Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/24/23 I signed up for a ****** subscription to come every 9 months. On 6/23 I received an email saying next shipment being shipped out, I immediately reached out via email since there's no phone number. I received a response saying too late. I refused delivered and have notification showing refusal from ***** I've emailed multiple times explaining and asking for refund since I was charged $32.25 on 6/26. I've received no response. The subscription has been cancelled at this point. I refused delivery so the item has been returned. I am owed my money back. Attached are screenshots showing it has been refused as well as proof it was supposed to be every 9 months.

  Business Response

  Date: 09/14/2023

  Hey there! Thanks for reaching out, and we're so sorry for any confusion! When you place your initial Razor Kit order, it's noted on the page before you add your Razor Kit to your cart and in your subscription that your first set of blade refills will ship out a month after you place the order for the Kit. From there on out, it ships according to your selected frequency. We're seeing that your subscription has been canceled, and our team helped you out with a courtesy refund for your recent order, but please feel free to contact us at ****************************** if there's anything else we can assist with!

• Initial Complaint

  Date:06/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a one time order on May 28th, 2023. No subscription was requested at that time and it reflects that way on the account. This morning June 28th, I see an order confirmation come in tied to an email account that I do not use with them. When I tried to log in the site recognized that there was no account tied to that email. I had to create an account to see the subscription. The company informed me that there had to be an order tied to the subscription. There were no past orders on the account but there was a subscription with a null start date. **************** stated that there was an order on May 28th, but I found that order was tied to a different account and that account had no subscriptions tied to it. The company used my one time purchase to create a subscription that was tied to my apple pay email, but not to the email attached to the account. I never selected to do a subscription, and I have been doing business with them since 2021 and never accidentally signed up for a subscription. I want a refund for the subscription that I never signed up.

  Business Response

  Date: 07/05/2023

  We're sorry for any confusion regarding your subscription! All of our Razor Kits come with a blade refill subscription that you selected and created when placing your initial order. The most recent charge to your account is for the scheduled shipment of blade refills associated with plan that you selected. Your order was placed with one email address, and you created a separate account using a different email address. Since you created an account with a different email address than the one that you used at checkout, your subscription information was not associated with the separate account that you created. Your subscription information is only associated with the email address that you used when placing your order and creating your subscription. We're seeing that your accounts were deleted as requested, but feel free to reach out to ****************************** if you have any additional questions!

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I definitely used one email address. I used my apple pay account to pay which is tied to my icloud. And either way you all created subscriptions under both email addresses. That is deceptive, especially since the account tied to the purchase was set up as a one time purchase. I will not do business with this company anymore. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:06/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Athena Club Order #********* On Saturday June 24 at 3:28 AM EST, I received an email from Athena Club stating that "my order has been received and to look out for shipping confirmation in the next few days". I sent a reply at 8:01 AM EST asking for the order to be cancelled and not ship since I no longer live at the address on the account and to not charge my credit card. My last order under this account was received December 2021. In 2022, I did log into my account page on the ********************** website and removed my credit card information and did what I thought was 'close my account'. After doing further researching on the Athena Club website, I found that they still had an active subscription for me even though I had removed my credit card details and did what I thought was closing my account. I did proceed on Saturday to cancel the subscription that Athena Club showed as active. On Saturday June 24 at 8:11 AM EST, I sent another email to the Athena Club asking again that the order be cancelled, the credit card charge be reversed. I attached a screen print of the Athena Club account page showing my account was not active with a credit card on file. Again, the order still had not shipped. On Saturday June 24 at 2:49 PM EST, I sent a 3rd email requesting the order be cancelled. On Saturday June 24 at 3:15 PM EST, I sent a 4th email requesting the order be cancelled. On Sunday, June 25 at 11:31 PM EST, I sent a 5th email requesting the order be cancelled. Athena Club responded to each email above stating they cannot cancel the order even though I believed the account to be closed, my credit card had indeed been removed, I no longer lived at the shipping address, and the order had not even shipped yet. Regards,*********************

  Business Response

  Date: 07/05/2023

  We're sorry to hear about your experience! Unfortunately, once an order has processed, our team is unable to cancel or edit an order. We recommend making changes to your subscription before your scheduled renewal date to guarantee that the changes will be applied to your upcoming order. You reached out to our team after your order processed for shipment, so unfortunately, we were not able to cancel the order.  We're seeing you have disputed this charge, so our team is no longer able to handle the refund process. We recommend reaching out to your bank if you have any additional questions about your refund. We've asked our team to further investigate the display issues that you've experienced, but if you have any additional questions, feel free to reach out to ******************************.
  

  Customer Answer

  Date: 07/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Athena Club shipped the order involved in this dispute on June 27; 3 full days after I repeatedly told them to stop the order because I believed my account to be cancelled since 2022, I had not lived at the shipping address for 1 1/2 years and I had no credit card on file. For some reason, their system either held a subscription open or the subscription was reactive by Athena Club (see attached shipping notice). Regardless, the account details showed I had no credit card on file, and yet my credit card was charged (assuming they used a credit card attached to my last shipment in 2021). Athena Club replied to each email, and still proceeded with shipping the order.  

  I request that Athena Club immediately issue a full refund. 

  I suggest that Athena Club review and revise their customer service practices to better serve customers both past and present. I also suggest updating your business process procedures regarding the ability/willingness to cancel an order that has not shipped. Your existing process is not customer centric to say the very least.  

  Regards,

  *********************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:06/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 1st, I saw that I was charged for a subscription that I had cancelled on the Athena Club website. The same day I contacted the customer service email and they responded today, saying that they would only give me credit for future purchases- which means Id have to resubscribe to their subscription . I told them that they had stolen from me and I would like a refund. They refused.

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  This business reached out and offered a refund after they received communication from you, Im guessing. 
  Thank you for your help.

