Complaints

This profile includes complaints for Skillshare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Skillshare, Inc.

  215 Park Ave S Fl 11 New York, NY 10003-1626

• 

  Skillshare, Inc.

  210 Elizabeth St Fl 4 New York, NY 10012-4213

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to an unauthorized charge by Skillshare for an annual subscription renewal. I initially signed up for a free trial and did not continue using the service. Despite not having logged into or used Skillshare since the trial period, I was recently charged for an annual subscription without the option to cancel. Only after I was charged nearly $200 did my cancelation go through, at which point was denied a refund.Again, I attempted to cancel the subscription before being charged, but the cancellation process was unclear and difficult to access. This charge was unexpected, and I believe it is unreasonable to bill users for a service they have not actively used or been reminded about. I am requesting a full refund of the annual subscription fee and confirmation that my account has been canceled to prevent any further charges.I have tried reaching out to Skillshare's customer service, but I have not received a satisfactory response or resolution.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the email I have an account with skillsare: ******************* I've sent several emails requesting a refund for a membership that I did not use/want/need and I was charged with no reminder. Skillshare has now started ignoring my emails. As a student, 227$ is a lot of money and I simply cannot afford this. I did not use the service and I did not consent to being charged or wanting this so this is literal theft. I'd like a full refund.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  renewed my subscription after i cancelled it ... tried to cancel again on renewal date and still withdrew a payment from my bank account !!!!

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my subscription before my 30-day free trial ended on 20.2, but the company's system did not allow me to do so. Additionally, I was not informed of their refund policy, which only applies to a 7-day trialsomething I was never even offered.Skillshare promoted a risk-free trial, yet they have made it deliberately difficult to cancel and are now refusing to refund an unauthorized charge. This deceptive practice not only violates customer trust but may also constitute unfair business practices.Despite reaching out to the customer service multiple times, my tickets have been repeatedly closed without resolution. It appears this is being done intentionally to avoid addressing my issue. I find this practice unacceptable and request immediate action to process my refund.

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Skillshare, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Skillshare Unfair Billing Practices and Denied Refund Complaint Summary:On March 4, 2025, I was charged $99 for an automatic Skillshare renewal. I never received a renewal reminder email before this charge, despite receiving other emails from Skillshare. When I contacted customer support, they provided contradictory explanations and refused to issue a refund. This is fraudulent and deceptive business conduct.Detailed Complaint:My subscription was set to renew annually. On March 4, 2025, I was unexpectedly charged $99. I checked my inbox and confirmed that I never received a renewal reminder. Skillshare first claimed my email provider blocked it, then later insisted it was sent on February 1, 2025. This inconsistency raises concerns about misleading renewal practices.Skillshare has a pattern of unfair billing, as seen in numerous BBB and TrustPilot complaints where customers report missing renewal notices and denied refunds. Despite my requests, Skillshare refused to resolve the issue and only offered a 50% refund, forcing me to keep a subscription I never wanted.Resolution Requested:I am requesting a full refund of $99 due to Skillshares failure to provide proper notice. If denied, I will file complaints with the *** and my states ************************, initiate a chargeback, and raise awareness on social media. I am also considering legal action, including a class action lawsuit.Skillshares refusal to address this fairly, despite similar complaints, reflects deceptive business practices. The BBB should take action against Skillshare for misleading policies and unfair billing.Desired Outcome:A full refund of $99 and improvements to Skillshares renewal and refund policies.Sincerely,*****

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Skillshare, Inc. regarding complaint ID ********. Please advise on next steps. 
  
