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Business Profile

Online Education

Skillshare, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

This profile includes complaints for Skillshare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Skillshare, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 190 total complaints in the last 3 years.
    • 128 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged even though I canceled before the free trial ended. And they refused to refund me. It clearly says I can cancel before the 9th and I did it on the 8th. I want my money returned to me.

    • Initial Complaint

      Date:01/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skillshare signed me up for a year membership apparently through their .com site and then suggested I download the app. Toward the end of my annual membership I went into the app to mark my account for no auto-renewal believing I cancelled membership. Because I did not order the subscription through the app, they charged my card through .com site disregarding the app instructions.

      Customer Answer

      Date: 01/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *****



       

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a 30-day free trial with an artist's promotional code on November 18th, 2024. I was under the impression that it would be $13.99/month after the 30 day trial period, as that is what is stated on my billing account in Skillshare. All of the emails they sent are headed with ads, emojis, and exclamation marks, so ALL following emails from Skillshare immediately went into my spam folder on my email; thus, I did not receive any confirmation hat I would be charged for a yearly amount of $167.88 for my subscription as opposed to $13.99/month. When I contacted the business on December 27th, 2024, four days after the initial charge (12/23/24), they refused a refund due to not meeting their extremely strict and rigid refund policy. I stated that I am no longer interested in their services and would like my account immediately terminated following a full refund as I do not intend to use the membership, but that request was promptly and repeatedly denied. I believe it unethical and immoral to charge for services that have not yet been rendered AND refusing reimbursement when the services are no longer desired or wanted, ESPECIALLY future services that have not been consumed.

      Customer Answer

      Date: 02/03/2025

      Better Business Bureau:

      At this time, I have not been contacted by Skillshare, Inc. regarding complaint ID ********.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skillshare made an unwanted charge after a free trial the past year. Now they did it again even I cancelled. With the free trial I found the app content is pretty basic and not worthy for me. Now I have a 25 usd charge in my card.

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was automatically charged for an online yearly service with skill share, of which I didnt want I noticed it the day my card was charged and contacted them for a refund... I signed up the previous year and have never used the portal. I even told them to cancel it that year, and they did not give me refund. I got charged again this year and Im asking for a refund the day it was charged January 1 and they did not refund my money. They claimed I signed a policy that allows them to do this. I do not remember clicking a button that told me that with it being clearly defined. I believe its fraud and they are hiding information intentionally so that they can charge people and dont have to give them their money back if they dont want the service.There is no phone number to be able to contact them and speak to a person to have them explain to you why you are not getting a refund. All you get is an email.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a free trial for Skillshare. I was under the impression, based on what was communicated on the Skillshare website, that I would have a monthly subscription after my trial ended. It was not made clear to me that after the trial I would be charged for an entire year. I saw that I was charged $167 one day after the trial had ended. I immediately contacted Skillshare through email (which is the only way to contact them) and explained that I had wanted to sign up for a monthly subscription, not for a full year. I made it clear that I am experiencing financial hardship and could not afford that $167 payment. I sent my email request on 12/22/24 and I did not receive any response from Skillshare until 5 days later. They only offered to refund me $83, which I refused in my follow-up email and I requested a full refund because I did not want a year subscription. I sent this second email on 12/30/24 and it is now 1/2/2025 and I have not received any response from Skillshare. I only watched 31 minutes of their content during my free trial and did not use it at all outside of that. I have canceled my subscription. Due to Skillshares' lack of communication, I will have to resort to contacting my bank directly to dispute this incorrect charge. This is the only digital service that has ever refused to offer a refund when I was charged incorrectly. Skillshare has given extremely poor customer service by being unresponsive and unwilling to provide a full refund for an incorrect charge.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 20 November 2024, I signed up for a free trial of Skillshare. I didn't really use it, and I forgot about it. On 21 December 2024, Skillshare charged my credit card $227.88 CAD for an annual subscription. That day, I emailed Skillshare to say that I was not interested in a paid subscription and to please cancel it and refund the charge. They refused to refund the charge. After a few back-and-forth emails, Skillshare offered a 50% refund. When I asked for the department and phone number where I could pursue a full refund, Skillshare changed their position and said that they would not give me any refund at all. Skillshare says it is written in their policy that after a free trial, if you neglect to cancel your membership, you cannot get a refund. I understand it, but I believe that policy to be harsh, unethical, and predatory. If, in a similar situation, I was charged $15 for a monthly subscription I forgot to cancel, I would be less upset. But a charge for $227.88 and a one-year subscription that I have no interest in... that is financially burdensome and there should be a way to get out of it.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged in error of ****** by a company called skillshare, for service i did not approve and do not want. When seeking a refund they refuse to refund me.

      Customer Answer

      Date: 01/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ********



       

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were supposed to have cancelled my 'trial membership' LAST YEAR but here I am getting charged AGAIN. I explained I have been out of work for over a year and need the refund for basic needs but they refuse to provide a refund. They have no customer service phone number, their 'customer service app' is useless, and their 'customer service representative' seem to be a faulty bot as well.

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On [date of charge], Skillshare charged me $177.95 for an annual membership renewal. I did not receive any renewal reminder email, which would have allowed me time to decide whether to continue the service. When I contacted Skillshare immediately after the charge to request a refund, they denied my request, citing their policy which in their case they didnt even follow as i was never notified of the upcoming renewal.Skillshare's policy states that they send a renewal reminder 30 days before the renewal, which did not happen in my case. I believe this lack of communication does not align with their stated policies and is unfair to customers. I am requesting that ************************** issue a refund in light of these circumstances and review their notification processes to ensure they are fulfilling their own policy commitments.

    Skillshare, Inc. is NOT a BBB Accredited Business.

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