  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member for a while. I have done many transactions with Athena Club. At the beginning of this year, I tried to contact Athena about an issue with no response so I cancelled my subscription. Today, I see a shipment notification that was unauthorized. I tried to log into their site and was unable to do so. I tried to request a new password and try to go in that way but no email was ever sent. They are not responding to messages.

  Business Response

  Date: 07/10/2023

  Hey there! Thanks for reaching out! We're seeing that you contacted our team for the first time in April 25th, 2023. Our team responded on April 26th, 2023, so we recommend checking your spam or promotions folder for any missing messages! We're seeing that your subscription was canceled on June 20th, so we have not shipped or charged you for any orders after this date. If you have any additional questions, please feel free to email us at *******************************

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. 
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Athena Club in late October. I was excited to try a new razor that had great reviews.Upon signing up, I immediately paused my subscription in November for more razor heads because I knew that I would not need them so quickly. To my surprise, I was again charged in December for more razor heads. I immediately contacted support and they refunded the money for the razor heads and let me know that the package would still me delivering to me. I was pleased with the outcome but was reprimanded and told that I needed to pause my subscription so that this didnt happen in the future. As I previously stated, I had already paused my subscription in November but was STILL charged. Mind you, I paused my subscription until April of 2023.Fast forward to now, February, I once again was charged from Athena Club and received another pack of razors, but I didnt catch the charge until the razors showed up in my mailbox. I immediately messaged Athena to let them know that the incidence happened once again. I was again reprimanded and told that I needed to be sure that I kept my subscription on pause, when in fact, I had never taken it off of pause ever, it was still on pause until April of 2023. I was not offered a refund this time, only store credit even though I now have a surplus and no longer want to be a customer at all because of the fraudulent charges that Athena is charging me. I have researched how to cancel my account but it seems that it is under the subscription tab, which is paused, and I need to essentially reopen my subscription in order to cancel. In doing so, I have to agree to a charge within 24 hours if I resubscribe. To add to all of this, I provided screenshots to Athena to back up all of what I have said above. I have no reason not to be truthful nor do I wish to be ***** to a company in order to receive free products, I simply want to stop being charged and to stop getting products Athena, please cancel/delete my account. Thats all I want.

  Business Response

  Date: 07/10/2023

  Hey there! Thanks for reaching out! We're sorry for any confusion regarding your subscription. Your initial order was scheduled for shipment before you paused your subscription, so this order processed according to your initially requested subscription plan. This order had already shipped to you, so as courtesy, we issued a refund for this order, and notified you that your next order was scheduled for February 2023. Your subscription was paused for 3 months in November 2022. A pause is not indefinite, so when this pause period ended we processed an order according to your selected frequency. We issued store credit as a courtesy for your February order. We've canceled your subscription today, so you will not be charged for any additional orders. If you have any other questions, please feel free to contact *******************************

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi again Athena Club, 

  Once again you have not resolved my issue accordingly. I attached screenshots proving that my subscription was paused until APRIL, not February, and I was once again charged in February as I was in December. Even though BOTH TIMES, my subscription was paused. I recommend going back to the original message and attachments so that you can view that, as you should have the first time. 
  Since my original message, I again have been charged for March, *****, May, June & July and have received NO PRODUCTS. Mind you, I do not want any of your products. But I made numerous attempts to reach out to your company through email, Instagram, BBB, etc. to cancel my subscription before these charges were made. Your company still continued to charge me knowing I had asked to cancel. 
  Not to mention, my subscription, as mentioned above, WAS PAUSED UNTIL APRIL. So once again, March and ***** were paused months to begin with. 
  

  I would like a refund for the months of February, March, *****, May, June & July. I work hard for my money and your company continues to scam it away from me, knowingly. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for an order after I canceled and they refuse to refund or cancel the order that was made without my permission.

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Athena Club regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

  Business Response

  Date: 07/10/2023

  Hey there! Thanks for reaching out! We're sorry for any confusion regarding your subscription. We're seeing that your subscription was canceled after your order processed for shipment. Unfortunately, once an order has processed, our team is unable to cancel and refund the order, so we offered store credit to use toward a future order as a courtesy. We recommend making changes to your subscription before your scheduled renewal date to guarantee that the changes will be applied to your upcoming order. If you have any additional questions, please email us at ******************************.
  

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I never recieved a confirmation of cancellation anytime. This has been over 8 months now. Athena CLub is a scam. I already sent everything back in November. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/14/2023

  Hey there! Thanks for letting us know! We're seeing that your subscription was canceled after your order processed for shipment, but as a courtesy, we've gone ahead and issued a refund for this order, which will be visible in your account within 5-10 business days. Please feel free to contact us at ****************** if there's anything we can assist with!

• Initial Complaint

  Date:09/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Athena Club is claiming that I purchased new razorblades when I never did. They sent an order confirmation, and I tried to contact them as soon as I could to tell them it was a mistake. It shipped and they keep repeatedly copying and pasting the same email that I supposedly clicked a "ship now" button and placed the order. I did not place the order, and I keep emailing them over and over and they will not help me. They have no phone communication, nothing. I'm just shocked. This is so unethical I can't even believe it.

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly tried to cancel my subscription to no avail. I have emailed customer service, I have gone to my account page, as instructed by the company, and have tried to cancel, but the "Cancel Plan" button is greyed out and cannot be clicked. I have utilized every option provided by the company with no luck. The products are about as good as the customer service.

  Business Response

  Date: 10/24/2022

  Hey there! Thanks for reaching out, and apologies for the delayed response! We're seeing that our team helped you cancel your subscription on July 25th, 2022. You have not been charged for any additional orders after this date.

  If you have any additional questions or concerns, please feel free to reach out to ******************************!