will need to use a different email address for future subscriptions.?
       
      If you require further assistance, please respond to this email, visit our ***************************** or call customer service at ************** during business hours.

      Business Hours
      Monday through Friday: 9 a.m.8 p.m. ET
      Saturday: 10 a.m.4 p.m. ET
      Sunday: Closed
       

      In Truth and Tradition,

      Customer Answer

      Date: 06/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:05/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      unsolicited emails and no way to unsubscribe

      Business Response

      Date: 06/01/2022

      Please accept our sincere apologies for the undesirable experience. It was a system glitch that caused the app login issue and our developers have fixed it with the new update. If you want to cancel the subscription , please call our customer care hotline ************** and we'd be happy to assist you. Thank you, The Epoch Times Customer Care

      Customer Answer

      Date: 06/03/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:05/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to cancel my subscription because I can't afford it anymore. (I like the publication but I'm on a fixed income now.) I've tried to cancel online but the website says I don't have a subscription with them - which is not true because they just billed my account $79.00 and send me 4 news update emails per day, which they would not do if I were not a subscriber.

      Business Response

      Date: 05/28/2022

      Dear *******,

      Thank you for reaching out. I'm sorry for any trouble this may have caused. I'm going to forward your contact information to our subscription department to get you unsubscribed from our list.

      If you need to reach out to us with any further questions, please contact us at **********************************

      Kind regards!

    • Initial Complaint

      Date:05/24/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to their service for a trial period of 2 months for $1.00 The two months were up and I did not want their service - they send too many emails. I tried to find an online method of unsubscribing, but couldn't. I tried to phone but couldn't get through. So I let the credit card they keep trying to **** expire in an attempt to get them to stop. They make it so easy to subscribe online, but do NOT make it possible to unsubscribe online. I want to be unsubscribed immediately and not charged beyond the $1.00 trial fee that I paid. This is not buyer's remorse, it is a legitimate attempt to act in accordance with the agreement I made with them. I paid the dollar they asked for and I do not want their service, nor to be charged further. Not sure if this is impacting my credit score, but if it is, that needs to be fixed immediately.

      Business Response

      Date: 05/28/2022

      Dear ****,

      Thank you for reaching out. I'm sorry for any trouble this may have caused. I'm going to forward your contact information to our subscription department to get you unsubscribed from our list.

      If you need to reach out to us with any further questions, please contact us at **********************************

      Kind regards!

      Customer Answer

      Date: 06/03/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  It took them a week to smarten up and act right, and they still tried to sign me up for new subscriptions right up until the last minute, but they did stop as of June 1st.  

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:05/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CEASE AND DESIST IMMEDIATELY I have never heard of this spamming company before they started slamming me hard with racist, hateful garbage. I have unsubscribed at least 12 times in the last year. Sending hate mail and imposing racist propaganda should be a FELONY. Constantly harassing me IS a FELONY.

      Business Response

      Date: 05/28/2022

      Dear ******,

      I'm sorry for any inconvenience this may have caused. The Epoch Times sends out free sample copies of the newspaper to different homes to promote our publication. In order to better assist you, would you please provide your contact information (address, phone, email) in order to remove you from our delivery list?

      Thank you in advance!

    • Initial Complaint

      Date:05/17/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 5/16 I began receiving unsolicited emails from The Epoch Times. I never signed up to receive their emails and have no clue as to how they received my email. These unsolicited emails are unwanted and only make me distrust this source even more.

      Business Response

      Date: 05/22/2022

      Dear *******,

      We are really sorry for any trouble and we appreciate you bringing this issue to our attention. To unsubscribe from the email newsletters, please visit the following link: ************************************************************************************************************************ 

      Thank you for your message and we do apologize for the undesirable experience. 

      Kind regards!

    • Initial Complaint

      Date:05/17/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have unsubscribed from the emails but they keep coming. I have unsubscribed more than one time. Please help me to make them stop.Thank you, ******************

      Business Response

      Date: 05/22/2022

      Dear *****,

      We are really sorry for any trouble and we appreciate you bringing this issue to our attention. To unsubscribe from the email newsletters, please visit the following link: ************************************************************************************************************************ 
      Thank you for your message and we do apologize for the undesirable experience. 

      Kind regards!

    The Epoch Times is NOT a BBB Accredited Business.

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