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Business Profile

Online Gaming

FanDuel Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,511 total complaints in the last 3 years.
    • 736 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal FanDuel user in ****** for several years and have always followed their rules. On April 17, my account (username: ***********) was suddenly suspended without clear explanation. I later received a message stating that my account was linked via device to other users one of them being my boyfriend, with whom I share a household and internet connection. However, we use our accounts separately and have never violated FanDuels terms of service. I have contacted FanDuel multiple times through Live Chat and email, including sending a full explanation and verifying my banking information as requested. However, I have not received any resolution or meaningful response.

      Customer Answer

      Date: 04/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ****



       

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited money into a fanduel account to bet on sports. I was locked out of the account and when I tried to contact them they had no phone number only chat and email.Fanduel requested picture of myself along with my drivers license and the card use to make a deposit. I gave them all the required information.FanDuel still refused to open my account.I emailed back & told them that was fine but please reimburse my $186.25 that was in my account.They refused to refund my money & would not reopen my account.

      Business Response

      Date: 04/24/2025

      To Whom It May Concern,

      We are writing in response to ***** ********** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

      On 4/19/2025 the consumers account was temporarily suspended following a security alert that required a thorough investigation; mainly due to the account having two names attached, which is against our policy. During the review, the consumer requested immediate closure of the account and a refund of the remaining balance. Both requests have been fulfilled, the funds have been returned, and the account is now closed as per the consumers instructions.

      FanDuel considers this matter closed.

      Customer Answer

      Date: 04/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

      I had a balance of $185.25 I have not received that along with the promotion that was sent to me deposit up to $200 receive $200 in bonus bets. I deposited $100 &

      received $100 in bonus bets but because I was locked out of my account I have $50 in unused bonus bets. I sent the above information at fanduels request

      but was told that I was still locked out of my account. When I asked them to refund my account & then they could close my account they wrote back & said they would no.I have all copies of email

      correspondence with fanduel.Thank you for your help on this very frustrating matter,***** **********

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** **********




       

      Business Response

      Date: 04/29/2025

      To Whom It May Concern,

      We are writing in response to ***** ********** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

      The consumer was notified via email on April 24, 2025, that the refund has been issued back to her checking account, with standard processing taking 25 business days.


      FanDuel considers this matter closed.

      Customer Answer

      Date: 04/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** **********



       

    • Initial Complaint

      Date:04/19/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So Ive lost about ***** dollars in the last week or so I hit three **** pots and did not get paid out for those to try and reclaim the money I lost instead they just kept taking from me after that not letting me hit anymore and still only received a small portion when the **** pot shouldve paid out well over ***** dollars but the cheating casino had other plans

      Business Response

      Date: 04/19/2025

      To Whom It May Concern,

      We are writing in response to ****** ******* recent consumer complaint regarding Advertising Issues (ID #*********.

      We understand the customers concerns; however, there is no evidence to support that a jackpot was won. After reviewing the consumers chat with our team, it is clear that the customer referenced believing they should have won, but at no point did they claim an actual confirmed win. We have already communicated this to the customer, and no credits will be issued. We stand by our decision.


      FanDuel considers this matter closed.

      Customer Answer

      Date: 04/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******



       

    • Initial Complaint

      Date:04/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for fanduel got a $250 bonus bow my account is suspended

      Business Response

      Date: 04/19/2025

      To Whom It May Concern,

      We write in response to *** ******** recent consumer complaint regarding Account Security Issues (ID # *********


      FanDuel monitors all accounts for inconsistent activity and multi-accounting and as a result, on 4/18/2025, FanDuel temporarily suspended *** ********  account due to some inconsistencies flagged by our system.

      Shortly after the suspension, a member of the Accounts Team reached out to *** ******** to request verification documents to prove her identity and start the account review.

      Once received, our team reviewed the requested information, and requested further clarification regarding *** ******** device being linked to 5 other FanDuel users/accounts , and the e-mail linked to her account having the name of one of the other linked accounts. 

      Due to FanDuels policy regarding multi-accounting, *** ******* and all the accounts linked to the device are now permanently banned. *** ******** funds on the accounts were returned to her verified address, and FanDuel considers this matter resolved.

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello fanduel suspended my account about 10 days ago randomly. I had deposited about 5000$ and I was supposed to get winnings of 25000$ and right before that they suspended my Account. I had tried to reach out to customer service for help and they went through verification and now making up some bs saying that my son is using my account as a duplicate account and it violates their terms but why would my account be his since everything is on my name and my social security that I used to sign up for the account also they had verified me by making me take selfies still they think apparently my account is his. Can you guys please help me atleast get my money back, I dont need the account!! Unfortunately I didnt take any screenshot of the ****** didnt know they will scam me like this.

