We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Education

Skillshare, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

This profile includes complaints for Skillshare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Skillshare, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 192 total complaints in the last 3 years.
    • 130 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint regarding an unauthorized charge of $167.88 made by Skillshare on my account. I had only signed up for their free trial, and I did not intend to continue with a paid *************** soon as I noticed the charge, I immediately contacted Skillshares support team. I received an automated message stating the issue would be resolved and that a support ticket was created. However, after a few days, I only received another automated message saying the ticket was closed, with no proper resolution or personal assistance provided.I would also like to highlight that I never used the account at all after signing up for the free trial. It is very clear that there was no usage or intent from my side to continue any paid service.I am a student currently going through a serious financial crisis, and this charge has become a heavy burden on me. I contacted Skillshare within the required time frame, yet my refund request has been ignored.I am kindly requesting the BBBs help to get this issue addressed and my full refund of $167.88 processed. I believe this situation is unfair and deserves immediate attention.Thank you for your support in this matter.

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a 30-day free trial with Skillshare on February 1st, 2025. A day or so later I attempted to cancel the trial as I was no longer interested in using the service - which either didn't complete (through no fault of my own as it appeared completed on my end) or they chose to charge me anyway. Another day or so later I became unable to access my email address associated with the Skillshare account (due to my email address being compromised for some time). This also meant I was unable to access the Skillshare account as well as they are linked via ****** login services. As a result, I did not receive any notifications about the trial ending or the upcoming charge, nor was I able to access my account to cancel. The first indication of the charge was when I saw it on my credit card statement, at which point it was too late to cancel. When I contacted Skillshare for a refund, I was informed of their policy, which only allows refunds within 7 days of the first charge and excludes refunds for trials longer than 7 days. Given my inability to access my account or receive notifications, I find this policy unfair. Not to mention I had already attempted to cancel and was under the assumption the cancellation was successful until I noticed the charge. Additionally, I do not believe the refund and cancellation terms were adequately communicated during signup. Furthermore, they do not offer a monthly subscription plan option and their default membership is an annual membership, which is also not well communicated.Despite multiple requests where I explained the situation with my email being compromised and expressing concern and frustration at the lack of communication of their terms, my request for refund has been denied repeatedly. My interactions with Skillshares customer support appear automated, as I only receive generic responses with no resolution and no real contact with customer support. My desired resolution is to have the membership fee fully refunded.

    • Initial Complaint

      Date:03/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled my subscription on their end about 8 months before the problem occurred. Apparently it never went through, because a month ago I was charged $99 for an annual subscription despite canceling it. For the last month I have been trying to get a refund, as I do not use this service, and they refuse to refund me because it is "against policy" when I know they can refund me, especially since I shouldn't have been charged in the first place.

      Customer Answer

      Date: 04/16/2025

      Better Business Bureau:

      At this time, I have not been contacted by Skillshare, Inc. regarding complaint ID ********.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 19, 2025 I was charged $165.00 for a membership that I have never used from Skillshare. I don't recall ever subscribing to a membership with this website and checked with all other members of the house before finally realizing that it was somehow my account that the membership was attached to. I immediately sent in a refund request stating that I don't recall having a membership and have never used their website and to cancel my membership. I received an email requesting to provide which email address I used. I responded right away and almost immediately received and email denying my request with generic language, citing their policies, and a link how to cancel my membership. After having to figure out my log in credentials I did cancel my membership and responded to the email explaining I don't know how this membership started, I have not used their website, it was a very unexpected and large expense, and they could check to see how often I logged in and it would be very much appreciated to receive a refund. Within seconds another generic computerized email was received saying their decision remains unchanged. There is no other way to contact them or to speak to a person. I have never seen a company that does not allow a refund when not using their services and contacting them immediately.

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/17, I was charged to renew for a full year subscription, other people here have had the same issue with their lack of transparency regarding their trial policies on the subscription they push so much, I have not had any cooperation from the billing team at Skillshare.