  Thank you,
  *****
  

• Initial Complaint

  Date:03/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have our classes on **************************. We only have 1 skillshare account, and have never paid anyone, or asked anyone to watch our classes. Skillshare has closed our account fraudulently. This is the reason they gave: "Upon review, a misrepresentation of minutes watched was discovered. The majority of users watching your content appeared related to each other and/or had inauthentic account information. As this goes against our terms of service, your account was flagged and closed."What this means is that they claim a misrepresentation of minutes watched, do to "their own people who they attract and set up accounts, not our account. And because we teach music lessons, and often, people will learn several different instruments, somehow it's bad that students like our teaching methods, and will watch several of our classes. So essentially, we did a great job, and they don't want to pay us for doing a great job, and they blame us for their students who they attract with information on their accounts, and then want to blame us for those other customers. This is fraudulent business practices and need your help to have skillsare reinstate our classes because, they are good classes, self admittedly, and put any blame where it belongs, back on skillshare, because we haven't done anything wrong whatsoever.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Skillshare, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skillshare is refusing to process a refund for an auto-renewal subscription that I was not even aware existed (I've never used the product). They assured me that a reminder email was sent, but after scouring my inbox, I can confirm that I never received a reminder email from Skillshare.Verbatim language from Skillshare's refund policy - "30 days before an annual membership renews, we'll send a renewal reminder email to the email address on file. If you don't want to renew your subscription, you can cancel your membership."There are numerous complaints lodged against Skillshare on platforms such as TrustPilot and the BBB. Customers have reported similar issues with never receiving a reminder email and then being refused a refund. These are predatory and unfair billing practices.Auto-renewal date: 3/25/2025 Date I reached out to the company to request a refund and subscription cancellation: 3/25/2025 The only way to contact the company is via email and they are now ignoring my emails. Skillshare support email address: ********************************

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Skillshare, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Skillshare regarding an issue with their subscription renewal process. I was unexpectedly charged for an annual subscription renewal without receiving any prior notification or reminder that my membership was about to auto-renew. They are citing their policy for not giving me a refund to the charge, but their policy states that they send an email 30 days before the subscription is renewed. I did not receive one. The lack of transparency and failure to notify me about the renewal prior to the charge is deceptive and they were quick to reject my request.

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 1 year subscription to Skillshare. I received an email on 2/21/25 that my subscription was scheduled for renewal in 30 days and that I could cancel my subscription before the renewal date. I cancelled my subscription the next day. Fast forward to yesterday while balancing my bank account, I see that I was charged $107.00 on 3/23/25 by Skillshare. I went to contact customer service and explained the situation. Skillshare sent a computer generated response stating that I wouldn't be refunded. I contacted them again multiple times and providing screenshots of proof that I shouldn't have been charged. One of the screenshots even shows that despite cancelling my subscription and no longer having access to manage payment settings, they still have my debit card information and that I will be charged again in a year on 3/23/2026. This is unacceptable. Their final response was to offer the amount in the form of a gift card. I would accept that if it was my error, but they are the ones that charged me after I had already cancelled. I want a refund in full from this company.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: March 18th 2025 Amount Paid: ****** pounds What the Business Committed to Provide:Skillshare advertised access to online courses through a free trial, with the option to cancel before being charged. They also promised transparency in their billing practices.Nature of the Dispute:Skillshare deceptively charged me (and many others) ****** pounds for an annual subscription which I did not even choose, despite cancelling before the trial ended, and made it intentionally difficult to cancel. Their billing practices are misleading, and they continue to charge users without proper consent. When attempting to contact customer support, responses were delayed and unhelpful. Many others have reported the same issue, as seen in their BBB profile.Attempts to Resolve the Issue:I contacted Skillshares customer support via email, but they took made me talk to a bot for ages to try and make me give up my claim, refusing to admit guilt, they then offered me a 50% refund which I again refused. Despite multiple attempts, the issue remains unresolved.Advertising Information (if applicable):Skillshare promoted their free trial on their website, ******* ads, and social media on. The ad was misleading, as they failed to clearly disclose their automatic renewal terms.Desired Resolution:I am requesting a full refund of the amount Skillshare wrongfully charged me. Additionally, Skillshare should be investigated for deceptive business practices and forced to clarify their billing terms.