      Business Response

      Date: 04/17/2025

      To Whom It May Concern,
      We write in response to ***************************** consumer complaint regarding Billing or Collection Issues (ID #*********.

      On 04-10-2025, *** ******* FanDuel account was suspended by the Accounts Security Terms for suspected Fraud concerns. *** ****** was requested to upload verification documents in order to verify her identity and start the account review.

      On 04-13-2025, *** ****** was contacted by a member of the Accounts Team and was asked to provide documents verifying her recent payment methods to verify her deposit history. 

      Once received, we found that while *** ******* FanDuel account was suspended, she continued to deposit and fund another FanDuel account, circumventing the suspension that was originally placed on her own FanDuel account. 

      Per our terms and conditions, creating or operating multiple FanDuel accounts to circumvent suspensions or exclusions on your primary account or someone else's FanDuel account is in violation of our terms and conditions. Account Sharing or payment sharing in order to circumvent suspensions/exclusions on our platform is a strict violation of our terms. Her account was permanently closed and she was notified of this decision on 04-17-2025. 

      *** ******* FanDuel account will remain permanently closed. We can confirm there is no balance at this time. FanDuel considers this matter resolved.

      Customer Answer

      Date: 04/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      Fanduel is lying the account that was suspended was my sons which was in the name of **** ******  and I had no idea he deposited in my account which is ***** ****** but they are saying I was using both account. I will take this to court also if its not resolved as I have active bets placed in the account and ********************** is known for suspending peoples account just before they are about to win. My active bets placed was going to hit in a couple of days and they suspended me before that so they dont have to pay anything. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** ******




       

    • Initial Complaint

      Date:04/16/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So this is about fan duel I have had an account with them for a while its been about a month or so and I went to go log on my account was suspended I have sent tons of emails no response there is money on there I absolutely need and them just suspending my account is not cool can you guys reach out and see if they will answer you guys I hate to put shame on there bussiness but stuff they do is definitely not a good bussiness

      Business Response

      Date: 04/17/2025

      To Whom It May Concern,

      We are writing in response to ****** ******** recent consumer complaint regarding Advertising Issues (ID #*********.

      The consumer's account was temporarily suspended due to concerning comments made in relation to a wager that was not cashed out by him, prompting an internal investigation. Please note that the timing of our reviews may vary on a case-by-case basis, and we appreciate the consumers patience as we complete our due diligence.

      We take all user comments seriously, and we encourage consumers to be mindful of the language and requests they submit. Regarding the security of ones phone and applications, it is ultimately the responsibility of the device owner to ensure proper protection. FanDuel is not liable for issues arising from unsecured devices. No refunds will be made.

      Lastly, the consumer has played through their entire account balance on 4/6, and there are no withdrawable funds available at this time.

      Our team currently has an open case for this matter, and we will contact the consumer directly via email once our investigation is complete.

      FanDuel considers this matter pending.

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ********



       

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about April 9 I signed up for a $99, non-refundable seasonal subscription to watch the ** ******. If there was anything on their website saying anything about that including mandatory annual renewal, it was well hidden. Today, April 16, 2025 I got on a chat line on their website and asked how to turn off the automatic renewal. I explained that I am elderly (81) and if I should be unable to watch next year, that this would be beyond my family's ability to stop. If I am able, I would probably sign up again.I got stonewalled and told the only way to stop automatic renewals was to cancel the contract. Of course, if I cancel the contract today I lose the $99, but if I wait until season end, I am gambling that I am around to cancel and remember to cancel. It seems like this is a money grab from the elderly or forgetful at best; possibly illegal, and smells unethical. Plese take note that I was not informed of the mandatory renewal until after the 7 day trial was over and the credit card was charged

      Business Response

      Date: 04/23/2025

      To Whom It May Concern,

      We write in response to *** ************ recent consumer complaint regarding Billing or Collection Issues (ID *********. 

      *** *********** did contact the FanDuel Sports Network customer support team regarding the ability to turn off the automatic renewal for his ****************** subscription. 

      Their support team did inform *** *********** that there is unfortunately not a way to turn off the automatic renewal. However, he can cancel the subscription once the season ends if he does not wish to renew. 

      On 4/17, we did follow up with *** *********** to confirm that information. 