    • Initial Complaint

      Date:03/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skill share has denied my request for a refund even though they failed to send any emails stating that I will be charged. I have not evened used skillshare and my payment wont even be posted until 03/19/2025 in my bank. There was no way I knew when the payment would be coming out or anything as they did not send proper notice. I cancelled the member ship as soon as I seen they were attempting to take money that I do not have and have not used skillshare at all. It has not yet posted to my account yet but they still refuse to refund all of my money

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged an annual renewal fee in the amount of ****** for services I dont use. I didnt know about being charged until the day of 3/13/25 which is the day that Skillshare renewed my membership for another year. I asked for a refund but was told I cant get a refund for a service that I dont use. I want to warn other people about Skillshare and the unethical return policy they have so they arent scammed out of their hard earned money. Trying to reach an actual human being is no existent because you are talking to bots. They also dont have a phone number for you to call to talk to a human being.

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skillshare engages in predatory billing practices that should be investigated. I signed up for their free trial, fully intending to cancel before being charged. However, despite canceling within what I believed was the correct timeframe, I was still charged $167 for an annual subscription.I immediately contacted Skillshares customer support to request a refund, explaining that I had not used the service and that the charge was made in error. Despite multiple attempts, my refund request was repeatedly denied. They claimed I canceled after the payment was processed, even though their system fails to provide clear warnings before charging customers.After researching, I found that countless other customers have faced the same deceptive practices, where Skillshare automatically charges users despite them believing they canceled on time, and then refuses to issue refunds. Their lack of transparency in their cancellation and billing policies is misleading, unfair, and unethical.Not only has Skillshare ignored my refund requests multiple times, but they have also refused to acknowledge the larger issue at hand. They offered me a gift card instead of my money back, which is unacceptable since I do not wish to use their service.I am willing to take further action, including filing a class-action lawsuit, to hold Skillshare accountable for these deceptive and predatory practices. This issue needs to be investigated to protect other consumers from falling victim to these unfair policies.I demand a full refund of $167 and a clear commitment from Skillshare to address these unethical billing practices.

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed up for a free trial of the Skillshare service and I did not think it went through. I never signed into the service and never used the service. After the trial period ended I was charged ****** for an additional Year of services that I never wanted or used. I requested a refund on the same day I was charged no delays and was told they do not offer refunds. This is fraud. I did not sign up for this service. I dont want the service and have never used the service for a single second. I am due a refund. Photo attached showing service never used.

    • Initial Complaint

      Date:03/03/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Formal Request for Refund and Resolution of Unauthorized Charges I am writing to formally request a full refund of $165.55, which has been charged to my account twice, as well as an additional charge of $167.88 on March 2nd, 2025. These charges total $335.76 and have caused significant financial hardship, including overdraft fees on my bank account.I have made multiple attempts to resolve this issue by contacting Skillshare via the provided email address ********************************* and reaching out to ****** Play as instructed. Despite these efforts, the matter remains unresolved. I am prepared to provide documentation, including email correspondence and bank statements, to substantiate my claim.Additionally, I want to emphasize that I have no record of authorizing these charges or providing my bank information directly to Skillshare. As a result, I have had to cancel my card and obtain a replacement to prevent further unauthorized transactions.Under applicable consumer protection laws, I formally demand:A full refund of $335.76 for the unauthorized charges.Reimbursement for any overdraft fees caused by these transactions.A written explanation of how these charges were processed without my explicit authorization.If this matter is not resolved promptly, I am prepared to escalate it through the following means:Filing a formal dispute with my bank under the Fair Credit Billing Act (12 CFR 1026).Reporting the matter to relevant consumer protection agencies, such as the ************************************ (****).Considering legal action, including joining or initiating a class-action lawsuit regarding unauthorized charges or deceptive practices.Please respond within 14 days of receiving this letter. Failure to address this issue will leave me with no choice but to pursue further legal remedies. You may contact me directly ************ additional information or clarification.Sincerely,********* ******* ************ **********************

    Skillshare, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.