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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Online Retailer

Athena Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.05

Average of 19 Customer Reviews

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Review Details

  • Kelli J

    Date: 10/26/2024

    The razor gave me horrible razor bumps. So much pain and itching.

  • Erica B

    Date: 08/22/2024

    Erica B

    Date: 08/22/2024

    Bought their on the spot wax strip kit after researching the best at home kits. Bought it after many websites recommended it. Absolutely horrible experience. Wax that doesnt actually remove hairs but the layers of your skin?? Thats Athenas product. How does a waxing kit not even remove hairs? Wish I could get my money back but they said its non refundable and I still have a whole box since I bought two, thinking I was going to be in love. Also, it took a whole week for my face to heal from the burn/ripped skin the wax took off. I looked like I had a horrible sore for days. Disgusting and painful. Will never ever ever buy again and honestly, I will make sure that if any of my friends look for an at home kit, that they stay far far away from this company.

    Athena Club

    Date: 08/22/2024

    Hey there! We're very sorry to hear about your experience with the wax strips! Weve shared your feedback with our product team, and we'd also love to make this right. Please feel free to contact our team at ****************************** with your order information, and we'd be happy to help out! 

  • Blanka S

    Date: 07/16/2024

    Blanka S

    Date: 07/16/2024

    Athena Club is a terrible company. Their products are terrible and so are their business practices. The reviews on their website are completely fake. They told me their products can only be reviewed a few weeks after purchasing and only once an email invitation is received from the company. I placed my order three weeks ago and I'm still waiting for the invitation to review the products I purchased. I emailed them again today and was told I should get the invite a few weeks after my purchase. Gee, thanks. I've only been waiting for three weeks at this point. How many is a few weeks??? How is this reasonable? Please read reviews on other websites before purchasing!!!! Or just shop elsewhere!

    Athena Club

    Date: 08/14/2024

    Hey there! We're sorry to hear about your experience! If you placed an order on athenaclub.com, you'll receive an email a few weeks later with a request to review your purchase. This helps us make sure that all the reviews shared on our site are verified! If you placed an order on athenaclub.com, and haven't received an email to review your purchase, our team is more than happy to send you a link, just email us at ******************************. 

  • Jessica G

    Date: 04/08/2024

    Jessica G

    Date: 04/08/2024

    I havent been able to cancel and have been trying for months. They just charged me again even though I was pretty sure I had cancelled already.

    Athena Club

    Date: 08/14/2024

    Hey there! We're sorry to hear that! Please feel free to email us at ******************************* and our team will be happy to help you cancel your subscription. 

  • Deborah R

    Date: 02/20/2024

    Deborah R

    Date: 02/20/2024

    I cant seem to cancel the order. I get sent to a man that talks weird and ask me all kinds of ???

    Athena Club

    Date: 08/14/2024

    Hey *******! The best way to contact us is via email at ******************************* Feel free to drop us a line if you need help canceling an order or subscription! 

  • Barri W

    Date: 02/04/2024

    Barri W

    Date: 02/04/2024

    DO NOT USE ATHENA CLUB! I have had so many issues with this company and their customer service is an absolute joke. They create subscriptions for you without your consent and continue to charge you once you cancel them. Getting any kind of assistance to rectify an issue is impossible- email after email sent and they completely ignore you. The only way to get any resolution is to get a charge back from your bank, which is not always easy. If you order a product from them once, they will create a subscription and start charging your account. I have never dealt with a company whose solution is to just ignore their customers. There are certain things you let slide for a well made, quality, hard to find product; Athena Club is not it. Their competitors have better products, better customer service, and integrity. Do not give your hard earned money to Athena Club.

    Athena Club

    Date: 08/14/2024

    Hey there! We're sorry to hear about your experience! The best way to contact us is via email at ******************************* We usually reply within the day, so if you haven't received a message back from us, we recommend double-checking your spam or promotions folder for any missing messages. If you selected a subscription plan when placing your initial order, you will be opted in to the requested subscription plan, but you can cancel anytime through your account portal, or by emailing us at ******************************! 

  • Faith H

    Date: 12/15/2023

    Faith H

    Date: 12/15/2023

    I canceled my subscription and deleted my account months ago and still keep getting charged and sent razor heads that tore my skin.

    Athena Club

    Date: 08/14/2024

    Hey *****! We're sorry to hear about your experience with the razor! We'll be sure to share your feedback with our product team. Please feel free to email us at ****************************** with your account information if you need help canceling your subscription!

  • Rachell R

    Date: 11/08/2023

    Rachell R

    Date: 11/08/2023

    This company does not show that I have a subscription because I cancelled it, and yet they are still charging my credit card. I had to cancel my card and request a new one! DO NOT USE THIS COMPANY! I have sent emails and only gotten automated responses. Horrible experience.

    Athena Club

    Date: 08/14/2024

    Hey there! We're sorry to hear about your experience! The best way to contact us is via email at ******************************* We usually respond within the day, so if you haven't received a message back from us, we recommend double-checking your spam or promotions folder for any missing messages. Please feel free to email us at ****************************** with your account information, and the team will be more than happy to help you cancel your subscription! 

  • chrissy S

    Date: 10/25/2023

    chrissy S

    Date: 10/25/2023

    They charge you for the subscription without any warning, then say they cant refund you or cancel the order after because its already been processed. Mind you, I got the email at 3:45am and emailed at 5am to ask why and to cancel my order. I hadnt even received shipping confirmation yet - just an email telling me to lookout for it. I was able to find a cancel button on my account. Im hoping it ACTUALLY cancelled, but Im not holding my breath after reading some of the comments here. I wont be shopping at this company again.

    Athena Club

    Date: 10/30/2023

    Hey there! We're sorry to hear about your experience! We do our best to notify customers about upcoming subscription orders by sending a reminder email 3 days before your next scheduled shipment date. Sometimes our messages can be sorted into you spam or promotions folder so we recommend checking there for any missing messages from us! It looks like you canceled your subscription on October 25th, so you will not be charged for any additional orders. If you have any additional questions, feel free to contact us at ******************************. 

  • Ranota C

    Date: 07/01/2023

    Horrible company! They automatically add a subscription to your order & will not allow you to cancel an order once its been placed!! Do not to business with this company!! Buyer beware!

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