      For further assistance, we recommended *** *********** to contact the FanDuel Sports Network customer support team through one of the following methods:

      - Phone: **************
      - Email/Chat: **************************************************************

       FanDuel considers this matter resolved.

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially signed up for a 7 day free trial that would become a season pass for $99.99 on March 27th. I was experiencing several issues with the streaming service I had signed up for so I attempted to cancel the subscription and trial before I was charged. Around April 1st I exchanged emails with a support agent who allegedly assisted me in canceling my subscription before the charges were added to my credit card. Then on April 3rd I was charged an unauthorized $99.99 to my *********** credit card. I've since made several attempts to email support and attempt to close the account and get a refund after the 4th attempt and being ignored I have been left no other choice but to file this complaint in an attempt to get a refund on this subscription that I had canceled before the free trial was over and was still charged. ***

      Business Response

      Date: 04/16/2025

      To Whom This May Concern,

      We write in response to ****** ********* complaint regarding their refund issues (ID# *********.

      We understand *** ********* request for a refund of $100 for the FanDuel Sports Network charge; however, our customer service team exclusively addresses inquiries related to the FanDuel app. Consequently, we are unable to assist with *** ********* refund request.

      For further assistance, we recommended *** ******* to contact the FanDuel Sports Network customer support team through one of the following methods:

      - Phone: **************
      - Email/Chat: **************************************************************

       As ****** ********* matter has been addressed, FanDuel considers this matter resolved.

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here] I have attempted to call and email with support once again I was on the phone for over 30 minutes with fan duel support and wasn't given a refund yet. They only attempted to get me to troubleshoot and continue service. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

      Business Response

      Date: 04/18/2025

      To Whom This May Concern,

      We write in response to ****** ********* complaint regarding their refund issues (ID# *********.

      We understand *** ******* has continued to experience issues with receiving a refund of $99.99, but unfortunately, our customer service team exclusively addresses inquiries related to the FanDuel app. Consequently, we are unable to assist with *** ********* refund request.

      For the best assistance, we recommended *** ******* to contact the FanDuel Sports Network customer support team through email or chat at ************************************************************** once again.

      As ****** ********* matter has been addressed, and we are unable to provide any assistance with his refund request, FanDuel still considers this matter resolved.

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started playing casino on fanduel a day ago. I had won $152.00 on one play another play I won $77.00 on another play I won $33.00 and on another i won $29.00. I did a withdrawal and the winnings was suppose to go to my card saved on file. I received a email saying each transaction was approved, but the money was never deposited on my card. I reached out to my bank no transaction and I reached out to Fanduel and they kept giving me the run around. Now I don't know who is running a scam or lying , but if I need to get the local authorities involved I will. You can't tell me it's no way they can't track the funds. I would like someone to help resolve this issue before legal action gets taken . Thank You

      Business Response

      Date: 04/15/2025

      To Whom It May Concern,


      We are writing in response to ******** *********** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.


      We can confirm that all transactions were successfully completed to the consumers bank account. We are in direct communication with the consumer and have advised her to carefully review her bank statements for confirmation.


      FanDuel considers this matter closed.

    • Initial Complaint

      Date:04/13/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/9/25 I placed a wager of $7,680 on a tennis game for Set 2 Game 1 of the match between ******* ***** and ***** ******* ***** which occurred on Day 3 of the *** ******* Mens tournament, also on 4/9/25 (attached). My wager selected ***** ***** as the winner of this game. The odds of this bet were -160 for a payout of $12,480. I was told this wager was regraded to a win via email from the trading team on 4/11/25 along with another wager for Set 2 Game 2 of this match which ******* ***** won (attached) and for which I had a wager of ******* to win this game. Since that email from their account team, I have been told by FanDuel representatives that the ********************* is correctly graded as a loss per their trading team and official league results. This is incorrect as the game is publicly available for view via Amazon Prime at the following link:************************************************************************************************* There are two Court 12 Day 3 videos for the above link. One of which is for matches earlier in the day and one of which is in the middle of the *****-***** match. On the aforementioned video, set 2 begins at approximately 27 mins into the video. Upon the culmination of Game 1 ***** is confirmed the winner by a score of ***** at roughly 29:20 into this video. I have presented this evidence to FanDuel and am told repeatedly that Im still wrong despite indisputable evidence to the contrary. I am asking for my wager to be regraded to a win and for my winnings to be deposited into my FanDuel account.

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *****



       

    FanDuel Inc. is NOT a BBB Accredited Business.

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